Vtiger Help Desk: Use-Cases, Insights and Reviews | 2025 Cuspera

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Vtiger Help desk | Treat every customer like your first. Resolve more cases, improve support efficiency, and maximize customer satisfaction

Vtiger Help Desk Overview

Vtiger-help-desk software enables customer support teams to provide multi-channel support at scale. Cases from email, phone, and chat are tracked and resolved faster with SLAs, automatic escalations, and collaboration.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Collaboration, as the business use cases that they have been most satisfied with while using Vtiger Help Desk.

Other use cases:

Customer Case Management
Workflow Management
Engaging And Following Up
Measuring Customer Satisfaction
Product Marketing
Lead Tracking
Contract Management

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Business Priorities

Enhance Customer Relationships and Increase Customer Life Time Value are the most popular business priorities that customers and associates have achieved using Vtiger Help Desk.

Other priorities:

Improve Consistency

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Vtiger Help Desk Use-Cases and Business Priorities: Customer Satisfaction Data

Vtiger Help Desk works with different mediums / channels such as E-Mail. Phone Calls. and Chat.

Vtiger Help Desk's features include Ticketing. and Vtiger Help Desk support capabilities include Chat Support, 24/7 Support, Email Support, etc. also Vtiger Help Desk analytics capabilities include Custom Reports, and Analytics.

Reviews

"HackerEarth accelerated growth by switching from Salesforce to Vtiger Vtiger provides us with more functionalities than what Salesforce CRM did but at just half the price. Vtiger is easy to configure to our constantly evolving business requirements.... It has an intuitive UI." - ANKITH APPAYYA

Vtiger Help Desk, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Vtiger Help Desk

Top Industries

Education
Events Services
Computer & Network Security

Popular in

Enterprise
Mid Market
Small Business

Vtiger Help Desk is popular in Education, Events Services, and Computer & Network Security and is widely used by Enterprise, Mid Market, and Small Business.

Vtiger Help Desk Customer wins, Customer success stories, Case studies

What solutions does Vtiger Help Desk provide for Helpdesk Management?

How does Vtiger Help Desk address your Knowledge Management Challenges?

How does Vtiger Help Desk address your Collaboration Challenges?

28 buyers and buying teams have used Cuspera to assess how well Vtiger Help Desk solved their Help Desk needs. Cuspera uses 218 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

CUSTOMERS	TESTIMONIALS
ANKITH APPAYYA Head of Sales HackerEarth	HackerEarth accelerated growth by switching from Salesforce to Vtiger Vtiger provides us with more functionalities than what Salesforce CRM did but at just half the price. Vtiger is easy to configure to our constantly evolving business requirements. It has an intuitive UI. Testimonial By ANKITH APPAYYA
Jimit Dattani CIO Xseed	Achieves 100% execution of its sales process Our entire sales process from lead nurturing to closure has become completely paperless. Testimonial By Jimit Dattani
Russell Weston Founder Elobe	25% increase in marketing productivity With Vtiger in place, we are an entirely cloud-based operation. I have a lot more peace of mind with regard to my data. Testimonial By Russell Weston

CUSTOMERS	TESTIMONIALS
ANKITH APPAYYA Head of Sales HackerEarth	HackerEarth accelerated growth by switching from Salesforce to Vtiger Vtiger provides us with more functionalities than what Salesforce CRM did but at just half the price. Vtiger is easy to configure to our constantly evolving business requirements. It has an intuitive UI. Testimonial By ANKITH APPAYYA
Jimit Dattani CIO Xseed	Achieves 100% execution of its sales process Our entire sales process from lead nurturing to closure has become completely paperless. Testimonial By Jimit Dattani
Russell Weston Founder Elobe	25% increase in marketing productivity With Vtiger in place, we are an entirely cloud-based operation. I have a lot more peace of mind with regard to my data. Testimonial By Russell Weston

Aurik - Management Consulting

Vtiger CRM helped Aurik, a business accelerator in Johannesburg, improve turnaround time and boost team performance. Aurik needed a simple tool to track progress and manage handovers for its 350 busi...ness clients. They chose Vtiger for its easy setup, project management, and strong case management with SLAs. Employees start their day with Vtiger, using its dashboard to track work. The system made it easy for Aurik to build a tool that fit their needs.

GB Advisors - Information Technology And Services

Vtiger CRM helped GB Advisors improve its sales process. The company switched from Excel and an expensive CRM to Vtiger’s Ultimate Edition. GB Advisors customized Vtiger, using about 60% of its featu...res and over 30 custom fields. They automated business rules with 50+ workflows and tracked nearly 100 business reports. Email campaigns and autoresponders are key features. Vtiger enabled GB Advisors to scale its customer base.

Hogar Futuro - Construction And Real Estate Development

Vtiger CRM helped Hogar Futuro solve problems with real-time business data and customer information. The Sales and Help Desk modules gave a full view of customer data and improved follow-ups on home ...warranties. Vtiger One View unified sales, deals, and invoices in one place. Executives could see weekly and monthly sales and make better decisions. Customer satisfaction rose from 7.0 to 8.5.

Altius Sports & Leisure Pvt Ltd - Entertainment

Vtiger CRM helped Altius Sports & Leisure Pvt Ltd fix problems with their old CRM. The old system was hard to use and led to missed sales leads. Vtiger CRM was easy to set up and simple for the sales... team to use. The team started entering data more often and tracking leads better. Sales processes became more organized. The company now captures every lead and supports business growth with Vtiger CRM.

Amagi Group - Information Technology And Services

Vtiger CRM helped Amagi Group move from spreadsheets to a cloud-based CRM. The company needed better data management as it grew and expanded internationally. Vtiger CRM gave real-time access to sales... data and improved collaboration for sales reps. Amagi Group now uses reports and sales insights to track growth and performance. The switch to Vtiger CRM solved issues with missed data and inconsistent information.

Arvedi Metalfer do Brasil - Manufacturing

Vtiger CRM helped Arvedi Metalfer do Brasil organize its sales data and streamline its sales process. Before Vtiger, the company struggled with disorganized sales and fragmented information. Vtiger C...RM's customizable modules, especially Quotation and Support Tickets, centralized commercial data and improved workflow. The sales team quickly adapted to the user-friendly system. Productivity and internal organization improved, and the company can now track performance indicators and spot new sales opportunities more easily.

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