Computer Software Case Studies and Customer Success Stories with Zuora

Hudl - Computer Software

Hudl needed a solution to comply with ASC 606 and reduce manual accounting tasks during peak seasons. They implemented Zuora Revenue and Zuora Billing, which helped automate processes and maintain a ...consistent close schedule. This integration reduced manual revenue recognition processes by 25% and eliminated the need for additional days to close during busy seasons. The team now has more time for analysis and building best practices, improving work-life balance.

Read more →

Zuora - Computer Software

Zuora faced a long revenue close process of at least 15 days, causing long hours and high costs. They upgraded to Zuora Revenue for real-time data capabilities. This streamlined operations, reduced c...lose time to 4 days, and minimized manual work. The upgrade improved forecasting and reduced audit fees by 7%. Employee stress decreased, with no turnover in 2023.

Read more →

MarketWise - Computer Software

MarketWise needed a new fraud protection partner to handle its expanding portfolio and reduce chargebacks. They chose Zuora Fraud Protection powered by Microsoft Dynamics 365. After five months, they... stopped nearly 100% of card-testing activities and saw a 37% reduction in disputes and chargebacks. MarketWise improved authorization rates and reduced fraudulent payment attempts, enhancing transaction quality and issuer perceptions.

Read more →

Zendesk - Computer Software

Zendesk needed a billing platform to handle subscriptions and analytics for their growing customer base. Their homegrown system couldn't manage expansions and upgrades, causing delays. They chose Zuo...ra for its flexibility and industry experience. With Zuora, Zendesk added over 30,000 subscribers in three years and improved their billing and analytics, allowing them to focus on innovation.

Read more →

Nutanix - Computer Software

Nutanix faced challenges with their previous revenue management system, which required extensive customization and caused performance issues. They needed a more flexible solution to support their sub...scription business model. Zuora Billing and Zuora Revenue provided Nutanix with streamlined configurations and detailed reporting options. This allowed Nutanix to scale their business, improve revenue recognition, and save significant time. The implementation resulted in saving around 552 hours per year for the revenue team, enhancing their efficiency and work-life balance.

Read more →

Gainsight - Computer Software

Gainsight faced challenges with manual revenue management, leading to errors and time-consuming audits. They needed an automated solution for accurate revenue reporting. Gainsight implemented Zuora R...evenue, which automated key processes and improved data accuracy. This reduced the time to close books by 30% and halved audit time. The automation allowed the team to focus on strategic projects, enhancing growth scalability.

Read more →

Box - Computer Software

Box needed to scale from a consumer product to an enterprise application in 2008. Their legacy billing system couldn't handle enterprise needs. Zuora's subscription management solutions helped Box gr...ow into the enterprise market. Box scaled from $3 million to over $500 million in revenue without changing its IT architecture. Zuora enabled Box to test over 125 offerings and manage over 100,000 subscriptions.

Read more →

Zoom - Computer Software

Zuora helped Zoom scale as they expanded to new products and markets. Zoom's old billing system could not handle custom pricing, reporting, or quoting. Zuora gave Zoom flexible pricing, better report...ing, and online account management. Zoom saw 215% year-over-year growth in usage in 2016. By 2017, 650,000 businesses used Zoom. Zuora let Zoom deliver faster and support global growth.

Read more →

Hudl - Computer Software

Hudl needed a solution to comply with ASC 606 and reduce manual accounting tasks during peak seasons. They implemented Zuora Revenue and Zuora Billing, which helped automate processes and maintain a ...consistent close schedule. This integration reduced manual revenue recognition processes by 25% and eliminated the need for additional days to close during busy seasons. The team now has more time for analysis and building best practices, improving work-life balance.

Read more →

Zuora - Computer Software

Zuora faced a long revenue close process of at least 15 days, causing long hours and high costs. They upgraded to Zuora Revenue for real-time data capabilities. This streamlined operations, reduced c...lose time to 4 days, and minimized manual work. The upgrade improved forecasting and reduced audit fees by 7%. Employee stress decreased, with no turnover in 2023.

Read more →

MarketWise - Computer Software

MarketWise needed a new fraud protection partner to handle its expanding portfolio and reduce chargebacks. They chose Zuora Fraud Protection powered by Microsoft Dynamics 365. After five months, they... stopped nearly 100% of card-testing activities and saw a 37% reduction in disputes and chargebacks. MarketWise improved authorization rates and reduced fraudulent payment attempts, enhancing transaction quality and issuer perceptions.

Read more →

Zendesk - Computer Software

Zendesk needed a billing platform to handle subscriptions and analytics for their growing customer base. Their homegrown system couldn't manage expansions and upgrades, causing delays. They chose Zuo...ra for its flexibility and industry experience. With Zuora, Zendesk added over 30,000 subscribers in three years and improved their billing and analytics, allowing them to focus on innovation.

Read more →

Nutanix - Computer Software

Nutanix faced challenges with their previous revenue management system, which required extensive customization and caused performance issues. They needed a more flexible solution to support their sub...scription business model. Zuora Billing and Zuora Revenue provided Nutanix with streamlined configurations and detailed reporting options. This allowed Nutanix to scale their business, improve revenue recognition, and save significant time. The implementation resulted in saving around 552 hours per year for the revenue team, enhancing their efficiency and work-life balance.

Read more →

Gainsight - Computer Software

Gainsight faced challenges with manual revenue management, leading to errors and time-consuming audits. They needed an automated solution for accurate revenue reporting. Gainsight implemented Zuora R...evenue, which automated key processes and improved data accuracy. This reduced the time to close books by 30% and halved audit time. The automation allowed the team to focus on strategic projects, enhancing growth scalability.

Read more →

Box - Computer Software

Box needed to scale from a consumer product to an enterprise application in 2008. Their legacy billing system couldn't handle enterprise needs. Zuora's subscription management solutions helped Box gr...ow into the enterprise market. Box scaled from $3 million to over $500 million in revenue without changing its IT architecture. Zuora enabled Box to test over 125 offerings and manage over 100,000 subscriptions.

Read more →

Zoom - Computer Software

Zuora helped Zoom scale as they expanded to new products and markets. Zoom's old billing system could not handle custom pricing, reporting, or quoting. Zuora gave Zoom flexible pricing, better report...ing, and online account management. Zoom saw 215% year-over-year growth in usage in 2016. By 2017, 650,000 businesses used Zoom. Zuora let Zoom deliver faster and support global growth.

Read more →

Hudl - Computer Software

Hudl needed a solution to comply with ASC 606 and reduce manual accounting tasks during peak seasons. They implemented Zuora Revenue and Zuora Billing, which helped automate processes and maintain a ...consistent close schedule. This integration reduced manual revenue recognition processes by 25% and eliminated the need for additional days to close during busy seasons. The team now has more time for analysis and building best practices, improving work-life balance.

Read more →

Zuora - Computer Software

Zuora faced a long revenue close process of at least 15 days, causing long hours and high costs. They upgraded to Zuora Revenue for real-time data capabilities. This streamlined operations, reduced c...lose time to 4 days, and minimized manual work. The upgrade improved forecasting and reduced audit fees by 7%. Employee stress decreased, with no turnover in 2023.

Read more →

MarketWise - Computer Software

MarketWise needed a new fraud protection partner to handle its expanding portfolio and reduce chargebacks. They chose Zuora Fraud Protection powered by Microsoft Dynamics 365. After five months, they... stopped nearly 100% of card-testing activities and saw a 37% reduction in disputes and chargebacks. MarketWise improved authorization rates and reduced fraudulent payment attempts, enhancing transaction quality and issuer perceptions.

Read more →

Zendesk - Computer Software

Zendesk needed a billing platform to handle subscriptions and analytics for their growing customer base. Their homegrown system couldn't manage expansions and upgrades, causing delays. They chose Zuo...ra for its flexibility and industry experience. With Zuora, Zendesk added over 30,000 subscribers in three years and improved their billing and analytics, allowing them to focus on innovation.

Read more →

Nutanix - Computer Software

Nutanix faced challenges with their previous revenue management system, which required extensive customization and caused performance issues. They needed a more flexible solution to support their sub...scription business model. Zuora Billing and Zuora Revenue provided Nutanix with streamlined configurations and detailed reporting options. This allowed Nutanix to scale their business, improve revenue recognition, and save significant time. The implementation resulted in saving around 552 hours per year for the revenue team, enhancing their efficiency and work-life balance.

Read more →

Gainsight - Computer Software

Gainsight faced challenges with manual revenue management, leading to errors and time-consuming audits. They needed an automated solution for accurate revenue reporting. Gainsight implemented Zuora R...evenue, which automated key processes and improved data accuracy. This reduced the time to close books by 30% and halved audit time. The automation allowed the team to focus on strategic projects, enhancing growth scalability.

Read more →

Box - Computer Software

Box needed to scale from a consumer product to an enterprise application in 2008. Their legacy billing system couldn't handle enterprise needs. Zuora's subscription management solutions helped Box gr...ow into the enterprise market. Box scaled from $3 million to over $500 million in revenue without changing its IT architecture. Zuora enabled Box to test over 125 offerings and manage over 100,000 subscriptions.

Read more →

Zoom - Computer Software

Zuora helped Zoom scale as they expanded to new products and markets. Zoom's old billing system could not handle custom pricing, reporting, or quoting. Zuora gave Zoom flexible pricing, better report...ing, and online account management. Zoom saw 215% year-over-year growth in usage in 2016. By 2017, 650,000 businesses used Zoom. Zuora let Zoom deliver faster and support global growth.

Read more →

Zoom - Computer Software

Zuora helped Zoom scale as they expanded to new products and markets. Zoom's old billing system could not handle custom pricing, reporting, or quoting. Zuora gave Zoom flexible pricing, better report...ing, and online account management. Zoom saw 215% year-over-year growth in usage in 2016. By 2017, 650,000 businesses used Zoom. Zuora let Zoom deliver faster and support global growth.

