Real-World Case Studies and Customer Success Stories with Totango

Totango Dynamic Assignment helped Bentley Systems automate matching experts to customer needs. Before, Bentley matched expertise manually and struggled to... engage enough users quickly. With Totango, they now connect users to the right expert based on skills, language, and location. This lets Bentley handle thousands of personalized interactions each week, not just 200. The solution supports their new usage-based pricing and boosts user engagement and revenue opportunities.
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Totango helped Teamwork increase 360-degree visibility and improve customer success. Teamwork faced high churn rates and struggled to scale with... manual processes and ChurnZero. Switching to Totango enabled a digital-first approach, automating customer engagement and standardizing dashboards. New CSMs started faster with playbooks and templates. Teamwork now manages 20,000+ accounts efficiently and is set to scale further, using Totango’s integrations and SuccessBLOCs for better customer experience.
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Catalyst helped Braze boost customer success platform engagement by over 220%. Braze needed a tool to improve workflow and adoption... for its growing CS team. The company chose Catalyst for its easy onboarding, Salesforce integration, and customizable views. After switching, active users jumped from less than 20 to over 55. CSMs now use Catalyst daily to manage accounts and notes, and leadership relies on it for insights and escalations.
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Totango helped Egnyte automate and personalize their onboarding process. Egnyte used Totango to scale their Voice of the Customer Program... and track progress. This reduced manual work by 50%. The result was higher productivity and efficiency for Egnyte's customer success team.
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Totango helped Waystar manage client success by focusing on risk in a growing business. Waystar used Totango to identify and... prioritize at-risk clients. This approach led to a 20% reduction in churn. The customer success platform enabled better retention and growth. Waystar improved client outcomes with data-driven engagement.
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Totango helped Waystar reduce client churn by 20%. Waystar used Totango to manage customer success and focus on risk in... a growing business. The platform enabled Waystar to prioritize at-risk clients and improve retention. Totango's customer success software supports measurable outcomes and value realization. Waystar saw clear results in client retention with Totango's solution.
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Totango helped Waystar manage client success by focusing on risk in a growing business. Waystar used Totango’s SaaS platform to... simplify healthcare payments. With Totango, Waystar reduced customer churn by 20%. The platform helped Waystar become a trusted advisor for their customers and leadership. Joe Tichenor, senior client insights manager at Waystar, praised Totango’s value. Totango supported Waystar’s goal to improve customer and partner focus.
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Totango helped Aruba boost customer retention by 20% and cut onboarding time by 67%. Aruba used Totango’s SuccessBLOCs to automate... onboarding, adoption, expansion, and renewal for its SaaS customers. The team created a digital CSM and used targeted campaigns, raising engagement rates and tripling clickthroughs. Totango’s analytics doubled engagement and improved NPS by 30 points. Collaboration across onboarding, support, sales, and CS teams improved with Totango’s platform.
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Totango helped GitHub manage rapid growth. GitHub needed a solution that worked for all leaders and could scale. They used... Totango to focus on net revenue retention. With Totango, GitHub achieved over 130% net revenue retention. Totango made it easier for GitHub to scale customer success operations.
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Totango helped Aruba improve customer retention and growth. Aruba had 95% of its customers in the tech-touch segment and struggled... to engage and measure analytics for them. The company used Totango’s SuccessBLOCs to automate onboarding, adoption, expansion, and renewal processes. This digital-first approach let Aruba scale customer success with a small team. As a result, Aruba increased customer engagement, improved retention rates, sped up onboarding, and boosted customer satisfaction.
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Totango helped TaskRabbit keep more Taskers by helping them reach their earnings goals. TaskRabbit used Totango to focus on customer... success. They saw a 3x improvement in Tasker earnings. This helped TaskRabbit keep their best Taskers and grow their business. TaskRabbit invests in long-term success with Totango.
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Totango helped Wisr scale customer success operations after 300% business growth in 2020. The COVID-19 pandemic forced Wisr to quickly... change its business model. With only one person handling customer relations, Wisr needed to build a customer success team fast. They followed eight steps, including hiring, process training, automation, and journey mapping. These actions let Wisr meet new demand and support more customers effectively.
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Totango helped Waystar reduce customer churn by 20%. Waystar used Totango to manage client success and focus on risk in... a growing business. The platform enabled Waystar to become a trusted advisor for both their customers and leadership. Totango's customer success software improved retention and client outcomes. Waystar saw measurable gains in customer retention and risk management.
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Monster used customer success strategies to improve retention and revenue. They saw an 11% year-over-year increase in customer retention. The... company gained $3.9 million in revenue influenced by these strategies. Monster's sales team also became more successful. The focus was on customer value and proactive engagement. Customer success tools helped Monster scale their business.
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