Zuora | The Subscription Economy Platform. The world’s only subscription order-to-revenue platform that makes it much easier for companies to manage ongoing subscriber relationships.
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Media Production Case Studies and Success Stories with Zuora
CASE STUDY Raconteur
Raconteur wanted to increase engagement on their website. They faced challenges with data collection and understanding their audience. They used Zephr to implement customizable data capture forms. Th...is allowed them to identify users and connect data to their CRM. As a result, they increased newsletter subscribers from 6,000 to 34,000. They also registered 100 user identities each day and maintained a bounce rate of 40-60%.
The Globe and Mail needed to replace their old subscription platform to support digital sales. They chose Zuora Billing and Zephr to improve speed to market and streamline processes. This allowed the...m to focus on creating new products and managing customer communication. With Zuora, they could quickly onboard new payment providers and improve efficiency. The partnership helped them diversify product sales and enhance customer experiences.
The Seattle Times needed a new subscription management system to support its audience-centric business model. They chose Zuora's cloud-based solutions to improve digital sign-up, payment processing, ...and subscriber management. As a result, new digital conversions improved by 30% and retention increased by 25%. The Seattle Times now has over 65,000 subscribers and saw a 35% increase in subscribers between March and June 2020.
Zuora's AI-driven paywall helped the Financial Times boost digital subscriptions. The FT needed a faster, more flexible way to personalize offers and manage paywalls. With Zuora, they ran automated e...xperiments and tailored subscription journeys. Results included a 92% increase in conversion rate, 118% more users moving through the subscription funnel, and a 78% rise in subscriber lifetime value. The solution also reduced manual work and freed up engineering resources.
Highland News & Media faced challenges due to fewer print newspaper sales. They needed a cost-effective digital solution. With Zephr, they implemented a metered paywall to charge engaged readers for ...digital content. This solution required no tech expertise and allowed quick changes. The paywall went live in six months, and they broke even in four months. Subscriber acquisition rates doubled their best-case modeling.
Guardian News and Media used Zuora's platform to launch a membership program. This helped them manage subscriptions and offer flexible pricing. They signed over 100,000 members. Zuora's platform supp...orts acquisition, billing, and financial reporting. The program redefined their relationship with readers.
Utilities Case Studies and Success Stories with Zuora
CASE STUDY Schneider Electric
Schneider Electric uses Zuora's billing system to transition to a recurring revenue model. This helps Schneider launch new offers and enter diverse markets. Zuora provides flexible billing, responsiv...e pricing, and a unified customer view. This supports Schneider's growth and efficiency goals. Schneider aims to improve environments while reducing resource consumption.
Health, Wellness and Fitness Case Studies and Success Stories with Zuora
CASE STUDY 24 Hour Fitness
Zuora helped 24 Hour Fitness move from a rigid, end-of-life ERP to a flexible billing platform. The company switched from billing on six fixed days to daily billing, making operations smoother and re...ducing manual work. Zuora enabled new membership models, like annual auto-renewal, and improved customer satisfaction. The platform supported 24 Hour Fitness through the pandemic, allowing them to pause and resume billing as needed. Operational efficiency and billing flexibility increased, helping the company adapt and grow.
Entertainment Case Studies and Success Stories with Zuora
CASE STUDY Ubisoft
Ubisoft, a leading video game publisher, uses Zuora to manage its subscription services. Zuora helps automate billing and payments for Ubisoft+ and Rocksmith+. This supports international expansion a...nd handles traffic surges up to 200% during new game releases. Ubisoft expanded its partnership with Zuora to manage currency conversions and tax calculations across multiple countries.
Consumer Services Case Studies and Success Stories with Zuora
Case Study CLEAR
CLEAR used Zuora to quickly and easily experiment with length of trial periods, price points for initial and renewal terms, and to offer various pricing combinations to their members.
CLEAR used Zuora to quickly and easily experiment with length of trial periods, price points for initial and renewal terms, and to offer various pricing combinations to their members.
CLEAR used Zuora to quickly and easily experiment with length of trial periods, price points for initial and renewal terms, and to offer various pricing combinations to their members.
CLEAR used Zuora to quickly and easily experiment with length of trial periods, price points for initial and renewal terms, and to offer various pricing combinations to their members.
CLEAR used Zuora to quickly and easily experiment with length of trial periods, price points for initial and renewal terms, and to offer various pricing combinations to their members.
MarketWise needed a new fraud protection partner to handle its expanding portfolio and reduce chargebacks. They chose Zuora Fraud Protection powered by Microsoft Dynamics 365. After five months, they... stopped nearly 100% of card-testing activities and saw a 37% reduction in disputes and chargebacks. MarketWise improved authorization rates and reduced fraudulent payment attempts, enhancing transaction quality and issuer perceptions.
