Squirro Overview

Squirro enhances enterprise intelligence with its AI-driven platform, focusing on productivity and cost efficiency. It offers secure and private solutions that improve decision-making at scale. This platform is tailored for businesses seeking to leverage AI for daily operations, enabling them to delegate routine tasks effectively. Squirro's capabilities extend across various industries, providing a competitive edge through its proven performance. The platform is recognized for its reliability and is trusted by leading organizations, ensuring that every component contributes to enterprise success.

Use Cases

Customers recommend Generation Of New Leads, Engagement Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Squirro.

Other use cases:

  • Social Media Analytics
  • Call Transcription
  • Customer Case Management
  • Collaboration
  • Sending & Publishing Communications
  • Customise Loyalty Program
  • Lead Qualification
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Squirro.

Other priorities:

  • Improve ROI
  • Increase Sales & Revenue
  • Grow Market Share
  • Launch New Products
  • Enter New Markets Internationally Or Locally
  • Establish Thought Leadership
  • Scale Best Practices
See all business priorities See less business priorities

Squirro Use-Cases and Business Priorities: Customer Satisfaction Data

Squirro works with different mediums / channels such as User Generated Content. and Social Media.

Squirro's features include Dashboard, and Recording. and Squirro support capabilities include AI Powered, 24/7 Support, Email Support, etc. also Squirro analytics capabilities include Analytics, and Custom Reports.

Reviews

"I really enjoyed learning about Squirro through the academy. The layout and UI was done beautifully. While most users may focus solely on the information displayed, the attractive presentation of the information is equally important in order to keep... users engaged and following. The information was clear, practical, and progressed logically. (...) All in all, the Squirro learning academy has been an overwhelmingly positive experience. I'm loving your product and look forward to using it more." - Kyle Marshall

Squirro, Hyland Governance, Openprise RevOps Performance Platform, mParticle, Tealium, etc., all belong to a category of solutions that help Customer Data Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Squirro empowers enterprise decision-making with generative AI, providing smarter decisions and evidence-based answers. Enterprise-grade security is ensured by SquirroGPT for search, insights, and automation.

Popular Business Setting

for Squirro

Top Industries

  • Banking

Popular in

  • Enterprise

Squirro is popular in Banking, and is widely used by Enterprise,

Comprehensive Insights on Squirro Use Cases

What makes Squirro ideal for Generation Of New Leads?

How can Squirro optimize your Engagement Management Workflow?

22+ more Business Use Cases

23 buyers and buying teams have used Cuspera to assess how well Squirro solved their Customer Data Platform needs. Cuspera uses 588 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Data Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Squirro testimonial

Kyle Marshall

Axis Capital

I really enjoyed learning about Squirro through the academy. The layout and UI was done beautifully. While most users may focus solely on the information displayed, the attractive presentation of the information is equally important in order to keep users engaged and following. The information was ...clear, practical, and progressed logically. (...) All in all, the Squirro learning academy has been an overwhelmingly positive experience. I'm loving your product and look forward to using it more.

Testimonial By Kyle Marshall
Squirro testimonial

Bireshwar Dasgupta

Global Head, Data Solutions, DCDA

Standard Chartered Bank

The Insights solution is a good example of how we are leveraging technology, and FinTech partnerships to co-create innovative analytics capabilities to enable our frontline teams to have better conversations Testimonial By Bireshwar Dasgupta
Squirro testimonial

Rajarshi Banerjee

Technical Lead - Blockchain / Machine Learning

Synechron

It's quite apparent that a significant amount of thought and effort has been invested in creating one of the most engaging learning experiences I've experienced. The core material is complemented astutely with visual and tactile (question cards) aids which have raised the immersive quotient of ever...y learning session. I've been very impressed with Squirro Academy in its current avatar and am eagerly looking forward to the launch of the AI Studio course soon!

Testimonial By Rajarshi Banerjee
CUSTOMERS TESTIMONIALS
Squirro testimonial

Kyle Marshall

Axis Capital

I really enjoyed learning about Squirro through the academy. The layout and UI was done beautifully. While most users may focus solely on the information displayed, the attractive presentation of the information is equally important in order to keep users engaged and following. The information was ...clear, practical, and progressed logically. (...) All in all, the Squirro learning academy has been an overwhelmingly positive experience. I'm loving your product and look forward to using it more.

Testimonial By Kyle Marshall
Squirro testimonial

Bireshwar Dasgupta

Global Head, Data Solutions, DCDA

Standard Chartered Bank

The Insights solution is a good example of how we are leveraging technology, and FinTech partnerships to co-create innovative analytics capabilities to enable our frontline teams to have better conversations Testimonial By Bireshwar Dasgupta
Squirro testimonial

Rajarshi Banerjee

Technical Lead - Blockchain / Machine Learning

Synechron

It's quite apparent that a significant amount of thought and effort has been invested in creating one of the most engaging learning experiences I've experienced. The core material is complemented astutely with visual and tactile (question cards) aids which have raised the immersive quotient of ever...y learning session. I've been very impressed with Squirro Academy in its current avatar and am eagerly looking forward to the launch of the AI Studio course soon!

