SAP Field Service Management Overview
SAP Field Service Management enhances customer satisfaction and productivity with mobile tools, AI, machine learning, and IoT. It integrates end-to-end processes, enabling effective service execution and collaboration.
Use Cases
Customers recommend Contract Management, Order Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using SAP Field Service Management.
Business Priorities
Acquire Customers and Scale Best Practices are the most popular business priorities that customers and associates have achieved using SAP Field Service Management.
SAP Field Service Management Use-Cases and Business Priorities: Customer Satisfaction Data
SAP Field Service Management works with different mediums / channels such as Phone Calls.
SAP Field Service Management's features include Ticketing, and Dashboard. and SAP Field Service Management support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also SAP Field Service Management analytics capabilities include Analytics, and Custom Reports.
Reviews
"After-sales service is the key to the satisfaction of customers and ensures sustainabledevelopment of enterprises. The perfect combination of our AR smart glasses and SAPFSM greatly improves theuser experience of field service." - Lou Shenqiang
Peer review evidence (same sources as the product rating summary)
"Before SAP, OMC’s field service op-erations revolved heavily around pa-perwork – and the rate at which we were able to process it. Between manually inputting paperwork and waiting for requests for restocked parts, our field service operations ended up being an all-hands-on-deck effort. With SAP, we are able to automate and streamline our field service processes, optimizing our in-field technicians’ workdays and freeing up in-office service manag-ers to focus on driving business goals. We are now much better equipped to ensure the thousands of deployed OMC machines are in prime condition to produce bounti-ful harvest seasons for our customers." https://www.sap.com/about/customer-stories.html?sort=latest_desc&search=SAP+Field+Service+Management&pdf-asset=6cbf5246-457d-0010-87a3-c30de2ffd8ff&page=2
"One of the biggest benefits we received, is the ability for our schedulers to spend more time customer facing than doing clerical work. We realized that our schedulers were spending 20 percent of their time on clerical duties.When we analyzed the different solutions out there, we found out real quick that the SAP solution would virtually eliminate a lot if not all of those clerical efforts." https://www.sap.com/about/customer-stories.html?sort=latest_desc&search=SAP+Field+Service+Management&pdf-asset=b2415346-457d-0010-87a3-c30de2ffd8ff&page=2
"SAP is a key part of Siemens Healthineers' plan to drive innovation in healthcare. Siemens Healthineers uses SAP to support breakthroughs in global healthcare. The company focuses on sustainable progress with IT and digital solutions. SAP helps Siemens Healthineers improve healthcare delivery and efficiency. The partnership aims to transform healthcare with advanced technology." https://sap.com/india/about/customer-stories.asset-id-bc7c219e-f67e-0010-bca6-c68f7e60039b.html
SAP Field Service Management, belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for SAP Field Service Management
Top Industries
- Manufacturing
- Mechanical or Industrial Engineering
- Utilities
Popular in
- Enterprise
- Large Enterprise
- Small Business
SAP Field Service Management is popular in Manufacturing, Mechanical Or Industrial Engineering, and Utilities and is widely used by Enterprise, Large Enterprise, and Small Business.
SAP Field Service Management Customer wins, Customer success stories, Case studies
How efficiently Does SAP Field Service Management manage your Contract Management?
How does SAP Field Service Management address your Measuring Customer Satisfaction Challenges?
11 buyers and buying teams have used Cuspera to assess how well SAP Field Service Management solved their Field Service Management needs. Cuspera uses 234 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
After-sales service is the key to the satisfaction of customers and ensures sustainabledevelopment of enterprises. The perfect combination of our AR smart glasses and SAPFSM greatly improves theuser experience of field service. Testimonial By Lou Shenqiang |
|
|
One of the biggest benefits we received, is the ability for our schedulers to spend more time customer facing than doing clerical work. We realized that our schedulers were spending 20 percent of their time on clerical duties.When we analyzed the different solutions out there, we found out real qui...ck that the SAP solution would virtually eliminate a lot if not all of those clerical efforts. |
|
|
Before SAP, OMC’s field service op-erations revolved heavily around pa-perwork – and the rate at which we were able to process it. Between manually inputting paperwork and waiting for requests for restocked parts, our field service operations ended up being an all-hands-on-deck effort. With SAP, we... are able to automate and streamline our field service processes, optimizing our in-field technicians’ workdays and freeing up in-office service manag-ers to focus on driving business goals. We are now much better equipped to ensure the thousands of deployed OMC machines are in prime condition to produce bounti-ful harvest seasons for our customers. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Lou Shenqiang General Manager of Enterprise Business Beijing LLVision Technology Co., ltd |
After-sales service is the key to the satisfaction of customers and ensures sustainabledevelopment of enterprises. The perfect combination of our AR smart glasses and SAPFSM greatly improves theuser experience of field service. Testimonial By Lou Shenqiang |
|
Burke Desautels Vice President Aftermarket Engineering IEP Technologies |
One of the biggest benefits we received, is the ability for our schedulers to spend more time customer facing than doing clerical work. We realized that our schedulers were spending 20 percent of their time on clerical duties.When we analyzed the different solutions out there, we found out real qui...ck that the SAP solution would virtually eliminate a lot if not all of those clerical efforts. |
|
Brian Kaufman Supply Chain Manager Orchard Machinery Corporation |
Before SAP, OMC’s field service op-erations revolved heavily around pa-perwork – and the rate at which we were able to process it. Between manually inputting paperwork and waiting for requests for restocked parts, our field service operations ended up being an all-hands-on-deck effort. With SAP, we... are able to automate and streamline our field service processes, optimizing our in-field technicians’ workdays and freeing up in-office service manag-ers to focus on driving business goals. We are now much better equipped to ensure the thousands of deployed OMC machines are in prime condition to produce bounti-ful harvest seasons for our customers. |
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ALDO Group Inc. - Retail - Large
Team Liquid - Entertainment - Medium
SAP Field Service Management: Supporting Oil Field Services
Peers used SAP Field Service Management for contract management and order management
SAP Field Service Management Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (23) |
| Custom Reports | Read Reviews (28) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (23) |
| Custom Reports | Read Reviews (28) |
SAP Field Service Management Integrations
SAP Field Service Management integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for SAP Field Service Management
Software Failure Risk Guidance
?for SAP Field Service Management
Overall Risk Meter
Top Failure Risks for SAP Field Service Management
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