Enhances customer self-service experiences by using intelligent virtual agents.
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Computer Software Case Studies and Customer Success Stories with Uniphore Self-Service Agent
Atlassian
- Computer Software
- Very Large
Sydney, Australia
Uniphore helped Atlassian speed up audience creation by 65%. The marketing team moved from 300+ lines of SQL code to... just 8 filters. With Uniphore’s composable CDP, Atlassian increased reach by 5X and improved match rates by 3.7%. Return on ad spend rose by 50%. Atlassian converted 71% more customers compared to control groups. The solution enabled fast, marketer-friendly campaign activation and seamless integration with Databricks.
Sales Interaction Agent helped DuploCloud cut onboarding time for new sales reps in half. The tool made it easy to... find and review sales calls, saving hours each week. DuploCloud used AI-powered insights to improve sales coaching and streamline the handoff from sales to engineering. Sharing call recordings became instant, speeding up collaboration. The platform is now essential for DuploCloud’s sales enablement and onboarding.
Uniphore's Customer Data Platform helped Atlassian create audiences 65% faster. The team reduced SQL code from over 300 lines to... just 8 filters. Atlassian increased its reach by 5X using first-party data for acquisition. The company converted 71% more customers with the CDP compared to the control group.
Uniphore helped Atlassian speed up audience creation by 65%. The marketing team moved from 300+ lines of SQL code to... just 8 filters. With Uniphore’s composable CDP, Atlassian increased reach by 5X and improved match rates by 3.7%. Return on ad spend rose by 50%. Atlassian converted 71% more customers compared to the control group. The solution integrated with Databricks and LinkedIn for seamless marketing activation.
DuploCloud used Sales Interaction Agent to improve sales coaching and speed up onboarding. The tool let leaders find and review... sales calls in seconds, saving hours each week. It made it easy to spot key moments and measure seller EQ for better coaching. Sharing call recordings sped up the handoff from sales to engineering. New sales hires became productive twice as fast. Sales Interaction Agent is now a core part of DuploCloud’s workflow.
Publishing Case Studies and Customer Success Stories with Uniphore Self-Service Agent
The Washington Post
- Publishing
- Large
Washington, USA
Uniphore helped The Washington Post increase new customer acquisition by 131% using enhanced first-party data and a customer data platform. The Post improved... reader engagement, raising repeat visits by 12% in the first 30 days. Personalized lead nurture journeys and targeted communications deepened customer relationships and trust. The Post also boosted resubscribe rates by 38% with tailored outreach to lapsed readers. Uniphore's platform enabled faster analytics, saving hours for data teams and supporting real-time, personalized experiences.
The Washington Post used a customer lifecycle initiative to boost subscriptions. They improved first-party data for anonymous users and gained... 131% more customers. Tailored lead nurture journeys increased repeat visitors by up to 12% in the first 30 days. Personalized communication raised the resubscribe rate by 38%. This approach helped turn new readers into loyal subscribers.
Uniphore helped The Washington Post increase new customer acquisition by 131% using a customer data platform. The Post unified first-party... data to deliver personalized experiences and faster analytics. They improved reader engagement, raising repeat visits by 12% in the first 30 days. Resubscribe rates grew by 38% with tailored communication. The platform enabled 200+ users to access real-time insights, saving time and boosting conversions.
Entertainment Case Studies and Customer Success Stories with Uniphore Self-Service Agent
Pandora
- Entertainment
- Large
Oakland, USA
Uniphore helped Pandora grow subscribers and retain users by deploying a scalable customer data platform. Pandora ingested over 30 billion... rows of customer data daily and activated 1.5 billion customer actions per day. Within 90 days, Pandora reduced customer acquisition costs by 50% in key segments and integrated 15+ channels. Marketers gained direct access to data, enabling faster campaign launches and real-time personalization. The solution replaced legacy tools and empowered teams to drive engagement and premium subscriptions.
Uniphore's CDP helped Pandora Media grow subscribers and keep more users. The platform cut acquisition costs by reducing paid media... spend. Pandora Media made their tech stack simpler and improved operational efficiency. Marketing operations became more streamlined, boosting performance and lowering costs. The CDP enabled seamless, personalized customer experiences.
