Customer stories

Product Business Settings

Vtiger Help Desk is popular in Education, Events Services, and Computer & Network Security industries and is widely used by Enterprise, Mid Market, and Small Business.

Integrations

Marketing Automation
Sales Enablement
Email Marketing

Vtiger Help Desk Product Overview

Vtiger-help-desk software enables customer support teams to provide multi-channel support at scale. Cases from email, phone, and chat are tracked and resolved faster with SLAs, automatic escalations, and collaboration.

How satisfied the customers are with Vtiger Help Desk use-cases

Reviews

"Increases sales productivity by 25% With Vtiger our sales manager, sales representatives, customers service and CEO have accurate and up to date information regardless of their location." - John Bradford
"Hits 90% SLA target within a week of implementation We realized much more value from Vtiger for less than half the price we were paying for Zendesk." - PHILLIP LEW

Vtiger Help Desk Customer Insights, Testimonials and Case Studies

CUSTOMERS TESTIMONIALS
Vtiger Help Desk testimonial

John Bradford

Marketing Manager

Breezway

Increases sales productivity by 25% With Vtiger our sales manager, sales representatives, customers service and CEO have accurate and up to date information regardless of their location. Testimonial By John Bradford
Vtiger Help Desk testimonial

PHILLIP LEW

Head of Customer Support

Propel

Hits 90% SLA target within a week of implementation We realized much more value from Vtiger for less than half the price we were paying for Zendesk. Testimonial By PHILLIP LEW
Vtiger Help Desk testimonial

Russell Weston

Founder

Elobe

25% increase in marketing productivity With Vtiger in place, we are an entirely cloud-based operation. I have a lot more peace of mind with regard to my data. Testimonial By Russell Weston
CUSTOMERS TESTIMONIALS
Vtiger Help Desk testimonial

John Bradford

Marketing Manager

Breezway

Increases sales productivity by 25% With Vtiger our sales manager, sales representatives, customers service and CEO have accurate and up to date information regardless of their location. Testimonial By John Bradford
Vtiger Help Desk testimonial

PHILLIP LEW

Head of Customer Support

Propel

Hits 90% SLA target within a week of implementation We realized much more value from Vtiger for less than half the price we were paying for Zendesk. Testimonial By PHILLIP LEW
Vtiger Help Desk testimonial

Russell Weston

Founder

Elobe

25% increase in marketing productivity With Vtiger in place, we are an entirely cloud-based operation. I have a lot more peace of mind with regard to my data. Testimonial By Russell Weston

Evosep - Health, Wellness And Fitness

Vtiger CRM helped Evosep manage support cases and streamline production. Evosep used Vtiger to move order information from placement to shipment and support. This reduced errors and made information ...transfer easy. The company saw better work efficiency and a well-organized database. Evosep expanded use to sales and marketing modules. They plan to use Vtiger CRM across the whole company soon.

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MowGreen - Environmental Services

Vtiger CRM On Demand helped MowGreen automate and consolidate business processes. MowGreen needed better tools for customer management, billing, and email marketing as it grew. The company replaced G...NUcash and Constant Contact with Vtiger CRM in 2015. Vtiger enabled inventory setup, quotes, sales orders, invoices, and email marketing. MowGreen saw a 20% increase in revenue and profit in the first year after using Vtiger CRM.

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Selha Group - Manufacturing

Vtiger CRM helped Selha Group improve sales workflow and save time. The company switched from SAP to Vtiger CRM to better manage customer data and support field sales reps. With Vtiger CRM, the sales... team gained easy access to overviews, code backlogs, and RFQs. Workflow automation made approvals and proposal creation faster. The team stayed updated with information and improved reporting.

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Auto-Mar - Automotive

Vtiger CRM helped Auto-Mar, a vehicle parts and accessories seller, move from a limited open-source system to a flexible cloud CRM. Auto-Mar automated document creation, centralized data, and improve...d workflows for both sales and customer service. The new system reduced manual work, errors, and duplication. Staff saved time and worked more efficiently. Customer service improved with faster response times and better coordination. Auto-Mar continues to customize and optimize Vtiger CRM to support growth and high service standards.

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City Technology Group - Information Technology And Services

Vtiger CRM helped City Technology Group in Houston solve problems with their old PSA systems. The old systems were hard to use, expensive, and needed lots of changes. Vtiger CRM gave them an all-in-o...ne tool for customer management and support. The team found Vtiger CRM easy to use and liked how it made their work simpler. City Technology Group now works to use more features of Vtiger CRM to make their business run better.

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Aurik - Management Consulting - Medium

Vtiger CRM helped Aurik, a business accelerator, improve turnaround time and team performance. Aurik needed an easy-to-use CRM to track project progress and manage handovers. Vtiger's dashboard, case... management, and workflow features made daily operations smoother. The team uses tickets to monitor issues and support clients fast. Since adopting Vtiger, Aurik eliminated case violations and tracks project tasks more easily.

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lightning

Peers used Vtiger Help Desk for helpdesk management and knowledge management

Vtiger Help Desk Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.28/5

Read Reviews (13)
Analytics

4.25/5

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.28/5

Read Reviews (13)
Analytics

4.25/5

Read Reviews (8)

Software Failure Risk Guidance

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for Vtiger Help Desk

Overall Risk Meter

Low Medium High

Top Failure Risks for Vtiger Help Desk

Vtiger Systems India Private Limited Profile

Company Name

Vtiger Systems India Private Limited

Company Website

https://www.vtiger.com/

Year Founded

2003

HQ Location

No. 95, 12th Main 3rd Block, Rajajinagar Bangalore – 560010, Karnataka, India

Employees

101-250

Social

Financials

PRIVATE