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Compare Channels vs ClickPoint Software

Failure Risk Guidance Security Report ?

Failure Risk for Channels medium Failure Risk for ClickPoint Software low
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Comparison Summary

This comparison report of Channels vs. ClickPoint Software is based on a specific set of business needs and context. The comparison uses 1854 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Channels and ClickPoint Software

Channels, ClickPoint Software, Kixie Integrated Voice, myphoner, etc., belong to a category of solutions that help Sales Engagement. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Channels covers Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Social Media Management, etc.

ClickPoint Software focuses on Lead Management, Helpdesk Management with Phone Calls, Lead Scoring with Phone Calls, Engagement Management, etc.

"Channels is a no-brainer for customer service. It is as quick to implement as it could be and after the switch, we’ve had less confusion with how to service our customers and keep them happy. Also, amazing customer support! " - Piotr Wieczorek

"ClickPoint customized the sales solution, allowing us to reach more prospects at critical stages of their buying journey. As a result, we increased total sales applications by 20%. " - Mehdi Amini

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Channels

Focus area

Channels is better than ClickPoint Software for

Software Failure Risk

  • medium

logo ClickPoint Software

Focus area

ClickPoint Software is better than Channels for

Software Failure Risk

  • low

About

Data powered Phone system that turns customer data into excellent service enabling customer engagement

All-In-One Sales engagement and Lead Management software reaching more prospects with outbound dialing, inbound call routing, Text SMS, and email nurture

Age

2014

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

31

55

Total Goals
(we found evidences for)

4

7

Top Processes

Evidences indicate better relative satisfaction

sales call management

Read Reviews (39)

Read Reviews (41)

call recording

Read Reviews (38)

Read Reviews (28)

helpdesk management

Read Reviews (34)

Read Reviews (64)

communication management

Read Reviews (21)

Read Reviews (30)

tracking & monitoring communications

Read Reviews (17)

Read Reviews (10)

sending & publishing communications

Read Reviews (4)

Read Reviews (18)

social media management

Read Reviews (7)

Read Reviews (0)

social media analytics

Read Reviews (7)

Read Reviews (0)

workflow management

Read Reviews (5)

Read Reviews (21)

campaign management

Read Reviews (4)

Read Reviews (26)

campaign analytics

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (2)

Read Reviews (26)

lifetime value management

Read Reviews (2)

Read Reviews (0)

rating and review management

Read Reviews (2)

Read Reviews (0)

engagement management

Read Reviews (2)

Read Reviews (57)

engaging and following up

Read Reviews (2)

Read Reviews (46)

contact list management

Read Reviews (2)

Read Reviews (2)

sales document management

Read Reviews (2)

Read Reviews (6)

proposal & quote management

Read Reviews (1)

Read Reviews (3)

contract management

Read Reviews (1)

Read Reviews (2)

conversion management

Read Reviews (2)

Read Reviews (10)

account management

Read Reviews (1)

Read Reviews (2)

conference call management

Read Reviews (0)

Read Reviews (3)

training & onboarding

Read Reviews (0)

Read Reviews (8)

performance management

Read Reviews (0)

Read Reviews (7)

customer case management

Read Reviews (0)

Read Reviews (6)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (4)

customer feedback management

Read Reviews (0)

Read Reviews (4)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (4)

distribution management

Read Reviews (0)

Read Reviews (3)

lead qualification

Read Reviews (0)

Read Reviews (2)

motivation management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve efficiency

  • Increase sales & revenue

  • Acquire customers

  • Enhance customer relationships

  • See 1 more

  • Increase sales & revenue

  • Improve ROI

  • Scale best practices

  • Acquire customers

  • Improve digital and social presence

  • Improve efficiency

  • Improve internal communications

  • See 4 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • text SMS

  • mobile

  • mobile app

  • offline

  • website

  • omnichannel

  • events

  • trade shows

  • on premises

  • user generated content

  • blogs

  • out of home

  • billboards

  • See 12 more

  • phone calls

  • e-mail

  • text SMS

  • mobile

  • mobile app

  • offline

  • website

  • omnichannel

  • events

  • trade shows

  • on premises

  • user generated content

  • blogs

  • out of home

  • billboards

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting