Salesforce Consumer Goods Cloud Overview

Salesforce Consumer Goods Cloud enables profitable growth on a unified platform. It leverages the world's #1 AI CRM for enhanced efficiency.

Use Cases

Customers recommend Advertisement, Market Research, Channel Marketing, as the business use cases that they have been most satisfied with while using Salesforce Consumer Goods Cloud.

Other use cases:

  • Relationship Management
  • Collaboration
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Business Priorities

Enhance Customer Relationships and Improve Stakeholder Relations are the most popular business priorities that customers and associates have achieved using Salesforce Consumer Goods Cloud.

Other priorities:

  • Increase Sales & Revenue
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Salesforce Consumer Goods Cloud Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce Consumer Goods Cloud works with different mediums / channels such as Website. Offline. On Premises etc.

Comprehensive Insights on Salesforce Consumer Goods Cloud Use Cases

Case Studies

Financial Services

CASE STUDY Prudential

Agentforce helps Prudential's retirement sales team connect better with customers and advisors. The team uses Agentforce to focus on building relationships. This leads to improved customer engagement.... The solution supports sales efforts in the financial services industry. Prudential benefits from streamlined sales processes.

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Food & Beverages

CASE STUDY Uber Eats

Uber Eats used Service Cloud, MuleSoft, Tableau, and Sales Cloud to automate workflows and unify data from 30+ global systems. Agents now see all customer and merchant data in one place, saving time ...and reducing manual steps. This automation helps resolve merchant disputes and refund cases much faster. Einstein predicts case priorities, cutting triage times. Uber Eats improved agent efficiency and can now support 25 million restaurateurs and their customers worldwide.

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Financial Services

CASE STUDY Nexo

Agentforce helped Nexo improve crypto customer support. Nexo needed to keep up with fast changes in the crypto industry. Agentforce provided tools for better support. Nexo redefined how they help cus...tomers. The solution made support faster and more reliable.

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Consumer Electronics

CASE STUDY Panasonic

Panasonic used Salesforce AI to improve its service operations. The company wanted to make service faster and more efficient. They used assistive and autonomous AI tools from Salesforce. This helped ...Panasonic transform how they deliver service. The result was better support for their customers.

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Financial Services

CASE STUDY RBC Wealth Management

Salesforce helped RBC Wealth Management bring 26 systems into one CRM platform. Advisors now have a single view of each client. Onboarding time dropped from weeks to just 24 minutes. The new digital ...experience gives clients full account visibility. Maintenance costs fell by 50%. The platform uses low-code automation and APIs to speed up innovation.

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CASE STUDY Zota

Zota invested in digital labor. This led to 30% year-over-year growth. The company used digital tools to improve results. The focus was on using technology to drive business success. The investment p...aid off with strong growth numbers.

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Salesforce Consumer Goods Cloud Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.72/5 ★

Read Reviews (2)
Analytics

4.06/5 ★

Read Reviews (3)
Custom Reports

3.53/5 ★

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.72/5 ★

Read Reviews (2)
Analytics

4.06/5 ★

Read Reviews (3)
Custom Reports

3.53/5 ★

Read Reviews (2)

Software Failure Risk Guidance

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for Salesforce Consumer Goods Cloud

Top Failure Risks for Salesforce Consumer Goods Cloud

Salesforce, Inc. News

Product

Salesforce launches Agentforce for Public Sector to take on time-consuming government work

Salesforce has launched Agentforce for Public Sector, a new AI-driven solution designed to enhance government efficiency by automating complex tasks. This digital workforce of AI agents supports government employees in handling duties like compliance management and recruitment. Agentforce integrates with Salesforce's Public Sector Solutions and runs on AWS, ensuring security and compliance. Available now, it aims to improve public service delivery and reduce administrative burdens.

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Product

Salesforce AI Research Helps Businesses Get Ready For The Agentic Enterprise - Salesforce

Salesforce AI Research introduced CRMArena-Pro, a simulation environment for testing AI agents in complex business scenarios, and launched the Agentic Benchmark for CRM to evaluate AI agents' performance in enterprise contexts. The new Account Matching capability autonomously unifies scattered datasets, enhancing data quality and reducing handling time by 30 minutes per case. These innovations aim to prepare businesses for the agentic enterprise era.

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Customer

Global pharma and medtech organizations select Life Sciences Cloud for connected clinical trials, patient services, and HCP engagement - Salesforce

Salesforce's Life Sciences Cloud is being adopted by leading pharma and medtech organizations like Boehringer Ingelheim, Pfizer, and Takeda. This platform integrates AI to enhance clinical trials, patient services, and healthcare provider engagement, aiming to improve patient outcomes and streamline operations. The solution connects sales, service, marketing, and clinical data, facilitating efficient healthcare delivery and personalized experiences.

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Customer

Salesforce com : Life Sciences Cloud Now Selected by More than 70 Industry ... - MarketScreener

Salesforce's Life Sciences Cloud has been adopted by over 70 leading industry customers, including Boehringer Ingelheim and Pfizer, to enhance healthcare engagement and patient outcomes. This AI-driven platform integrates data across the healthcare ecosystem to expedite life-enhancing treatments.

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Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Company Website

https://www.salesforce.com/in/

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

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Financials

IPO