Read more →

Hudl - Computer Software

Hudl needed a solution to comply with ASC 606 and reduce manual accounting tasks during peak seasons. They implemented Zuora Revenue and Zuora Billing, which helped automate processes and maintain a ...consistent close schedule. This integration reduced manual revenue recognition processes by 25% and eliminated the need for additional days to close during busy seasons. The team now has more time for analysis and building best practices, improving work-life balance.

Read more →

Zuora - Computer Software

Zuora faced a long revenue close process of at least 15 days, causing long hours and high costs. They upgraded to Zuora Revenue for real-time data capabilities. This streamlined operations, reduced c...lose time to 4 days, and minimized manual work. The upgrade improved forecasting and reduced audit fees by 7%. Employee stress decreased, with no turnover in 2023.

Read more →

MarketWise - Computer Software

MarketWise needed a new fraud protection partner to handle its expanding portfolio and reduce chargebacks. They chose Zuora Fraud Protection powered by Microsoft Dynamics 365. After five months, they... stopped nearly 100% of card-testing activities and saw a 37% reduction in disputes and chargebacks. MarketWise improved authorization rates and reduced fraudulent payment attempts, enhancing transaction quality and issuer perceptions.

Read more →

Zendesk - Computer Software

Zendesk needed a billing platform to handle subscriptions and analytics for their growing customer base. Their homegrown system couldn't manage expansions and upgrades, causing delays. They chose Zuo...ra for its flexibility and industry experience. With Zuora, Zendesk added over 30,000 subscribers in three years and improved their billing and analytics, allowing them to focus on innovation.

Read more →

Nutanix - Computer Software

Nutanix faced challenges with their previous revenue management system, which required extensive customization and caused performance issues. They needed a more flexible solution to support their sub...scription business model. Zuora Billing and Zuora Revenue provided Nutanix with streamlined configurations and detailed reporting options. This allowed Nutanix to scale their business, improve revenue recognition, and save significant time. The implementation resulted in saving around 552 hours per year for the revenue team, enhancing their efficiency and work-life balance.

Read more →

Gainsight - Computer Software

Gainsight faced challenges with manual revenue management, leading to errors and time-consuming audits. They needed an automated solution for accurate revenue reporting. Gainsight implemented Zuora R...evenue, which automated key processes and improved data accuracy. This reduced the time to close books by 30% and halved audit time. The automation allowed the team to focus on strategic projects, enhancing growth scalability.

Read more →

Box - Computer Software

Box needed to scale from a consumer product to an enterprise application in 2008. Their legacy billing system couldn't handle enterprise needs. Zuora's subscription management solutions helped Box gr...ow into the enterprise market. Box scaled from $3 million to over $500 million in revenue without changing its IT architecture. Zuora enabled Box to test over 125 offerings and manage over 100,000 subscriptions.

Read more →

Zoom - Computer Software

Zuora helped Zoom scale as they expanded to new products and markets. Zoom's old billing system could not handle custom pricing, reporting, or quoting. Zuora gave Zoom flexible pricing, better report...ing, and online account management. Zoom saw 215% year-over-year growth in usage in 2016. By 2017, 650,000 businesses used Zoom. Zuora let Zoom deliver faster and support global growth.

Read more →

Hudl - Computer Software

Hudl needed a solution to comply with ASC 606 and reduce manual accounting tasks during peak seasons. They implemented Zuora Revenue and Zuora Billing, which helped automate processes and maintain a ...consistent close schedule. This integration reduced manual revenue recognition processes by 25% and eliminated the need for additional days to close during busy seasons. The team now has more time for analysis and building best practices, improving work-life balance.

Read more →

Zuora - Computer Software

Zuora faced a long revenue close process of at least 15 days, causing long hours and high costs. They upgraded to Zuora Revenue for real-time data capabilities. This streamlined operations, reduced c...lose time to 4 days, and minimized manual work. The upgrade improved forecasting and reduced audit fees by 7%. Employee stress decreased, with no turnover in 2023.

Read more →

MarketWise - Computer Software

MarketWise needed a new fraud protection partner to handle its expanding portfolio and reduce chargebacks. They chose Zuora Fraud Protection powered by Microsoft Dynamics 365. After five months, they... stopped nearly 100% of card-testing activities and saw a 37% reduction in disputes and chargebacks. MarketWise improved authorization rates and reduced fraudulent payment attempts, enhancing transaction quality and issuer perceptions.

Read more →

Zendesk - Computer Software

Zendesk needed a billing platform to handle subscriptions and analytics for their growing customer base. Their homegrown system couldn't manage expansions and upgrades, causing delays. They chose Zuo...ra for its flexibility and industry experience. With Zuora, Zendesk added over 30,000 subscribers in three years and improved their billing and analytics, allowing them to focus on innovation.

