SAP Crystal Reports Overview

SAP Crystal Reports is a reporting tool that helps build reports without programming using design wizards and parametrization. It offers features like flexible reporting, pixel-perfect documents, and mobile access to self-service BI reports.

Use Cases

Customers recommend Competitive Intelligence, Generation Of New Leads, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using SAP Crystal Reports.

Other use cases:

  • Opportunity Management
  • Digital Signature
  • Proposal & Quote Management
  • Products & Pricelist Management
  • Collaboration
  • Contact List Management
  • Social Media Analytics
See all use cases See less use cases

Business Priorities

Scale Best Practices and Grow Market Share are the most popular business priorities that customers and associates have achieved using SAP Crystal Reports.

SAP Crystal Reports Use-Cases and Business Priorities: Customer Satisfaction Data

SAP Crystal Reports works with different mediums / channels such as Offline. On Premises. and Website.

SAP Crystal Reports's features include Dashboard, Calculator, Recording, etc. and SAP Crystal Reports support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also SAP Crystal Reports analytics capabilities include Analytics, and Custom Reports.

Reviews

"...It's linked to SQL - we can get our signature on a report that looks vulgar - through code...." Peer review by Catarina A., SAP Consultant, Information Technology and Services

SAP Crystal Reports, Phocas, ZAP Data Hub, Striim, Clicdata, etc., all belong to a category of solutions that help Business Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for SAP Crystal Reports

Top Industries

  • Computer Software
  • Information Technology and Services
  • Construction

Popular in

  • Mid Market
  • Small Business
  • Large Enterprise

SAP Crystal Reports is popular in Computer Software, Information Technology And Services, and Construction and is widely used by Mid Market, Small Business, and Large Enterprise.

Comprehensive Insights on SAP Crystal Reports Use Cases

What Are the key features of SAP Crystal Reports for Competitive Intelligence?

What Are the key features of SAP Crystal Reports for Generation Of New Leads?

How can SAP Crystal Reports enhance your Sending & Publishing Communications process?

12+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well SAP Crystal Reports solved their Business Intelligence needs. Cuspera uses 1453 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Business Intelligence needs.

Case Studies

Sports

CASE STUDY FC Bayern

FC Bayern faced challenges with time-consuming and manual HR processes. They used SAP SuccessFactors HCM to transition their HR processes to the cloud, optimizing functions like employee self-service...s and recruiting. This allowed employees to access data securely and streamline tasks. Additionally, SAP Sports One helped in managing player health and performance. The introduction of SAP Customer Checkout improved the fan experience at Allianz Arena by enabling mobile orders. FC Bayern also consolidated fan data from 52 systems to enhance marketing campaigns.

Manufacturing

CASE STUDY Rheem Australia

Rheem Australia reduced its cost to serve by 41% using SAP Customer Experience solutions, enhancing customer interactions from manufacturing to after-sales support.

CASE STUDY Delta Air Lines

See how Delta Air Lines uses SAP SuccessFactors solutions to create personalized talent experiences for employees.

Retail

CASE STUDY ALDO

ALDO’s core e-commerce landscape lets the retailer offer shoppers the services they want, when they want them.

CASE STUDY FC Bayern

With the support of millions of passionate fans around the globe, the club shares the ultimate will to win every match. Together, FC Bayern and SAP innovate to shape the clubs’ success and business t...ransformation and to inspire and engage

CASE STUDY Team Liquid

Team Liquid: Mining rich esports data to help players, managers, and teams compete and win

Video

Introduction || SAP Crystal Report Tutorial || Part-01

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Frequently Asked Questions(FAQ)

for SAP Crystal Reports

What is SAP Crystal Reports?

SAP Crystal Reports is a reporting tool that helps to build reports without programming using the report design wizards and parametrization capabilities for report design. It leverages built-in sorting, formulas, ranking, conditional formatting, parameters, grouping and search capabilities. It helps to enhance customer relationships, scale best practices, and grow market share.

It helps to manage security settings for the reporting environment, identify users with single sign-on capabilities and audit individual reports by tracking changes and usage. It also provides ready-to-consume information, as reports and dashboards, to colleagues, suppliers, partners and customers creating print-ready reports from the disparate data sources, and add flexibility to the reporting with the use of product wizards and parameters.

Its features are flexible reporting, pixel-perfect documents, embed images and bar codes, sharing and exporting, benefit user interface in multiple languages, enable mobile access to self-service business intelligence reports and more.

What is SAP Crystal Reports used for?

SAP Crystal Reports is a Business Intelligence Software mainly used by its customers to Scale Best Practices and Grow Market Share by Competitive Intelligence, Generation Of New Leads and Sending & Publishing Communications .

What are the top features of SAP Crystal Reports?

Dashboard, Calculator and Recording are some of the top features of SAP Crystal Reports.

Who uses SAP Crystal Reports?

SAP Crystal Reports is used by Computer Software, Information Technology And Services and Construction among other industries.

What are SAP Crystal Reports alternatives?

Phocas, ZAP Data Hub, Striim and Clicdata are popular alternatives for SAP Crystal Reports.

Where is SAP Crystal Reports located?

SAP Crystal Reports is headquartered at 3999 West Chester Pike, Newtown Square, PA 19073, USA.
lightning

Peers used SAP Crystal Reports for competitive intelligence and generation of new leads

SAP Crystal Reports Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

3.99/5 ★

Read Reviews (42)
Custom Reports

3.52/5 ★

Read Reviews (563)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

3.99/5 ★

Read Reviews (42)
Custom Reports

3.52/5 ★

Read Reviews (563)

Software Failure Risk Guidance

?

for SAP Crystal Reports

Overall Risk Meter

Low Medium High

Top Failure Risks for SAP Crystal Reports

SAP SE News

Partnership

Alibaba Group and SAP Announce Strategic Partnership to Accelerate AI-Powered Digital ...

Alibaba Group and SAP have formed a strategic partnership to accelerate AI-powered digital transformation for enterprises in China. The collaboration will integrate SAPs business applications with Alibaba Clouds AI and cloud infrastructure, enabling joint solutions for intelligent enterprise operations. This partnership targets digital innovation, data-driven decision-making, and scalable cloud deployments for Chinese businesses.

Product

Google Advances Agent2Agent (A2A) Protocol, Gains Microsoft and SAP Backing

SAP is integrating Googles Agent2Agent (A2A) protocol into its AI assistant, Joule, enabling seamless orchestration of AI agents within SAPs enterprise software ecosystem. This move, alongside support from Microsoft and Zoom, advances interoperability and secure, stateless interactions between AI-driven business applications across platforms.

Partnership

SAP and Alibaba Group Partner to Accelerate Cloud Transformation

Alibaba Group has entered a strategic partnership with SAP to accelerate its cloud transformation. Alibaba will adopt SAP Cloud ERP Private, SAP Business Suite, and multiple SAP solutions, including SAP Business AI, SAP Business Technology Platform, SAP Ariba, SAP SuccessFactors, SAP Concur, and SAP Emarsys. The collaboration includes a joint go-to-market strategy to deliver enhanced value for global customers.

Awards

Five-Time Leader in Gartner Integration Platform-as-a-Service Magic Quadrant - SAP News

SAP has been named a Leader in the 2025 Gartner Magic Quadrant for Integration Platform as a Service (iPaaS) for the fifth year in a row. This recognition highlights the SAP Integration Suites strong capabilities in connecting business processes and applications across SAP and non-SAP systems, supporting productivity and unified integration for enterprises.

SAP SE Profile

Company Name

SAP SE

Year Founded

1972

HQ Location

3999 West Chester Pike, Newtown Square, PA 19073, USA

Employees

10001+

Social

Financials

IPO