Vtiger Help Desk Overview

Vtiger-help-desk software enables customer support teams to provide multi-channel support at scale. Cases from email, phone, and chat are tracked and resolved faster with SLAs, automatic escalations, and collaboration.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Collaboration, as the business use cases that they have been most satisfied with while using Vtiger Help Desk.

Other use cases:

  • Customer Case Management
  • Workflow Management
  • Engaging And Following Up
  • Measuring Customer Satisfaction
  • Product Marketing
  • Lead Tracking
  • Contract Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Increase Customer Life Time Value are the most popular business priorities that customers and associates have achieved using Vtiger Help Desk.

Other priorities:

  • Improve Consistency
See all business priorities See less business priorities

Vtiger Help Desk Use-Cases and Business Priorities: Customer Satisfaction Data

Vtiger Help Desk works with different mediums / channels such as E-Mail. Phone Calls. and Chat.

Vtiger Help Desk's features include Ticketing. and Vtiger Help Desk support capabilities include Chat Support, 24/7 Support, Email Support, etc. also Vtiger Help Desk analytics capabilities include Custom Reports, and Analytics.

Reviews

"HackerEarth accelerated growth by switching from Salesforce to Vtiger Vtiger provides us with more functionalities than what Salesforce CRM did but at just half the price. Vtiger is easy to configure to our constantly evolving business requirements.... It has an intuitive UI." - ANKITH APPAYYA

Peer review evidence (same sources as the product rating summary)

"...Vtiger Help Desk is easy to use and with great capabilities to provide customer support...." Peer review by Melvin A, Soporte Técnico en Sistemas
"...Additionally, this software allowed us to generate a knowledge base that answers several of our clients' possible queries, so that not all problems are solved with a support agent...." Peer review by Daniel V, Soporte Técnico
"...Then, solve them faster with SLAs, automatic escalations, collaboration, & more...." Help Desk Software for Customer Support Teams

Vtiger Help Desk, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Vtiger Help Desk

Top Industries

  • Education
  • Events Services
  • Computer & Network Security

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Vtiger Help Desk is popular in Education, Events Services, and Computer & Network Security and is widely used by Enterprise, Mid Market, and Small Business.

Vtiger Help Desk Customer wins, Customer success stories, Case studies

How does Vtiger Help Desk facilitate Helpdesk Management?

What makes Vtiger Help Desk ideal for Knowledge Management?

How efficiently Does Vtiger Help Desk manage your Collaboration?

28 buyers and buying teams have used Cuspera to assess how well Vtiger Help Desk solved their Help Desk needs. Cuspera uses 218 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

CUSTOMERS TESTIMONIALS
Vtiger Help Desk testimonial

ANKITH APPAYYA

Head of Sales

HackerEarth
HackerEarth accelerated growth by switching from Salesforce to Vtiger Vtiger provides us with more functionalities than what Salesforce CRM did but at just half the price. Vtiger is easy to configure to our constantly evolving business requirements. It has an intuitive UI. Testimonial By ANKITH APPAYYA
Vtiger Help Desk testimonial

John Bradford

Marketing Manager

Breezway
Increases sales productivity by 25% With Vtiger our sales manager, sales representatives, customers service and CEO have accurate and up to date information regardless of their location. Testimonial By John Bradford
Vtiger Help Desk testimonial

Dan Delventhal

Founder

Mowgreen
Boosts sales by 20% We now have a better handle on the business and are poised for easier continued growth through further exploitation of the rich feature set. I can always trust that when we need it there's great support on hand. Testimonial By Dan Delventhal
CUSTOMERS TESTIMONIALS
Vtiger Help Desk testimonial

ANKITH APPAYYA

Head of Sales

HackerEarth
HackerEarth accelerated growth by switching from Salesforce to Vtiger Vtiger provides us with more functionalities than what Salesforce CRM did but at just half the price. Vtiger is easy to configure to our constantly evolving business requirements. It has an intuitive UI. Testimonial By ANKITH APPAYYA
Vtiger Help Desk testimonial

John Bradford

Marketing Manager

Breezway
Increases sales productivity by 25% With Vtiger our sales manager, sales representatives, customers service and CEO have accurate and up to date information regardless of their location. Testimonial By John Bradford
Vtiger Help Desk testimonial

Dan Delventhal

Founder

Mowgreen
Boosts sales by 20% We now have a better handle on the business and are poised for easier continued growth through further exploitation of the rich feature set. I can always trust that when we need it there's great support on hand. Testimonial By Dan Delventhal
 

Mindbox Group - Information Technology And Services - Small

London, UK

Vtiger CRM helped Mindbox Group move from Excel-based sales tracking to a single, unified database. The company automated order management and invoicing by integrating Vtiger with Epicor iScala and D...ocuSign. This reduced manual data entry and errors, and improved team collaboration. Mindbox now has a central source of truth for sales and accounting. The platform supports ongoing process improvements and digital innovation.

