Comparison Summary
Introducing AskNicely and Tenfold
AskNicely, GetFeedback, Delighted platform, etc., belong to a category of solutions that help Customer Feedback Management, whereas Tenfold, Genesys Cloud EX, Twilio Flex, etc., belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
AskNicely covers Collecting Feedback, Engaging Conversational Surveys, Rating And Review Management with Mobile, Automated Workflows, etc.
Tenfold focuses on Engagement Management with Phone Calls, Communication Management with Phone Calls, Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, etc.
"The AskNicely app has been one of the most exciting additions to our customer toolkit this year enabling me to put travel time to good use checking in on what our customers are saying and engaging with them directly from my phone. " - Cath Stone
"We made a large implementation of Tenfold with Salesforce and the results have been great. We have access to a variety of call data that was previously not possible, and the ability to interact with calls outside of Salesforce is a huge win for our ...multitasking team. " - Joel Stevenson
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About
Customer Feedback tool to win on customer experience
Tenfold - The Customer Experience Cloud‚
Age
2014
2015
Financials
SERIES B
SERIES C
Business Need
Total Processes
(we found evidences for)
75
62
Total Goals
(we found evidences for)
16
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
-
Scale best practices
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Increase sales & revenue
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Improve internal communications
-
Improve ROI
-
Improve brand engagement
-
Improve stakeholder relations
-
Enter new markets internationally or locally
-
Improve consistency
-
Grow market share
-
Build brand awareness
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Improve efficiency
-
Improve digital and social presence
-
Establish thought leadership
-
Launch new products
- See 13 more
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Increase sales & revenue
-
Acquire customers
-
Improve ROI
-
Enhance customer relationships
-
Improve efficiency
-
Improve consistency
-
Improve visibility
-
Scale best practices
-
Establish thought leadership
-
Improve stakeholder relations
-
Grow market share
-
Improve digital and social presence
-
Enter new markets internationally or locally
- See 10 more
Top Channels
Channels Used
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phone calls
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social media
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e-mail
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offline
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LinkedIn
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point of sale
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chat
-
events
-
trade shows
-
user generated content
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blogs
-
omnichannel
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website
-
Skype
-
mass media
-
television
-
mobile
-
games
-
video
- See 16 more
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phone calls
-
social media
-
e-mail
-
offline
-
LinkedIn
-
point of sale
-
chat
-
events
-
trade shows
-
user generated content
-
blogs
-
omnichannel
-
website
-
Skype
-
mass media
-
television
-
mobile
-
games
-
video
- See 16 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
Popular in Industry
-
Computer Software (23.0%)
-
Information Technology And Services (13.0%)
-
Internet (9.0%)
-
Internet (22.0%)
-
Financial Services (18.0%)
-
Education (12.0%)
Popular in Segments
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SMB and MidMarket (90.0%)
-
Enterprise (10.0%)
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SMB and MidMarket (57.0%)
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Enterprise (43.0%)