Real-World Case Studies and Customer Success Stories with TCN

TCN helped a leading academic medical center reduce technical issues in its call center. The center had up to 500 technical problems each month with its old software. After switching to TCN, agent do...wntime dropped by 99%. System downtime fell to less than an hour per year. Customer satisfaction and productivity improved. Abandonment rates went down with more reliable service.
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TCN helped Meduit, a leading revenue cycle management provider, improve its contact center operations. Meduit needed a more reliable platform with better integrations and self-serve options. TCN deli...vered greater platform stability and doubled right-party contacts. IVR updates became much faster, cutting customer wait times. Meduit scaled easily with TCN’s virtual machine management. A new agent structure improved hospital support. Customizable reports gave Meduit quick access to data for better analysis.
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TCN helped St. Luke's University Health Network improve call center operations. The network needed a better outbound dialer to save agents time and resources. After switching to TCN, they increased r...evenue by $2,894,546 per month in 8 months. TCN’s Outbound Dialer saved over 1,400 FTE hours in 2 months. They collected 8,000 payments in 5 months, more than ever before.
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TCN helped a large collection agency improve its collections process. The agency needed a cloud-based voice platform for both inbound and outbound calls. After switching to TCN, they saw gains in mon...thly collections. They also had more right-party contacts and live connections. The number of promises to pay accounts increased. TCN outperformed the previous vendor in these areas.
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TCN helped EP Financial Solutions (EPFS) improve their debt recovery workflow. EPFS had issues with a previous software provider that was hard to configure and costly. TCN simplified their workflows ...and reduced call handling times. EPFS freed 50% of IT time, cut 30% of their electricity bill, and reduced flagged call identification time by 30-40%. They now pay only for what they need, all in one place.
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TCN helped McClatchy Media, a leading news media company, switch from an underperforming software provider. TCN made the transition smooth. The company reached millions of readers faster and more eff...iciently. TCN improved McClatchy's retention efforts. The case study highlights gains in cost, speed, and quality.
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TCN software helped a national utility company keep families informed during severe storms on the East Coast. The company used TCN to deliver audio updates to customers. This helped save dialing time... for agents and reduced labor costs. The solution supported communication during blackouts and freezing temperatures.
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TCN helped Lien Enforcement, Inc., a debt collection agency, improve its contact center operations. The company switched from multiple providers to TCN’s platform. Communication time dropped from up ...to 6 minutes to just 1 minute. Dialer campaign set-up time fell from 2 hours to 15 minutes. Monthly data handling was cut by over 20 hours. Payments and customer satisfaction increased after using TCN.
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TCN software helped a national bank manage a mobile app crash that lasted one week. The bank faced a sudden spike in customer calls. TCN's notification tools and IVR kept operations efficient. The so...lution helped the bank handle the crisis and support customers. The case highlights TCN's ability to scale during emergencies.
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TCN helped a customer triple profits by switching to their cloud contact center solution. The case study highlights saving money on hardware, installation, and maintenance fees. The customer gained t...he ability to adjust call trees and manage load changes quickly. Real-time improvements in agent KPIs were possible. The move to TCN's platform led to significant business growth.
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