Vtiger Help Desk Overview
Vtiger-help-desk software enables customer support teams to provide multi-channel support at scale. Cases from email, phone, and chat are tracked and resolved faster with SLAs, automatic escalations, and collaboration.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Collaboration, as the business use cases that they have been most satisfied with while using Vtiger Help Desk.
Business Priorities
Enhance Customer Relationships and Increase Customer Life Time Value are the most popular business priorities that customers and associates have achieved using Vtiger Help Desk.
Vtiger Help Desk Use-Cases and Business Priorities: Customer Satisfaction Data
Vtiger Help Desk works with different mediums / channels such as E-Mail. Phone Calls. and Chat.
Vtiger Help Desk's features include Ticketing. and Vtiger Help Desk support capabilities include Chat Support, 24/7 Support, Email Support, etc. also Vtiger Help Desk analytics capabilities include Custom Reports, and Analytics.
Reviews
"Increases sales productivity by 25% With Vtiger our sales manager, sales representatives, customers service and CEO have accurate and up to date information regardless of their location." - John Bradford
Peer review evidence (same sources as the product rating summary)
"...Propel RC uses Vtiger Help Desk to ensure flight enthusiasts are not left hanging in mid air..." Case Study Propel
"...Additionally, this software allowed us to generate a knowledge base that answers several of our clients' possible queries, so that not all problems are solved with a support agent...." Peer review by Daniel V, Soporte Técnico
"...Then, solve them faster with SLAs, automatic escalations, collaboration, & more...." Help Desk Software for Customer Support Teams
Vtiger Help Desk, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Vtiger Help Desk
Top Industries
- Education
- Events Services
- Computer & Network Security
Popular in
- Enterprise
- Mid Market
- Small Business
Vtiger Help Desk is popular in Education, Events Services, and Computer & Network Security and is widely used by Enterprise, Mid Market, and Small Business.
Vtiger Help Desk Customer wins, Customer success stories, Case studies
How does Vtiger Help Desk facilitate Helpdesk Management?
How does Vtiger Help Desk address your Knowledge Management Challenges?
How does Vtiger Help Desk address your Collaboration Challenges?
28 buyers and buying teams have used Cuspera to assess how well Vtiger Help Desk solved their Help Desk needs. Cuspera uses 218 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Increases sales productivity by 25% With Vtiger our sales manager, sales representatives, customers service and CEO have accurate and up to date information regardless of their location. Testimonial By John Bradford |
|
25% increase in marketing productivity With Vtiger in place, we are an entirely cloud-based operation. I have a lot more peace of mind with regard to my data. Testimonial By Russell Weston |
|
Achieves 100% execution of its sales process Our entire sales process from lead nurturing to closure has become completely paperless. Testimonial By Jimit Dattani |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
John Bradford Marketing Manager Breezway |
Increases sales productivity by 25% With Vtiger our sales manager, sales representatives, customers service and CEO have accurate and up to date information regardless of their location. Testimonial By John Bradford |
|
Russell Weston Founder Elobe |
25% increase in marketing productivity With Vtiger in place, we are an entirely cloud-based operation. I have a lot more peace of mind with regard to my data. Testimonial By Russell Weston |
|
Jimit Dattani CIO Xseed |
Achieves 100% execution of its sales process Our entire sales process from lead nurturing to closure has become completely paperless. Testimonial By Jimit Dattani |
Peers used Vtiger Help Desk for helpdesk management and knowledge management
Vtiger Help Desk Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (13) |
| Analytics | Read Reviews (8) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (13) |
| Analytics | Read Reviews (8) |
Vtiger Help Desk Integrations
Vtiger Help Desk integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Vtiger Help Desk
Software Failure Risk Guidance
?for Vtiger Help Desk
Overall Risk Meter
Top Failure Risks for Vtiger Help Desk
Vtiger Systems India Private Limited News
IIH Global Launches Vtiger CRM Integration to Automate Sales,
IIH Global has launched Vtiger CRM Integration Services to automate sales, support, and marketing workflows. This integration connects various business tools, enhancing data flow and operational efficiency. The service aims to eliminate manual processes and improve decision-making through tailored CRM solutions, benefiting businesses by streamlining operations and boosting productivity.
Vtiger Systems India Private Limited Profile
Company Name
Vtiger Systems India Private Limited
Company Website
https://www.vtiger.com/Year Founded
2003
HQ Location
No. 95, 12th Main 3rd Block, Rajajinagar Bangalore – 560010, Karnataka, India
Employees
101-250
Social
Financials
PRIVATE
