8x8 Business Phone: 8x8's business phone system connects teams globally and across channels. It provides secure access to critical information anywhere.
RingCentral Contact Center: RingCentral-Contact-Center offers omnichannel customer experiences and boosts satisfaction rates. Workforce empowerment is achieved with their AI-led platform.
This comparison report of 8x8 Business Phone vs. RingCentral Contact Center is based on a specific set of business needs and context. The comparison uses 4727 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing 8x8 Business Phone and RingCentral Contact Center
8x8 Business Phone, 3CX Phone System, Smiddle, etc., belong to a category of solutions that help Contact Center Software, whereas RingCentral Contact Center, ReadyMode (Formerly XenCALL), CircleLoop, etc., belong to a category of solutions that help Auto Dialer. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
8x8 Business Phone covers Sales Call Management with Phone Calls, Collaboration with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, etc.
RingCentral Contact Center focuses on Sales Call Management with Phone Calls, Collaboration with Video, Helpdesk Management with Phone Calls, Conference Call Management with Offline, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
8x8 Business Phone and RingCentral Contact Center: Best activities based on customer satisfaction
8x8 Business Phone in Action: Unique Activities
Why is 8x8 Business Phone the best choice for Collaboration?
"...It's a very reliable internet phone and video conferencing system...." Peer review by Alexandria Z, Attorney
Why is 8x8 Business Phone the best choice for Helpdesk Management?
"...We utilize 8x8 as a call center tool and integrate it with Salesforce to capture call data...." Peer review by User
What benefits does 8x8 Business Phone offer for Communication Management?
"...This is allowing us to see where calls are being dropped / be able to track employees calls/ activities they are doing daily...." Peer review by Aaron N, IT Administrative Support Specialist
RingCentral Contact Center in Action: Unique Activities
How does RingCentral Contact Center address your Conference Call Management Challenges?
"...Easy to use and to manage, great tool to create and make video call conferences...." Peer review by Jose Luis, LolaFlora
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve internal communications
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Acquire customers
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Enhance customer relationships
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Improve visibility
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Increase sales & revenue
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Enter new markets internationally or locally
- See 3 more
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Improve internal communications
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Enhance customer relationships
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Acquire customers
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Improve efficiency
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Manage risk
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Increase sales & revenue
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Improve stakeholder relations
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Improve ROI
- See 5 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| 8x8 Business Phone | RingCentral Contact Center | |
|---|---|---|
| Peer score | 4.1 | 4.2 |
| Peer insights | 1684 | 3043 |
| Top industries |
Information Technology And Services 11.0%
Management Consulting 11.0%
Computer Software 10.0%
|
Hospital & Health Care 23.0%
Retail 18.0%
Non Profit Organization Management 9.0%
|
| SMB and Mid-Market | 83.0% | 69.0% |
| Enterprise | 17.0% | 31.0% |
Integrations
Ecosystem partners each product commonly connects with.
RingCentral Contact Center
News
Latest 8x8 Business Phone news
ScanSource Partner First 2026 opens with 8X8 advancing AI integration across customer platforms
8X8 launched AI integration across its customer experience solutions at ScanSource Partner First 2026. The integration spans Contact Center, UCaaS, and CPaaS, aiming to enhance partner operations and customer engagement. This unified strategy is designed to streamline processes and improve deal closure for partners.
Latest RingCentral Contact Center news
RingCentral Sees AI Driving Upsell, Growth and Stronger Customer Retention
RingCentral is enhancing its AI-driven customer engagement strategy through a partnership with NiCE. The collaboration involves RingCentral selling NiCE's CXone product and NiCE selling RingCentral's RingEX offering, aiming to provide integrated UCaaS and contact-center-as-a-service solutions. This strategic move targets enterprise customers, leveraging AI to drive upsell opportunities and improve customer retention.