Uniphore helped Pandora grow subscribers and retain users by implementing a scalable customer data platform. Pandora ingests over 30 billion... rows of customer data daily and activates 1.5 billion customer actions per day. Within 90 days, Pandora onboarded 25+ team members and integrated 15+ channels. The solution cut customer acquisition costs by 50% in key segments. Pandora now uses real-time personalization to boost engagement and reduce churn.
Financial Services Case Studies and Customer Success Stories with Uniphore Self-Service Agent
State Collection Service (SCS)
- Financial Services
- Large
Uniphore’s Self Service Agent helped State Collection Service automate collections and improve customer experience. SCS achieved a 25% call containment... to self-service and collected $2M automatically in the first two quarters. The solution reduced abandonment rates by 3-5% and saved time on updating demographics. SCS integrated the tool with their cloud dialer and collection software using APIs. The new system made script changes easy and added texting for better customer management.
State Collection Service
- Financial Services
- Medium
Madison, USA
Uniphore’s Self Service Agent helped State Collection Service automate $2M in collections in just two quarters. The healthcare collections agency... improved customer and employee experience by achieving 25% call containment to self-service. The solution reduced abandonment rates by up to 5% and saved time on updating patient demographics. Integration with existing systems was seamless, and the tool enabled omni-channel support, including texting. SCS now delivers faster, more accurate service for healthcare clients and patients.
Uniphore's conversational AI helped a Medicare provider improve member engagement. The solution made it easier for members to get information... and support. The provider used AI to answer questions and guide members. This led to better communication and higher satisfaction. The case highlights the impact of conversational AI in healthcare.
Agent guidance helped Healthcare BPO improve enrollment. The company used the solution to support their agents. This made the enrollment... process faster and easier. Agents could help more people sign up. The company saw better results from their team. The solution made a big difference for Healthcare BPO.
Consumer Goods Case Studies and Customer Success Stories with Uniphore Self-Service Agent
e.l.f. Beauty
- Consumer Goods
- Medium
Oakland, USA
e. l.f. Beauty used Uniphore to unify fragmented customer data and deliver personalized experiences. The company processed 3.5PB of data...and generated 546,000 insights per year. With Uniphore, e.l.f. created tailored customer journeys and predictive models to target new audiences. The loyalty program grew to over 2 million members, driving 70% of online sales. e.l.f. saw a 12% year-over-year increase in net sales, reaching $318.1 million.
e. l.f. Beauty used Uniphore to unify fragmented customer data and deliver personalized experiences. The company processed 3.5PB of data...and generated 546,000 insights per year. With Uniphore, e.l.f. created tailored customer journeys and predictive models to target new audiences. The loyalty program grew 40% year-over-year, reaching over 2 million members and driving 70% of online sales. Net sales increased 12% year-over-year, hitting $318.1 million.
Lunavi
- Information Technology And Services
- Medium
Sales Interaction Agent cut Lunavi's sales onboarding time by 50%. The AI-powered software doubled sales team productivity and increased win... rates. Lunavi used real-time conversation intelligence to identify key moments in video calls and improve deal management. The solution helped Lunavi build better relationships and customize solutions for clients. Sales Interaction Agent also improved collaboration and coaching for new sales team members.
Uniphore helped Velera improve its contact center for members. Velera used Uniphore's solution to make member interactions better. The new... system made it easier for members to get help. Velera saw smoother service and happier members. The contact center became more efficient with Uniphore.
ActionIQ helped Autodesk move to a subscription model by unifying customer data and enabling personalized marketing. Autodesk used ActionIQ to... improve segmentation and build cross-channel customer journeys. The platform let marketers manage campaigns without IT help. After using ActionIQ, Autodesk increased user adoption and improved customer engagement. The team can now quickly adjust campaigns and measure success more intentionally.
Q for Sales helped Lunavi cut sales onboarding time by 50%. The software analyzes video calls and gives real-time insights... to the sales team. Lunavi doubled sales team productivity and increased win rates. The team now gets three meeting summaries per day. Q for Sales improved consultative selling and made it easier to coach new sales team members. Lunavi increased both the number and value of sales after using Q for Sales.
Lunavi faced challenges in navigating buyer emotions and pain points during video calls. They needed an AI solution to improve... sales processes and customer interactions. By implementing Uniphore's Q for Sales, Lunavi reduced sales onboarding time by 50% and doubled sales team productivity. The solution provided real-time insights, helping the sales team engage better with customers and identify key moments in calls. This led to increased sales and improved win rates.
