Insurance Case Studies and Customer Success Stories with Ushur
Tower Insurance
- Insurance
- Large
Auckland, New Zealand
Tower Insurance used Ushur to automate customer engagement and claims workflows. The company deployed Ushur’s omnichannel platform in under a... month, even during the COVID-19 lockdown. Tower reached over 80,000 policyholders during a major storm, enabling fast, direct claims from mobile devices. Automation reduced processing times and improved customer satisfaction scores. Ushur’s no-code tools empowered business users to build and launch campaigns quickly, saving hundreds of service hours.
Irish Life used Ushur’s SmartMail to automate email routing and data extraction. Before Ushur, email triage took up to 2.5... days per query. Ushur’s AI now auto-triages 70% of emails with 95% accuracy. Indexing is nearly instant and uses 40% fewer resources. Staff can focus on complex tasks instead of manual triage. Ushur’s automation improved response times and customer experience.
Irish Life used Ushur’s SmartMail to automate email routing and data extraction. Before Ushur, email triage took up to 2.5... days per query. Ushur’s AI now auto-triages 70% of emails with 95% accuracy. Indexing is nearly instant and uses 40% fewer resources. Staff can focus on complex tasks instead of manual triage. Ushur’s solution improved response times and customer experience.
Tower Insurance used Ushur to automate customer engagement and claims workflows. In less than a month, Tower launched a mobile-first... solution during the COVID-19 lockdown. The platform enabled proactive outreach to over 80,000 policyholders during a major storm, letting customers file claims from their phones. Ushur's automation also powered a $7.2M refund campaign, completing 160,000+ engagements. Tower saw faster response times, higher customer satisfaction, and major operational savings.
One of the largest mortgage servicers in the United States
- Financial Services
- Very Large
USA
Ushur helped one of the largest US mortgage servicers boost paperless statement adoption. The company faced high costs and low... response rates with traditional mail and email campaigns. Ushur's SMS-based workflow made it easy for customers to opt in, verify emails, and go paperless. The campaign increased conversion rates by 150% in the first month and achieved 22,000 opt-ins. Business users deployed the solution in weeks, improving data accuracy and customer engagement.
IEHP (Inland Empire Health Plan)
- Hospital & Health Care
- Large
Rancho Cucamonga, USA
IEHP used Ushur to automate member and provider communications. Before Ushur, IEHP relied on an external vendor, which was slow... and costly. Ushur enabled secure, two-way digital conversations and let business users build campaigns without IT help. IEHP launched over 800 campaigns in four languages, reaching 1.5 million members and achieving 300% of its engagement goal for Medi-Cal redetermination. The platform improved data accuracy, member outreach, and satisfaction.
