Salesforce Sales Cloud Einstein Overview
This is a summary of the comprehensive capabilities and benefits of Salesforce Sales Cloud Einstein based on over 334 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Salesforce Sales Cloud Einstein, belong to a category of solutions that help Sales Engagement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Salesforce Sales Cloud Einstein is right for your needs? Our Cuspera AI engine can evaluate how Salesforce Sales Cloud Einstein fits your specific business needs, industry, and context. Get your personalized assessment report today.
Salesforce Sales Cloud Einstein supports business activities such as:
- Engagement Management
- Forecasting
- Communication Management
- Customer Feedback Management
- Social Media Marketing
Salesforce Sales Cloud Einstein can help you with many business goals, such as Acquire Customers, Scale Best Practices, Enhance Customer Relationships, Grow Market Share, Increase Sales & Revenue, etc. It can help manage these activities if you use Chat Social Media E-Mail etc. for these needs. As a solution, Salesforce Sales Cloud Einstein's capabilities include Personalization, Capture Activity, and Recording.
Salesforce Sales Cloud Einstein was founded in 1999. Marketing and Advertising Vertical is its biggest customer base.
Reviews
"Einstein has transformed how we do business. Our sales reps have insights at their fingertips and we have seen a 20% increase in win rate. " - Sara Natali
Cuspera Reviews
146 buyers and buying teams have used Cuspera to assess how well Salesforce Sales Cloud Einstein solved their Sales Engagement needs. Cuspera uses 334 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Engagement needs.
Business Priorities
Acquire Customers and Scale Best Practices are the most popular business priorities peers achieved using Salesforce Sales Cloud Einstein.
Use Cases
Peers recommend Engagement Management , Forecasting , Communication Management , as the business use cases that they have been most satisfied while using Salesforce Sales Cloud Einstein.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Chat |
4.82/5 ★ |
"...All interactions are uploaded to Service Cloud where social conversations are matched back to existing customers for follow-up...." Case Study ACTIVISION |
| engaging and following up |
4.77/5 ★ |
"...Sales Cloud Einstein Lead Scoring uses data science and machine learning to discover your most engaged alumni (leads)...." 4 Big Tips: Salesforce for Alumni Relations and Engagement |
| Forecasting |
4.65/5 ★ |
"...Its Sales Cloud Einstein uses artificial intelligence for predictive lead scoring and capacity forecasting...." The 6 Best Sales Tools for Boosting Your Revenue |
| Communication Management with Social Media, E-Mail and Phone Calls |
4.19/5 ★ |
"...The emails Aldo does send are better connected to individual preferences and that s driven a 131% increase in email conversion over the previous year...." Case Study Aldo |
| sending & publishing communications |
4.00/5 ★ |
"...Employees across departments now collaborate internally to find fixes to issues posted on social media Activision calls this swarming...." Case Study ACTIVISION |
| tracking & monitoring communications |
3.43/5 ★ |
"...See the impact of your emails with new email tracking Get a full view of all your email activity and customer engagement with email tracking, which helps your sales reps see how their emails are impacting your customers...." Winter '19 release notes: 20 new updates for Salesforce users |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Chat |
4.82/5 ★ |
"...All interactions are uploaded to Service Cloud where social conversations are matched back to existing customers for follow-up...." Case Study ACTIVISION |
|
| engaging and following up |
4.82/5 ★ |
| Forecasting |
4.65/5 ★ |
"...Its Sales Cloud Einstein uses artificial intelligence for predictive lead scoring and capacity forecasting...." The 6 Best Sales Tools for Boosting Your Revenue |
|
| Communication Management with Social Media, E-Mail and Phone Calls |
4.19/5 ★ |
"...The emails Aldo does send are better connected to individual preferences and that s driven a 131% increase in email conversion over the previous year...." Case Study Aldo |
|
| sending & publishing communications |
4.19/5 ★ |
| tracking & monitoring communications |
4.19/5 ★ |
27+ more Business Use Cases
Our AI advisor, Wyz, harnessed 334 insights from peers and experts to help you assess how these Salesforce Sales Cloud Einstein use cases fit your Sales Engagement needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Einstein has transformed how we do business. Our sales reps have insights at their fingertips and we have seen a 20% increase in win rate. Testimonial By Sara Natali |
|
We implemented a new Return to Work offering for our clients including self-assessments, virtual consultation, contact tracing, and employee engagement tools. We're glad we have an innovative partner like Salesforce that helps us develop clinical offerings in a matter of days! Testimonial By SAMPATH NARAYANAN |
|
We are using Salesforce's Work.com solutions as a springboard for a healthier community, supporting student mental health and well-being, reviewing and reworking social issues around diversity and inclusion, and preparing our university to handle any number of different future scenarios. Testimonial By DR. ELI CAPILUOTO |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Sara Natali Senior Data Scientist Univest |
Einstein has transformed how we do business. Our sales reps have insights at their fingertips and we have seen a 20% increase in win rate. Testimonial By Sara Natali |
|
SAMPATH NARAYANAN CIO PALADINA HEALTH |
We implemented a new Return to Work offering for our clients including self-assessments, virtual consultation, contact tracing, and employee engagement tools. We're glad we have an innovative partner like Salesforce that helps us develop clinical offerings in a matter of days! Testimonial By SAMPATH NARAYANAN |
|
DR. ELI CAPILUOTO PRESIDENT UNIVERSITY OF KENTUCKY |
We are using Salesforce's Work.com solutions as a springboard for a healthier community, supporting student mental health and well-being, reviewing and reworking social issues around diversity and inclusion, and preparing our university to handle any number of different future scenarios. Testimonial By DR. ELI CAPILUOTO |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study AXARead More |
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Case Study ACTIVISIONRead More |
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Case Study WolverineRead More |
Popular Business Setting
for Salesforce Sales Cloud Einstein
Top Industries
- Marketing and Advertising
Popular in
- Small Business
- Mid Market
Peers used Salesforce Sales Cloud Einstein to Acquire customers and Scale best practices
Peer and Expert Opinion on Features
for Salesforce Sales Cloud Einstein
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (24) |
| Capture activity | Read Reviews (6) |
| Recording | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (24) |
| Capture activity | Read Reviews (6) |
| Recording | Read Reviews (6) |
IT and Other Capabilities
for Salesforce Sales Cloud Einstein
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (11) |
| Data Import | Read Reviews (17) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (11) |
| Data Import | Read Reviews (17) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (31) |
| Chat Support | Read Reviews (7) |
| Phone Support | Read Reviews (5) |
| Email Support | Read Reviews (2) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (31) |
| Chat Support | Read Reviews (7) |
| Phone Support | Read Reviews (5) |
| Email Support | Read Reviews (2) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (22) |
| Analytics | Read Reviews (40) |
| Custom Reports | Read Reviews (35) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (22) |
| Analytics | Read Reviews (40) |
| Custom Reports | Read Reviews (35) |
Software Failure Risk Guidance
?for Salesforce Sales Cloud Einstein
Overall Risk Meter
Top Failure Risks for Salesforce Sales Cloud Einstein
Vendor Profile Details
HQ Location
415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States
Employees
10001+
Social
Financials
IPO
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