Webex CPaaS Overview

Webex CPaaS is a cloud-based technology that enhances CX by embedding video, voice, and messaging capabilities into customer communications. Speak to an expert today.

Use Cases

Customers recommend Relationship Management, Loyalty Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Webex CPaaS.

Other use cases:

  • Advertisement
  • Campaign Management
  • Segmentation And Targeting
  • Proximity Marketing
  • Engaging And Following Up
See all use cases See less use cases

Business Priorities

Improve ROI and Improve Brand Engagement are the most popular business priorities that customers and associates have achieved using Webex CPaaS.

Other priorities:

  • Build Brand Awareness
  • Increase Sales & Revenue
See all business priorities See less business priorities

Webex CPaaS Use-Cases and Business Priorities: Customer Satisfaction Data

Webex CPaaS works with different mediums / channels such as Mobile. Mobile App. Promotions etc.

Webex CPaaS's features include Gamification, and Alerts: Popups & Notifications. and Webex CPaaS support capabilities include 24/7 Support, Email Support, Phone Support, etc. also Webex CPaaS analytics capabilities include Analytics, and Custom Reports.

Webex CPaaS, belong to a category of solutions that help SMS Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Webex CPaaS

Top Industries

  • Hospitality

Popular in

  • Small Business
  • Enterprise

Webex CPaaS is popular in Hospitality, and is widely used by Small Business, and Enterprise,

Webex CPaaS Customer wins, Customer success stories, Case studies

How does Webex CPaaS address your Relationship Management Challenges?

How does Webex CPaaS facilitate Sending & Publishing Communications?

What benefits does Webex CPaaS offer for Campaign Management?

11 buyers and buying teams have used Cuspera to assess how well Webex CPaaS solved their SMS Marketing needs. Cuspera uses 104 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific SMS Marketing needs.

How to quickly build CPaaS applications with the Webex Connect Flow Builder | Developer Webinar

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Peers used Webex CPaaS for relationship management and loyalty management

Webex CPaaS Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.66/5 ★

Read Reviews (2)
Custom Reports

2.82/5 ★

Read Reviews (3)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.66/5 ★

Read Reviews (2)
Custom Reports

2.82/5 ★

Read Reviews (3)

Webex CPaaS Integrations

Webex CPaaS integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.59/5 ★

Read Reviews (2)
Data Import

2.62/5 ★

Read Reviews (2)

Few API Integrations for Webex CPaaS

Pastel

4.4 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

FireText

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Proof

4.59 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Lucidchart

4.52 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Copper

4.5 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Webex CPaaS

Top Failure Risks for Webex CPaaS

Cisco Systems, Inc. News

Partnership

Cisco Launches New Cisco 360 Partner Program, Built with Partners for the AI Era - Cisco Newsroom

Cisco has launched the Cisco 360 Partner Program, developed in collaboration with partners to enhance AI-driven customer outcomes. The program introduces new partner designations, tools, and incentives, including the Cisco Partner Incentive, to streamline earnings and align with Cisco's roadmap. It aims to empower partners with AI-ready solutions and improve customer engagement across Cisco's portfolios.

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Cisco has introduced its Integrated AI Security and Safety Framework, a comprehensive approach to managing AI risks. This framework addresses AI security and safety by integrating threats and harms, considering the AI lifecycle, and accounting for multi-agent and multimodal risks. It provides a unified taxonomy for AI threats, offering clarity for organizations to build robust AI systems. The framework is part of Cisco AI Defense, enhancing AI security across industries.

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Executive

Microsoft Veteran Steve Clayton Joins Cisco as Chief Communications Officer

Steve Clayton, a veteran from Microsoft, joins Cisco as Chief Communications Officer. With 28 years at Microsoft, Clayton is known for his innovative storytelling and communication skills. His move to Cisco comes as the company experiences growth in AI-driven networking solutions. Clayton's expertise is expected to enhance Cisco's global communications and narrative in the competitive tech landscape.

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Financial

Cisco Schedules Call for Q1 Fiscal Year 2026 Financial Results - Cisco Newsroom

Cisco has scheduled a conference call on November 12, 2025, to announce its Q1 fiscal year 2026 financial results. The results will be released after the market closes and will be available on Cisco's Investor Relations website.

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Cisco Systems, Inc. Profile

Company Name

Cisco Systems, Inc.

Company Website

https://www.cisco.com/site/us/en/index.html

Year Founded

1984

HQ Location

Corporate Headquarters, 170 West Tasman Dr., San Jose, CA 95134, USA

Employees

10001+

Social

Facebook Linkedin Twitter

Financials

IPO