Real-World Case Studies and Customer Success Stories with Xplor Recreation (formerly PerfectMind)

Xplor Recreation helped the City of Tukwila, Washington, modernize its parks and recreation operations. The city switched after poor service... and a discontinued platform from their previous provider. Xplor Recreation delivered fast support, easy online registration, and flexible facility management. Online sign-ups for popular programs reached 75%. Staff found the software easy to learn and use. Reporting and booking improved, saving time and reducing IT needs.
Show More..

Xplor Recreation helped the City of Ocala upgrade its parks and recreation management. The city faced issues with payment processing,... user experience, and reporting using its old software. Xplor Recreation offered a modern, user-friendly platform that made program management and registration easier for staff and patrons. Staff adapted quickly, and onboarding was smooth. The city now spends less time on daily tasks and sees fewer technical issues.
Show More..

Xplor Recreation helped the City of Medicine Hat manage 57 facilities and unify parks and recreation programming. Booking and payment... for campsites dropped from 1 week to just 5 minutes. The city completed 559 registrations in the first 2 hours of seasonal sales. Staff saw a 95% reduction in time spent on reservation requests. The city now offers faster access to health and wellness services and improved customer satisfaction.
Show More..

Xplor Recreation helped the City of North Richland Hills improve their parks and recreation management. The city replaced multiple third-party... tools with one user-friendly platform. Staff found onboarding easy and operations became more efficient. Automated workflows saved significant time. The custom-branded mobile app made a big impact for members. The city values Xplor Recreation’s ongoing support and industry expertise.
Show More..

Xplor Recreation helped the City of Medicine Hat manage 57 facilities and unify parks and recreation programming. Booking and payment... for campsites dropped from 1 week to just 5 minutes. The city completed 559 registrations in the first 2 hours of seasonal sales. Staff saw a 95% reduction in time spent on reservation requests. The software improved member management, facility booking, and marketing communications.
Show More..

Xplor Recreation helped the City of Menlo Park modernize its parks and recreation management. The city replaced outdated legacy software... with Xplor Recreation’s flexible, automated platform. Staff and community members now enjoy a streamlined registration process, with 90% of sign-ups happening online. The city saved up to $70,000 per year by moving activity guides online. Staff who were hesitant now love the new workflows and customer support is proactive.
Show More..

Xplor Recreation helped Los Gatos-Saratoga Recreation serve over 65,000 community members. Staff training became faster with an easy-to-use interface. Most... community registrations moved online, making it simple for people to sign up and manage accounts. Data reporting supported new initiatives and grant applications. Wireless payment terminals enabled payments at events and remote locations. The partnership brought steady improvements and new features every year.
Show More..

Xplor Recreation helped Versailles-Woodford Parks and Recreation replace outdated software. The team faced poor customer support, a clunky interface, and... a frustrating online experience for over 28,000 community members. Xplor Recreation offered a modern, intuitive platform and 24/7 support. Staff expect to save time and empower patrons with a user-friendly mobile app. The new system aims to improve both staff efficiency and community satisfaction.
Show More..

Xplor Recreation helped the Town of Caledon launch a custom-branded mobile app to serve its growing community. Over 80% of... residents already registered for programs online, and 65% accessed the platform via mobile. The new app simplified membership card management and improved the user experience for both staff and residents. Staff found the platform easy to use, and training for new employees became faster. Caledon values the strong account management and scalable, flexible features of Xplor Recreation.
Show More..

Xplor Recreation helped the City of Brampton move 95% of program registrations online. Before, most residents registered in person, causing... long wait times. With Xplor Recreation, customer wait times dropped by 83% during peak periods. Staff now focus more on community programs instead of manual registration. The software is easy to use and supports rentals, appointments, and memberships. City leaders recommend Xplor Recreation for other municipalities.
Show More..

Xplor Recreation helped the City of Pearland, Texas, improve its parks and recreation services. The city faced poor customer experience,... limited reporting, and high software costs with its previous vendor. After switching to Xplor Recreation, Pearland saw faster revenue recovery and improved customer satisfaction. Report generation time dropped from days to minutes. Staff found the new system easier to use, and support became more reliable. The city now delivers a better experience for over 126,000 residents.
Show More..

Calvert County, Maryland used Xplor Recreation to replace outdated recreation management software. Their old system had poor support, high add-on... fees, and was hard for staff and residents to use. Xplor Recreation provided better support, all-in-one pricing, and an easy-to-use platform. Staff found it simple to manage programs and train others. Residents now register online without complaints. The county saved money and improved service for the community.
Show More..

Xplor Recreation helped the County of Roanoke, Virginia quickly switch to new recreation management software after their previous provider ended support. The county faced... a tight deadline and had to implement the new system during their busiest season and the COVID-19 pandemic. Xplor Recreation delivered a fast, seamless rollout and provided 24/7 support. Staff and community members found the software easy to use. The county now benefits from a modern, evolving platform that improves service for over 96,000 residents.
Show More..

Xplor Recreation helped James City County, Virginia modernize their parks and recreation management. The county faced outdated software, limited online... registration, and payment friction. Xplor Recreation delivered a user-friendly system, streamlined payments with Xplor Pay, and 24/7 support. Staff and community members now enjoy easier online registration and better service. The county values ongoing account management and a sense of community with other localities.
Show More..

Xplor Recreation helped Richmond Olympic Oval manage over 170 activities and sports programs. The facility eliminated a 30-minute wait time... and deflected 1,493 calls each week. Online sales increased by 29%. The solution reduced false entries by 43% and paper storage by 56%. Staff now use one platform for all membership and booking needs, improving customer satisfaction and efficiency.
Show More..

Xplor Recreation helped Richmond Olympic Oval manage over 170 activities and sports programs. The facility eliminated a 30-minute wait time... and deflected 1,493 calls each week. Online sales increased by 29%. The solution reduced false entries by 43% and paper storage by 56%. Staff and members now use one platform for bookings, payments, and promotions.
Show More..

Xplor Recreation helped Cricket NSW automate 60-70% of their facility bookings during peak season. The new system replaced a manual... process, saving staff time and making booking and payments easier for over 50,000 members. Clients now book facilities and coaching courses online, while staff manage transactions without manual work. The platform also built a growing client database for future marketing. Cricket NSW values the responsive support and sees potential for new revenue streams with memberships and rentals.
Show More..