Reputation.com Overview

Reputationcom offers online reputation management services by building brands' digital presence. Customers are turned into local advocates to enhance business reputation.

Use Cases

Customers recommend Reputation Management, Rating And Review Management, Social Media Management, as the business use cases that they have been most satisfied with while using Reputation.com.

Other use cases:

  • Engagement Management
  • Communication Management
  • Customer Feedback Management
  • Lead Management
  • Sales Review & Feedback
  • Loyalty Management
  • Training & Onboarding
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Business Priorities

Improve Digital And Social Presence and Establish Thought Leadership are the most popular business priorities that customers and associates have achieved using Reputation.com.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Improve Brand Engagement
  • Improve Internal Communications
  • Build Brand Awareness
  • Manage Risk
  • Improve Visibility
  • Improve Stakeholder Relations
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Reputation.com Use-Cases and Business Priorities: Customer Satisfaction Data

Reputation.com works with different mediums / channels such as Social Media.

Reputation.com's features include Feedback Surveys, Dashboard, Personalization, etc. and Reputation.com support capabilities include Email Support, Chat Support, 24/7 Support, etc. also Reputation.com analytics capabilities include Analytics, and Custom Reports.

Reviews

"Franchisees tell us how happy they are with Reputation.com, they are truly excited that their excellent reputation is now being seen online. The most important aspect of the solution is the ability to measure our success every month." - Kiara Simmance

Reputation.com, Okendo, NiceJob, Broadly, BirdEye, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Reputation.com

Top Industries

  • Hospital & Health Care
  • Hospitality
  • Real Estate

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Reputation.com is popular in Hospital & Health Care, Hospitality, and Real Estate and is widely used by Mid Market, Enterprise, and Small Business.

Reputation.com Customer wins, Customer success stories, Case studies

What solutions does Reputation.com provide for Reputation Management?

How can Reputation.com enhance your Rating And Review Management process?

What benefits does Reputation.com offer for Social Media Management?

What Are the key features of Reputation.com for Engagement Management?

What solutions does Reputation.com provide for Communication Management?

11 buyers and buying teams have used Cuspera to assess how well Reputation.com solved their Reviews and Reputation needs. Cuspera uses 3243 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

CUSTOMERS TESTIMONIALS
Reputation.com testimonial

Kiara Simmance

Marketing Director

Belvoir Group
Franchisees tell us how happy they are with Reputation.com, they are truly excited that their excellent reputation is now being seen online. The most important aspect of the solution is the ability to measure our success every month. Testimonial By Kiara Simmance
Reputation.com testimonial

Michael Scarfe

Research Manager

Scentre Group
We love our program with Reputation.com. It has made my life so much easier as far as being able to understand what’s going on in the company with our customer sentiment and customer experience. Testimonial By Michael Scarfe
Reputation.com testimonial

Chris Smith

Head of Marketing

Roadchef
Reputation.com provides you with a way to manage everything in a sensible way and without taking up massive amounts of time nor resources. It means that we can do everything with the existing team we have, and that’s key for us. Testimonial By Chris Smith
CUSTOMERS TESTIMONIALS
Reputation.com testimonial

Kiara Simmance

Marketing Director

Belvoir Group
Franchisees tell us how happy they are with Reputation.com, they are truly excited that their excellent reputation is now being seen online. The most important aspect of the solution is the ability to measure our success every month. Testimonial By Kiara Simmance
Reputation.com testimonial

Michael Scarfe

Research Manager

Scentre Group
We love our program with Reputation.com. It has made my life so much easier as far as being able to understand what’s going on in the company with our customer sentiment and customer experience. Testimonial By Michael Scarfe
Reputation.com testimonial

Chris Smith

Head of Marketing

Roadchef
Reputation.com provides you with a way to manage everything in a sensible way and without taking up massive amounts of time nor resources. It means that we can do everything with the existing team we have, and that’s key for us. Testimonial By Chris Smith

Intermountain Health - Hospital & Health Care - hospital & health care

Reputation helped Intermountain Health improve their online presence. The healthcare provider used Reputation’s Reviews solution and launched an SMS-based review request program. Their review volume ...increased by 510% in one year. The average star rating jumped from 3.7 to 4.5 in a single month. Positive review share rose from 78% to 88%. Intermountain Health also tripled their organic leads.

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AutoNation - Automotive - automotive

AutoNation used the Reputation Reviews product to boost its online reputation and customer trust. The company automated review responses, saving over 6,300 staff hours and responding to 98% of review...s in 2020. AutoNation achieved 1 million 5-star reviews in June 2023 and saw a 148% return on investment since partnering with Reputation. Over 120 locations improved their RepScore or engagement, and company-wide initiatives increased platform adoption. The Reputation platform helped AutoNation audit performance and share best practices across locations.

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Duncan and Todd Group - Health, Wellness And Fitness - Health, Wellness and Fitness

Reputation's RXM Basic Bundle helped Duncan and Todd Group boost their online reputation. They saw a 79% increase in review volume and improved their response rate from 80% to 93%. Positive feedback ...rose to 94%, up 4%. Their Reputation Score and digital presence also increased. The platform unified feedback from Google, Trustpilot, and Glassdoor, making management easier and driving more patient engagement.

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Greystar - Real Estate - real estate

Reputation helped Greystar manage online reviews and boost customer engagement. Greystar used Reputation to track and respond to reviews across 2,600 locations. Their aggregate portfolio rep score ro...se from 241 in 2013 to 709 in 2021. Business listing services brought 36 more leads, 10 more leases, and $108,000 added value per location in 2021. Greystar also used Reputation’s competitive intelligence tools to benchmark against competitors and improve operations.

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Young's - Hospitality - Hospitality

Reputation helped Young's boost their review response rate from 83% to 99% after a full rollout in 2021. The platform increased their Reputation Score by 124 points, now at 803. Young's average star ...rating rose from 4.3 to 4.5 out of 5. A focused campaign on Sunday Roasts led to a 0.4 star jump, a 38% increase in review volume, and positive reviews rising from 77% to 88%. Young's now manages 268 active profiles, using customer feedback to drive business growth and improve hospitality.

Read on →

Duncan and Todd Group - Health, Wellness And Fitness - Health, Wellness and Fitness

Reputation helped Duncan and Todd Group boost their online reputation. The group saw a 4.7/5 star rating, up from 4.5 in 2022. Review volume jumped by 79%. They achieved a 93% response rate to review...s, up from 80%. Google listing clicks rose by 1300%. Listing views increased by 800%. 94% of feedback is positive. The Reputation platform unified feedback channels and improved customer engagement.

Read on →

How to Leverage the Reputation Platform Internally

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Frequently Asked Questions(FAQ)

for Reputation.com

What is Reputation.com?

Reputation.com is a cloud-based reputation management solution designed to help multi-location businesses monitor and improve online ratings, reviews, customer experience, traffic, and more. It comes with a centralized dashboard, which enables companies to collect data from multiple sources and provides a 360-degree view of online as well as offline reputation.

Reputation.com offers a reputation score, which provides real-time calculations of enterprises' performance across various customer segments using star ratings, reviews, business listings and social engagement. The artificial intelligence (AI)-based algorithm uses machine learning to provide targeted recommendations for improving customer experience.

Reputation.com offers a host of features such as competitive benchmarking, sentiment analysis, natural language processing, social network engagement, and more. Reputation.com’s analytics module allows users to gain insights into their business’s online presence across social channels such as Twitter, YouTube and Instagram, as well as schedule the sharing of reports with managers. It also integrates with various third-party applications including Salesforce, Facebook, Amazon, and more via an API.

What is Reputation.com used for?

Reputation.com is a Reviews and Reputation Software mainly used by its customers to Improve Digital And Social Presence and Establish Thought Leadership by Reputation Management, Rating And Review Management and Social Media Management .

What are the top features of Reputation.com?

Feedback surveys, Dashboard and Personalization are some of the top features of Reputation.com.

Who uses Reputation.com?

Reputation.com is used by Hospital & Health Care, Hospitality and Real Estate among other industries.

What are Reputation.com alternatives?

Okendo, NiceJob, Broadly and BirdEye are popular alternatives for Reputation.com.

Where is Reputation.com located?

Reputation.com is headquartered at 2100 Copenhagen, Denmark Denmark.
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Peers used Reputation.com for reputation management and rating and review management

Reputation.com Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.42/5 ★

Read Reviews (131)
Custom Reports

3.81/5 ★

Read Reviews (434)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.42/5 ★

Read Reviews (131)
Custom Reports

3.81/5 ★

Read Reviews (434)

Software Failure Risk Guidance

?

for Reputation.com

Overall Risk Meter

Low Medium High

Top Failure Risks for Reputation.com

Reputation.com, Inc News

Partnership

athenahealth Adds AI-Powered Reputation Management

Athenahealth has partnered with rater8 to integrate AI-driven reputation management into its athenaOne platform. This collaboration will enable healthcare providers to analyze patient feedback using AI and natural language processing, helping them respond to patient sentiment effectively. The integration is set to launch in Q3 2026.

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Awards

Reputation Earns Two Prestigious Industry Awards: Named Power Partner By Inc. Magazine and Certified as Great Place to Work - Reputation

Reputation has been recognized with two industry awards: the Inc. Power Partner Award and the Great Place to Work Certification. These accolades highlight Reputation's market leadership and strong company culture. The Inc. Power Partner Award acknowledges its excellence in supporting entrepreneurs, while the Great Place to Work Certification reflects positive employee feedback on the company's work environment.

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Executive

Reputation Appoints New CTO To Spearhead AI Product Innovation - Reputation

Reputation has appointed Shantanu Sarkar as its new Chief Technology Officer to drive AI product innovation. Sarkar, with extensive experience in AI, ML, and SaaS, will lead the company's product strategy to enhance its reputation performance platform and AI-backed Reputation Score. His expertise aims to support Reputation's growth and innovation in reputation management.

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Executive

Reputation Grows Leadership Team, Adding a New Chief Customer Officer and First-Ever Head of Artificial Intelligence - Reputation

Reputation has expanded its leadership team by appointing Pam Dodrill as Chief Customer Officer to enhance customer experience and Brad Null as Head of Artificial Intelligence to drive AI innovation. Dodrill brings over 25 years of SaaS experience, while Null returns to advance Reputation's AI-driven platform solutions.

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Reputation.com, Inc Profile

Company Name

Reputation.com, Inc

Company Website

//reputation.com

Year Founded

2006

HQ Location

2100 Copenhagen, Denmark Denmark

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

PRIVATE