Userlike | Live chat software to help your business win and nurture customers across messaging channels.
Retail Case Studies and Success Stories with Userlike
CASE STUDY WITT WEIDEN
WITT WEIDEN improved customer engagement and satisfaction by implementing Userlike's live chat, enhancing communication efficiency and achieving higher customer retention rates.
Userlike helped e-regio improve customer communication with live chat. e-regio wanted a simple, flexible chat tool for their growing online business. The team worried about fast response times but fo...und Userlike easy to use. They reduced chat slots and enabled audio alerts to help operators. Customers gave positive feedback, calling the chat modern and easy. e-regio uses proactive chat and post-chat surveys to keep service personal and efficient.
e-regio wanted to improve their customer communication as their online business grew. They chose Userlike live chat to make it easier for customers to reach them. The team was worried at first about ...handling chat demands, but Userlike's support helped them adjust settings and feel confident. Customers like the chat and say it feels modern. e-regio uses proactive chat and gets positive feedback from web visitors.
e-regio improved customer service efficiency by implementing Userlike's chat solutions, achieving faster response times and increased customer satisfaction.
CASE STUDY Frankfurt School of Finance & Management
Userlike live chat helped Frankfurt School of Finance & Management improve student support and increase enrollment rates. The school needed a fast, easy way to answer student questions online. Userli...ke was quick to set up, taking less than a month from start to finish. Students used the chat for quick questions, especially international students who found it easier than phone calls. The school staffed the chat with 25 operators and used chat data to plan for future chatbot projects.
CASE STUDY Frankfurt School of Finance & Management
Frankfurt School wanted to help students choose the right study program and increase enrollment. They needed a fast and easy way to talk to students online. They chose Userlike live chat for its quic...k setup and easy customization. Students used the chat right away, mostly for short questions. The school quickly grew their chat team to 25 operators. Students liked getting fast answers, and the chat helped international students feel comfortable. The school now uses chat to learn what students ask and plans to use this for a future chatbot.
The case study highlights improved customer service efficiency through AI chatbots, resulting in a 40% reduction in response time and a 25% increase in customer satisfaction.
Apparel & Fashion Case Studies and Success Stories with Userlike
CASE STUDY WITT WEIDEN
WITT WEIDEN wanted to reach younger customers and improve support for their older customers. They used Userlike live chat to add a new way for customers to contact them. The setup was easy and did no...t need help from IT. Support staff liked the new chat after using it for a few months. Most customer feedback is very positive, with many 5-star ratings. WITT WEIDEN plans to expand live chat to more shops.
CASE STUDY Jewish Forum for Democracy and against anti-Semitism (JFDA)
Userlike live chat helped the Jewish Forum for Democracy and against anti-Semitism (JFDA) support young people reporting anti-Semitic incidents. The team needed a secure, anonymous, and easy-to-use c...ontact channel. Userlike met strict data privacy needs and allowed chat customization. The chat enabled instant, direct responses and built trust with users. JFDA values Userlike for its data security, archivability, and customization features.
CASE STUDY Jewish Forum for Democracy and against anti-Semitism (JFDA)
The Jewish Forum for Democracy and against anti-Semitism wanted to help young people report anti-Semitic incidents online. They needed a secure and easy way for users to contact them. They chose User...like live chat for its data privacy, chat archiving, and customization. The chat made it easier for users to reach out and get fast, direct answers. It helped build trust and allowed people to share their stories more comfortably.
Volksbank Lahr wanted to improve their online customer service. Customers had to wait in line for help, even for simple questions. They chose Userlike for its easy setup, fair price, and good support.... After adding Userlike live chat, customers quickly started using it and were more satisfied. Staff found the tool easy to use. The bank now plans to expand chat to more departments.
Userlike helped Volksbank Lahr connect with customers online. The bank needed a fast, easy way to answer questions and handle urgent issues like stolen credit cards. Userlike's live chat was simple t...o set up and use, meeting strict data privacy needs. Staff quickly learned the tool, and customers used chat often for quick help. Customer satisfaction improved after adding Userlike. Live chat became a key advantage for the bank.
Computer Software Case Studies and Success Stories with Userlike
CASE STUDY Cyberport
Cyberport improved customer support efficiency by 30% and increased customer satisfaction by implementing Userlike's AI chatbots and messaging solutions.
Titus improved customer service efficiency by 40% using Userlike's live chat, enhancing customer satisfaction and reducing response times significantly.
Other Industry Case Studies and Success Stories with Userlike
CASE STUDY Villeroy & Boch
Villeroy & Boch wanted to give their customers faster and easier support. They already had phone and email help, but many people had technical questions when planning bathrooms online. They chose Use...rlike live chat for its easy setup and modern features. Customers liked the chat because it was simple and direct. The support team also found it helpful after getting used to it. Now, live chat is their main way to help customers.
Userlike helped WITT WEIDEN move from phone, email, and fax to live chat support. The company wanted to reach younger customers and improve service for their older base. Userlike offered easy integra...tion, customizability, and strong data privacy. Support reps quickly adapted and now enjoy more informal, fast customer interactions. Almost all customer ratings are 5 stars, with feedback praising the quick and friendly service.
Userlike live chat helped Villeroy & Boch improve customer support for their Online Bathroom Planner. The company wanted a fast and easy way to answer technical questions from customers. They chose U...serlike for its easy integration and modern technology. Customers liked the direct communication and quick help. The service team adapted to the new channel and now prioritizes chat for support.
Statista wanted to improve how they helped their customers. Before 2015, they used phone, fax, email, and a web form. They chose Userlike live chat to answer questions faster. After using Userlike, c...ustomer wait times dropped from hours to minutes. They could answer at least 25% more support requests each day. Live chat also helped them sell more high-end products.
Userlike helped Statista improve customer support. Before 2015, Statista used phone, fax, email, and forms. With Userlike live chat, customer wait times dropped from hours to minutes. The team handle...d at least 25% more support requests each day. Statista also used live chat to upsell, with 10% of chat inquiries leading to high-end product purchases. Users became happier and the service team worked more efficiently.
