Steven Metzinger
- Marketing And Advertising
- Small
USA
Marchex products play a key role in Steven Metzinger's programs. They are essential for client renewals. Marchex helps improve customer... conversations. The tools support marketing and sales efforts. Metzinger relies on Marchex to deliver value to clients.
Shull Media Partners
- Marketing And Advertising
- Small
USA
Shull Media Partners switched to Marchex. The move made their work faster and easier. Marchex helped them collect better data... for their clients. Internal processes improved right away. The team saw benefits soon after the change. Marchex made a big difference for their business.
RevLocal used Marchex Marketing Edge to automate call tracking setup and integrate with Salesforce. The automation saved 400 hours per... month in account setup. Account managers now save 20–30 minutes per client call prep. The integration lets teams quickly access call data, transcripts, and campaign metrics. RevLocal improved operational efficiency and client onboarding speed. Clients see results faster, and teams can focus on more strategic work.
Consumer Services Case Studies and Customer Success Stories with The Marchex Engage Platform
Abell Pest Control
- Consumer Services
- Medium
Toronto, Canada
Marchex helps Abell Pest Control track calls from both traditional and digital campaigns. The team can listen to calls to... understand their nature. Marchex customer service stands out by offering direct support instead of self-help portals. Marketers at Abell Pest Control use Marchex to see what works and what does not. This gives them clear insights into campaign performance.
Marchex helped Authority Brands, a large home services franchisor, improve call center operations across 1,900 locations. Authority Brands used Marchex... to track and record calls, route them to the right franchise, and analyze call outcomes. The platform enabled the marketing team to optimize campaigns and target high-value customers. Authority Brands increased call conversion rates by over 3% and rescued more appointments. Call recordings also supported staff coaching and quality control.
Automotive Case Studies and Customer Success Stories with The Marchex Engage Platform
PDS
- Automotive
- Medium
USA
Marchex helped PDS improve customer conversations in the automotive industry. PDS used Marchex to track and analyze calls. This helped... them understand customer needs better. The solution supported sales, marketing, and customer experience teams. PDS aimed to capture every customer conversation to stay competitive. Marchex enabled PDS to grow revenue by engaging customers more effectively.
Marchex helped Keith McCluskey increase appointment-set rates. The sales team used real-time examples of mishandled conversations for immediate coaching. This... made it easier to improve sales performance. The team could address issues while conversations were still fresh. Marchex provided tools for better customer engagement and sales results.
Marchex helps Thanh Lieu identify issues in patient calls. The call summaries show where problems start, like patient frustration or... insurance questions. Thanh Lieu uses these insights to improve office quality. The tool makes it easier to spot and fix problems fast. This helps the team respond better to patient needs.
Marchex helps Rahul Wadhwa see recommendations at the office level. This lets him find out why some offices are not... doing well. He can take action to fix under-performing offices. Marchex gives clear steps to improve results. This helps teams understand and solve problems faster.
Marchex helped Authority Brands improve sales call performance across 1,900 franchise locations. Authority Brands needed a way to track and... analyze calls from multiple brands and locations. Marchex provided a unified call tracking and analytics platform. The solution included IVRs, Zip Routing, and Broadcast Messaging to route calls and automate reminders. Authority Brands saw a 3% increase in appointments rescued. The platform also improved marketing campaign tracking and sales process efficiency.
Marchex Marketing Edge helped Central Restaurant Products track calls and link them to digital ad campaigns. The company needed to... match sales to advertising programs and see which campaigns drove revenue. Marchex Marketing Edge provided call tracking and conversation analytics, including dynamic number insertion for paid and organic search. Central Restaurant could now connect offline call data to ad platforms and optimize marketing spend. The solution gave a full view of campaign effectiveness and improved data-driven decisions for digital marketing and SEO.
Marchex helped Del Grande Dealer Group (DGDG) improve their automotive marketing. DGDG faced challenges with Google Analytics 4 (GA4) launch... and CRM integration. Marchex provided a dynamic number insertion (DNI) solution and integrated with DGDG’s CRM and Clarivoy for better attribution. DGDG gained better marketing analytics, improved customer intent understanding, and cost efficiency. The partnership led to more accurate marketing attribution and smarter ad spend decisions.
Geeks on Site
- Information Technology And Services
Marchex Sales Rescue helped Geeks on Site improve sales call outcomes. The company used Marchex to identify and recover missed... sales opportunities from thousands of calls each month. In one month, Geeks on Site rescued 250 callers, saving about $50,000 in sales. The ROI for that month was over 3000%. The platform also helped coach agents and improve call handling.
Marchex Conversation Intelligence helped LifeSpire of Virginia track calls and improve marketing performance. LifeSpire assigned unique numbers to ads, tracked... call sources, and linked insights to CRM records. The platform revealed gaps in follow-up and helped staff improve with call recordings. LifeSpire maintained a 97.5% occupancy rate, well above national averages. The solution increased marketing visibility and improved cost-per-lead from digital channels.
Marchex Marketing Edge helped RevLocal automate call tracking and integrate with Salesforce. RevLocal saved 400 hours per month in account... setup using automation. The team also saved 30 minutes per prep session for client calls. Marchex integration improved data quality and gave account managers better campaign visibility. RevLocal can now show results to clients faster and with less manual work.
Sierra Air Conditioning & Plumbing
- Home Services
Marchex Platform Services helped Sierra Air Conditioning & Plumbing get better call analytics. Their old system made it hard to... track booked appointments and ad spend. With Marchex and ServiceTitan integration, Sierra linked calls to revenue sources and found missed sales. They recovered thousands of dollars by spotting lost opportunities. The team now adjusts call center staffing and training using new booking data. They can also track campaign ROI and move ad budgets to the best channels.
Marchex Expands Existing Customer Relationship with Commercial Deployment of AI Voice Agent
Marchex has expanded its relationship with an advertising and media customer through the commercial deployment of its AI Voice Agent solution. This follows a... successful pilot program and is expected to generate significant incremental revenue. The AI Voice Agent enhances call handling and sales opportunity capture, demonstrating Marchex's strategy of expanding customer relationships with AI-driven products.
Marchex Shares Steady With Investors Watching AI Deal Vote
Marchex is acquiring Archenia for $10 million, using convertible notes. The acquisition focuses on enhancing AI-driven customer qualification and acquisition... capabilities. Archenia's AI tools aim to boost Marchex's revenue opportunities, with potential for a $100 million revenue impact. The deal requires shareholder approval and is expected to close in the third quarter.
PDS Health Enhances Marketing Performance with Marchex Conversation Intelligence
PDS Health has expanded its use of Marchex's AI-powered conversation intelligence platform to enhance marketing performance and patient acquisition. By leveraging AI-driven... insights, PDS Health improved marketing efficiency, reducing cost per lead by 20%. The integration with PDS Healths CRM allows for better attribution and decision-making in marketing strategies.
PDS Health Enhances Marketing Performance with Marchex Conversation ...
PDS Health has expanded its use of Marchex's AI-powered conversation intelligence platform to enhance marketing performance and patient acquisition. By integrating Marchex's... analytics, PDS Health improved marketing attribution, reduced cost per lead by 20%, and optimized media spend. This collaboration strengthens PDS Health's marketing efficiency and patient engagement strategies.
