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Compare Capterra vs PeerSpot (formerly IT Central Station)

Comparison Summary

For Capterra vs PeerSpot (formerly IT Central Station) comparison, Our AI algorithm looked at 4345 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Capterra and PeerSpot (formerly IT Central Station) to solve their respective business needs.

Pros and cons of Capterra and PeerSpot (formerly IT Central Station)

Capterra is more suited to businesses that require Rating And Review Management with Review Sites and Loyalty Management where as PeerSpot (formerly IT Central Station) is focused towards Rating And Review Management and Social Media Management with Social Media .

Both Capterra and PeerSpot (formerly IT Central Station) are Marketing Data Intelligence software, peers recommend Capterra for loyalty management and digital marketing where as PeerSpot (formerly IT Central Station) is more known for rating and review management .

logo Capterra

Focus area

Capterra is better than PeerSpot (formerly IT Central Station) for

Software Failure Risk

  • medium

logo PeerSpot (formerly IT Central Station)

Focus area

PeerSpot (formerly IT Central Station) is better than Capterra for

Software Failure Risk

  • low

About

Advanced Analytics Software | SAS

Buying Intelligence for Enterprise Technology

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

121

54

Total Goals
(we found evidences for)

18

12

Top Processes

Evidences indicate better relative satisfaction


rating and review management


loyalty management

customise loyalty program

identify target customers


engagement management

engaging and following up


helpdesk management


communication management

sending & publishing communications

tracking & monitoring communications


social media management

social media analytics

monitoring social media

scheduling post to social media

engaging on social media



customer feedback management

measuring customer satisfaction

measuring net promoter score


workflow management


relationship management


content management



generation of new leads


sales document management

proposal & quote management

contract management


campaign management


products & pricelist management



training & onboarding


social media marketing


competitive intelligence





contact list management



account management



lead qualification

lead qualification: technographic


knowledge management



sales call management




lifetime value management


billing and invoice management


influencer marketing


category management


membership management


sales review & feedback





calendar management


referral management


segmentation and targeting


performance management






subscription management


conversion management


pipeline management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve digital and social presence

  • Improve ROI

  • Grow market share

  • Scale best practices

  • Improve efficiency

  • Enter new markets internationally or locally

  • Build brand awareness

  • Launch new products

  • Improve stakeholder relations

  • Improve brand engagement

  • Manage risk

  • Establish thought leadership

  • Improve internal communications

  • Reduce bounce

  • Improve navigation

  • See 15 more
  • Improve ROI

  • Acquire customers

  • Enhance customer relationships

  • Improve stakeholder relations

  • Establish thought leadership

  • Launch new products

  • Grow market share

  • Manage risk

  • Scale best practices

  • Improve efficiency

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • See 9 more

Top Channels

Channels Used

  • social media

  • LinkedIn

  • mobile

  • video

  • mobile app

  • review sites

  • website

  • chat

  • phone calls

  • e-mail

  • text SMS

  • Amazon

  • offline

  • on premises

  • mass media

  • television

  • games

  • print media

  • newspaper

  • point of sale

  • See 17 more
  • social media

  • LinkedIn

  • mobile

  • video

  • mobile app

  • review sites

  • website

  • chat

  • phone calls

  • e-mail

  • text SMS

  • Amazon

  • offline

  • on premises

  • mass media

  • television

  • games

  • print media

  • newspaper

  • point of sale

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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Business Setting