Reputation.com Overview

Reputationcom offers online reputation management services by building brands' digital presence. Customers are turned into local advocates to enhance business reputation.

Use Cases

Customers recommend Reputation Management, Rating And Review Management, Social Media Management, as the business use cases that they have been most satisfied with while using Reputation.com.

Other use cases:

  • Engagement Management
  • Communication Management
  • Customer Feedback Management
  • Lead Management
  • Sales Review & Feedback
  • Loyalty Management
  • Training & Onboarding
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Business Priorities

Improve Digital And Social Presence and Establish Thought Leadership are the most popular business priorities that customers and associates have achieved using Reputation.com.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Improve Brand Engagement
  • Improve Internal Communications
  • Build Brand Awareness
  • Manage Risk
  • Improve Visibility
  • Improve Stakeholder Relations
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Reputation.com Use-Cases and Business Priorities: Customer Satisfaction Data

Reputation.com works with different mediums / channels such as Social Media.

Reputation.com's features include Feedback Surveys, Dashboard, Personalization, etc. and Reputation.com support capabilities include Email Support, Chat Support, 24/7 Support, etc. also Reputation.com analytics capabilities include Analytics, and Custom Reports.

Reviews

"In my opinion, the platform offers the best solution out there. The platform is great, easy to use and I really like the modular approach. Kia Motors and our dealer network can now see and fully understand what customers are saying about dealers and... our brand. More importantly, our dealers have the power to respond and influence customers opinions in real-time, from within the Reputation.com platform." - David Hart

Reputation.com, Okendo, NiceJob, Broadly, BirdEye, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Reputation.com

Top Industries

  • Hospital & Health Care
  • Hospitality
  • Real Estate

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Reputation.com is popular in Hospital & Health Care, Hospitality, and Real Estate and is widely used by Mid Market, Enterprise, and Small Business.

Reputation.com Customer wins, Customer success stories, Case studies

What benefits does Reputation.com offer for Reputation Management?

How can Reputation.com optimize your Rating And Review Management Workflow?

What Are the key features of Reputation.com for Social Media Management?

Why is Reputation.com the best choice for Engagement Management?

What benefits does Reputation.com offer for Communication Management?

11 buyers and buying teams have used Cuspera to assess how well Reputation.com solved their Reviews and Reputation needs. Cuspera uses 3243 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

CUSTOMERS TESTIMONIALS
Reputation.com testimonial

David Hart

Customer Experience Manager

KIA Motors
In my opinion, the platform offers the best solution out there. The platform is great, easy to use and I really like the modular approach. Kia Motors and our dealer network can now see and fully understand what customers are saying about dealers and our brand. More importantly, our dealers have the... power to respond and influence customers opinions in real-time, from within the Reputation.com platform.

Testimonial By David Hart
Reputation.com testimonial

Michael Scarfe

Research Manager

Scentre Group
We love our program with Reputation.com. It has made my life so much easier as far as being able to understand what’s going on in the company with our customer sentiment and customer experience. Testimonial By Michael Scarfe
Reputation.com testimonial

Chris Smith

Head of Marketing

Roadchef
Reputation.com provides you with a way to manage everything in a sensible way and without taking up massive amounts of time nor resources. It means that we can do everything with the existing team we have, and that’s key for us. Testimonial By Chris Smith
CUSTOMERS TESTIMONIALS
Reputation.com testimonial

David Hart

Customer Experience Manager

KIA Motors
In my opinion, the platform offers the best solution out there. The platform is great, easy to use and I really like the modular approach. Kia Motors and our dealer network can now see and fully understand what customers are saying about dealers and our brand. More importantly, our dealers have the... power to respond and influence customers opinions in real-time, from within the Reputation.com platform.

Testimonial By David Hart
Reputation.com testimonial

Michael Scarfe

Research Manager

Scentre Group
We love our program with Reputation.com. It has made my life so much easier as far as being able to understand what’s going on in the company with our customer sentiment and customer experience. Testimonial By Michael Scarfe
Reputation.com testimonial

Chris Smith

Head of Marketing

Roadchef
Reputation.com provides you with a way to manage everything in a sensible way and without taking up massive amounts of time nor resources. It means that we can do everything with the existing team we have, and that’s key for us. Testimonial By Chris Smith

Ed Napleton Automotive Group - Automotive

Reputation’s Journey Insights helped Ed Napleton Automotive Group manage unstructured customer feedback. They connected reviews and surveys to each step of the customer journey. In 12 months, they ga...ined over 5,000 new Google reviews and raised their average star rating from 4.6 to 4.7. The group reached a 99% review response rate. This clarity sped up their customer experience goals by 18 months.

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Intermountain Health - Hospital & Health Care - Very Large

Reputation helped Intermountain Health triple organic leads and boost review volume by 510% in one year. The healthcare provider used Reputation’s platform and Reviews solution to launch an SMS-based... review request program. Their average star rating jumped from 3.7 to 4.5 in weeks, and positive review share rose from 78% to 88%. Intermountain Health improved online visibility, search rankings, and patient engagement with scalable review management and business listings tools.

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Spherion Staffing - Human Resources - Large

Reputation helped Spherion Staffing unify reputation management across 200 locations. Before, review activity was inconsistent and scattered. With Reputation, Spherion empowered local owners, ran con...tests, and held monthly workshops. They reached a 4.9-star Google rating, up from their starting point. Spherion now uses Reputation Score to track engagement and motivate teams with rewards.

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NKC Health - Hospital & Health Care - Medium

Reputation helped NKC Health boost their online ratings from 3.3 to 4.8 stars in under a year. They grew reviews from 464 to 5,103 by automating reputation management and incentivizing provider feedb...ack. Their Rep Score jumped from 256 to 678, beating their year-end goal by six months. NKC Health now uses Reputation to monitor feedback, respond to negative reviews, and drive patient trust. The platform supports their marketing and operational teams with clear metrics and analytics.

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Acceptance Insurance - Insurance

Acceptance Insurance used Reputation to improve their online brand reputation. They unified their review and listing management across 300 locations and over 700 agents. From 2020 to 2023, they incre...ased their annual review volume by 27%. Their average star rating reached 4.8. 91% of their locations scored 800 or higher in Rep Score. They also saw a 72% increase in listing views, 22% more phone calls, 52% more clicks to directions, and 65% more clicks to their website.

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Childbase Partnership - Education - Large

Reputation helped Childbase Partnership, an employee-owned nursery group, boost review volume by 27% on Daynurseries and 104% on Google. The platform increased conversion rates to 'clicks to directio...ns' by 13.3% and raised their Reputation Score by 112 points, now 70 points above the industry average. Childbase consolidated feedback, broke down silos, and improved customer and employee experience across 45 UK sites. The group achieved a 4.9-star rating using Reputation’s modular platform for reviews, surveys, and listings.

Read on →

How to Leverage the Reputation Platform Internally

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Frequently Asked Questions(FAQ)

for Reputation.com

What is Reputation.com?

Reputation.com is a cloud-based reputation management solution designed to help multi-location businesses monitor and improve online ratings, reviews, customer experience, traffic, and more. It comes with a centralized dashboard, which enables companies to collect data from multiple sources and provides a 360-degree view of online as well as offline reputation.

Reputation.com offers a reputation score, which provides real-time calculations of enterprises' performance across various customer segments using star ratings, reviews, business listings and social engagement. The artificial intelligence (AI)-based algorithm uses machine learning to provide targeted recommendations for improving customer experience.

Reputation.com offers a host of features such as competitive benchmarking, sentiment analysis, natural language processing, social network engagement, and more. Reputation.com’s analytics module allows users to gain insights into their business’s online presence across social channels such as Twitter, YouTube and Instagram, as well as schedule the sharing of reports with managers. It also integrates with various third-party applications including Salesforce, Facebook, Amazon, and more via an API.

What is Reputation.com used for?

Reputation.com is a Reviews and Reputation Software mainly used by its customers to Improve Digital And Social Presence and Establish Thought Leadership by Reputation Management, Rating And Review Management and Social Media Management .

What are the top features of Reputation.com?

Feedback surveys, Dashboard and Personalization are some of the top features of Reputation.com.

Who uses Reputation.com?

Reputation.com is used by Hospital & Health Care, Hospitality and Real Estate among other industries.

What are Reputation.com alternatives?

Okendo, NiceJob, Broadly and BirdEye are popular alternatives for Reputation.com.

Where is Reputation.com located?

Reputation.com is headquartered at 2100 Copenhagen, Denmark Denmark.
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Peers used Reputation.com for reputation management and rating and review management

Reputation.com Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.42/5 ★

Read Reviews (131)
Custom Reports

3.81/5 ★

Read Reviews (434)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.42/5 ★

Read Reviews (131)
Custom Reports

3.81/5 ★

Read Reviews (434)

Software Failure Risk Guidance

?

for Reputation.com

Overall Risk Meter

Low Medium High

Top Failure Risks for Reputation.com

Reputation.com, Inc News

Awards

Reputation Earns Two Prestigious Industry Awards: Named Power Partner By Inc. Magazine and Certified as Great Place to Work - Reputation

Reputation has been recognized with two industry awards: the Inc. Power Partner Award and the Great Place to Work Certification. These accolades highlight Reputation's market leadership and strong company culture. The Inc. Power Partner Award acknowledges its excellence in supporting entrepreneurs, while the Great Place to Work Certification reflects positive employee feedback on the company's work environment.

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Executive

Reputation Appoints New CTO To Spearhead AI Product Innovation - Reputation

Reputation has appointed Shantanu Sarkar as its new Chief Technology Officer to drive AI product innovation. Sarkar, with extensive experience in AI, ML, and SaaS, will lead the company's product strategy to enhance its reputation performance platform and AI-backed Reputation Score. His expertise aims to support Reputation's growth and innovation in reputation management.

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Executive

Reputation Grows Leadership Team, Adding a New Chief Customer Officer and First-Ever Head of Artificial Intelligence - Reputation

Reputation has expanded its leadership team by appointing Pam Dodrill as Chief Customer Officer to enhance customer experience and Brad Null as Head of Artificial Intelligence to drive AI innovation. Dodrill brings over 25 years of SaaS experience, while Null returns to advance Reputation's AI-driven platform solutions.

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Product

Reputation Expands Platform to Deliver Deeper Customer Insights and Greater Business Impact - Reputation

Reputation has expanded its platform with new features to enhance customer insights and business impact. The update includes Local Search Insights for improved local SEO, Item-Level Feedback for detailed survey data, and AI Reputation Manager for real-time brand perception analysis. These enhancements aim to bridge brand perception gaps and leverage AI for comprehensive insights.

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Reputation.com, Inc Profile

Company Name

Reputation.com, Inc

Company Website

//reputation.com

Year Founded

2006

HQ Location

2100 Copenhagen, Denmark Denmark

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

PRIVATE