SAP Field Service Management Overview
SAP Field Service Management enhances customer satisfaction and productivity with mobile tools, AI, machine learning, and IoT. It integrates end-to-end processes, enabling effective service execution and collaboration.
Use Cases
Customers recommend Contract Management, Order Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using SAP Field Service Management.
Business Priorities
Acquire Customers and Scale Best Practices are the most popular business priorities that customers and associates have achieved using SAP Field Service Management.
SAP Field Service Management Use-Cases and Business Priorities: Customer Satisfaction Data
SAP Field Service Management works with different mediums / channels such as Phone Calls.
SAP Field Service Management's features include Ticketing, and Dashboard. and SAP Field Service Management support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also SAP Field Service Management analytics capabilities include Analytics, and Custom Reports.
Reviews
"One of the biggest benefits we received, is the ability for our schedulers to spend more time customer facing than doing clerical work. We realized that our schedulers were spending 20 percent of their time on clerical duties.When we analyzed the di...fferent solutions out there, we found out real quick that the SAP solution would virtually eliminate a lot if not all of those clerical efforts." - Burke Desautels
Peer review evidence (same sources as the product rating summary)
"SAP Business Technology Platform helped Sharks Sports & Entertainment connect data from many sources. SSE used SAP Datasphere to centralize vendor data and cut venue reporting time by 12 hours. Employee onboarding time dropped by 33%. SAP Customer Data Platform and Emarsys let SSE send fans personalized emails and manage customer data. SAP SuccessFactors made HR tasks easier and improved payroll and compliance. SSE now has better insights, faster operations, and a stronger fan experience." https://sap.com/india/about/customer-stories/san-jose-sharks.html
"SAP is a key part of Siemens Healthineers' plan to drive innovation in healthcare. Siemens Healthineers uses SAP to support breakthroughs in global healthcare. The company focuses on sustainable progress with IT and digital solutions. SAP helps Siemens Healthineers improve healthcare delivery and efficiency. The partnership aims to transform healthcare with advanced technology." https://sap.com/india/about/customer-stories.asset-id-bc7c219e-f67e-0010-bca6-c68f7e60039b.html
"SAP Business Technology Platform helped Sharks Sports & Entertainment connect data from many sources. SSE used SAP Datasphere to centralize vendor data and cut venue reporting time by 12 hours. Employee onboarding time dropped by 33%. SAP Customer Data Platform and Emarsys let SSE send fans personalized emails and manage customer data. SAP SuccessFactors made HR tasks easier and improved payroll and compliance. SSE now has better insights, faster operations, and a stronger fan experience." https://sap.com/india/about/customer-stories/san-jose-sharks.html
SAP Field Service Management, belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for SAP Field Service Management
Top Industries
- Manufacturing
- Mechanical or Industrial Engineering
- Utilities
Popular in
- Enterprise
- Large Enterprise
- Small Business
SAP Field Service Management is popular in Manufacturing, Mechanical Or Industrial Engineering, and Utilities and is widely used by Enterprise, Large Enterprise, and Small Business.
SAP Field Service Management Customer wins, Customer success stories, Case studies
What solutions does SAP Field Service Management provide for Contract Management?
What makes SAP Field Service Management ideal for Measuring Customer Satisfaction?
11 buyers and buying teams have used Cuspera to assess how well SAP Field Service Management solved their Field Service Management needs. Cuspera uses 234 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
One of the biggest benefits we received, is the ability for our schedulers to spend more time customer facing than doing clerical work. We realized that our schedulers were spending 20 percent of their time on clerical duties.When we analyzed the different solutions out there, we found out real qui...ck that the SAP solution would virtually eliminate a lot if not all of those clerical efforts. |
|
|
After-sales service is the key to the satisfaction of customers and ensures sustainabledevelopment of enterprises. The perfect combination of our AR smart glasses and SAPFSM greatly improves theuser experience of field service. Testimonial By Lou Shenqiang |
|
|
Before SAP, OMC’s field service op-erations revolved heavily around pa-perwork – and the rate at which we were able to process it. Between manually inputting paperwork and waiting for requests for restocked parts, our field service operations ended up being an all-hands-on-deck effort. With SAP, we... are able to automate and streamline our field service processes, optimizing our in-field technicians’ workdays and freeing up in-office service manag-ers to focus on driving business goals. We are now much better equipped to ensure the thousands of deployed OMC machines are in prime condition to produce bounti-ful harvest seasons for our customers. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Burke Desautels Vice President Aftermarket Engineering IEP Technologies |
One of the biggest benefits we received, is the ability for our schedulers to spend more time customer facing than doing clerical work. We realized that our schedulers were spending 20 percent of their time on clerical duties.When we analyzed the different solutions out there, we found out real qui...ck that the SAP solution would virtually eliminate a lot if not all of those clerical efforts. |
|
Lou Shenqiang General Manager of Enterprise Business Beijing LLVision Technology Co., ltd |
After-sales service is the key to the satisfaction of customers and ensures sustainabledevelopment of enterprises. The perfect combination of our AR smart glasses and SAPFSM greatly improves theuser experience of field service. Testimonial By Lou Shenqiang |
|
Brian Kaufman Supply Chain Manager Orchard Machinery Corporation |
Before SAP, OMC’s field service op-erations revolved heavily around pa-perwork – and the rate at which we were able to process it. Between manually inputting paperwork and waiting for requests for restocked parts, our field service operations ended up being an all-hands-on-deck effort. With SAP, we... are able to automate and streamline our field service processes, optimizing our in-field technicians’ workdays and freeing up in-office service manag-ers to focus on driving business goals. We are now much better equipped to ensure the thousands of deployed OMC machines are in prime condition to produce bounti-ful harvest seasons for our customers. |
Lockheed Martin - Aerospace And Defense - Very Large
Lockheed Martin's SAP SuccessFactors Go-Live Shows Why HR Data Comes Before HR AI
Eswaran Brothers Exports Ltd. - Tea Export - Medium
Eswaran Brothers Exports goes live with 'Grow with SAP' - Daily FT
Zeiss Group - Semiconductor - Very Large
Zeiss Overhauls SAP Cloud Migration After Costs Hit €200 Million
SAP Field Service Management: Supporting Oil Field Services
Peers used SAP Field Service Management for contract management and order management
SAP Field Service Management Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (23) |
| Custom Reports | Read Reviews (28) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (23) |
| Custom Reports | Read Reviews (28) |
SAP Field Service Management Integrations
SAP Field Service Management integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for SAP Field Service Management
Software Failure Risk Guidance
?for SAP Field Service Management
Overall Risk Meter
Top Failure Risks for SAP Field Service Management
SAP SE News
KB Kookmin Bank teams up with SAP Korea on embedded finance to expand corporate banking
SAP Korea and KB Kookmin Bank have partnered to develop an ERP-linked embedded finance service. This collaboration aims to enhance corporate cash management and financial transactions. Both companies will leverage their corporate customer bases for joint marketing efforts to attract new clients.
New SAP Ariba Spend Analysis and Insights Solution Now Available
SAP has launched the SAP Ariba Spend Analysis and Insights solution, enhancing procurement capabilities by integrating spend data from various SAP and non-SAP systems. This solution provides unified, enriched data for better decision-making, leveraging AI to transform procurement operations. Key features include automated data ingestion, powerful analytics, and native connectivity with SAP source-to-pay solutions.
BPX Highlights SAP Analytics Cloud AI-Assisted Chart Summary as - openPR.com
SAP's AI-Assisted Chart Summary feature in SAP Analytics Cloud integrates with Microsoft PowerPoint, using generative AI to automate chart summaries. This aims to streamline management reporting by reducing manual commentary tasks. The feature requires SAP BTP Cloud Foundry architecture and an SAP Analytics Cloud license.
TabPFN-3.5 Plus now available in SAP AI Core for instant business predictions | iTWire
SAP has announced the availability of the TabPFN-3.5 Plus model in SAP AI Core, enhancing business predictions on structured data without the need for model training. This model, developed by Prior Labs, an SAP company, excels in handling complex tabular data, offering accurate predictions for tasks like cash flow forecasting and supplier risk scoring.
SAP SE Profile
HQ Location
Dietmar-Hopp-Allee 16, 69190 Walldorf, Germany
Employees
10001+
Social
