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8x8 Cloud Contact Center vs NEC Contact Center: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for 8x8 Cloud Contact Center low Failure Risk for NEC Contact Center medium
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Comparison Summary

This comparison report of 8x8 Cloud Contact Center vs. NEC Contact Center is based on a specific set of business needs and context. The comparison uses 393 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing 8x8 Cloud Contact Center and NEC Contact Center

8x8 Cloud Contact Center, and NEC Contact Center belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

8x8 Cloud Contact Center covers Conference Call Management with Offline, Sales Call Management with Phone Calls, Collaboration with Offline, Helpdesk Management with Phone Calls, etc.

NEC Contact Center focuses on Sales Call Management with Phone Calls, Collaboration with Offline, Helpdesk Management with Phone Calls, Conference Call Management with Offline, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo 8x8 Cloud Contact Center

Focus area

Software Failure Risk

  • low

logo NEC Contact Center

Focus area

Software Failure Risk

  • medium

About

8x8 X Series Cloud Contact Center | One Cloud Solution for all Customer Contacts

Contact Center - necam.com

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

18

15

Total Goals
(we found evidences for)

1

1

Top Processes

Evidences indicate better relative satisfaction

conference call management

Read Reviews (26)

Read Reviews (12)

sales call management

Read Reviews (19)

Read Reviews (22)

call recording

Read Reviews (19)

Read Reviews (17)

collaboration

Read Reviews (7)

Read Reviews (13)

helpdesk management

Read Reviews (6)

Read Reviews (13)

sales document management

Read Reviews (3)

Read Reviews (0)

proposal & quote management

Read Reviews (2)

Read Reviews (0)

payment management

Read Reviews (3)

Read Reviews (0)

engagement management

Read Reviews (1)

Read Reviews (2)

engaging and following up

Read Reviews (1)

Read Reviews (2)

contact list management

Read Reviews (0)

Read Reviews (4)

competitive intelligence

Read Reviews (0)

Read Reviews (3)

customise loyalty program

Read Reviews (0)

Read Reviews (2)

loyalty management

Read Reviews (0)

Read Reviews (2)

customise loyalty program

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve ROI

  • Enhance customer relationships

Top Channels

Channels Used

  • phone calls

  • offline

  • video

  • events

  • trade shows

  • promotions

  • See 3 more

  • phone calls

  • offline

  • video

  • events

  • trade shows

  • promotions

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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No Data

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting