Real-World Case Studies and Customer Success Stories with ScreenMeet

ScreenMeet helped TTEC cut IT support handle time by 38%. TTEC supports 50,000 employees worldwide. With ScreenMeet, 90% of support... calls now use the platform, about 10,000 sessions each month. AI-powered QA reviews grew from 5–10 per tech to over 15,000 sessions monthly. Security improved with Zero Trust access, all within ServiceNow.
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Teleperformance used ScreenMeet with ServiceNow to improve remote support. They unified ITIL systems for 5,000 users and made support faster... and more consistent. ScreenMeet integrated easily, letting technicians connect to user devices and record all support data. AI features like GenAI Summarization save time and improve knowledge sharing. Teleperformance aims to automate more support tasks using these tools.
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ScreenMeet helped Salesforce boost first contact resolution by 35%. Agents now resolve cases in 27.5 minutes, down from 5.6 days.... The integration with Service Cloud made customer and agent interactions smoother. Salesforce improved customer experience with easy screen sharing. Jim Roth, EVP of Customer Support, highlights faster and clearer support. ScreenMeet enabled a more efficient support process for Salesforce.
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ScreenMeet Remote Support helped ServiceNow boost first contact resolution by 32%. The average case handling time dropped by 50%. Employee... productivity increased by 6 minutes per session. ServiceNow launched ScreenMeet to 19,000 employees in just 4 hours. Liran Daniel from ServiceNow shared these results in a case study webinar.
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ServiceNow improved its IT help desk performance by switching to ScreenMeet. The company saw higher first contact resolution rates. Case... handle times went down. Operational expenses also decreased. ScreenMeet's remote support features helped ServiceNow deliver better support. The integration made IT support faster and more cost-effective.
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ScreenMeet, embedded in ServiceNow, helped TTEC cut IT support handle time by 38%. TTEC now resolves issues in 28 minutes... instead of 45. Their global help desk supports 50,000 employees across six continents. 90% of calls use ScreenMeet, with 10,000 sessions monthly. AI-powered QA scaled to over 15,000 sessions per month. Security improved with Zero Trust access inside ServiceNow.
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Teleperformance used ScreenMeet with ServiceNow to improve remote support. They unified ITIL systems for 5,000 users and made support faster... and more consistent. ScreenMeet let technicians connect to user devices and record all support data automatically. AI features like GenAI Summarization save time and improve knowledge sharing. Teleperformance aims to automate more support tasks using these tools.
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ScreenMeet Remote Support helped ServiceNow improve their service desk. First contact resolution increased by 32%. Average case handling time dropped... by 50%. Employee productivity rose by 6 minutes per session. ServiceNow launched the solution to 19,000 employees in just 4 hours. Liran Daniel from ServiceNow shared these results in a case study webinar.
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ScreenMeet helped a global technology enterprise modernize its remote support operations. The company replaced legacy tools with ScreenMeet’s cloud-based solution,... integrating deeply with Salesforce and ServiceNow. Support agents now resolve issues faster and with fewer clicks. The new system saves millions of dollars each year and boosts customer satisfaction scores. All session data is now captured for business intelligence and analytics.
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ScreenMeet helped ServiceNow improve their service desk. First contact resolution went up by 32%. Average case handling time dropped by... 50%. Employee productivity increased by 6 minutes per session. ServiceNow launched ScreenMeet to 19,000 employees in just 4 hours.
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ScreenMeet helped Salesforce improve its IT customer service. Salesforce wanted to increase first-call resolution and make customer support easier. ScreenMeet... integrated with Service Cloud to add screen sharing to customer interactions. Salesforce saw a 35% increase in first contact resolution. Case resolution time dropped from 5.6 days to 27.5 minutes. Customers and agents now have a smoother experience.
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ScreenMeet helped Ontario Teachers' Pension Plan improve IT help desk support. OTPP increased first contact resolution by 10%. They reduced... case reopen rates by 25%. Average case handling time dropped by 25%. New hire setup time was cut by 50%. Agents could now connect remotely to user devices and resolve issues faster.
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ScreenMeet Remote Support integrated with ServiceNow ITSM for Ontario Teachers' Pension Plan. OTPP increased first contact resolution by 10%. They... reduced case reopen rates by 25%. Average case handling time dropped by 25%. OTPP achieved significant operational savings in a few months. The solution improved member service and support efficiency.
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ScreenMeet helped OTPP support agents work remotely. OTPP increased first contact resolution by 10%. They cut case reopen rates by... 25% and average case handling time by 25%. New hire setup time dropped by 50%. Agents could connect to any device, even outside their domain. OTPP improved support call quality and responsiveness.
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ScreenMeet, fully embedded in Salesforce, helped Xero improve customer experience. Xero saw better NPS scores and reduced thread count. Agents... now spend more time on value-add work. ScreenMeet made support faster and easier for Xero's team. The integration with Salesforce was key to these improvements.
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ScreenMeet integrated with Service Cloud helped Salesforce boost first contact resolution by 35%. Agents now resolve cases in 27.5 minutes... instead of 5.6 days. The solution made customer and agent interactions smoother. Screen sharing lets agents see what customers see, making problems easier to solve. Salesforce improved customer experience and support speed with ScreenMeet.
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ScreenMeet integrates with Salesforce Service Cloud to provide seamless screen sharing for customer support. Salesforce support engineers use ScreenMeet to... help customers in a digital-first world. The integration makes it easy for agents to deliver remote support without switching tools. This improves the support experience for both agents and customers. Jim Roth, EVP Customer Support at Salesforce, highlights the critical role of ScreenMeet in their support operations.
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