Read more →
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Media Production Case Studies and Customer Success Stories with Zuora

The Globe and Mail - Media Production

The Globe and Mail needed to replace their old subscription platform to support digital sales. They chose Zuora Billing and Zephr to improve speed to market and streamline processes. This allowed the...m to focus on creating new products and managing customer communication. With Zuora, they could quickly onboard new payment providers and improve efficiency. The partnership helped them diversify product sales and enhance customer experiences.

Read more →

The Seattle Times - Media Production

The Seattle Times needed a new subscription management system to support its audience-centric business model. They chose Zuora's cloud-based solutions to improve digital sign-up, payment processing, ...and subscriber management. As a result, new digital conversions improved by 30% and retention increased by 25%. The Seattle Times now has over 65,000 subscribers and saw a 35% increase in subscribers between March and June 2020.

Read more →

Guardian News and Media - Media Production

Guardian News and Media (GNM) wanted to launch a new membership program but faced limitations with their existing systems. They partnered with Zuora to manage subscriptions, billing, and financial re...porting. This allowed GNM to offer flexible pricing and membership options. As a result, GNM signed over 100,000 members and is migrating its subscriptions to Zuora for better management.

Read more →

The Financial Times - Media Production

Zuora's AI-driven paywall helped the Financial Times boost digital subscriptions. The FT needed a faster, more flexible way to personalize offers and manage paywalls. With Zuora, they ran automated e...xperiments and tailored subscription journeys. Results included a 92% increase in conversion rate, 118% more users moving through the subscription funnel, and a 78% rise in subscriber lifetime value. The solution also reduced manual work and freed up engineering resources.

Read more →

Raconteur - Media Production

Raconteur wanted to increase engagement on their website. They faced challenges with data collection and understanding their audience. They used Zephr to implement customizable data capture forms. Th...is allowed them to identify users and connect data to their CRM. As a result, they increased newsletter subscribers from 6,000 to 34,000. They also registered 100 user identities each day and maintained a bounce rate of 40-60%.

Read more →

Highland News & Media - Media Production

Highland News & Media faced challenges due to fewer print newspaper sales. They needed a cost-effective digital solution. With Zephr, they implemented a metered paywall to charge engaged readers for ...digital content. This solution required no tech expertise and allowed quick changes. The paywall went live in six months, and they broke even in four months. Subscriber acquisition rates doubled their best-case modeling.

Read more →

The Globe and Mail - Media Production

The Globe and Mail needed to replace their old subscription platform to support digital sales. They chose Zuora Billing and Zephr to improve speed to market and streamline processes. This allowed the...m to focus on creating new products and managing customer communication. With Zuora, they could quickly onboard new payment providers and improve efficiency. The partnership helped them diversify product sales and enhance customer experiences.

Read more →

The Seattle Times - Media Production

The Seattle Times needed a new subscription management system to support its audience-centric business model. They chose Zuora's cloud-based solutions to improve digital sign-up, payment processing, ...and subscriber management. As a result, new digital conversions improved by 30% and retention increased by 25%. The Seattle Times now has over 65,000 subscribers and saw a 35% increase in subscribers between March and June 2020.

Read more →

Guardian News and Media - Media Production

Guardian News and Media (GNM) wanted to launch a new membership program but faced limitations with their existing systems. They partnered with Zuora to manage subscriptions, billing, and financial re...porting. This allowed GNM to offer flexible pricing and membership options. As a result, GNM signed over 100,000 members and is migrating its subscriptions to Zuora for better management.

Read more →

The Financial Times - Media Production

Zuora's AI-driven paywall helped the Financial Times boost digital subscriptions. The FT needed a faster, more flexible way to personalize offers and manage paywalls. With Zuora, they ran automated e...xperiments and tailored subscription journeys. Results included a 92% increase in conversion rate, 118% more users moving through the subscription funnel, and a 78% rise in subscriber lifetime value. The solution also reduced manual work and freed up engineering resources.

Read more →

Raconteur - Media Production

Raconteur wanted to increase engagement on their website. They faced challenges with data collection and understanding their audience. They used Zephr to implement customizable data capture forms. Th...is allowed them to identify users and connect data to their CRM. As a result, they increased newsletter subscribers from 6,000 to 34,000. They also registered 100 user identities each day and maintained a bounce rate of 40-60%.

Read more →

Highland News & Media - Media Production

Highland News & Media faced challenges due to fewer print newspaper sales. They needed a cost-effective digital solution. With Zephr, they implemented a metered paywall to charge engaged readers for ...digital content. This solution required no tech expertise and allowed quick changes. The paywall went live in six months, and they broke even in four months. Subscriber acquisition rates doubled their best-case modeling.

Read more →

The Globe and Mail - Media Production

The Globe and Mail needed to replace their old subscription platform to support digital sales. They chose Zuora Billing and Zephr to improve speed to market and streamline processes. This allowed the...m to focus on creating new products and managing customer communication. With Zuora, they could quickly onboard new payment providers and improve efficiency. The partnership helped them diversify product sales and enhance customer experiences.

Read more →

The Seattle Times - Media Production

The Seattle Times needed a new subscription management system to support its audience-centric business model. They chose Zuora's cloud-based solutions to improve digital sign-up, payment processing, ...and subscriber management. As a result, new digital conversions improved by 30% and retention increased by 25%. The Seattle Times now has over 65,000 subscribers and saw a 35% increase in subscribers between March and June 2020.

Read more →

Guardian News and Media - Media Production

Guardian News and Media (GNM) wanted to launch a new membership program but faced limitations with their existing systems. They partnered with Zuora to manage subscriptions, billing, and financial re...porting. This allowed GNM to offer flexible pricing and membership options. As a result, GNM signed over 100,000 members and is migrating its subscriptions to Zuora for better management.

Read more →

The Financial Times - Media Production

Zuora's AI-driven paywall helped the Financial Times boost digital subscriptions. The FT needed a faster, more flexible way to personalize offers and manage paywalls. With Zuora, they ran automated e...xperiments and tailored subscription journeys. Results included a 92% increase in conversion rate, 118% more users moving through the subscription funnel, and a 78% rise in subscriber lifetime value. The solution also reduced manual work and freed up engineering resources.

Read more →

Raconteur - Media Production

Raconteur wanted to increase engagement on their website. They faced challenges with data collection and understanding their audience. They used Zephr to implement customizable data capture forms. Th...is allowed them to identify users and connect data to their CRM. As a result, they increased newsletter subscribers from 6,000 to 34,000. They also registered 100 user identities each day and maintained a bounce rate of 40-60%.

Read more →

Highland News & Media - Media Production

Highland News & Media faced challenges due to fewer print newspaper sales. They needed a cost-effective digital solution. With Zephr, they implemented a metered paywall to charge engaged readers for ...digital content. This solution required no tech expertise and allowed quick changes. The paywall went live in six months, and they broke even in four months. Subscriber acquisition rates doubled their best-case modeling.

Read more →

The Financial Times - Media Production

Zuora's AI-driven paywall helped the Financial Times boost digital subscriptions. The FT needed a faster, more flexible way to personalize offers and manage paywalls. With Zuora, they ran automated e...xperiments and tailored subscription journeys. Results included a 92% increase in conversion rate, 118% more users moving through the subscription funnel, and a 78% rise in subscriber lifetime value. The solution also reduced manual work and freed up engineering resources.

Read more →

Raconteur - Media Production

Raconteur wanted to increase engagement on their website. They faced challenges with data collection and understanding their audience. They used Zephr to implement customizable data capture forms. Th...is allowed them to identify users and connect data to their CRM. As a result, they increased newsletter subscribers from 6,000 to 34,000. They also registered 100 user identities each day and maintained a bounce rate of 40-60%.

Read more →

Highland News & Media - Media Production

Highland News & Media faced challenges due to fewer print newspaper sales. They needed a cost-effective digital solution. With Zephr, they implemented a metered paywall to charge engaged readers for ...digital content. This solution required no tech expertise and allowed quick changes. The paywall went live in six months, and they broke even in four months. Subscriber acquisition rates doubled their best-case modeling.

Read more →

The Globe and Mail - Media Production

The Globe and Mail needed to replace their old subscription platform to support digital sales. They chose Zuora Billing and Zephr to improve speed to market and streamline processes. This allowed the...m to focus on creating new products and managing customer communication. With Zuora, they could quickly onboard new payment providers and improve efficiency. The partnership helped them diversify product sales and enhance customer experiences.

Read more →

The Seattle Times - Media Production

The Seattle Times needed a new subscription management system to support its audience-centric business model. They chose Zuora's cloud-based solutions to improve digital sign-up, payment processing, ...and subscriber management. As a result, new digital conversions improved by 30% and retention increased by 25%. The Seattle Times now has over 65,000 subscribers and saw a 35% increase in subscribers between March and June 2020.

Read more →

Guardian News and Media - Media Production

Guardian News and Media (GNM) wanted to launch a new membership program but faced limitations with their existing systems. They partnered with Zuora to manage subscriptions, billing, and financial re...porting. This allowed GNM to offer flexible pricing and membership options. As a result, GNM signed over 100,000 members and is migrating its subscriptions to Zuora for better management.

Read more →

The Financial Times - Media Production

Zuora's AI-driven paywall helped the Financial Times boost digital subscriptions. The FT needed a faster, more flexible way to personalize offers and manage paywalls. With Zuora, they ran automated e...xperiments and tailored subscription journeys. Results included a 92% increase in conversion rate, 118% more users moving through the subscription funnel, and a 78% rise in subscriber lifetime value. The solution also reduced manual work and freed up engineering resources.

Read more →

Raconteur - Media Production

Raconteur wanted to increase engagement on their website. They faced challenges with data collection and understanding their audience. They used Zephr to implement customizable data capture forms. Th...is allowed them to identify users and connect data to their CRM. As a result, they increased newsletter subscribers from 6,000 to 34,000. They also registered 100 user identities each day and maintained a bounce rate of 40-60%.

Read more →

Highland News & Media - Media Production

Highland News & Media faced challenges due to fewer print newspaper sales. They needed a cost-effective digital solution. With Zephr, they implemented a metered paywall to charge engaged readers for ...digital content. This solution required no tech expertise and allowed quick changes. The paywall went live in six months, and they broke even in four months. Subscriber acquisition rates doubled their best-case modeling.

Read more →

The Globe and Mail - Media Production

The Globe and Mail needed to replace their old subscription platform to support digital sales. They chose Zuora Billing and Zephr to improve speed to market and streamline processes. This allowed the...m to focus on creating new products and managing customer communication. With Zuora, they could quickly onboard new payment providers and improve efficiency. The partnership helped them diversify product sales and enhance customer experiences.

Read more →

The Seattle Times - Media Production

The Seattle Times needed a new subscription management system to support its audience-centric business model. They chose Zuora's cloud-based solutions to improve digital sign-up, payment processing, ...and subscriber management. As a result, new digital conversions improved by 30% and retention increased by 25%. The Seattle Times now has over 65,000 subscribers and saw a 35% increase in subscribers between March and June 2020.

Read more →
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Entertainment Case Studies and Customer Success Stories with Zuora

Ubisoft - Entertainment

Ubisoft needed a partner to manage its subscription business for international expansion and peak volume surges. They chose Zuora to automate billing, accounting, and payments for Ubisoft+ and Rocksm...ith+ services. Zuora helped Ubisoft handle online traffic increases of up to 200% during new game releases and expand to 184 countries. Ubisoft now uses Zuora to manage currency conversions and tax calculations across numerous countries.

Read more →

Ubisoft - Entertainment

Ubisoft needed a partner to manage its subscription business for international expansion and peak volume surges. They chose Zuora to automate billing, accounting, and payments for Ubisoft+ and Rocksm...ith+ services. Zuora helped Ubisoft handle online traffic increases of up to 200% during new game releases and expand to 184 countries. Ubisoft now uses Zuora to manage currency conversions and tax calculations across numerous countries.

Read more →

Ubisoft - Entertainment

Ubisoft needed a partner to manage its subscription business for international expansion and peak volume surges. They chose Zuora to automate billing, accounting, and payments for Ubisoft+ and Rocksm...ith+ services. Zuora helped Ubisoft handle online traffic increases of up to 200% during new game releases and expand to 184 countries. Ubisoft now uses Zuora to manage currency conversions and tax calculations across numerous countries.

Read more →

Ubisoft - Entertainment

Ubisoft needed a partner to manage its subscription business for international expansion and peak volume surges. They chose Zuora to automate billing, accounting, and payments for Ubisoft+ and Rocksm...ith+ services. Zuora helped Ubisoft handle online traffic increases of up to 200% during new game releases and expand to 184 countries. Ubisoft now uses Zuora to manage currency conversions and tax calculations across numerous countries.

Read more →

Ubisoft - Entertainment

Ubisoft needed a partner to manage its subscription business for international expansion and peak volume surges. They chose Zuora to automate billing, accounting, and payments for Ubisoft+ and Rocksm...ith+ services. Zuora helped Ubisoft handle online traffic increases of up to 200% during new game releases and expand to 184 countries. Ubisoft now uses Zuora to manage currency conversions and tax calculations across numerous countries.

Read more →

Hospital & Health Care Case Studies and Customer Success Stories with Zuora

Siemens Healthineers - Hospital & Health Care

Siemens Healthineers had 12 SAP systems that couldn't handle recurring revenue models. They needed a solution for their new subscription-based products. They added Zuora Billing and Zuora Revenue to ...automate processes and manage subscriptions. This reduced manual steps by over 60% and processing time by 75%. Zuora helped them support their subscription model with new KPIs like active users and churn rates.

Read more →

Siemens Healthineers - Hospital & Health Care

Siemens Healthineers had 12 SAP systems that couldn't handle recurring revenue models. They needed a solution for their new subscription-based products. They added Zuora Billing and Zuora Revenue to ...automate processes and manage subscriptions. This reduced manual steps by over 60% and processing time by 75%. Zuora helped them support their subscription model with new KPIs like active users and churn rates.

Read more →

Siemens Healthineers - Hospital & Health Care

Siemens Healthineers had 12 SAP systems that couldn't handle recurring revenue models. They needed a solution for their new subscription-based products. They added Zuora Billing and Zuora Revenue to ...automate processes and manage subscriptions. This reduced manual steps by over 60% and processing time by 75%. Zuora helped them support their subscription model with new KPIs like active users and churn rates.

Read more →

Siemens Healthineers - Hospital & Health Care

Siemens Healthineers had 12 SAP systems that couldn't handle recurring revenue models. They needed a solution for their new subscription-based products. They added Zuora Billing and Zuora Revenue to ...automate processes and manage subscriptions. This reduced manual steps by over 60% and processing time by 75%. Zuora helped them support their subscription model with new KPIs like active users and churn rates.

