Real-World Case Studies and Customer Success Stories with Xplor Recreation (formerly PerfectMind)

Xplor Recreation helped Calvert County, Maryland, improve their parks and recreation management. The county faced poor customer support, high fees, and hard-to-use software with their old vendor. Xpl...or Recreation provided easy setup, strong 24/7 support, and better features at a lower cost. Staff and community members now enjoy a modern, simple, and efficient experience.
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Xplor Recreation helped the City of Brampton improve their recreation management. The city faced long wait times and user friction with their old software. After switching to Xplor Recreation, 95% of... users adopted online registration. Customer wait times dropped by 83% during peak periods. Staff could focus more on community programs and communication improved.
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Xplor Recreation helped the City of Pearland improve its parks and recreation department. The city faced poor customer experience, limited reporting, and booking issues with its old software. Xplor R...ecreation provided better facility booking, accurate reporting, and reliable support. The city saw faster revenue recovery and happier customers. Staff now spend less time on complaints and manual work.
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Xplor Recreation helped Roanoke County Parks, Recreation and Tourism switch to a new recreation management software after their previous provider ended support. The team faced a tight deadline and ha...d to implement the new system during their busiest season. Xplor Recreation delivered a fast and seamless implementation. Staff found the technology modern and easy to use. The support team was available 24/7, making the transition smooth and reliable.
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Xplor Recreation helped James City County modernize their parks and recreation management. The county faced outdated software, limited online registration, and issues with credit card fees. Xplor Rec...reation provided an all-in-one solution with Xplor Pay, streamlining payments and improving the user experience. Staff praised the software's innovation and responsive support. The new system made it easier for residents to register online and improved satisfaction for both customers and staff.
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Xplor Recreation helped LGS Recreation improve staff training with an easy-to-use interface. The software made online registration simple for over 65,000 community members. LGS Recreation used data r...eports from the platform to support community programs. The partnership has lasted nearly 10 years, with ongoing improvements like wireless payments. Staff found the system intuitive, speeding up onboarding for all skill levels.
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Xplor Recreation helped the Town of Caledon launch a custom-branded mobile app. The town needed to prepare for rapid population growth and modernize services. 80% of residents already registered for ...programs online, and 65% used mobile devices. The app made membership card management and account access easier. Staff found the platform flexible and user-friendly. The solution supports Caledon's goal to offer better self-serve options and improve customer experience.
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Xplor Recreation helped Versailles-Woodford Parks and Recreation solve major software and support issues. Their old recreation management system was outdated and had poor customer support. Staff and ...community members found it hard to use. Xplor Recreation provided a modern, easy-to-use platform with a custom mobile app and reliable 24/7 support. The team now delivers a better experience for over 28,000 community members.
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Xplor Recreation helped the City of Menlo Park upgrade from outdated, inflexible software to a modern parks and recreation management system. The city needed a better user experience for its tech-sav...vy community and more efficient workflows for staff. After switching, 90% of the community now registers online. Staff workload dropped from 15 people on sign-up day to just one person handling a few emails. The city saw easier activity guide production, a smoother registration process, and strong customer support from Xplor Recreation.
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Xplor Recreation helped the City of Medicine Hat manage 57 facilities with one recreation management platform. Staff and customers now book campsites in 5 minutes instead of 1 week. The city complete...d 559 registrations in the first 2 hours of sales. Time spent on reservation requests dropped by 95%. The city unified member management, facility booking, and marketing communications for better customer satisfaction.
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Xplor Recreation helped Richmond Olympic Oval cut a 30-minute wait time and deflect 1,493 calls weekly. The platform boosted online sales by 29% and increased online presence by 72%. Staff now manage... memberships, bookings, and promotions in one place. The Oval reduced paper storage by 56% and false entries by 43%. Members enjoy easier online access and better service.
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Xplor Recreation helped Melbourne University Sport improve customer service and user experience. The team faced manual processes and outdated software that limited efficiency. After switching to Xplo...r Recreation, they saw better online registration and higher membership retention. Staff reported a reduction in overdue debts and praised the fast customer support. The solution streamlined operations for over 54,000 members.
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Xplor Recreation helped Cricket NSW automate 60-70% of bookings during peak season. The platform replaced a manual system, making facility booking and payments easy for over 50,000 members. Staff now... spend less time on phone and email bookings. This led to higher productivity and better client support. Cricket NSW values the integrated payment gateway and responsive customer support.
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