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Compare CallRail vs CallJourney

Failure Risk Guidance Security Report ?

Failure Risk for CallRail medium Failure Risk for CallJourney medium
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Comparison Summary

For CallRail vs CallJourney comparison, Our AI algorithm looked at 9344 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using CallRail and CallJourney to solve their respective business needs.

Pros and cons of CallRail and CallJourney

CallRail is more suited to businesses that require Communication Management with Phone Calls and Sales Call Management with Phone Calls where as CallJourney is focused towards Customer Feedback Management with Phone Calls and Engagement Management .

Both CallRail and CallJourney are Conversation Intelligence software, peers recommend CallRail for lead tracking and channel marketing where as CallJourney is more known for measuring net promoter score .

logo CallRail

Focus area

CallRail is better than CallJourney for

Software Failure Risk

  • medium

logo CallJourney

Focus area

CallJourney is better than CallRail for

Software Failure Risk

  • medium

About

CallRail | Tracking and analytics for phone calls and web forms

CallJourney | AI Powered Conversation Analytics Solution

Age

2011

Financials

SERIES A

Business Need

Total Processes
(we found evidences for)

81

42

Total Goals
(we found evidences for)

14

8

Top Processes

Evidences indicate better relative satisfaction

sales call management

Read Reviews (930)

Read Reviews (17)

call recording

Read Reviews (743)

Read Reviews (8)

call analytics

Read Reviews (137)

Read Reviews (5)

call transcription

Read Reviews (15)

Read Reviews (2)

call scoring

Read Reviews (8)

Read Reviews (1)

call searching

Read Reviews (7)

Read Reviews (0)

communication management

Read Reviews (923)

Read Reviews (6)

tracking & monitoring communications

Read Reviews (905)

Read Reviews (1)

sending & publishing communications

Read Reviews (16)

Read Reviews (0)

advertisement

Read Reviews (334)

Read Reviews (0)

campaign management

Read Reviews (260)

Read Reviews (1)

campaign monitoring

Read Reviews (95)

Read Reviews (1)

campaign analytics

Read Reviews (13)

Read Reviews (0)

helpdesk management

Read Reviews (119)

Read Reviews (0)

lead tracking

Read Reviews (100)

Read Reviews (0)

generation of new leads

Read Reviews (86)

Read Reviews (2)

social media management

Read Reviews (66)

Read Reviews (0)

social media analytics

Read Reviews (55)

Read Reviews (0)

managing social media account

Read Reviews (5)

Read Reviews (0)

engagement management

Read Reviews (57)

Read Reviews (33)

engaging and following up

Read Reviews (45)

Read Reviews (26)

contact list management

Read Reviews (34)

Read Reviews (7)

conversion management

Read Reviews (34)

Read Reviews (6)

lead qualification

Read Reviews (18)

Read Reviews (3)

lead qualification: behavioural

Read Reviews (2)

Read Reviews (1)

training & onboarding

Read Reviews (15)

Read Reviews (4)

lifetime value management

Read Reviews (10)

Read Reviews (0)

workflow management

Read Reviews (10)

Read Reviews (0)

sales document management

Read Reviews (7)

Read Reviews (0)

contract management

Read Reviews (4)

Read Reviews (0)

proposal & quote management

Read Reviews (2)

Read Reviews (0)

rating and review management

Read Reviews (7)

Read Reviews (0)

business development

Read Reviews (6)

Read Reviews (0)

customer feedback management

Read Reviews (5)

Read Reviews (36)

revenue cycle management

Read Reviews (5)

Read Reviews (0)

follower management

Read Reviews (3)

Read Reviews (0)

products & pricelist management

Read Reviews (3)

Read Reviews (0)

international marketing

Read Reviews (3)

Read Reviews (0)

competitive intelligence

Read Reviews (3)

Read Reviews (2)

personalized marketing

Read Reviews (3)

Read Reviews (0)

content management

Read Reviews (2)

Read Reviews (1)

social media marketing

Read Reviews (2)

Read Reviews (0)

referral management

Read Reviews (2)

Read Reviews (0)

account management

Read Reviews (2)

Read Reviews (0)

customer case management

Read Reviews (2)

Read Reviews (0)

customise loyalty program

Read Reviews (0)

Read Reviews (6)

loyalty management

Read Reviews (0)

Read Reviews (6)

customise loyalty program

Read Reviews (0)

Read Reviews (6)

bundling of products

Read Reviews (0)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve ROI

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • Grow market share

  • Improve visibility

  • Improve efficiency

  • Improve digital and social presence

  • Improve brand engagement

  • Build brand awareness

  • Scale best practices

  • Improve consistency

  • Improve internal communications

  • See 11 more

  • Improve ROI

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Improve brand engagement

  • Manage risk

  • Scale best practices

  • Enter new markets internationally or locally

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • promotions

  • phone calls

  • promotions

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

high

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medium

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Integration Risk

medium

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medium

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Migration Risk

low

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No Data

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting