Latest News & Updates on Salesforce, Inc.

Salesforce partners with Snap Inc. to integrate its Agentforce AI agents into Snap's Specs augmented-reality glasses for enterprise use. This integration aims to enhance hands-free workplace tasks in... various environments, leveraging Salesforce's AI capabilities to provide practical applications for Snap's Specs in the enterprise market.
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Salesforce has expanded Slack into a "work operating system" at Dreamforce 2026, enhancing AI collaboration in public channels. New features like Slack Code and Slackforce Surfaces integrate AI into ...team workflows, enabling coding and task management within Slack. This aligns with Salesforce's AIforce strategy, leveraging metadata-driven architecture for dynamic AI interfaces, enhancing enterprise software interaction.
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Salesforce introduced AIforce, an interface and governance layer that connects external AI platforms like Claude and Slack to Salesforce's CRM controls. This integration allows users to initiate task...s in these platforms while Salesforce manages permissions and business logic. AIforce aims to enhance CRM functionality without replacing Salesforce's core system.
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Salesforce introduced AIforce at Dreamforce 2026, a strategic brand that integrates Salesforce with external environments like Claude and Slack, using an agent-as-UI model. This shift challenges trad...itional per-seat pricing by offering consumption-based options, aiming to align costs with automated work volume. AIforce's success hinges on its ability to manage complex workflows without human intervention.
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Salesforce is adapting its business model to thrive in an AI-focused landscape, moving away from traditional seat-based pricing to more flexible, outcome-based models. At Dreamforce, Salesforce intro...duced AIforce, enhancing data accessibility across platforms like Slack and Agentforce Coworker. This shift aims to better integrate AI systems, such as Anthropic's Claude, into Salesforce's ecosystem, reflecting a significant evolution in user interaction and pricing strategies.
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Salesforce CEO Marc Benioff, at Dreamforce, emphasized the need for ethical AI development, warning against repeating social media's mistakes. Salesforce's Claudeforce plugin integrates Anthropic's C...laude for enhanced AI data management. This integration highlights Salesforce's focus on accountability in AI, aligning with Benioff's advocacy for responsible AI practices.
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Snap's Specs AR glasses integrate with Salesforce's Agentforce platform, Nvidia's spatial AI, and AWS's AI assistant to enhance enterprise productivity. The glasses target deskless workers, enabling ...access to CRM data and automating tasks. This positions Specs as a practical tool for industries like retail and field service, differentiating it from consumer AR/VR markets.
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Salesforce and Slack have introduced Slackforce, a live, multiplayer interface that integrates Salesforce functionalities directly within Slack, enhancing team collaboration and customer engagement.

Salesforce has expanded its Missionforce capabilities by integrating OpenAI's frontier models to enhance government missions. This partnership allows government agencies to utilize advanced AI for im...proved policy execution, operational efficiency, and citizen services. The integration with OpenAI enables secure, mission-critical AI applications, supporting faster decision-making and streamlined operations in government environments.
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Salesforce introduces Builder Central, a no-code AI workspace designed to streamline app and AI agent development within Salesforce's ecosystem. Powered by Headless Toolkit, it enhances security and ...efficiency by integrating with Salesforce's existing infrastructure. The beta launch is set for the week of September 21, 2026, offering features like automated testing and deployment.
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Salesforce introduces the Trusted Enterprise AI Harness, a new architecture designed to integrate AI capabilities across business functions. This system offers six trusted capabilities, including con...text, agency, action, governance, security, and models, allowing enterprises to manage AI securely and efficiently. The AI Control Plane provides a unified platform for overseeing AI operations, enhancing Salesforce's AIforce strategy.
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Salesforce has launched a new portfolio of AI agents under its Agentforce platform, designed to handle high-value tasks across sales, service, commerce, and workforce management. These agents, integr...ated with Salesforce's Customer 360, are equipped to pursue long-term goals, learn new skills, and improve over time. The launch includes agents like Casey for customer service and Hunter for sales, offering companies enhanced automation and efficiency.
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Salesforce has launched new Core, Advanced, and Max editions for its Agentforce suite, integrating AI, analytics, and collaboration tools like Slack and Tableau. These editions aim to simplify the bu...ying process and enhance agentic transformation for businesses. The Max edition offers 60% more value than previous versions without additional cost.
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S-Docs launched an AI-powered document automation suite on Salesforce, targeting regulated sectors like financial services and healthcare. This integration enhances Salesforce's CRM by automating sec...ure document workflows, potentially increasing adoption in high-regulation environments. The suite supports compliance and auditability, aligning with Salesforce's strategy to deepen its presence in regulated industries.
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Salesforce reported a strong fiscal second-quarter revenue of $11.35 billion, driven by its AI platform Agentforce, which achieved $1.5 billion in annualized revenue. The company announced a partners...hip with Anthropic, integrating Claude AI models into Salesforce's CRM platform, enhancing its AI capabilities. Despite the growth, Salesforce faces challenges with debt-funded buybacks and proving sustained growth in its AI offerings.
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Salesforce is shifting its AI product pricing model from traditional subscriptions to outcome-based pricing, allowing enterprise customers to pay based on revenue growth or cost savings achieved thro...ugh AI. This strategic pivot aims to align Salesforce's revenue with customer business outcomes, marking a significant change in the SaaS industry.
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Salesforce and Anthropic expanded their partnership with a new integration, Claudeforce, combining Claude's AI capabilities with Salesforce's customer data and workflows. This move aims to enhance Sa...lesforce's CRM offerings by integrating AI tools, showcasing the company's adaptability to AI advancements.
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Salesforce and Anthropic have launched Claudeforce, integrating Anthropic's Claude chatbot with Salesforce's platform. This integration makes Claude the default AI model across Salesforce products, i...ncluding Slack, to automate sales tasks and enhance enterprise workflows. The move aims to deepen AI integration within Salesforce's ecosystem, enhancing customer engagement and operational efficiency.
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Salesforce announced several product releases and enhancements in its FY27 Q2 update. Key updates include the launch of Agentic Advisor, Agentforce Commerce, and Agentforce Help Agent, which leverage... AI to enhance customer service and commerce capabilities. Additionally, Salesforce introduced new MCP servers for better integration with Slackbot, enhancing CRM functionalities within Slack. These innovations aim to improve customer engagement and operational efficiency across various platforms.
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Salesforce introduces AIforce, an enterprise AI harness designed to integrate data and workflows with AI agents without additional integrations. AIforce aims to unify Salesforce's platform layers, in...cluding data, applications, and semantics, enhancing enterprise transformation. The platform features zero data retention and packaged agents for industry-specific tasks.
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ZoomInfo updated its MCP integration on Salesforce AgentExchange, linking verified go-to-market data directly into Slack AI. This integration enhances Salesforce's AI capabilities by feeding its ecos...ystem and supporting its AI-driven CRM strategy.
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Agiloft launched a no-code contract management platform integrated with Salesforce's AgentExchange, enhancing automated contract workflows within Salesforce CRM. This integration centralizes contract... data, reduces manual processes, and supports Salesforce's agent-driven enterprise workflow vision, aligning with its AI-driven automation strategy.
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Salesforce expands its Headless 360 platform, transforming its clouds into reusable enterprise capabilities for AI agents. New features include MCP servers, Slack integrations, and developer tools, e...nhancing secure AI agent interactions across Salesforce's ecosystem. This evolution supports AI-driven enterprise operations, allowing seamless integration and reuse of business capabilities.
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AwsQuality has launched WhatsForce Connect, a solution that integrates WhatsApp messaging directly into Salesforce, allowing sales, service, and marketing teams to manage communications within the CR...M. The product offers features like WhatsApp chat on Salesforce records, Salesforce Flow automation, and Marketing Cloud integration, facilitating seamless customer engagement and workflow automation.
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Sweep has launched the Multi-Org Agent for Salesforce, enabling enterprises to manage multiple Salesforce environments efficiently. This new agent maps dependencies and automations across fragmented ...Salesforce systems, reducing risks like outages and compliance gaps. It supports strategic consolidation, M&A integration, and AI readiness. Sweep plans to extend this capability to Snowflake and ServiceNow soon.
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Salesforce is advancing its AI initiatives, particularly with its Agentforce product, as noted by Evercore ISI. The company is expanding its Agentic Enterprise Pro offerings to enhance AI agent deplo...yment and broaden use cases for customers, signaling positive momentum in AI adoption.
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Salesforce released its 2026 Agentic Enterprise Index, highlighting a significant increase in AI agent deployments and their impact across industries. The report shows a threefold increase in activat...ed agents, with notable efficiency gains in retail and financial services. AI agents are increasingly versatile, handling complex tasks and driving sales growth, particularly during peak demand periods.
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Salesforce's 2026 Agentic Enterprise Index reveals a tripling in AI agent deployments, significantly enhancing customer engagement and operational efficiency. The index highlights a bifurcation in AI... deployment strategies across industries, with consumer sectors focusing on task-specific agents and complex sectors on versatile agents. This shift underscores AI's growing role in driving business outcomes and competitive dynamics in enterprise technology.
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Salesforce has introduced a step-up authentication feature in its Marketing Cloud Engagement, requiring administrators to verify their identity before making high-risk security changes. This update e...nhances security by applying multi-factor authentication during sensitive operations and is part of a broader rollout to include additional security settings and future support for platform authenticators.
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The article discusses the challenges enterprises face when running Microsoft 365 and Salesforce in silos, leading to data quality issues. It suggests integrating a structured data collection layer to... streamline workflows and improve data accuracy, highlighting the benefits of such integration in reducing manual data entry and enhancing operational efficiency.
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Salesforce and Intel are collaborating to advance the "Agentic Enterprise" by integrating Salesforce's autonomous workflow software with Intel's advanced semiconductor technology. At the Agentforce W...orld Tour in Singapore, Salesforce demonstrated AI systems that enable seamless transactions within chat interfaces, while Intel's chiplet packaging supports the computational demands of these AI solutions.
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Pervaziv AI has integrated Salesforce CRM into its Cortex Enterprise AI platform, enhancing customer data integration and enterprise AI workflows. This integration allows teams to access Salesforce C...RM context within AI-assisted environments, improving coordination between customer-facing and technical operations. The addition of Salesforce CRM marks the tenth enterprise Model Context Protocol connection in Cortex, expanding its multicloud and connected enterprise capabilities.
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Salesforce has launched MCP servers to integrate Slack with Salesforce CRM, Tableau, Data 360, and third-party AI tools. This integration enhances Slackbot, enabling it to serve as a conversational i...nterface for tasks across the Salesforce ecosystem, allowing users to manage Salesforce records and run automations directly within Slack using natural language.
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Salesforce's Legal and Corporate Affairs team uses Slackbot to automate and enhance legal workflows. Slackbot streamlines processes like contract management and legal queries, reducing context-switch...ing and improving efficiency. This AI-driven transformation allows legal professionals to focus on complex tasks, demonstrating Salesforce's commitment to integrating AI in high-stakes environments. The initiative serves as a model for AI adoption across enterprises.
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Navatar has launched a Claude-native deal engine for private equity and M&A advisory teams using Salesforce. This new platform integrates Navatar CRM, Navatar AI, Salesforce Agentforce, and Anthropic...’s Claude, allowing structured deal data management and natural-language queries. The integration enhances Salesforce's capabilities in regulated industries by combining structured workflows with open-ended analysis.
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Salesforce employs a "Customer Zero" model, using its own employees to rigorously test new software products before release. This internal testing process involves 75,000 employees, ensuring products... are robust and meet real-world demands. The approach helps refine products like the TechForce Agent, improving customer satisfaction and operational efficiency.
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Salesforce has launched a new B2B Commerce Suite featuring agentic buying and AI-driven search capabilities. The suite integrates omni-channel buying, enabling seamless transitions between digital st...orefronts and sales reps. Key features include a 24/7 Buyer Agent, intent-driven search, and Headless360 architecture, enhancing customer engagement and digital commerce efficiency.
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Salesforce and Databricks have expanded their partnership to integrate AI agents into enterprise workflows, enhancing data management and security. This collaboration introduces features like Federat...ed Authentication and governance tools, aiming to improve AI-driven customer engagement and compliance with data privacy regulations. The partnership positions Salesforce competitively against Microsoft and Oracle in the AI-enhanced CRM market.
