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CRMdesk vs UVdesk: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of CRMdesk vs. UVdesk is based on a specific set of business needs and context. The comparison uses 1241 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing CRMdesk and UVdesk

CRMdesk, UVdesk, osTicket, Jitbit Helpdesk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

CRMdesk covers Helpdesk Management with Social Media, Knowledge Management with User Generated Content, Customer Feedback Management with E-Mail, Engagement Management, etc.

UVdesk focuses on Helpdesk Management, Workflow Management with E-Mail, Engagement Management with E-Mail, Social Media Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo CRMdesk

Focus area

CRMdesk is better than UVdesk for

Software Failure Risk

  • medium

logo UVdesk

Focus area

Software Failure Risk

  • medium

About

CRMdesk: Online Customer Support - Web Based Help Desk ...

Helpdesk System - uvdesk.com

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

29

27

Total Goals
(we found evidences for)

3

6

Top Processes

Evidences indicate better relative satisfaction



knowledge management


customer feedback management

measuring customer satisfaction


engagement management

engaging and following up


contact list management


workflow management


sales document management

proposal & quote management

contract management


communication management

tracking & monitoring communications

sending & publishing communications




relationship management


social media management

social media analytics


training & onboarding



rating and review management


follower management


products & pricelist management


discount management


promotion management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Improve efficiency

  • Improve internal communications

  • See 3 more

Top Channels

Channels Used

  • e-mail

  • offline

  • point of sale

  • website

  • promotions

  • support groups

  • blogs

  • user generated content

  • review sites

  • eBay

  • coupons

  • social media

  • video

  • Amazon

  • omnichannel

  • Twitter

  • phone calls

  • See 14 more
  • e-mail

  • offline

  • point of sale

  • website

  • promotions

  • support groups

  • blogs

  • user generated content

  • review sites

  • eBay

  • coupons

  • social media

  • video

  • Amazon

  • omnichannel

  • Twitter

  • phone calls

  • See 14 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting