cuspera logo CUSPERA

8x8 Business Phone vs RingCentral Contact Center: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of 8x8 Business Phone vs. RingCentral Contact Center is based on a specific set of business needs and context. The comparison uses 4727 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing 8x8 Business Phone and RingCentral Contact Center

8x8 Business Phone, 3CX Phone System, Smiddle, etc., belong to a category of solutions that help Contact Center Software, whereas RingCentral Contact Center, ReadyMode (Formerly XenCALL), CircleLoop, etc., belong to a category of solutions that help Auto Dialer. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

8x8 Business Phone covers Sales Call Management with Phone Calls, Collaboration with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, etc.

RingCentral Contact Center focuses on Sales Call Management with Phone Calls, Collaboration with Video, Helpdesk Management with Phone Calls, Conference Call Management with Offline, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo 8x8 Business Phone

Focus area

Software Failure Risk

  • medium

logo RingCentral Contact Center

Focus area

RingCentral Contact Center is better than 8x8 Business Phone for

Software Failure Risk

  • low

About

Powerful cloud business phone system with mobility, reliability and collaboration

Digital Customer Engagement Software for Greater Customer Experience

Age

2003

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

35

46

Total Goals
(we found evidences for)

6

8

Top Processes

Evidences indicate better relative satisfaction


sales call management

meeting management




conference call management


communication management

tracking & monitoring communications

sending & publishing communications


contact list management


sales document management

contract management

proposal & quote management


social media management

social media analytics



training & onboarding


workflow management



revenue cycle management


engagement management

engaging and following up



competitive intelligence




content management


measuring customer satisfaction


customer feedback management

measuring customer satisfaction


generation of new leads


Top Goals

Goals Achieved

  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Improve visibility

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • See 3 more
  • Improve internal communications

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Manage risk

  • Increase sales & revenue

  • Improve stakeholder relations

  • Improve ROI

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • offline

  • mobile

  • events

  • trade shows

  • video

  • e-mail

  • mobile app

  • text SMS

  • on premises

  • chat

  • website

  • omnichannel

  • point of sale

  • See 11 more
  • phone calls

  • offline

  • mobile

  • events

  • trade shows

  • video

  • e-mail

  • mobile app

  • text SMS

  • on premises

  • chat

  • website

  • omnichannel

  • point of sale

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Business Setting