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Salesforce launched the AI-powered SMB Growth Kit in India, integrating its Agentforce Sales platform with Slack and Tableau. This bundled offering aims to help small and medium businesses streamline... CRM, collaboration, and analytics. The kit can be deployed in four to six weeks through Salesforce's reseller partners, providing a unified system for sales, collaboration, and analytics.
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Salesforce launched the SMB Growth Kit in India, integrating Agentforce Sales, Slack, and Tableau into a unified platform. This kit aims to help small businesses streamline operations and enhance rev...enue generation with AI-driven insights and collaboration tools. Available through Salesforce reseller partners, it offers structured onboarding and support for seamless adoption.
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Salesforce introduced its "Headless 360" architecture at the Agentforce Digital Summit 2026, enabling AI agents to execute tasks across marketing, commerce, and sales. This architecture allows humans... and AI to collaborate under a unified framework, transforming enterprise software roles and enhancing customer experiences. The summit highlighted AI applications in South Korean companies, showcasing innovations in AI-driven marketing and commerce.
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Anthropic launched Claude Tag, an AI assistant feature, into Salesforce's Slack app. This feature, available in Beta for Claude Team and Claude Enterprise, allows Claude to join conversations and com...plete tasks across channels. It replaces the previous Claude integration in Slack, enhancing AI-driven customer engagement.
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Summize integrates its contract lifecycle management (CLM) platform directly into Salesforce, enabling legal and commercial teams to manage contracts within the CRM environment. This integration stre...amlines contract workflows, reduces manual tasks, and enhances visibility and governance. AI-powered tools within the CLM layer further accelerate contract review and negotiation processes, improving overall efficiency and data consistency.
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Salesforce has launched MCP Servers, integrating AI and data analytics into Tableau and Slack. This integration enhances Slackbot's capabilities, allowing small businesses to access real-time data in...sights and visualizations within Slack. It promotes data-driven decision-making and collaboration, although businesses must manage data governance and training for effective use.
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Salesforce has announced the general availability of its MCP servers, which integrate with Slack to enhance data-driven decision-making. The integration allows Slackbot to access Salesforce CRM, Data... 360, and Tableau, providing real-time insights and actions within Slack. This development aims to streamline workflows and improve collaboration by bringing data and communication into a single interface.
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Salesforce enhances Slackbot with MCP integrations, enabling seamless AI agent interoperability across its platforms and external agents like Anthropic and OpenAI. This integration aims to streamline... sales processes by reducing application switching and providing real-time insights. Salesforce's Slackbot acts as a "super agent," orchestrating tasks and simplifying CRM updates through natural language commands.
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Salesforce has enhanced its Slackbot by integrating it with the entire Salesforce platform, enabling users to access and interact with Salesforce, Tableau, Data 360, and Agentforce directly through S...lack. This update aims to simplify workflows by making Slackbot a central interface for collaboration and data retrieval, supporting Salesforce's Headless 360 strategy.
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Salesforce has enhanced Slackbot to integrate with its Headless 360 platform, enabling seamless CRM operations within Slack. This integration allows users to access Salesforce data, automate workflow...s, and utilize AI-driven insights directly in Slack conversations, enhancing productivity and decision-making. The integration includes support for custom Salesforce configurations and partner-built apps, democratizing access to data and insights across organizations.
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Salesforce integrates its Informatica acquisition into Data 360 and Agentforce platforms, enhancing AI-driven data and workflow capabilities. The company commits $1 billion to AI investment in Switze...rland, aiming to strengthen its European presence and agentic AI development.
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Salesforce has launched Agentforce Commerce, introducing AI agents like Shopper Agent, Buyer Agent, and Merchant Agent. These agents integrate with platforms such as ChatGPT and Google Search to enha...nce B2C, B2B, and order management processes. The release aims to transform commerce by leveraging AI for product discovery and customer engagement, offering a seamless connection between owned channels and external AI apps.
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Salesforce has integrated Claude AI, developed by Anthropic, into its CRM ecosystem, enhancing capabilities for US businesses. This integration allows Claude to analyze CRM data, automate tasks, and ...improve customer engagement through Salesforce's Agentforce AI platform. The Model Context Protocol (MCP) ensures secure real-time data access, benefiting industries like financial services and healthcare. The integration aims to streamline workflows and boost productivity by leveraging AI for complex tasks within Salesforce.
