ScreenMeet helped ServiceNow improve their service desk. First contact resolution went up by 32%. Average case handling time dropped by... 50%. Employee productivity increased by 6 minutes per session. ServiceNow launched ScreenMeet to 19,000 employees in just 4 hours.
ScreenMeet helped Salesforce improve its IT customer service. Salesforce wanted to increase first-call resolution and make customer support easier. ScreenMeet... integrated with Service Cloud to add screen sharing to customer interactions. Salesforce saw a 35% increase in first contact resolution. Case resolution time dropped from 5.6 days to 27.5 minutes. Customers and agents now have a smoother experience.
Computer Software Case Studies and Customer Success Stories with ScreenMeet
Salesforce
- Computer Software
ScreenMeet integrates with Salesforce Service Cloud to provide seamless screen sharing for customer support. Salesforce support engineers use ScreenMeet to... help customers in a digital-first world. The integration makes it easy for agents to deliver remote support without switching tools. This improves the support experience for both agents and customers. Jim Roth, EVP Customer Support at Salesforce, highlights the critical role of ScreenMeet in their support operations.