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Mediserve - Medical Devices - Small

India

Vtiger CRM helped Mediserve fix disorganized field visit tracking. Before, the sales team wasted time on manual records and missed follow-ups. Vtiger gave them a dashboard and reminders, making all d...ata easy to see in one place. This cut down errors and manual work. Sales teams now follow up better and work more efficiently. Admins and employees found the system easy to use and quick to adopt.

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Medilife Technologies - Hospital & Health Care - Small

New Delhi, India

Vtiger CRM helped Medilife Technologies move from manual processes to automated workflows. The company struggled with lead and contact management using spreadsheets. After adopting Vtiger CRM, they i...mproved sales processes and gained real-time insights. Customer support and marketing campaigns became more effective. Medilife Technologies saw better lead conversion rates and increased work efficiency.

Read more →
 

Kuwait Digital Technologies (KDT) - Information Technology And Services - Small

Kuwait City, Kuwait

Vtiger CRM helped Kuwait Digital Technologies (KDT) fix missed sales follow-ups and scattered customer data. KDT used to struggle with fragmented tools and manual errors. Vtiger gave them a single pl...atform for contacts, deals, and reports. Follow-up delays dropped by 60%. Customer response rates improved by 40%. The sales team adopted the CRM quickly, even non-technical staff.

Read more →
 

FM BIRD - Media Production - Small

Tokyo, Japan

Vtiger CRM helped FM BIRD, a media management company in Japan, move from an outdated Access database to a modern CRM. The company faced challenges with complex banking fees and clients consolidating... invoice payments. Vtiger CRM centralized sales data, improved invoice and payment tracking, and made reporting easier. FM BIRD now manages sales, leads, quotes, and invoices more efficiently. The CRM's user-friendly interface and reporting tools support better business decisions and ongoing growth.

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Exemplar Health Care - Hospital & Health Care - Large

Rotherham, UK

Vtiger CRM helped Exemplar Health Care move from paper-based systems to a digital platform. The company faced issues with duplicate records, slow enquiry management, and hard-to-access information. V...tiger CRM centralized contact and enquiry tracking, making data more accurate and easy to manage. The solution was quickly adopted across all care homes. Exemplar saw lower costs, more referrals, and better customer service after switching to Vtiger.

Read more →
lightning

Peers used Vtiger Help Desk for helpdesk management and knowledge management

Vtiger Help Desk Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.28/5 ★

Read Reviews (13)
Analytics

4.25/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.28/5 ★

Read Reviews (13)
Analytics

4.25/5 ★

Read Reviews (8)

Vtiger Help Desk Integrations

Vtiger Help Desk integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.69/5 ★

Read Reviews (12)
Data Export

4.16/5 ★

Read Reviews (3)

Tonkean

4.25 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Sharpspring

4.5 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Zapier

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Aweber

4.24 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Few API Integrations for Vtiger Help Desk

Salesforce Marketing Cloud

4.22 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Slack

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Datadeck

4.11 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Atex Advertising

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Dropbox

4.51 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Vtiger Help Desk

Overall Risk Meter

Low Medium High

Top Failure Risks for Vtiger Help Desk

Vtiger Systems India Private Limited News

Product

IIH Global Launches Vtiger CRM Integration to Automate Sales,

IIH Global has launched Vtiger CRM Integration Services to automate sales, support, and marketing workflows. This integration connects various business tools, enhancing data flow and operational efficiency. The service aims to eliminate manual processes and improve decision-making through tailored CRM solutions, benefiting businesses by streamlining operations and boosting productivity.

Read more →

Vtiger Systems India Private Limited Profile

Company Name

Vtiger Systems India Private Limited

Company Website

https://www.vtiger.com/

Year Founded

2003

HQ Location

No. 95, 12th Main 3rd Block, Rajajinagar Bangalore – 560010, Karnataka, India

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

PRIVATE