SAP Field Service Management Overview
SAP Field Service Management enhances customer satisfaction and productivity with mobile tools, AI, machine learning, and IoT. It integrates end-to-end processes, enabling effective service execution and collaboration.
Use Cases
Customers recommend Contract Management, Order Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using SAP Field Service Management.
Business Priorities
Acquire Customers and Scale Best Practices are the most popular business priorities that customers and associates have achieved using SAP Field Service Management.
SAP Field Service Management Use-Cases and Business Priorities: Customer Satisfaction Data
SAP Field Service Management works with different mediums / channels such as Phone Calls.
SAP Field Service Management's features include Ticketing, and Dashboard. and SAP Field Service Management support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also SAP Field Service Management analytics capabilities include Analytics, and Custom Reports.
Reviews
"One of the biggest benefits we received, is the ability for our schedulers to spend more time customer facing than doing clerical work. We realized that our schedulers were spending 20 percent of their time on clerical duties.When we analyzed the di...fferent solutions out there, we found out real quick that the SAP solution would virtually eliminate a lot if not all of those clerical efforts." - Burke Desautels
SAP Field Service Management, belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for SAP Field Service Management
Top Industries
- Manufacturing
- Mechanical or Industrial Engineering
- Utilities
Popular in
- Enterprise
- Large Enterprise
- Small Business
SAP Field Service Management is popular in Manufacturing, Mechanical Or Industrial Engineering, and Utilities and is widely used by Enterprise, Large Enterprise, and Small Business.
Comprehensive Insights on SAP Field Service Management Use Cases
What makes SAP Field Service Management ideal for Contract Management?
What solutions does SAP Field Service Management provide for Measuring Customer Satisfaction?
11 buyers and buying teams have used Cuspera to assess how well SAP Field Service Management solved their Field Service Management needs. Cuspera uses 234 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
One of the biggest benefits we received, is the ability for our schedulers to spend more time customer facing than doing clerical work. We realized that our schedulers were spending 20 percent of their time on clerical duties.When we analyzed the different solutions out there, we found out real qui...ck that the SAP solution would virtually eliminate a lot if not all of those clerical efforts. |
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Before SAP, OMC’s field service op-erations revolved heavily around pa-perwork – and the rate at which we were able to process it. Between manually inputting paperwork and waiting for requests for restocked parts, our field service operations ended up being an all-hands-on-deck effort. With SAP, we... are able to automate and streamline our field service processes, optimizing our in-field technicians’ workdays and freeing up in-office service manag-ers to focus on driving business goals. We are now much better equipped to ensure the thousands of deployed OMC machines are in prime condition to produce bounti-ful harvest seasons for our customers. |
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After-sales service is the key to the satisfaction of customers and ensures sustainabledevelopment of enterprises. The perfect combination of our AR smart glasses and SAPFSM greatly improves theuser experience of field service. Testimonial By Lou Shenqiang |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Burke Desautels Vice President Aftermarket Engineering IEP Technologies |
One of the biggest benefits we received, is the ability for our schedulers to spend more time customer facing than doing clerical work. We realized that our schedulers were spending 20 percent of their time on clerical duties.When we analyzed the different solutions out there, we found out real qui...ck that the SAP solution would virtually eliminate a lot if not all of those clerical efforts. |
|
Brian Kaufman Supply Chain Manager Orchard Machinery Corporation |
Before SAP, OMC’s field service op-erations revolved heavily around pa-perwork – and the rate at which we were able to process it. Between manually inputting paperwork and waiting for requests for restocked parts, our field service operations ended up being an all-hands-on-deck effort. With SAP, we... are able to automate and streamline our field service processes, optimizing our in-field technicians’ workdays and freeing up in-office service manag-ers to focus on driving business goals. We are now much better equipped to ensure the thousands of deployed OMC machines are in prime condition to produce bounti-ful harvest seasons for our customers. |
|
Lou Shenqiang General Manager of Enterprise Business Beijing LLVision Technology Co., ltd |
After-sales service is the key to the satisfaction of customers and ensures sustainabledevelopment of enterprises. The perfect combination of our AR smart glasses and SAPFSM greatly improves theuser experience of field service. Testimonial By Lou Shenqiang |
Case Studies
CASE STUDY Siemens Healthineers
CASE STUDY Sharks Sports & Entertainment (SSE)
CASE STUDY FC Bayern
CASE STUDY NHL (National Hockey League)
CASE STUDY Coldplay
CASE STUDY Cirque du Soleil
Video
SAP Field Service Management: Supporting Oil Field Services
Peers used SAP Field Service Management for contract management and order management
SAP Field Service Management Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (23) |
| Custom Reports | Read Reviews (28) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (23) |
| Custom Reports | Read Reviews (28) |
SAP Field Service Management Integrations
SAP Field Service Management integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for SAP Field Service Management
Software Failure Risk Guidance
?for SAP Field Service Management
Overall Risk Meter
Top Failure Risks for SAP Field Service Management
SAP SE News
SEKISUI CHEMICAL, Fujitsu, and SAP Japan announce comprehensive modernization of ...
SEKISUI CHEMICAL, Fujitsu, and SAP Japan are collaborating to modernize SEKISUI's management platform using SAP S/4HANA Cloud. This initiative aims to enhance data-driven decision-making and unify administration across SEKISUI's global operations. Fujitsu supports the implementation with its extensive SAP expertise, while SAP Japan provides strategic insights and solutions to drive sustainable value creation for SEKISUI.
SAP a Leader in Magic Quadrant for Cloud ERP for Service-Centric Enterprises
SAP has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises. This marks the fourth consecutive year SAP has achieved this recognition, highlighting its completeness of vision and ability to execute. SAP Cloud ERP, a core component of the SAP Business Suite, offers embedded AI, real-time insights, and industry-specific capabilities, enabling organizations to scale and innovate efficiently.
IBM to acquire SAP consultancy Cognitus - Consulting.us
IBM is set to acquire Cognitus, a Dallas-based SAP consulting firm known for its SAP S/4HANA services and proprietary solutions. This acquisition will enhance IBM's capability to deliver SAP solutions globally. Cognitus, an SAP gold partner, brings expertise in digital transformation and AI technology to improve SAP implementations.
Adyen N : First to Market With Launch of SAP's Open Payment Framework, Streamlining ...
Adyen and SAP have launched the Open Payment Framework (OPF) for SAP Commerce Cloud, streamlining payment setup for retailers. Freedom Furniture is among the first to implement this solution, which accelerates time-to-market with integrated ecommerce payment capabilities. The OPF offers seamless deployment and access to Adyen's payment methods, enhancing retailers' digital transformation efforts.
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