Real-World Case Studies and Customer Success Stories with Teamsupport

TeamSupport helped Caliber Public Safety improve customer support. Caliber needed better team collaboration and ticket management. Their old system, Salesforce, was too complex and required three sta...ff to manage. TeamSupport gave them real-time data insights and a dashboard for proactive support. Caliber now finds new ways to improve products and serve customers better.
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TeamSupport helped Jackrabbit Technologies improve support ticket management. Before TeamSupport, their remote team struggled with email-based ticket tracking and poor visibility. TeamSupport enabled... real-time chat, ticket tagging, and sharing images and videos. This made it easier for agents to communicate and spot trends. Jackrabbit Technologies now finds more ways to improve their product and support.
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TeamSupport helped XLDent and MacPractice modernize their customer support. Before, they used old ticketing systems that slowed down their teams. TeamSupport gave them one place for all support ticke...ts and live chat. The platform added real-time analytics and AI ticket summarization. This made their support faster and more efficient. Customers got better, quicker help. The team could now make decisions using data.
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TeamSupport helped ProfitSword improve customer service in the hospitality industry. ProfitSword needed better visibility, self-service, training, analytics, and efficiency. TeamSupport enabled fast ...implementation and improved team communication. Clients gained more insight into their requests. ProfitSword automated manual workflows and enhanced customer support.
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TeamSupport helped A.C.T. Lighting manage customer support as their business grew. The company needed a web-based help desk to connect a distributed team and move away from email. TeamSupport offered... easy setup, strong integration with CRM tools, and affordable pricing. The WaterCooler feature let team members collaborate and solve customer issues in a secure online space. This improved teamwork and made customer support more efficient.
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TeamSupport helped Harris Govern fix slow and complex reporting. Before, building reports took a week and required manual work across three systems. After using TeamSupport, Harris Govern built repor...ts in minutes. The platform gave them one knowledge base, easy access to metrics, and time-saving processes. This improved their customer support and made tracking issues much easier.
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