Salesforce Sales Cloud Einstein Overview

Salesforce-Sales-Cloud-Einstein leverages AI to help sales teams exceed quotas and build stronger relationships. AI for Sales enhances productivity and decision-making.

Use Cases

Customers recommend Engagement Management, Forecasting, Communication Management, as the business use cases that they have been most satisfied with while using Salesforce Sales Cloud Einstein.

Other use cases:

  • Customer Feedback Management
  • Social Media Marketing
  • Cross Selling
  • Generation Of New Leads
  • Social Media Management
  • Products & Pricelist Management
  • Lead Engagement
See all use cases See less use cases

Business Priorities

Acquire Customers and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Salesforce Sales Cloud Einstein.

Other priorities:

  • Enhance Customer Relationships
  • Grow Market Share
  • Increase Sales & Revenue
  • Improve Digital And Social Presence
  • Improve ROI
  • Improve Internal Communications
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Salesforce Sales Cloud Einstein Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce Sales Cloud Einstein works with different mediums / channels such as Chat. Social Media. E-Mail etc.

Salesforce Sales Cloud Einstein's features include Personalization, Capture Activity, and Recording. and Salesforce Sales Cloud Einstein support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Salesforce Sales Cloud Einstein analytics capabilities include Analytics, and Custom Reports.

Reviews

"Our customers have rated automation resolved cases at the same level as agent resolved cases: in the low 90% range. We see this as a huge win." - Samantha Philip

Salesforce Sales Cloud Einstein, belong to a category of solutions that help Sales Engagement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Salesforce Sales Cloud Einstein

Top Industries

  • Marketing and Advertising

Popular in

  • Small Business
  • Mid Market

Salesforce Sales Cloud Einstein is popular in Marketing And Advertising, and is widely used by Small Business, and Mid Market,

Salesforce Sales Cloud Einstein Customer wins, Customer success stories, Case studies

How efficiently Does Salesforce Sales Cloud Einstein manage your Engagement Management?

How can Salesforce Sales Cloud Einstein enhance your Forecasting process?

What makes Salesforce Sales Cloud Einstein ideal for Communication Management?

How efficiently Does Salesforce Sales Cloud Einstein manage your Customer Feedback Management?

146 buyers and buying teams have used Cuspera to assess how well Salesforce Sales Cloud Einstein solved their Sales Engagement needs. Cuspera uses 334 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Engagement needs.

CUSTOMERS TESTIMONIALS
Salesforce Sales Cloud Einstein testimonial

Samantha Philip

CS Systems Developer

Sun Basket
Our customers have rated automation resolved cases at the same level as agent resolved cases: in the low 90% range. We see this as a huge win. Testimonial By Samantha Philip
Salesforce Sales Cloud Einstein testimonial

Arto Altincatal

Senior Manager, Marketing Operations and Technology

Hornblower Cruises & Events
Our internal HR bot has handled 83% of our total employee chat engagements. This has allowed our HR teams to focus their time on issues that require human interaction. Testimonial By Arto Altincatal
Salesforce Sales Cloud Einstein testimonial

Felisa Palagi

CEO

Internet Creations
AI also had an immediate impact on the business, increasing the accuracy of our June cash receivables forecast by nearly two-and-a-half times. Testimonial By Felisa Palagi
CUSTOMERS TESTIMONIALS
Salesforce Sales Cloud Einstein testimonial

Samantha Philip

CS Systems Developer

Sun Basket
Our customers have rated automation resolved cases at the same level as agent resolved cases: in the low 90% range. We see this as a huge win. Testimonial By Samantha Philip
Salesforce Sales Cloud Einstein testimonial

Arto Altincatal

Senior Manager, Marketing Operations and Technology

Hornblower Cruises & Events
Our internal HR bot has handled 83% of our total employee chat engagements. This has allowed our HR teams to focus their time on issues that require human interaction. Testimonial By Arto Altincatal
Salesforce Sales Cloud Einstein testimonial

Felisa Palagi

CEO

Internet Creations
AI also had an immediate impact on the business, increasing the accuracy of our June cash receivables forecast by nearly two-and-a-half times. Testimonial By Felisa Palagi
 

Salesforce's Agentforce AI fuels 169% growth in recurring revenue

Salesforce's Agentforce AI products have driven a 169% increase in annual recurring revenue from 29,000 new customer deals. This growth highlights Salesforce's successful investment in AI, enhancing ...customer service and sales automation. The adoption of Agentforce across various industries strengthens Salesforce's position in the CRM market, competing with giants like Microsoft and Oracle.

