Vtiger Help Desk Overview

Vtiger-help-desk software enables customer support teams to provide multi-channel support at scale. Cases from email, phone, and chat are tracked and resolved faster with SLAs, automatic escalations, and collaboration.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Collaboration, as the business use cases that they have been most satisfied with while using Vtiger Help Desk.

Other use cases:

  • Customer Case Management
  • Workflow Management
  • Engaging And Following Up
  • Measuring Customer Satisfaction
  • Product Marketing
  • Lead Tracking
  • Contract Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Increase Customer Life Time Value are the most popular business priorities that customers and associates have achieved using Vtiger Help Desk.

Other priorities:

  • Improve Consistency
See all business priorities See less business priorities

Vtiger Help Desk Use-Cases and Business Priorities: Customer Satisfaction Data

Vtiger Help Desk works with different mediums / channels such as E-Mail. Phone Calls. and Chat.

Vtiger Help Desk's features include Ticketing. and Vtiger Help Desk support capabilities include Chat Support, 24/7 Support, Email Support, etc. also Vtiger Help Desk analytics capabilities include Custom Reports, and Analytics.

Reviews

"Increases sales productivity by 25% With Vtiger our sales manager, sales representatives, customers service and CEO have accurate and up to date information regardless of their location." - John Bradford

Vtiger Help Desk, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Vtiger Help Desk

Top Industries

  • Education
  • Events Services
  • Computer & Network Security

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Vtiger Help Desk is popular in Education, Events Services, and Computer & Network Security and is widely used by Enterprise, Mid Market, and Small Business.

Vtiger Help Desk Customer wins, Customer success stories, Case studies

How can Vtiger Help Desk enhance your Helpdesk Management process?

How can Vtiger Help Desk optimize your Knowledge Management Workflow?

Why is Vtiger Help Desk the best choice for Collaboration?

28 buyers and buying teams have used Cuspera to assess how well Vtiger Help Desk solved their Help Desk needs. Cuspera uses 218 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

CUSTOMERS TESTIMONIALS
Vtiger Help Desk testimonial

John Bradford

Marketing Manager

Breezway
Increases sales productivity by 25% With Vtiger our sales manager, sales representatives, customers service and CEO have accurate and up to date information regardless of their location. Testimonial By John Bradford
Vtiger Help Desk testimonial

Dan Delventhal

Founder

Mowgreen
Boosts sales by 20% We now have a better handle on the business and are poised for easier continued growth through further exploitation of the rich feature set. I can always trust that when we need it there's great support on hand. Testimonial By Dan Delventhal
Vtiger Help Desk testimonial

Jimit Dattani

CIO

Xseed
Achieves 100% execution of its sales process Our entire sales process from lead nurturing to closure has become completely paperless. Testimonial By Jimit Dattani
CUSTOMERS TESTIMONIALS
Vtiger Help Desk testimonial

John Bradford

Marketing Manager

Breezway
Increases sales productivity by 25% With Vtiger our sales manager, sales representatives, customers service and CEO have accurate and up to date information regardless of their location. Testimonial By John Bradford
Vtiger Help Desk testimonial

Dan Delventhal

Founder

Mowgreen
Boosts sales by 20% We now have a better handle on the business and are poised for easier continued growth through further exploitation of the rich feature set. I can always trust that when we need it there's great support on hand. Testimonial By Dan Delventhal
Vtiger Help Desk testimonial

Jimit Dattani

CIO

Xseed
Achieves 100% execution of its sales process Our entire sales process from lead nurturing to closure has become completely paperless. Testimonial By Jimit Dattani

Epumps Solutions LLC - Machinery

Vtiger CRM helped Epumps Solutions LLC fix missed sales follow-ups and poor inventory management. The company used Vtiger’s Sales, Inventory, and Contacts modules to organize workflows and centralize... data. After implementation, Epumps saw faster sales cycles, better quotation tracking, and improved customer engagement. The team now tracks sales opportunities more clearly and responds to customers faster. Standardized processes and centralized data help Epumps close more deals and work more efficiently.

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Mindbox - Information Technology And Services

Vtiger CRM helped Mindbox replace Excel with a single, unified database for customers, opportunities, and orders. Mindbox used Vtiger CRM to automate sales processes, integrate with Epicor iScala and... DocuSign, and create custom modules for reporting. The team saw fewer manual errors and better collaboration. All sales and accounting data now live in one place. Mindbox continues to use Vtiger CRM to improve workflows and support growth.

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ProImageExperts - Media Production

Vtiger CRM helped ProImageExperts organize all customer data in one place. Before, the team used many excel sheets and email tools, making it hard to track sales and support. With Vtiger, they set up... custom workflows and a ticketing system. Managers now see all sales and support activities clearly. The support team improved efficiency by 50% using Vtiger’s help desk features. Vtiger offered more features at a lower price than Salesforce or Sugar CRM.

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Arvedi Metalfer do Brasil - Manufacturing

Vtiger CRM helped Arvedi Metalfer do Brasil organize its sales data and streamline its sales process. Before Vtiger, the company struggled with disorganized sales and fragmented information. Vtiger C...RM's customizable modules, especially Quotation and Support Tickets, centralized commercial data and improved workflow. The sales team quickly adapted to the user-friendly system. Productivity and internal organization improved, and the company can now track performance indicators and spot new sales opportunities more easily.

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Cinch Connectivity Solutions - Consumer Electronics

Vtiger CRM helped Cinch Connectivity Solutions move from manual sales and quoting to a centralized, automated system. Cinch used to struggle with scattered data and slow processes. With Vtiger CRM, t...hey now automate quotes, track sales, and manage customer data in one place. Teams work faster and give better customer service. Cinch can monitor key business metrics and adjust the system as they grow. The CRM's flexibility supports ongoing improvements and business growth.

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Altius Sports & Leisure Pvt Ltd - Entertainment

Vtiger CRM helped Altius Sports & Leisure Pvt Ltd fix problems with their old CRM. The old system was hard to use and led to missed sales leads. Vtiger CRM was easy to set up and simple for the sales... team to use. The team started entering data more often and tracking leads better. Sales processes became more organized. The company now captures every lead and supports business growth with Vtiger CRM.

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lightning

Peers used Vtiger Help Desk for helpdesk management and knowledge management

Vtiger Help Desk Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.28/5 ★

Read Reviews (13)
Analytics

4.25/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.28/5 ★

Read Reviews (13)
Analytics

4.25/5 ★

Read Reviews (8)

Software Failure Risk Guidance

?

for Vtiger Help Desk

Overall Risk Meter

Low Medium High

Top Failure Risks for Vtiger Help Desk

Vtiger Systems India Private Limited Profile

Company Name

Vtiger Systems India Private Limited

Company Website

https://www.vtiger.com/

Year Founded

2003

HQ Location

No. 95, 12th Main 3rd Block, Rajajinagar Bangalore – 560010, Karnataka, India

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

PRIVATE