Real-World Case Studies and Customer Success Stories with Teamsupport

TeamSupport helped Suntell save an estimated 20% in staff time. Suntell replaced a homegrown database and fragmented email support with... TeamSupport’s centralized ticketing system. The software unified communications, reduced duplication, and improved ticket management. Suntell now handles about 2,700 tickets a year with greater efficiency. Integration with MailChimp automated mailing list management, freeing up more time for customer care.
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TeamSupport helped Sharp-aX cut outstanding calls by 95%. Training time dropped by 196%. Sharp-aX replaced a hard-to-use ticketing system with... TeamSupport’s easy ticket management. The new system made it simple to find information and update data. Sharp-aX now solves customer issues faster and works as one team. Customers get weekly reports and quick answers. The company built stronger customer relationships and improved support.
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TeamSupport helped POMS Corp. maintain a 96% customer satisfaction rating. The company reduced ticket volume by 10% after switching from... a shared inbox to TeamSupport’s ticketing system. POMS built a robust knowledge base, growing logins from 20–40 to 800 per month. 75% of support requests now come through TeamSupport. Automation and customizable ticket fields improved agent efficiency and response times.
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TeamSupport helped XLDent and MacPractice modernize their customer support. Before, they used old ticketing systems that slowed response times and... split up communication. TeamSupport brought all support channels into one place. Agents now use live chat, AI ticket summaries, and real-time analytics. This change made support faster and improved customer satisfaction. The companies saved time and kept more clients from leaving.
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Jackrabbit Technologies used TeamSupport to improve customer support. Before, they managed all customer queries by email, which caused delays. After... adding TeamSupport’s live chat, response times improved fast. Agents used chat features like screencasts and help articles to solve problems quickly. Customer satisfaction rose, with a CSAT score reaching 97%. The team credits live chat for faster answers and happier customers.
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Jackrabbit Technologies used TeamSupport to improve customer support for over 6,000 clients. Before TeamSupport, their remote team struggled with ticket... visibility and communication. TeamSupport enabled real-time chat, ticket tagging, and sharing images and videos. This made it easier for agents to manage tickets and spot trends. The support team now works more efficiently and can better serve customers.
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TeamSupport helped Assured Software log over 10,000 support tickets. The company switched from a home-grown system to TeamSupport for better... organization and ease of use. TeamSupport made it easy for all customer-facing staff to track issues, schedule installations, and manage customer activities. The software allowed Assured Software to save time and money. Their support team stayed small while handling a growing customer base.
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TeamSupport helped Jackrabbit Technologies improve support team communication and ticket management. Before, agents struggled with email-based ticketing and lacked visibility... across shifts. With TeamSupport, agents now share ticket history, images, and videos easily. The chat feature lets clients reach support in real time, replacing inbound phone support. Ticket tagging and analytics reveal trends and areas for product improvement. The solution supports Jackrabbit’s fully remote team and growing client base.
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TeamSupport helped XLDent and MacPractice modernize their customer support. Before, they used old ticketing systems that slowed response times and... made tracking hard. TeamSupport’s integrated ticketing and live chat unified all support channels. AI-powered ticket summarization and real-time analytics improved efficiency. The companies saw faster ticket resolution and higher customer satisfaction. Agents saved about 10 minutes per ticket after switching to TeamSupport.
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TeamSupport helped QC Software fix slow and confusing customer support. Before, they used email to track tickets. This made it... hard to keep up and caused problems. With TeamSupport, all customer info is in one place. The support team can answer faster and track their work. Customers can now find answers on their own using a new knowledge base. QC Software is now more accountable to its customers.
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Panamplify switched from Freshdesk to TeamSupport to better serve its growing B2B customer base. Freshdesk's features were too focused on... B2C needs and limited Panamplify's ability to customize support. With TeamSupport, Panamplify created a unique self-service experience and improved customer management. The company now uses features like a Knowledge Base, which was not possible before. TeamSupport's B2B focus helped Panamplify strengthen customer relationships and optimize support efforts.
