Vtiger Help Desk Overview

Vtiger-help-desk software enables customer support teams to provide multi-channel support at scale. Cases from email, phone, and chat are tracked and resolved faster with SLAs, automatic escalations, and collaboration.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Collaboration, as the business use cases that they have been most satisfied with while using Vtiger Help Desk.

Other use cases:

  • Customer Case Management
  • Workflow Management
  • Engaging And Following Up
  • Measuring Customer Satisfaction
  • Product Marketing
  • Lead Tracking
  • Contract Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Increase Customer Life Time Value are the most popular business priorities that customers and associates have achieved using Vtiger Help Desk.

Other priorities:

  • Improve Consistency
See all business priorities See less business priorities

Vtiger Help Desk Use-Cases and Business Priorities: Customer Satisfaction Data

Vtiger Help Desk works with different mediums / channels such as E-Mail. Phone Calls. and Chat.

Vtiger Help Desk's features include Ticketing. and Vtiger Help Desk support capabilities include Chat Support, 24/7 Support, Email Support, etc. also Vtiger Help Desk analytics capabilities include Custom Reports, and Analytics.

Reviews

"Achieves 100% execution of its sales process Our entire sales process from lead nurturing to closure has become completely paperless." - Jimit Dattani

Vtiger Help Desk, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Vtiger Help Desk

Top Industries

  • Education
  • Events Services
  • Computer & Network Security

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Vtiger Help Desk is popular in Education, Events Services, and Computer & Network Security and is widely used by Enterprise, Mid Market, and Small Business.

Vtiger Help Desk Customer wins, Customer success stories, Case studies

How can Vtiger Help Desk enhance your Helpdesk Management process?

How does Vtiger Help Desk address your Knowledge Management Challenges?

How does Vtiger Help Desk facilitate Collaboration?

28 buyers and buying teams have used Cuspera to assess how well Vtiger Help Desk solved their Help Desk needs. Cuspera uses 218 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

CUSTOMERS TESTIMONIALS
Vtiger Help Desk testimonial

Jimit Dattani

CIO

Xseed
Achieves 100% execution of its sales process Our entire sales process from lead nurturing to closure has become completely paperless. Testimonial By Jimit Dattani
Vtiger Help Desk testimonial

PHILLIP LEW

Head of Customer Support

Propel
Hits 90% SLA target within a week of implementation We realized much more value from Vtiger for less than half the price we were paying for Zendesk. Testimonial By PHILLIP LEW
Vtiger Help Desk testimonial

Russell Weston

Founder

Elobe
25% increase in marketing productivity With Vtiger in place, we are an entirely cloud-based operation. I have a lot more peace of mind with regard to my data. Testimonial By Russell Weston
CUSTOMERS TESTIMONIALS
Vtiger Help Desk testimonial

Jimit Dattani

CIO

Xseed
Achieves 100% execution of its sales process Our entire sales process from lead nurturing to closure has become completely paperless. Testimonial By Jimit Dattani
Vtiger Help Desk testimonial

PHILLIP LEW

Head of Customer Support

Propel
Hits 90% SLA target within a week of implementation We realized much more value from Vtiger for less than half the price we were paying for Zendesk. Testimonial By PHILLIP LEW
Vtiger Help Desk testimonial

Russell Weston

Founder

Elobe
25% increase in marketing productivity With Vtiger in place, we are an entirely cloud-based operation. I have a lot more peace of mind with regard to my data. Testimonial By Russell Weston

Aurik - Management Consulting - management consulting

Vtiger CRM helped Aurik, a business accelerator in Johannesburg, improve turnaround time and boost team performance. Aurik needed a simple tool to track progress and manage handovers for its 350 busi...ness clients. They chose Vtiger for its easy setup, project management, and strong case management with SLAs. Employees start their day with Vtiger, using its dashboard to track work. The system made it easy for Aurik to build a tool that fit their needs.

Read on →

Ampnet Mega Pacific - Information Technology - Information Technology

Vtiger CRM helped Ampnet Mega Pacific fix errors from manual quotes and fragmented data. The company used Vtiger to centralize quoting, automate pricing, and connect sales modules. Price books made v...endor and region pricing easy and accurate. Automations cut manual entry and reduced mistakes. Sales and technical teams now work faster and more efficiently with mobile access.

Read on →

FM BIRD - Media Production - media production

Vtiger CRM helped FM BIRD, a media production company in Japan, move from an old Access database to a modern CRM. FM BIRD used Vtiger CRM to manage invoices, quotes, and sales orders. The payment fun...ction made it easier to track and reconcile payments, even when clients paid multiple invoices at once. The reporting system improved how FM BIRD analyzed financial and client data. This led to better sales operations, improved customer management, and greater efficiency.

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D-Link - Information Technology And Services - information technology and services

Vtiger CRM helped D-Link solve problems with their old CRM, which was too complex and expensive. Many employees did not use the old system, leading to inconsistent customer management. Vtiger CRM off...ered a flexible, easy-to-use platform with strong integration and lower costs. Employee adoption increased, and user feedback was very positive. D-Link now manages customer interactions better and saves money on CRM costs.

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Pactia - Real Estate - real estate

Vtiger CRM helped Pactia, a real estate private equity fund, solve data silos and disconnected sales teams. Before Vtiger, Pactia used Excel, WhatsApp, and paper, causing sales team collisions and lo...st customer insights. With Vtiger CRM, Pactia unified sales, marketing, and support, gaining a full view of customer interactions. Automation and print templates cut their contracting process from 2-3 months to 30 days. Pactia now enjoys faster turnaround and a better sales process.

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Software@Work (India) Pvt. Ltd. - Information Technology And Services - information technology and services

Vtiger CRM helped Software@Work (India) Pvt. Ltd. solve problems caused by disconnected apps and old tools. The company used Vtiger CRM to bring sales, service, marketing, and reporting into one syst...em. This made work faster and easier. Teams quickly learned the new system. Management could see all operations clearly. Automation and AI features improved customer service and sales. The company now runs more smoothly and keeps learning new ways to use Vtiger CRM.

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lightning

Peers used Vtiger Help Desk for helpdesk management and knowledge management

Vtiger Help Desk Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.28/5 ★

Read Reviews (13)
Analytics

4.25/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.28/5 ★

Read Reviews (13)
Analytics

4.25/5 ★

Read Reviews (8)

Software Failure Risk Guidance

?

for Vtiger Help Desk

Overall Risk Meter

Low Medium High

Top Failure Risks for Vtiger Help Desk

Vtiger Systems India Private Limited News

Product

IIH Global Launches Vtiger CRM Integration to Automate Sales,

IIH Global has launched Vtiger CRM Integration Services to automate sales, support, and marketing workflows. This integration connects various business tools, enhancing data flow and operational efficiency. The service aims to eliminate manual processes and improve decision-making through tailored CRM solutions, benefiting businesses by streamlining operations and boosting productivity.

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Vtiger Systems India Private Limited Profile

Company Name

Vtiger Systems India Private Limited

Company Website

https://www.vtiger.com/

Year Founded

2003

HQ Location

No. 95, 12th Main 3rd Block, Rajajinagar Bangalore – 560010, Karnataka, India

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

PRIVATE