Vtiger Help Desk: Use-Cases, Insights and Reviews | 2025 Cuspera

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Vtiger Help desk | Treat every customer like your first. Resolve more cases, improve support efficiency, and maximize customer satisfaction

Vtiger Help Desk Overview

Vtiger-help-desk software enables customer support teams to provide multi-channel support at scale. Cases from email, phone, and chat are tracked and resolved faster with SLAs, automatic escalations, and collaboration.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Collaboration, as the business use cases that they have been most satisfied with while using Vtiger Help Desk.

Other use cases:

Customer Case Management
Workflow Management
Engaging And Following Up
Measuring Customer Satisfaction
Product Marketing
Lead Tracking
Contract Management

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Business Priorities

Enhance Customer Relationships and Increase Customer Life Time Value are the most popular business priorities that customers and associates have achieved using Vtiger Help Desk.

Other priorities:

Improve Consistency

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Vtiger Help Desk Use-Cases and Business Priorities: Customer Satisfaction Data

Vtiger Help Desk works with different mediums / channels such as E-Mail. Phone Calls. and Chat.

Vtiger Help Desk's features include Ticketing. and Vtiger Help Desk support capabilities include Chat Support, 24/7 Support, Email Support, etc. also Vtiger Help Desk analytics capabilities include Custom Reports, and Analytics.

Reviews

"Boosts sales by 20% We now have a better handle on the business and are poised for easier continued growth through further exploitation of the rich feature set. I can always trust that when we need it there's great support on hand." - Dan Delventhal

Vtiger Help Desk, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Vtiger Help Desk

Top Industries

Education
Events Services
Computer & Network Security

Popular in

Enterprise
Mid Market
Small Business

Vtiger Help Desk is popular in Education, Events Services, and Computer & Network Security and is widely used by Enterprise, Mid Market, and Small Business.

Comprehensive Insights on Vtiger Help Desk Use Cases

How efficiently Does Vtiger Help Desk manage your Helpdesk Management?

What solutions does Vtiger Help Desk provide for Knowledge Management?

How can Vtiger Help Desk enhance your Collaboration process?

28 buyers and buying teams have used Cuspera to assess how well Vtiger Help Desk solved their Help Desk needs. Cuspera uses 218 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Dan Delventhal Founder Mowgreen	Boosts sales by 20% We now have a better handle on the business and are poised for easier continued growth through further exploitation of the rich feature set. I can always trust that when we need it there's great support on hand. Testimonial By Dan Delventhal
PHILLIP LEW Head of Customer Support Propel	Hits 90% SLA target within a week of implementation We realized much more value from Vtiger for less than half the price we were paying for Zendesk. Testimonial By PHILLIP LEW
Sanjay Ray Chowdhury CEO Russair	Reaches 34% CAGR Since Vtiger helps us keep our sales pipelines accurate and healthy, we are able to estimate monthly targets and forecast our quarterly sales better without any guess work. Testimonial By Sanjay Ray Chowdhury

CUSTOMERS	TESTIMONIALS
Dan Delventhal Founder Mowgreen	Boosts sales by 20% We now have a better handle on the business and are poised for easier continued growth through further exploitation of the rich feature set. I can always trust that when we need it there's great support on hand. Testimonial By Dan Delventhal
PHILLIP LEW Head of Customer Support Propel	Hits 90% SLA target within a week of implementation We realized much more value from Vtiger for less than half the price we were paying for Zendesk. Testimonial By PHILLIP LEW
Sanjay Ray Chowdhury CEO Russair	Reaches 34% CAGR Since Vtiger helps us keep our sales pipelines accurate and healthy, we are able to estimate monthly targets and forecast our quarterly sales better without any guess work. Testimonial By Sanjay Ray Chowdhury

Case Studies

CASE STUDY Vorwerk

Vtiger CRM helped Vorwerk move from paper-based processes to full automation. The company replaced manual data entry and MailChimp with Vtiger CRM, making it easier to track customer data and send em...ails. Sales processes became automated, boosting productivity and improving customer experience. Vorwerk achieved 100% improved efficiency in lead qualification. The CRM system became essential for daily operations and business growth.

Telecommunications

CASE STUDY TXM Global Solutions

Vtiger CRM Help Desk Module helped TXM Global Solutions manage incident tickets for major customers in the Americas. TXM needed a solution that supported ITIL processes, multiple SLAs, and detailed a...nalytics. Vtiger provided a customizable self-service portal, workflows, and automation. TXM improved end-customer satisfaction from 7.4 to 8.9%. SLA compliance reached over 99% in the first three months. The support team worked better with real-time visibility and collaboration tools.

CASE STUDY Zoomusic

Vtiger CRM helped Zoomusic manage client relationships better. Their old system was hard to use, expensive, and had non-editable fields. Vtiger CRM gave them Gmail integration, editable fields, and e...asy contact management. The switch lowered costs and made work easier. Zoomusic liked the fast setup and helpful support. Now, they keep client data organized and send newsletters with less effort.

Financial Services

CASE STUDY ZCITY

Vtiger CRM helped ZCITY, a digital payment gateway, solve problems with reporting and automation. ZCITY used Vtiger to improve workflows in operations, marketing, and support. The Live Chats module m...ade customer communication faster. Automation cut manual work time by 50%. Customization let ZCITY match the CRM to their business needs. ZCITY now runs more efficiently and gives better service to customers.

CASE STUDY TvGan

Vtiger CRM helped TvGan centralize their business data. Before, TvGan struggled with scattered information and weak reporting. Vtiger One Professional edition brought all their data together. The CRM... improved integration between departments and automated some processes. TvGan now creates better reports and manages their business more easily.

Oil & Energy

CASE STUDY Unigaz

Vtiger CRM helped Unigaz automate its sales cycle from start to finish. Unigaz faced problems with communication, manual data entry, and slow sales processes. Vtiger CRM brought in modules for leads,... contacts, approvals, and reports. This improved lead management, team collaboration, and document handling. The company saw faster sales cycles, better visibility, and easier decision-making. User adoption and scalability also increased.

More Vtiger Help Desk Customer Stories...