Totango helped TaskRabbit keep more Taskers by helping them reach their earnings goals. TaskRabbit used Totango to focus on customer success. They saw a 3x improvement in Tasker earnings. This helped... TaskRabbit keep their best Taskers and grow their business. TaskRabbit invests in long-term success with Totango.
Trustpilot has unlocked a deeper level of visibility and understanding of their customers using Totango and the team has been empowered and delighted by consistent processes and strong guidance from ...Totango support
Workfront, a project management software company, increased customer engagement by 150% and reduced churn by 50% by implementing Totango's customer success platform.
Trustpilot has unlocked a deeper level of visibility and understanding of their customers using Totango and the team has been empowered and delighted by consistent processes and strong guidance from ...Totango support
Totango helped Waystar manage client success by focusing on risk in a growing business. Waystar used Totango’s SaaS platform to simplify healthcare payments. With Totango, Waystar reduced customer ch...urn by 20%. The platform helped Waystar become a trusted advisor for their customers and leadership. Joe Tichenor, senior client insights manager at Waystar, praised Totango’s value. Totango supported Waystar’s goal to improve customer and partner focus.
Trustpilot has unlocked a deeper level of visibility and understanding of their customers using Totango and the team has been empowered and delighted by consistent processes and strong guidance from ...Totango support
Totango helped GitHub manage rapid growth. GitHub needed a solution that worked for all leaders and could scale. They used Totango to focus on net revenue retention. With Totango, GitHub achieved ove...r 130% net revenue retention. Totango made it easier for GitHub to scale customer success operations.
Monster, a leading job search engine, increased customer engagement by 45% using Totango's customer success platform, leading to improved user experience and retention.
Totango helped Egnyte automate and personalize their onboarding process. Egnyte used Totango to scale their Voice of the Customer Program and track progress. This reduced manual work by 50%. The resu...lt was higher productivity and efficiency for Egnyte's customer success team.
Totango helped Teamwork move from manual processes and ChurnZero to a digital-first customer success strategy. Teamwork needed to scale customer management for 20,000+ accounts and improve CSM effici...ency. Totango's automation, SuccessBLOCs, and campaign tools let Teamwork deliver one-to-many programs and personalize engagement. New CSMs started faster with playbooks and templates. Teamwork standardized dashboards and tracked KPIs easily. Totango enabled Teamwork to support rapid growth and improve customer experience.
Totango helped Aruba improve customer retention and growth. Aruba had 95% of its customers in the tech-touch segment and struggled to engage and measure analytics for them. The company used Totango’s... SuccessBLOCs to automate onboarding, adoption, expansion, and renewal processes. This digital-first approach let Aruba scale customer success with a small team. As a result, Aruba increased customer engagement, improved retention rates, sped up onboarding, and boosted customer satisfaction.
Trustpilot has unlocked a deeper level of visibility and understanding of their customers using Totango and the team has been empowered and delighted by consistent processes and strong guidance from ...Totango support
Catalyst helped Braze boost customer success platform engagement by over 220%. Braze needed a tool to improve workflow and adoption for its growing CS team. The company chose Catalyst for its easy on...boarding, Salesforce integration, and customizable views. After switching, active users jumped from less than 20 to over 55. CSMs now use Catalyst daily to manage accounts and notes, and leadership relies on it for insights and escalations.
Aruba Networks, a network equipment company, improved customer satisfaction and loyalty by implementing a customer engagement strategy, resulting in a 20% increase in customer retention.
