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Compare CallRail vs Marchex Call Analytics

Comparison Summary

For CallRail vs Marchex Call Analytics comparison, Our AI algorithm looked at 11800 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using CallRail and Marchex Call Analytics to solve their respective business needs.

Pros and cons of CallRail and Marchex Call Analytics

CallRail is more suited to businesses that require Communication Management with Phone Calls and Sales Call Management with Phone Calls where as Marchex Call Analytics is focused towards Sales Call Management with Phone Calls and Communication Management with Phone Calls .

Both CallRail and Marchex Call Analytics are Conversation Intelligence and Other Demand Generation software, peers recommend CallRail for contact list management where as Marchex Call Analytics is more known for call analytics and white labeling .

logo CallRail

Focus area

CallRail is better than Marchex Call Analytics for

Software Failure Risk

  • medium

logo Marchex Call Analytics

Focus area

Marchex Call Analytics is better than CallRail for

Software Failure Risk

  • medium

About

CallRail | Tracking and analytics for phone calls and web forms

AI-powered conversation intelligence for more effective sales and customer service

Age

2011

2000

Financials

SERIES A

IPO

Business Need

Total Processes
(we found evidences for)

81

69

Total Goals
(we found evidences for)

14

11

Top Processes

Evidences indicate better relative satisfaction


sales call management


communication management

tracking & monitoring communications

sending & publishing communications



campaign monitoring

campaign analytics




generation of new leads


social media management

social media analytics

managing social media account




engagement management

engaging and following up


contact list management


conversion management




lead qualification

lead qualification: behavioural


training & onboarding



lifetime value management



workflow management


sales document management

contract management

proposal & quote management


rating and review management



business development


customer feedback management



revenue cycle management


follower management


products & pricelist management


international marketing


competitive intelligence


personalized marketing




content management



social media marketing


referral management




account management




customer case management



knowledge management



performance management



trade show marketing


advocacy management


Top Goals

Goals Achieved

  • Improve ROI

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • Grow market share

  • Improve visibility

  • Improve efficiency

  • Improve digital and social presence

  • Improve brand engagement

  • Build brand awareness

  • Scale best practices

  • Improve consistency

  • Improve internal communications

  • See 11 more
  • Increase sales & revenue

  • Acquire customers

  • Improve ROI

  • Enhance customer relationships

  • Improve digital and social presence

  • Grow market share

  • Scale best practices

  • Improve efficiency

  • Enter new markets internationally or locally

  • Launch new products

  • Establish thought leadership

  • See 8 more

Top Channels

Channels Used

  • phone calls

  • website

  • e-mail

  • mobile

  • offline

  • social media

  • Facebook

  • point of sale

  • display advertisement

  • user generated content

  • blogs

  • omnichannel

  • mobile app

  • text SMS

  • trade shows

  • mobile ads

  • video

  • Doubleclick

  • events

  • See 16 more
  • phone calls

  • website

  • e-mail

  • mobile

  • offline

  • social media

  • Facebook

  • point of sale

  • display advertisement

  • user generated content

  • blogs

  • omnichannel

  • mobile app

  • text SMS

  • trade shows

  • mobile ads

  • video

  • Doubleclick

  • events

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

high

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medium

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Integration Risk

medium

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medium

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Migration Risk

low

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low

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Business Setting