Read on →
 

Videoland: Driving CX with Integrated AI Agents on Salesforce

Videoland is enhancing its customer experience by integrating AI Agents on Salesforce. This initiative, led by VML, aims to improve customer service efficiency by handling subscription-related querie...s and reducing churn. The integration demonstrates Salesforce's capabilities in AI-driven customer service solutions.

Read on →
 

How a Major U.S. Labor Department AI Deployment At Salesforce (CRM) Has ...

The U.S. Department of Labor has modernized its National Contact Center using Salesforce's cloud platform, deploying Agentforce AI agents like the DOLA assistant. This rollout underscores Salesforce'...s role in AI infrastructure for federal workloads, highlighting its capabilities in data handling and automation. The deployment is part of Salesforce's broader strategy to enhance its AI-driven offerings across public and commercial sectors.

Read on →

Panasonic - Consumer Electronics

Panasonic used Salesforce AI to improve its service operations. The company wanted to make service faster and more efficient. They used assistive and autonomous AI tools from Salesforce. This helped ...Panasonic transform how they deliver service. The result was better support for their customers.

Read on →

DeVry University - Education

Agentforce helped DeVry University support students from enrollment to course completion. The platform improved student engagement and streamlined support processes. DeVry used Agentforce to connect ...students with the right resources quickly. This led to better student experiences and smoother operations. The solution focused on education technology and student success.

Read on →

Vedant Fashions Limited - Apparel & Fashion - Large

Salesforce helped Vedant Fashions Limited unify online and offline shopping for its brands. The company used Commerce Cloud, Service Cloud, Slack, Tableau, and Experience Cloud to connect customer da...ta and improve service. Online conversions rose by nearly 100%. Organic traffic increased 90% year-on-year. Site speed doubled, and add-to-cart rates grew by up to 90%. Service Cloud reduced validation time from an hour to five minutes, streamlining returns and alterations.

Read on →

Sales Cloud Einstein Demo | Sales Cloud | Salesforce

Video Thumbnail
lightning

Peers used Salesforce Sales Cloud Einstein for engagement management and forecasting

Salesforce Sales Cloud Einstein Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.49/5 ★

Read Reviews (22)
Analytics

4.60/5 ★

Read Reviews (40)
Custom Reports

4.33/5 ★

Read Reviews (35)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.49/5 ★

Read Reviews (22)
Analytics

4.60/5 ★

Read Reviews (40)
Custom Reports

4.33/5 ★

Read Reviews (35)

Software Failure Risk Guidance

?

for Salesforce Sales Cloud Einstein

Overall Risk Meter

Low Medium High

Top Failure Risks for Salesforce Sales Cloud Einstein

Salesforce, Inc. News

Partnership

Galgotias University collaborates with Salesforce to establish centre of excellence in ...

Galgotias University and Salesforce have partnered to establish a center of excellence, focusing on enhancing skills in Salesforce technologies and fostering innovation in CRM solutions.

Read more →
Partnership

Galgotias University & Salesforce Partner For Tableau AI Centre Of ...

Salesforce and Galgotias University have partnered to establish the Salesforce Centre of Excellence Tableau AI Data Lab. This initiative aims to integrate AI-driven data analytics into academic learning, providing students with hands-on experience in advanced analytics and business intelligence using Salesforce and Tableau technologies. The lab will offer industry-aligned curriculum and practical learning modules to prepare students for the data-driven economy.

Read more →
Product

Salesforce adds Slackbot features to boost CRM work

Salesforce has introduced over 30 new features to Slackbot, enhancing its integration with Salesforce and third-party applications. The update includes AI-driven capabilities like meeting transcription, note-taking, and CRM record updates. Slackbot's adoption is rapidly increasing, with significant productivity gains reported. It serves as a conversational interface for Salesforce's Customer 360, enabling seamless CRM management within Slack. The features are available on Business+ and Enterprise+ plans, with plans to expand access.

Read more →
Company

Salesforce enters Taiwan, eyes local cloud services with AWS and Google Cloud

Salesforce has established a subsidiary in Taiwan and opened a Taipei office, aiming to enhance its presence in the local cloud services market in collaboration with AWS and Google Cloud. This move highlights Taiwan's strategic importance in the global semiconductor and AI supply chain.

Read more →

Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Company Website

https://www.salesforce.com/in/

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

Facebook Linkedin Twitter

Financials

IPO