Real-World Case Studies and Customer Success Stories with TCN

TCN’s Manually Approved Calling helped a large collection agency boost agent connections by 10 times. The agency needed a cloud-based... voice platform for both inbound and outbound calls. After switching to TCN, they saw more monthly collections and more live connections. The agency also increased promises to pay accounts. TCN delivered better results than their previous vendor.
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TCN helped EP Financial Solutions (EPFS) improve their contact centre operations. EPFS cut 50% of IT time, reducing costs and... boosting management. They lowered their electricity bill by 30% after switching from their old platform. Operational and business intelligence specialists spent 30-40% less time identifying flagged calls. TCN simplified workflows and improved call scoring accuracy for EPFS.
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TCN helped a leading academic medical center cut agent downtime by 99%. The center switched from a previous call center... platform that caused up to 500 technical issues monthly. With TCN, system downtime dropped to less than an hour per year. Customer abandonment rates also fell. The medical center now delivers better customer service with reliable contact center technology.
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St. Luke's University Health Network used TCN to improve call center operations. In 8 months, they increased revenue by nearly... $2.9 million per month. TCN’s outbound dialer saved over 1,400 FTE hours in just 2 months. The network collected 8,000 payments in 5 months, a new record. TCN helped boost patient communication and efficiency.
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McClatchy was not happy with their old software provider. TCN gave them a new contact center platform. This helped McClatchy... reach millions of readers faster. The switch to TCN was smooth. McClatchy improved their retention efforts with TCN's solution.
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TCN software helped a national utility company keep families informed during severe storms. The company used TCN's IVR to deliver... audio updates to customers about outages. This helped save over 1.5 million dollars. The solution also reduced labor costs and saved dialing time for agents. TCN supported communication during blackouts and freezing temperatures.
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TCN helped Meduit, a leading revenue cycle management provider, improve contact center operations. Meduit used TCN’s platform to streamline IVR... updates and cut customer wait times. The solution enabled easy scaling with managed virtual machines and data centers. Meduit also implemented a tiered agent structure for better hospital support. Customizable reporting gave Meduit fast, efficient data analysis across departments.
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TCN helped Lien Enforcement, Inc. , a debt collection agency, improve contact center operations. Communication time dropped from up to...6 minutes to just 1 minute. Dialer campaign setup shrank from 2 hours to 15 minutes. Monthly data handling was cut by over 20 hours. Payments and customer satisfaction increased after switching to TCN’s platform.
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TCN software helped a national bank manage a surge in customer calls after its mobile app crashed for a week. The bank faced... high call volumes and needed to stay efficient. TCN enabled the team to handle the increased demand without losing productivity. The solution kept customer service running smoothly during a crisis. The case highlights TCN's value for banking call centers.
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A TCN customer moved their contact center to the cloud. They saved money on hardware, installation, and maintenance. The switch... allowed real-time adjustments to call trees and load. Agent KPIs improved with new tools. Profits tripled after the change.
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