Hudl needed a solution to comply with ASC 606 and reduce manual accounting tasks during peak seasons. They implemented Zuora Revenue and Zuora Billing, which helped automate processes and maintain a ...consistent close schedule. This integration reduced manual revenue recognition processes by 25% and eliminated the need for additional days to close during busy seasons. The team now has more time for analysis and building best practices, improving work-life balance.
Zuora helped Zoom scale as they expanded to new products and markets. Zoom's old billing system could not handle custom pricing, reporting, or quoting. Zuora gave Zoom flexible pricing, better report...ing, and online account management. Zoom saw 215% year-over-year growth in usage in 2016. By 2017, 650,000 businesses used Zoom. Zuora let Zoom deliver faster and support global growth.
Zendesk needed a billing platform to handle subscriptions and analytics for their fast growth. They chose Zuora, which helped them manage over 30,000 subscribers in three years. Zuora's system allowe...d Zendesk to focus on innovation and customer service. The company grew from 5,000 to 45,000 accounts in four years.
Box used Zuora to scale from $3 million to over $500 million in revenue. Zuora's solutions helped Box manage millions of transactions and automate billing. Box tested over 125 offerings and hundreds ...of pricing strategies. Zuora processed over 6 million payments and 20,000 amendments for 100,000 subscriptions in 2017.
Gainsight, a high-growth software company, faced challenges with manual revenue processes. They implemented Zuora Revenue to automate and improve accuracy. This reduced month-end close time by 30% an...d cut audit time in half. Gainsight now has better data visibility and reduced errors, allowing the team to focus on strategic projects.
Zuora faced a long revenue close process of at least 15 days, causing long hours and high costs. They upgraded to Zuora Revenue for real-time data capabilities. This streamlined operations, reduced c...lose time to 4 days, and minimized manual work. The upgrade improved forecasting and reduced audit fees by 7%. Employee stress decreased, with no turnover in 2023.
Consumer Goods Case Studies and Success Stories with Zuora
CASE STUDY Hive
Hive saw a 70% increase in customer numbers after transitioning to service offerings with Zuora's platform, enabling seamless management and monetization of their smart home services.
PagerDuty used Zuora to improve their billing system. They needed a scalable solution for rapid growth. Zuora's platform automated many tasks, saving time for the finance team. It also improved custo...mer experience with self-service options. PagerDuty expanded within their customer base, with one third of enterprise and mid-market customers expanding in FY21 Q2.
Nutanix, a cloud software company, faced challenges with their previous revenue management system. It required complex customizations and caused performance issues. They switched to Zuora for better ...subscription management and reporting. Zuora's tools helped Nutanix save 552 hours per year and improved their revenue processes. The team experienced faster revenue reconciliation and reduced close times.
Hospital & Health Care Case Studies and Success Stories with Zuora
Case Study Siemens Healthineers
Siemens Healthineers used Zuora automation to tame the complexity of their subscription offerings, shortened processing time by 75% and accelerated patient insights.
Siemens Healthineers used Zuora automation to tame the complexity of their subscription offerings, shortened processing time by 75% and accelerated patient insights.
Siemens Healthineers used Zuora automation to tame the complexity of their subscription offerings, shortened processing time by 75% and accelerated patient insights.
Siemens Healthineers used Zuora automation to tame the complexity of their subscription offerings, shortened processing time by 75% and accelerated patient insights.
Siemens Healthineers used Zuora automation to tame the complexity of their subscription offerings, shortened processing time by 75% and accelerated patient insights.
Siemens Healthineers used Zuora to support their new subscription-based business model. They automated processes, reducing manual steps by over 60% and processing time by 75%. This helped them manage... recurring revenue and gain insights into their subscription model. Zuora enabled Siemens to track new KPIs like active users and churn rates, supporting their strategic goals.
Other Industry Case Studies and Success Stories with Zuora
CASE STUDY LeadDev
LeadDev needed to quickly transform from face-to-face to digital events due to COVID-19. They used Zephr's platform to manage sign-up and access for virtual events in just days. This allowed them to ...host over a thousand paid visitors securely. They increased their subscription base by 50% in 8 months. Zephr enabled them to make instant website changes, enhancing agility and customer experience.
Enercare faced a challenge when its legacy billing program was discontinued. They needed to develop an in-house subscription billing system for over 1 million customers. Enercare partnered with Zuora... to use their Order-to-Cash platform, creating an integrated billing and revenue management system. This allowed Enercare to directly bill customers and improve operations. The transition was completed in half the time estimated by other vendors. Enercare gained control over customer accounts and improved customer relationships.
Zuora Billing and Revenue helped Asana move from product-led growth to enterprise sales. Asana faced problems with their old billing system, which could not handle complex contracts and global paymen...ts. Zuora gave Asana a single platform for both simple and complex billing needs. Asana launched new product rate plans faster, going from 10-15 to over 30 per year. The finance team reduced audit work by 20-25%. Automation improved billing accuracy and made the team more productive. Asana can now support global clients and new pricing models quickly.
