Real-World Case Studies and Customer Success Stories with Esri.

The city of Matosinhos faced threats from wildfires, floods, and industrial disasters. They needed better coordination among emergency response teams.... Matosinhos used Esri's ArcGIS Dashboards to unify disaster response. Teams accessed real-time maps and data in both command centers and the field. GIS technology helped them run what-if scenarios for better decision-making. This improved communication and response speed during emergencies.
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Esri GIS helped the City of Prague fight climate change. The Prague Institute of Planning and Development used geospatial data... to find heat islands and areas with high population density. They mapped municipal regulations to target legal zones for action. The team planted vegetation and added water features to cool hot spots. Public exhibits showed citizens the impact, with visible drops in summer temperatures.
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NSW SES used Esri's location-based analytics to launch the TsunamiSafe initiative. They built interactive maps and story maps to educate... the public about tsunami risks. The solution improved community awareness and preparedness. NSW SES made legacy data accessible and increased the value of their mapping infrastructure. The tools helped identify evacuation needs and improved warning systems for emergencies.
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Donegal County Council used Esri's ArcGIS Online crowdsourcing tools to collect local knowledge for planning. The council captured community input... on planning issues through a public portal. Planning officers now make faster, better-informed decisions. Developers save time and money by addressing local concerns early. Citizens have a stronger voice in public consultations. The solution was delivered in four weeks and supports ongoing community engagement.
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Esri's GIS technology helped DPIPWE respond to the 2016 Tasmania floods. The department used real-time data and mobile apps for... rapid impact assessment and field data collection. This enabled accurate damage estimates and evidence for disaster relief funding. DPIPWE secured millions in state and federal support for affected communities. GIS tools improved decision-making and sped up recovery efforts.
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Cork County Council used Esri's ArcGIS Online to monitor road conditions during storms. The council improved emergency response and public... communication. Teams now see real-time updates on hazards and road closures. Managers use historic data to plan better for future storms. The public and emergency responders get up-to-date information to stay safe. The system helps the council respond faster and plan long-term improvements.
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BNPB used ArcGIS Online from Esri to improve disaster response in Indonesia. Fieldworkers and drones collected real-time data during forest... fires. The system enabled fast data integration, timely analysis, and rapid map updates. BNPB could quickly inform stakeholders about fire locations and haze severity. The agency now plans to expand ArcGIS use for greater efficiency.
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Muğla Metropolitan Municipality used ArcGIS Enterprise and GIS tools to connect departments and centralize data. The city launched over 40... GIS-based apps, improving planning, disaster response, and public services. Staff now use real-time mapping and field data collection for faster decisions. The new system reduced delays and manual work. Leaders use dashboards to monitor emergencies and manage resources. This digital transformation increased efficiency and resident satisfaction.
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Muğla Metropolitan Municipality used ArcGIS Enterprise and GIS tools to connect departments and centralize data. They launched over 40 GIS-based... apps to improve planning, disaster response, and public services. Staff now collect and share field data in real time, reducing delays and manual work. The city tracks assets, manages emergencies, and responds to residents faster. Centralized dashboards help leaders make better decisions using up-to-date maps and data.
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The Atlas of Sustainable Egyptian Cities uses Esri's ArcGIS platform to centralize and analyze urban data. The Ministry of Local... Development in Egypt faced challenges with scattered, paper-based data for city planning. With the new GIS-driven geoportal, they now integrate environmental, social, and economic data for better decision-making. The platform enables policymakers to assess climate change impacts, optimize service distribution, and plan projects more efficiently. Interactive maps and dashboards help track progress and set development priorities, supporting sustainable urban growth and climate resilience.
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ArcGIS Maritime helped the Israeli Navy Hydrographic Branch move from paper charts to electronic navigational charts. The team used one... central database, making data collection and chart production faster and easier. Staff training improved because many already knew Esri software. Chart creation time dropped from years to months or days. The new system lets more people make custom charts and keeps data up to date for military operations.
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Sutter County used ArcGIS Parcel Fabric to modernize its parcel data management. The county moved from a manual, in-house system... to automated daily updates using Python scripts. This change let them publish property data daily instead of monthly. The new system tracks historic parcel records and makes sharing data with the public easier. Sutter County now saves time and keeps its land records up to date with industry-standard GIS technology.
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Placer County used GIS technology to close the digital divide for rural residents. The county allocated $10 million from ARPA... funds to improve broadband access. GIS helped map service gaps, collect survey data, and guide resource allocation. Staff used ArcGIS Survey123 and Dashboards to visualize internet coverage and identify underserved areas. The approach improved planning accuracy and supported economic development, remote learning, and telehealth. GIS enabled data-driven decisions for broadband expansion.
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ArcGIS helped Shoalwater Bay Tribal Nation secure federal funding for relocation. Severe coastal erosion threatened their land and homes. GIS... tools mapped risks, planned new sites, and visualized strategies for agencies. The Tribe used ArcGIS StoryMaps to communicate needs and win grants. GIS data collection improved site planning and stakeholder collaboration. The project made the Tribe a model for resilience and transparency.
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ArcGIS Insights helped Altoona Police Department move from static reports to dynamic, interactive data dashboards. The department used the tool... to analyze spatial and nonspatial data, improving resource allocation and crime analysis. Officers now access real-time data, maps, and charts to make faster, better decisions. The solution replaced manual spreadsheet work, saving time and making reports easier to use. Commanders can now spot trends and act quickly to keep the community safe.
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ArcGIS AppStudio helped Allegheny County Parks Department create a mobile app for park trails. The app replaced static PDF maps,... making it easier for visitors to find and navigate trails. Park rangers can now update trail status in real time, improving safety for hikers. The app also increased park attendance and made trail maintenance more efficient. Real-time updates and offline access are key features.
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Eletrobras Chesf uses Esri GIS to manage 12 hydroelectric plants, 14 wind parks, and 136 substations. The digital twin gives... a unified view of assets and scenarios across 21,000 kilometers of transmission lines. Staff in the office and field use the GIS-based system to see relationships among assets and the environment. This helps with planning and operations decisions. The solution improves visibility and supports critical infrastructure management.
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Western Power used Esri's ArcGIS and related tools to manage risk across 7. 1 million network assets. The Network Risk...Management Tool helped the utility model asset risk, prioritize maintenance, and justify investments. Location-based analytics enabled Western Power to visualize risk and optimize spending. The tool improved regulatory compliance and supported cost-benefit analysis. Western Power now spends maintenance dollars more effectively and reduces business risk.
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Queensland Urban Utilities used Esri's GIS technology to build Q-Hub, a platform that connects all their business systems. Staff now get... real-time access to network and asset data through interactive maps. This helps them make faster decisions, like sending field crews to fix problems. Customer service teams can quickly see which customers are affected by outages. The new system cut the time to find network faults from minutes to seconds. Executives use Q-Hub to plan maintenance and spot trends across the water network.
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Power and Water Corporation used Esri's location-based analytics to replace aging water meters. The solution, deployed on iPads, let staff... collect and update field data in real time. This cut manual data entry and reduced errors. The project saw up to 70% faster meter replacements. Daily meter swaps rose from 20–30 to 40–50. The system improved data integrity and will be expanded to other projects.
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Esri's GIS technology helped Pengurusan Aset Air Berhad (PAAB) build a Water Asset Management System. The system integrates data from... different water utility operators into one dashboard. PAAB can now see all water assets, like pipelines and treatment plants, in real time. The solution improved collaboration and made business workflows faster and clearer. PAAB now makes better decisions and responds to data requests more quickly. The GIS platform helps PAAB manage assets proactively and extend their lifespan.
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Northern Ireland Water used Esri's ArcGIS to replace two legacy GIS systems. The new platform gave 1,035 employees instant access... to location data. Call center agents now see real-time customer issues on a web map. Engineers design water networks faster with automated tools. Field teams upload data directly from mobile apps. The company improved customer service, cut costs, and made business processes more efficient.
