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Compare CallRail vs CallSource

Comparison Summary

For CallRail vs CallSource comparison, Our AI algorithm looked at 10861 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using CallRail and CallSource to solve their respective business needs.

Pros and cons of CallRail and CallSource

CallRail is more suited to businesses that require Communication Management with Phone Calls and Sales Call Management with Phone Calls where as CallSource is focused towards Communication Management with Phone Calls and Sales Call Management with Phone Calls .

Both CallRail and CallSource are Conversation Intelligence and Other Demand Generation software, peers recommend CallRail for call recording and sales call management where as CallSource is more known for communication management .

logo CallRail

Focus area

CallRail is better than CallSource for

Software Failure Risk

  • medium

logo CallSource

Focus area

CallSource is better than CallRail for

Software Failure Risk

  • medium

About

CallRail | Tracking and analytics for phone calls and web forms

CallSource | Performance Management for Sales and Marketing

Age

2011

Financials

SERIES A

PRIVATE

Business Need

Total Processes
(we found evidences for)

81

63

Total Goals
(we found evidences for)

14

13

Top Processes

Evidences indicate better relative satisfaction


sales call management

call transcription


communication management

tracking & monitoring communications

sending & publishing communications



campaign monitoring

campaign analytics




generation of new leads


social media management

social media analytics

managing social media account




engagement management

engaging and following up


contact list management


conversion management




lead qualification

lead qualification: behavioural


training & onboarding



lifetime value management



workflow management


sales document management

contract management

proposal & quote management


rating and review management



business development


customer feedback management



revenue cycle management


follower management


products & pricelist management


international marketing


competitive intelligence


personalized marketing




content management



social media marketing


referral management




account management




customer case management



performance management


reputation management



conference call management


opportunity management


Top Goals

Goals Achieved

  • Improve ROI

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • Grow market share

  • Improve visibility

  • Improve efficiency

  • Improve digital and social presence

  • Improve brand engagement

  • Build brand awareness

  • Scale best practices

  • Improve consistency

  • Improve internal communications

  • See 11 more
  • Improve ROI

  • Increase sales & revenue

  • Improve efficiency

  • Acquire customers

  • Enhance customer relationships

  • Improve digital and social presence

  • Improve internal communications

  • Improve visibility

  • Grow market share

  • Build brand awareness

  • Scale best practices

  • Launch new products

  • Increase customer life time value

  • See 10 more

Top Channels

Channels Used

  • phone calls

  • offline

  • point of sale

  • e-mail

  • website

  • mass media

  • chat

  • promotions

  • television

  • blogs

  • user generated content

  • print media

  • magazine

  • mobile

  • mobile app

  • display advertisement

  • radio

  • out of home

  • billboards

  • events

  • trade shows

  • social media

  • Facebook

  • video

  • omnichannel

  • See 22 more
  • phone calls

  • offline

  • point of sale

  • e-mail

  • website

  • mass media

  • chat

  • promotions

  • television

  • blogs

  • user generated content

  • print media

  • magazine

  • mobile

  • mobile app

  • display advertisement

  • radio

  • out of home

  • billboards

  • events

  • trade shows

  • social media

  • Facebook

  • video

  • omnichannel

  • See 22 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

high

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high

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Integration Risk

medium

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low

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Migration Risk

low

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medium

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Business Setting