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Duo has integrated its Single Sign-On (SSO) solution with Salesforce, enhancing security by adding two-factor authentication and flexible security policies. This integration supports SAML 2.0 logins ...and offers features like user enrollment, device management, and various authentication methods. Salesforce users can now leverage Duo's cloud-hosted identity provider to secure access and manage authentication policies.
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Salesforce has launched Agentforce Help Agent, a new AI-driven customer service solution that integrates with its Agentforce 360 Platform. The service features a performance-based pricing model, char...ging only for issues resolved autonomously by AI. It supports various customer service tasks and channels, enhancing personalized and proactive customer experiences.
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Salesforce will require phishing-resistant multi-factor authentication (MFA) for all privileged users starting July 20, 2026. This mandate affects users with high-level permissions, ensuring stronger... security measures. Duo offers solutions like Passkeys and Duo Mobile Proximity Verification to help organizations meet this requirement without disrupting workflows.
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Salesforce has launched Agentforce Commerce, now generally available with Shopper, Buyer, and Merchant agents, enhancing e-commerce workflows. These agents integrate with native ChatGPT and Google AI..., improving customer interaction and operational efficiency. The rollout includes Agentic Commerce Search, leveraging Cimulate technology for intent-aware discovery, and Storefront Next for faster B2C launches.
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Salesforce has launched Agentforce Commerce, making Shopper, Buyer, and Merchant Agents generally available. The release includes ChatGPT integration and introduces Agentic Commerce Search, enhancing... product discovery. The solution aims to unify customer interactions across marketing, commerce, and service, keeping transactions on brand-owned platforms. This integration targets seamless customer experiences and data continuity.
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Salesforce has expanded its product offerings, including Agentforce and Data 360, to the AWS Marketplace in India. This integration allows Indian businesses to streamline procurement and IT managemen...t while leveraging Salesforce's AI and data-driven solutions. The collaboration with AWS aims to enhance digital and agentic transformations for enterprises in India.
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Salesforce has launched AI agents within its Agentforce Commerce platform, integrating with ChatGPT and Google. This update enhances B2C and B2B commerce, offering AI-driven features like conversatio...nal interfaces and advanced search capabilities. The integrations aim to improve conversion rates and streamline operations across retail channels, leveraging AI to connect product catalogs with external platforms.
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Salesforce's Summer '26 release introduces significant updates, focusing on AI integration, real-time data, and enhanced automation. Key features include multi-agent orchestration, self-service impro...vements, and AI-driven customer engagement tools. The release aims to enhance productivity and user experience across sales, service, and commerce functions, highlighting Salesforce's shift towards AI as a core business workflow component.
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Salesforce introduces a new pay-per-resolution pricing model for its Agentforce Help Agent, charging businesses only when issues are resolved autonomously. This shift from traditional seat-based pric...ing aims to align costs with successful outcomes, enhancing customer engagement and addressing previous adoption barriers. The model will be available from July 2026.
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Salesforce plans to release Agentforce Help Agent, an AI-driven customer service tool, next month. It integrates prepackaged actions and case management, enabling communication across multiple channe...ls. The tool simplifies deployment with plain-language configuration and adopts a new outcomes-based pricing model. Salesforce's acquisition of Fin will enhance future iterations of Agentforce Service.
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Salesforce has launched Help Agent, a prepackaged AI service agent on its Agentforce platform, designed to simplify AI customer service deployment. It offers a low-code setup and a new pay-per-resolu...tion pricing model, charging $2 per resolved issue. This approach aligns AI spending with operational value, focusing on business outcomes rather than raw AI usage. Help Agent and the updated Customer Service Portal will be available in July 2026.
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Salesforce is advancing its AI capabilities with products like Einstein, Agentforce, and Data Cloud, integrating AI-driven productivity tools into its core CRM stack. These tools enhance revenue oppo...rtunities within its existing customer base. Despite AI growth, Salesforce's core business remains tied to broader enterprise software budgets. The company reported $3.4 billion in AI and data ARR, emphasizing AI's role in reshaping its revenue mix.