Testimonial By Rajarshi Banerjee

Case Studies

Government Administration

CASE STUDY His Majesty’s Revenue and Customs (HMRC)

Squirro Insights Engine helped HMRC turn millions of feedback responses into useful insights. HMRC used Natural Language Processing to find trends and understand customer feelings. This let them impr...ove digital services and focus on what customers need. Visualizing insights helped HMRC track service trends and make better decisions. The project made their digital services more efficient and customer-focused.

Financial Services

CASE STUDY A leading Asset Management Institution

SquirroGPT helped a leading asset management institution improve its client advisor team. The company used Generative Employee Agents to boost innovation. Squirro's RAG platform supported the team in... understanding client needs. The solution gave the company a competitive edge. The case study shows how AI can help asset managers succeed.

Financial Services

CASE STUDY A renowned wealth management and financial services firm

Squirro GenAI Employee Agents helped a leading wealth management and financial services firm improve client advisory services. The firm faced challenges with overwhelming data and regulatory complian...ce. Squirro's AI workflow automation enabled advisors to make faster, data-driven decisions. The solution optimized processes and improved client management. The firm has 900 client advisors and 1,100 employees, with 15 connected SharePoint instances.

Telecommunications

CASE STUDY A leading telecommunications provider

Squirro’s Service Management solution helped a leading telecommunications provider improve customer support. The company used AI to automate issue classification and ticket routing. Conversational AI... collected needed information for ticket resolution. The system assigned priority and service teams automatically. This made customer service faster and more precise.

Video

Insider's Guide to AI Transformation: A Dialogue with David Espindola #ArtificialIntelligence

Video Thumbnail

Frequently Asked Questions(FAQ)

for Squirro

What is Squirro?

Squirro is an Augmented Intelligence solution that is designed to offer cognitive insights for comprehensive analysis of unstructured data. It tackles any challenge relating to data gathering, analytics, search and data visualization. It delivers contextualized insights from most relevant data sources and displays them directly, via workbench integrations, or through self-service applications. It helps to acquire customers, and exceed competitors’ ROI.

Its artificial intelligence, machine learning, and predictive analytics, empower organizations to transform enterprise data into AI-driven insights. It correlates unstructured data from any digital source to structured data of already existing enterprise systems as well as works with inputs, which already exist within BI and CRM platforms and analyses and learns to prioritize the information based on user interactions, enabling organizations to efficiently manage and unlock the hidden value within data. Its real-time 360-degree client cockpit provides a holistic and comprehensive understanding of the customer journey.

Squirro applies cognitive search, advanced analytics, and intuitive dashboarding to unstructured data to provide new opportunities, next-best-action recommendations, and real-time 360° client cockpits.

What is Squirro used for?

Squirro is a Customer Data Platform Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Generation Of New Leads, Engagement Management and Helpdesk Management .

What are the top features of Squirro?

Dashboard, Recording are some of the top features of Squirro.

What are Squirro alternatives?

Hyland Governance, Openprise RevOps Performance Platform, MParticle and Tealium are popular alternatives for Squirro.

Where is Squirro located?

Squirro is headquartered at Badenerstrasse 120 CH-8004 Zurich.
lightning

Peers used Squirro for generation of new leads and engagement management

Squirro Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.79/5 ★

Read Reviews (78)
Analytics

4.58/5 ★

Read Reviews (162)
Custom Reports

4.19/5 ★

Read Reviews (55)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.79/5 ★

Read Reviews (78)
Analytics

4.58/5 ★

Read Reviews (162)
Custom Reports

4.19/5 ★

Read Reviews (55)

Software Failure Risk Guidance

?

for Squirro

Overall Risk Meter

Low Medium High

Top Failure Risks for Squirro

Squirro AG News

Awards

Squirro CEO Dorian Selz Honored at 2024 Singapore Fintech Festival - Fintech News Singapore

Squirro CEO Dorian Selz was recognized at the 2024 Singapore Fintech Festival.

Partnership

Squirro and Recenso Services Announce Strategic Partnership to Transform Telecom ...

Squirro and Recenso Services form a strategic partnership to enhance the telecom industry using GenAI-powered insights.

Executive

Generative AI Powerhouse Squirro Appoints Former Mastercard Executive VP Gary Kearns ...

Squirro appoints former Mastercard Executive Gary Kearns as Board Chair to enhance AI-driven business growth and profitability.

Generative AI Powerhouse Squirro Appoints Former Mastercard Executive VP Gary Kearns ...

Squirro appoints former Mastercard Executive VP Gary Kearns as Board Chair, strengthening its leadership team.

Squirro AG Profile

Company Name

Squirro AG

Company Website

https://squirro.com/

HQ Location

Badenerstrasse 120 CH-8004 Zurich

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