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TeamSupport helped Harris Govern cut report-building time from a full day each week to just minutes. The company unified three... business units onto one support platform, improving visibility into customer relationships and ticket history. Harris Govern now tracks key metrics like ticket volume, closure rates, and customer value with ease. The TeamSupport Knowledge Base became a central resource, freeing up staff to focus on strategic planning. Angela Keeton, VP Client Services, praised TeamSupport for its flexibility and customer-focused approach.
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TeamSupport helped eSyncTraining cut response times fast. The customizable SLA feature made support much quicker. Agents now find customer info... easily and create reports automatically. Jira and Salesforce integrations improved workflow. Customers get updates faster and can see all tickets in one place. The support team enjoys using TeamSupport and finds it easy to set up.
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TeamSupport helped Caliber Public Safety improve customer service and team collaboration. Caliber replaced Salesforce with TeamSupport to manage tickets and... support operations. The dashboard gave real-time insights, letting them be proactive with customers. Self-help tools and onboarding sped up implementation. Caliber now uses TeamSupport’s Knowledge Base as a model for their own. High customer portal usage shows better communication and support.
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TeamSupport helped Caliber Public Safety improve customer service and team collaboration. Caliber replaced Salesforce with TeamSupport to better manage tickets... and enable a 360° view of customer touchpoints. The intuitive import tools supported their 24/7 operations and made onboarding fast. Caliber now uses TeamSupport’s Knowledge Base to empower customers with self-service resources. The Customer Distress Index and dashboard provide real-time insights, making support more proactive.
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TeamSupport helped Harris Govern cut report-building time from a full day each week to just minutes. The company unified three... business units onto one support platform, improving visibility into customer relationships and ticket history. Harris Govern now tracks key metrics like ticket volume, closure rates, and customer value with ease. The new system enabled the team to focus on proactive planning and content creation for their knowledge base. TeamSupport’s customizable features replaced old, disconnected systems and streamlined support processes.
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TeamSupport helped ProfitSword improve customer service in the hospitality industry. Before TeamSupport, ProfitSword struggled with limited client visibility, no knowledge... base, and manual workflows. TeamSupport enabled fast implementation, better team communication, and automated workflows. ProfitSword now offers full transparency, a robust knowledge base, and detailed customer insights. These changes made their support more efficient and proactive.
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TeamSupport helped Multi-Systems, Inc. (MSI) onboard nearly 100 support agents in just two weeks. MSI replaced two legacy systems with... TeamSupport to improve collaboration and real-time ticket tracking. The new platform reduced customer call volume and enabled faster issue resolution. Customers now use chat features and a self-service portal, tracking their tickets in real time. MSI values TeamSupport’s responsive support and ongoing product enhancements.
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TeamSupport helped ProfitSword improve customer service in the hospitality industry. Before TeamSupport, ProfitSword struggled with slow communication and manual workflows.... TeamSupport enabled faster implementation, better team communication, and automated workflows. ProfitSword built a robust knowledge base and gained full visibility into customer requests. The company now manages customer inquiries more proactively and tracks key metrics for support.
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TeamSupport helped OmniFund improve B2B customer support. OmniFund switched from a B2C-focused help desk that could not scale or manage... their knowledge base well. With TeamSupport, they now update their knowledge base easily and track response rates. The Jira integration improved collaboration with product developers. OmniFund now responds to customer inquiries within 15 minutes and uses feedback tools to improve service.
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TeamSupport helped a global financial software company cut agent onboarding time from 18 to 9 months. The company centralized support,... improved collaboration, and used TeamSupport to train Level 1-3 experts. With TeamSupport, training needs dropped by over 70%. The customer portal gave 24/7 access to knowledge and support. TeamSupport enabled better customer engagement and created a professional services pipeline.
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TeamSupport helped Heartland ECSI improve customer service and save staff time. The company switched from their old help desk software... after evaluating 15 systems. TeamSupport made it easier for agents and clients to track tickets. The online portal and knowledge base let clients get answers faster. Staff could focus on higher-level tasks without hiring more people. The system was easy to use and quick to implement.
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