Read more →

Siemens Healthineers - Hospital & Health Care

Siemens Healthineers had 12 SAP systems that couldn't handle recurring revenue models. They needed a solution for their new subscription-based products. They added Zuora Billing and Zuora Revenue to ...automate processes and manage subscriptions. This reduced manual steps by over 60% and processing time by 75%. Zuora helped them support their subscription model with new KPIs like active users and churn rates.

Read more →

Other Industry Case Studies and Success Stories with Zuora

Enercare - Home Services

Enercare faced a challenge when its legacy billing program was discontinued. They needed to develop an in-house subscription billing system for over 1 million customers. Enercare partnered with Zuora... to use their Order-to-Cash platform, creating an integrated billing and revenue management system. This allowed Enercare to directly bill customers and improve operations. The transition was completed in half the time estimated by other vendors. Enercare gained control over customer accounts and improved customer relationships.

Read more →

Schneider Electric - Energy And Utilities

Schneider Electric is transitioning to a customer-centric, recurring revenue model. Zuora's billing system supports this transition by providing flexible billing solutions. This allows Schneider to f...ocus on their core business and improve process efficiencies. The system also supports Schneider's growth with features like revenue recognition policies and Salesforce integration. This helps Schneider gain predictable revenue and improve customer experiences.

Read more →

PagerDuty - Software And Technology

PagerDuty needed a scalable billing solution as their homegrown system was manual and time-consuming. They chose Zuora's platform, which automates updates to revenue recognition rules and supports so...phisticated accounting reports. This automation saved time for the finance team and improved the customer experience. PagerDuty can now offer self-service options and experiment with pricing, enhancing their customer lifecycle management.

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Asana

Zuora Billing and Revenue helped Asana move from product-led growth to enterprise sales. Asana faced problems with their old billing system, which could not handle complex contracts and global paymen...ts. Zuora gave Asana a single platform for both simple and complex billing needs. Asana launched new product rate plans faster, going from 10-15 to over 30 per year. The finance team reduced audit work by 20-25%. Automation improved billing accuracy and made the team more productive. Asana can now support global clients and new pricing models quickly.

Read more →

LeadDev - Corporate Services

LeadDev needed to quickly transform from face-to-face to digital events due to COVID-19. They used Zephr's platform to manage sign-up and access for virtual events in just days. This allowed them to ...host over a thousand paid visitors securely. They increased their subscription base by 50% in 8 months. Zephr enabled them to make instant website changes, enhancing agility and customer experience.

Read more →

Enercare - Home Services

Enercare faced a challenge when its legacy billing program was discontinued. They needed to develop an in-house subscription billing system for over 1 million customers. Enercare partnered with Zuora... to use their Order-to-Cash platform, creating an integrated billing and revenue management system. This allowed Enercare to directly bill customers and improve operations. The transition was completed in half the time estimated by other vendors. Enercare gained control over customer accounts and improved customer relationships.

Read more →

Schneider Electric - Energy And Utilities

Schneider Electric is transitioning to a customer-centric, recurring revenue model. Zuora's billing system supports this transition by providing flexible billing solutions. This allows Schneider to f...ocus on their core business and improve process efficiencies. The system also supports Schneider's growth with features like revenue recognition policies and Salesforce integration. This helps Schneider gain predictable revenue and improve customer experiences.

Read more →

PagerDuty - Software And Technology

PagerDuty needed a scalable billing solution as their homegrown system was manual and time-consuming. They chose Zuora's platform, which automates updates to revenue recognition rules and supports so...phisticated accounting reports. This automation saved time for the finance team and improved the customer experience. PagerDuty can now offer self-service options and experiment with pricing, enhancing their customer lifecycle management.

Read more →

Asana

Zuora Billing and Revenue helped Asana move from product-led growth to enterprise sales. Asana faced problems with their old billing system, which could not handle complex contracts and global paymen...ts. Zuora gave Asana a single platform for both simple and complex billing needs. Asana launched new product rate plans faster, going from 10-15 to over 30 per year. The finance team reduced audit work by 20-25%. Automation improved billing accuracy and made the team more productive. Asana can now support global clients and new pricing models quickly.

Read more →

LeadDev - Corporate Services

LeadDev needed to quickly transform from face-to-face to digital events due to COVID-19. They used Zephr's platform to manage sign-up and access for virtual events in just days. This allowed them to ...host over a thousand paid visitors securely. They increased their subscription base by 50% in 8 months. Zephr enabled them to make instant website changes, enhancing agility and customer experience.

Read more →

Enercare - Home Services

Enercare faced a challenge when its legacy billing program was discontinued. They needed to develop an in-house subscription billing system for over 1 million customers. Enercare partnered with Zuora... to use their Order-to-Cash platform, creating an integrated billing and revenue management system. This allowed Enercare to directly bill customers and improve operations. The transition was completed in half the time estimated by other vendors. Enercare gained control over customer accounts and improved customer relationships.

Read more →

Schneider Electric - Energy And Utilities

Schneider Electric is transitioning to a customer-centric, recurring revenue model. Zuora's billing system supports this transition by providing flexible billing solutions. This allows Schneider to f...ocus on their core business and improve process efficiencies. The system also supports Schneider's growth with features like revenue recognition policies and Salesforce integration. This helps Schneider gain predictable revenue and improve customer experiences.

Read more →

PagerDuty - Software And Technology

PagerDuty needed a scalable billing solution as their homegrown system was manual and time-consuming. They chose Zuora's platform, which automates updates to revenue recognition rules and supports so...phisticated accounting reports. This automation saved time for the finance team and improved the customer experience. PagerDuty can now offer self-service options and experiment with pricing, enhancing their customer lifecycle management.

Read more →

Asana

Zuora Billing and Revenue helped Asana move from product-led growth to enterprise sales. Asana faced problems with their old billing system, which could not handle complex contracts and global paymen...ts. Zuora gave Asana a single platform for both simple and complex billing needs. Asana launched new product rate plans faster, going from 10-15 to over 30 per year. The finance team reduced audit work by 20-25%. Automation improved billing accuracy and made the team more productive. Asana can now support global clients and new pricing models quickly.

Read more →

LeadDev - Corporate Services

LeadDev needed to quickly transform from face-to-face to digital events due to COVID-19. They used Zephr's platform to manage sign-up and access for virtual events in just days. This allowed them to ...host over a thousand paid visitors securely. They increased their subscription base by 50% in 8 months. Zephr enabled them to make instant website changes, enhancing agility and customer experience.

Read more →

Asana

Zuora Billing and Revenue helped Asana move from product-led growth to enterprise sales. Asana faced problems with their old billing system, which could not handle complex contracts and global paymen...ts. Zuora gave Asana a single platform for both simple and complex billing needs. Asana launched new product rate plans faster, going from 10-15 to over 30 per year. The finance team reduced audit work by 20-25%. Automation improved billing accuracy and made the team more productive. Asana can now support global clients and new pricing models quickly.

Read more →

LeadDev - Corporate Services

LeadDev needed to quickly transform from face-to-face to digital events due to COVID-19. They used Zephr's platform to manage sign-up and access for virtual events in just days. This allowed them to ...host over a thousand paid visitors securely. They increased their subscription base by 50% in 8 months. Zephr enabled them to make instant website changes, enhancing agility and customer experience.

Read more →

Enercare - Home Services

Enercare faced a challenge when its legacy billing program was discontinued. They needed to develop an in-house subscription billing system for over 1 million customers. Enercare partnered with Zuora... to use their Order-to-Cash platform, creating an integrated billing and revenue management system. This allowed Enercare to directly bill customers and improve operations. The transition was completed in half the time estimated by other vendors. Enercare gained control over customer accounts and improved customer relationships.

Read more →

Schneider Electric - Energy And Utilities

Schneider Electric is transitioning to a customer-centric, recurring revenue model. Zuora's billing system supports this transition by providing flexible billing solutions. This allows Schneider to f...ocus on their core business and improve process efficiencies. The system also supports Schneider's growth with features like revenue recognition policies and Salesforce integration. This helps Schneider gain predictable revenue and improve customer experiences.

Read more →

PagerDuty - Software And Technology

PagerDuty needed a scalable billing solution as their homegrown system was manual and time-consuming. They chose Zuora's platform, which automates updates to revenue recognition rules and supports so...phisticated accounting reports. This automation saved time for the finance team and improved the customer experience. PagerDuty can now offer self-service options and experiment with pricing, enhancing their customer lifecycle management.

Read more →

Asana

Zuora Billing and Revenue helped Asana move from product-led growth to enterprise sales. Asana faced problems with their old billing system, which could not handle complex contracts and global paymen...ts. Zuora gave Asana a single platform for both simple and complex billing needs. Asana launched new product rate plans faster, going from 10-15 to over 30 per year. The finance team reduced audit work by 20-25%. Automation improved billing accuracy and made the team more productive. Asana can now support global clients and new pricing models quickly.

Read more →

LeadDev - Corporate Services

LeadDev needed to quickly transform from face-to-face to digital events due to COVID-19. They used Zephr's platform to manage sign-up and access for virtual events in just days. This allowed them to ...host over a thousand paid visitors securely. They increased their subscription base by 50% in 8 months. Zephr enabled them to make instant website changes, enhancing agility and customer experience.

Read more →

Enercare - Home Services

Enercare faced a challenge when its legacy billing program was discontinued. They needed to develop an in-house subscription billing system for over 1 million customers. Enercare partnered with Zuora... to use their Order-to-Cash platform, creating an integrated billing and revenue management system. This allowed Enercare to directly bill customers and improve operations. The transition was completed in half the time estimated by other vendors. Enercare gained control over customer accounts and improved customer relationships.

Read more →

Schneider Electric - Energy And Utilities

Schneider Electric is transitioning to a customer-centric, recurring revenue model. Zuora's billing system supports this transition by providing flexible billing solutions. This allows Schneider to f...ocus on their core business and improve process efficiencies. The system also supports Schneider's growth with features like revenue recognition policies and Salesforce integration. This helps Schneider gain predictable revenue and improve customer experiences.

Read more →
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