Verizon Virtual Contact Center Overview

Verizon Business Solutions delivers robust Contact Center Software designed to enhance customer interactions through advanced technology. This platform supports seamless communication across multiple channels, ensuring a consistent customer experience. Verizon's integration capabilities allow businesses to leverage existing systems while incorporating new tools for improved service delivery. A notable feature is its security framework, which aligns with the latest industry standards to protect sensitive customer data. This ensures compliance and builds trust with users. Additionally, Verizon's solution offers analytics tools that provide insights into customer behavior, helping businesses refine strategies and improve satisfaction. This combination of features positions Verizon as a reliable partner for enterprises aiming to optimize their contact center operations.

Use Cases

Customers recommend Engagement Management, Contact List Management, Onboarding, as the business use cases that they have been most satisfied with while using Verizon Virtual Contact Center.

Other use cases:

  • Lifetime Value Management
  • Campaign Management
  • Forecasting
  • Helpdesk Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Verizon Virtual Contact Center.

Other priorities:

  • Manage Risk
See all business priorities See less business priorities

Verizon Virtual Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data

Verizon Virtual Contact Center works with different mediums / channels such as Phone Calls. Website. Text SMS etc.

Verizon Virtual Contact Center's features include Personalization. and Verizon Virtual Contact Center support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Verizon Virtual Contact Center analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Customers can contact your contact center via phone, e-mail, SMS, social media, or the company's website...." Peer review

Verizon Virtual Contact Center, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Verizon's Virtual Contact Center enhances business operations by engaging customers and empowering agents. Personalized experiences are built through cloud-based call center solutions.

Verizon Virtual Contact Center Customer wins, Customer success stories, Case studies

How does Verizon Virtual Contact Center facilitate Engagement Management?

Verizon Virtual Contact Center Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.36/5 ★

Read Reviews (1)
Analytics

3.55/5 ★

Read Reviews (6)
Custom Reports

3.42/5 ★

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.36/5 ★

Read Reviews (1)
Analytics

3.55/5 ★

Read Reviews (6)
Custom Reports

3.42/5 ★

Read Reviews (5)

Verizon Virtual Contact Center Integrations

Verizon Virtual Contact Center integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.24/5 ★

Read Reviews (2)

Few API Integrations for Verizon Virtual Contact Center

Salesforce Marketing Cloud

4.22 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Dialpad Sell

4.47 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Atex Advertising

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Slack

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

CallRail

4.62 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Verizon Virtual Contact Center

Top Failure Risks for Verizon Virtual Contact Center

Verizon Communications Inc. News

Product

Verizon Spills the Beans on the Pixel October Update

Verizon has disclosed details of the Pixel's October 2025 update, ahead of Google's official announcement. The update addresses several bugs, including a semi-transparent background issue when launching the camera, a system crash related to the Media Output Switcher, and missing flashlight status on the At a Glance widget for Pixel 9 and 10. A Pixel 7 series-specific fix resolves a screen flicker issue.

Read more →
M&A

Geotab strengthens global footprint and small to mid - sized fleet solutions with acquisition of Verizon Connect international commercial operations in Europe and Australia

Geotab has acquired Verizon Connect's international commercial operations in Europe and Australia, expanding its global reach in the telematics market. This acquisition includes over 400 Verizon Connect employees, enhancing Geotab's capabilities in providing telematics solutions to small and mid-sized fleets. The integration aims to deliver improved efficiency, safety, and sustainability for fleet customers.

Read more →
Partnership

Packers , Verizon teaming up to erase veteran debt with every Packers win

Verizon and the Green Bay Packers have partnered to provide $100,000 in debt relief for Wisconsin veterans after each Packers win during the 2025 season. This initiative, part of Verizon's $22 million veteran debt relief program, aims to alleviate medical and financial burdens for veterans. The collaboration builds on Verizon's existing partnership with the Packers to enhance fan experiences at Lambeau Field.

Read more →
Product

Verizon to be the first carrier to offer the new AI - powered Meta Ray - Ban Display glasses

Verizon will be the first carrier to offer Meta's new AI-powered Ray-Ban Display glasses, featuring a high-resolution in-lens display and AI capabilities like hands-free video calls and real-time translation. Available at select Verizon stores this Fall, the glasses represent a breakthrough in wearable technology.

Read more →

Verizon Communications Inc. Profile

Company Name

Verizon Communications Inc.

Company Website

https://www.verizon.com/business/en-au/

HQ Location

Atlanta, GA

Employees

10001+

Social

Facebook Linkedin Twitter

Financials

IPO