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Esri's ArcGIS helped Gujarat Gas Limited manage over 10 million customers across 14 regions. Manual pipeline management was a challenge.... The web GIS system enabled real-time network data access and improved emergency planning. GGL streamlined field operations and asset management. The solution supported faster decision-making and better incident response. Integration with ERP improved business planning and outage management.
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Powerco used Esri's ArcGIS suite to improve asset renewal planning. The company faced aging infrastructure and needed better ways to... identify which assets to renew. ArcGIS tools enabled Powerco to visualize asset health, risk, and renewal needs using spatial analysis and smart mapping. As a result, Powerco quadrupled its annual renewal projects from 30 to 120. Engineers now make faster, data-driven decisions, improving safety and reliability for customers.
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Powerco used Esri's ArcGIS suite to improve asset renewal planning. The company faced challenges with aging infrastructure and needed better... ways to identify and prioritize renewals. ArcGIS tools enabled Powerco to visualize asset health, risk, and criticality using spatial analysis and smart mapping. This led to a fourfold increase in annual renewal projects, from 30 to 120. Engineers now make faster, data-driven decisions, improving safety and reliability for over 300,000 customers.
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ArcGIS Enterprise helped the Electricity Authority of Cyprus manage power infrastructure across the island. EAC used GIS maps to organize... operations and improve network reliability. The company started using drones to collect imagery and survey assets after emergencies. This reduced risk to technicians and sped up repairs. Real-time data sharing kept teams aligned and improved response to extreme weather.
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ArcGIS CityEngine helped the Technical University of Denmark expand its campus while meeting strict DGNB sustainability certification. Ramboll used GIS... tools to manage complex data and visualize different development scenarios. The platform enabled instant KPI calculations for every design change. Stakeholders could see realistic 3D models and assess the impact before construction. This approach balanced growth with sustainability and improved stakeholder engagement.
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ArcGIS helped the METU Birdwatching Club map and protect bird species at Lake Eymir. The team used GIS tools to... digitize field data, saving time and improving accuracy. Volunteers and visitors collected data using Survey123 and Collector for ArcGIS. The project identified bird populations and priority protection zones. Visual maps made the findings easy to share and understand.
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ArcGIS CityEngine helped the Technical University of Denmark expand its campus while meeting strict DGNB sustainability certification. Ramboll used GIS... tools to manage data and visualize expansion scenarios. The platform enabled instant KPI calculations for every model change. Stakeholders could see realistic 3D models before construction. This made it easier to balance growth and sustainability goals.
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Esri India has enhanced forestation and rescue efforts in low-lying areas of India using GIS data. The Indian government departments... are leveraging Esri's GIS tools for various applications, including agriculture, urban development, and disaster management. Esri India also launched GeoSARAL, a Linux-based desktop GIS software, catering to high demand from sectors like defense and utilities.
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Heathrow Airport has deployed Esri's Heathrow Explorer, a geospatial and data platform, to modernize its operations. The system consolidates infrastructure... and asset data into a real-time view, enhancing decision-making and operational efficiency. It supports various applications, including Winter Resilience and fire services, improving maintenance planning and incident response. The platform was developed by Esri UK in partnership with Spyrosoft, 1Spatial, and GeoJobe.
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Esri has selected Nearmap as its aerial imagery partner for its ArcGIS Living Atlas of the World. This partnership allows... ArcGIS users across the U.S., Canada, Australia, and New Zealand to access Nearmap's high-resolution aerial imagery. The integration enhances geospatial workflows by providing detailed imagery for mapping, planning, and analysis across various sectors.
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Esri partners are enhancing GIS implementations across various sectors, including utilities, pipelines, and public health. In Mukwonago, Wisconsin, Ruekert &... Mielke implemented AssetAlly 2.0, integrating Esri's ArcGIS for streamlined operations. Geonamic modernized Plains All American Pipeline's GIS with Esri's support, while Woolpert helped Aldridge Electric create a map-first workflow using ArcGIS. In Lithuania, Cellular Expert and NVSC deployed an EMF control system with ArcGIS technology, improving public confidence in 5G safety.
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