Vtiger Help Desk Overview
This is a summary of the comprehensive capabilities and benefits of Vtiger Help Desk based on over 218 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Vtiger Help Desk, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Vtiger Help Desk is right for your needs? Our Cuspera AI engine can evaluate how Vtiger Help Desk fits your specific business needs, industry, and context. Get your personalized assessment report today.
Vtiger Help Desk supports business activities such as:
- Helpdesk Management
- Knowledge Management
- Collaboration
- Customer Case Management
- Workflow Management
Vtiger Help Desk can help you with many business goals, such as Enhance Customer Relationships, Increase Customer Life Time Value, and Improve Consistency. It can help manage these activities if you use E-Mail Phone Calls and Chat for these needs. As a solution, Vtiger Help Desk's capabilities include Ticketing.
Vtiger Help Desk was founded in 2003. Education Vertical is its biggest customer base.
Reviews
"HackerEarth accelerated growth by switching from Salesforce to Vtiger Vtiger provides us with more functionalities than what Salesforce CRM did but at just half the price. Vtiger is easy to configure to our constantly evolving business requirements.... It has an intuitive UI. " - ANKITH APPAYYA
Cuspera Reviews
28 buyers and buying teams have used Cuspera to assess how well Vtiger Help Desk solved their Help Desk needs. Cuspera uses 218 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships and Increase Customer Life Time Value are the most popular business priorities peers achieved using Vtiger Help Desk.
Use Cases
Peers recommend Helpdesk Management , Knowledge Management , Collaboration , as the business use cases that they have been most satisfied while using Vtiger Help Desk.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with E-Mail, Phone Calls and Chat |
4.59/5 ★ |
"...Vtiger's Help Desk Edition helps small and medium-sized business support organizations provide better customer support...." Peer review |
| Knowledge Management |
4.71/5 ★ |
"...Vtiger Help Desk has very good features such as its self-service, as it has a knowledge base portal to reduce the workflow of tickets...." Peer review by Melvin A, Soporte Técnico en Sistemas |
| Collaboration |
4.53/5 ★ |
"...Then, solve them faster with SLAs, automatic escalations, collaboration, & more...." Help Desk Software for Customer Support Teams |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with E-Mail, Phone Calls and Chat |
4.59/5 ★ |
"...Vtiger's Help Desk Edition helps small and medium-sized business support organizations provide better customer support...." Peer review |
|
| Knowledge Management |
4.71/5 ★ |
"...Vtiger Help Desk has very good features such as its self-service, as it has a knowledge base portal to reduce the workflow of tickets...." Peer review by Melvin A, Soporte Técnico en Sistemas |
|
| Collaboration |
4.53/5 ★ |
"...Then, solve them faster with SLAs, automatic escalations, collaboration, & more...." Help Desk Software for Customer Support Teams |
|
7+ more Business Use Cases
Our AI advisor, Wyz, harnessed 218 insights from peers and experts to help you assess how these Vtiger Help Desk use cases fit your Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
HackerEarth accelerated growth by switching from Salesforce to Vtiger Vtiger provides us with more functionalities than what Salesforce CRM did but at just half the price. Vtiger is easy to configure to our constantly evolving business requirements. It has an intuitive UI. Testimonial By ANKITH APPAYYA |
|
Achieves 100% execution of its sales process Our entire sales process from lead nurturing to closure has become completely paperless. Testimonial By Jimit Dattani |
|
Boosts sales by 20% We now have a better handle on the business and are poised for easier continued growth through further exploitation of the rich feature set. I can always trust that when we need it there's great support on hand. Testimonial By Dan Delventhal |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
ANKITH APPAYYA Head of Sales HackerEarth |
HackerEarth accelerated growth by switching from Salesforce to Vtiger Vtiger provides us with more functionalities than what Salesforce CRM did but at just half the price. Vtiger is easy to configure to our constantly evolving business requirements. It has an intuitive UI. Testimonial By ANKITH APPAYYA |
|
Jimit Dattani CIO Xseed |
Achieves 100% execution of its sales process Our entire sales process from lead nurturing to closure has become completely paperless. Testimonial By Jimit Dattani |
|
Dan Delventhal Founder Mowgreen |
Boosts sales by 20% We now have a better handle on the business and are poised for easier continued growth through further exploitation of the rich feature set. I can always trust that when we need it there's great support on hand. Testimonial By Dan Delventhal |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study PropelRead More |
Popular Business Setting
for Vtiger Help Desk
Top Industries
- Education
- Events Services
- Computer & Network Security
Popular in
- Enterprise
- Mid Market
- Small Business
Peers used Vtiger Help Desk to Enhance customer relationships and Increase customer life time value
Peer and Expert Opinion on Features
for Vtiger Help Desk
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (16) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (16) |
IT and Other Capabilities
for Vtiger Help Desk
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (12) |
| Data Export | Read Reviews (3) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (12) |
| Data Export | Read Reviews (3) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (28) |
| 24/7 Support | Read Reviews (84) |
| Email Support | Read Reviews (7) |
| Phone Support | Read Reviews (5) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (28) |
| 24/7 Support | Read Reviews (84) |
| Email Support | Read Reviews (7) |
| Phone Support | Read Reviews (5) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (13) |
| Analytics | Read Reviews (8) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (13) |
| Analytics | Read Reviews (8) |
Software Failure Risk Guidance
?for Vtiger Help Desk
Overall Risk Meter
Top Failure Risks for Vtiger Help Desk
Vendor Profile Details
HQ Location
No. 95, 12th Main 3rd Block, Rajajinagar Bangalore – 560010, Karnataka, India
Employees
101-250
Social
Financials
PRIVATE
Get a personalised risk report for Vtiger Help Desk
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
Vtiger Help Desk may get in touch with you regarding your request.
Request Custom Quote
Vtiger will get in touch with you regarding your request.