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Salesforce introduced Agentforce Help Agent, a pre-packaged AI service agent designed for customer service teams. It features a pay-per-resolution pricing model, charging $2 per successful resolution.... The agent integrates with existing systems, supports multiple channels, and leverages Salesforce's Trust Layer for data protection. It will be available in July.
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Salesforce and OpenAI have launched Missionforce, a new AI-driven platform designed to enhance government operations. The platform integrates OpenAI's models to improve efficiency and service deliver...y in government agencies. Missionforce includes features like the Policy Engine for rapid policy execution and tools for real-time operations management, aiming to streamline workflows and foster public-private partnerships.
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Salesforce and NVIDIA jointly launched Koa, a CRM reasoning model built on NVIDIA's Nemotron 3 Super. Koa is designed to execute CRM workflows, trained on synthetic scenarios from Salesforce's 27 yea...rs of CRM expertise. It aims to reduce CRM action errors and improve decision-making. General availability is expected in Winter 2026.
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Salesforce and Nvidia jointly developed Koa, a domain-specific reasoning model for Salesforce's Agentforce ecosystem, announced at Dreamforce. Koa allows enterprises to maintain control over model we...ights and data, reducing inference costs. This collaboration highlights Salesforce's strategic focus on AI technology and its commitment to enhancing CRM solutions.
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Salesforce expands its Missionforce platform with new AI capabilities and a partnership with OpenAI. This collaboration integrates OpenAI models into Salesforce's Public Sector Solutions, enhancing A...I-driven applications for government agencies. The expansion includes the Missionforce Policy Engine, Operations, and Field & Operations tools, aimed at automating policy implementation, digitizing workflows, and managing assets.
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Salesforce and OpenAI have deepened their partnership to integrate AI into enterprise tools, enhancing sales and customer service. Uber for Business uses Agentforce to boost onboarding efficiency, wh...ile West Monroe automates reporting with Salesforce and ChatGPT. The collaboration also extends to business analysis with a new Tableau plugin, showcasing AI's role in improving business performance.
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Salesforce has partnered with FIDE, becoming the Title Sponsor and Technological Partner for the FIDE World Chess Championships. The collaboration introduces Salesforce's Agentforce 360 portfolio, in...cluding Slack, to enhance FIDE's operations, player rankings, and fan experiences. This partnership aims to transform chess events with AI-driven solutions, offering real-time player rankings and fan engagement tools.
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Salesforce has led a $166 million funding round for HiBob to develop an AI-powered organizational intelligence platform. This investment aims to enhance HiBob's capabilities in workforce data managem...ent and AI integration, building on its existing partnership with Slack. HiBob plans to use the funds to accelerate product development and innovation programs.
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Salesforce co-led a $3.2 billion funding round for HR software firm HiBob, marking a significant corporate investment. Salesforce's Q2 revenue increased by 11% to $11.35 billion, with a raised fiscal... year revenue guidance.
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Salesforce and Anthropic have formed a strategic partnership, integrating Anthropic's Claude AI into Salesforce's platform, branded as "Claudeforce." Salesforce will invest $300 million in Anthropic ...tokens and has a $5 billion equity stake. Claude AI will power Salesforce's Agentforce suite and Slack, enhancing AI capabilities across enterprise workflows. The integration is facilitated through Amazon Bedrock and Anthropic's Model Context Protocol.
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Salesforce expanded its artificial intelligence partnership with Anthropic, contributing to a significant stock rally.

Salesforce and Anthropic have expanded their strategic partnership, introducing "Claudeforce," which integrates Claude's reasoning models into Salesforce's Agentforce platform and Slack. This collabo...ration enhances sales teams' capabilities by enabling live customer data analysis and governed actions within Claude, positioning Salesforce as a leader in AI-driven enterprise workflows.
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Salesforce expanded its partnership with AI startup Anthropic, launching "Claudeforce," a plugin for salespeople to access data via Anthropic's Claude chatbot. The collaboration aims to enhance AI-dr...iven sales data access. Salesforce's stock surged 22% following this announcement and its strong second-quarter earnings, with revenue at $11.35 billion and adjusted earnings per share at $5.90.
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Salesforce and Anthropic have announced Claudeforce, a strategic partnership integrating Claude's AI capabilities with Salesforce's CRM platform. This collaboration introduces Salesforce in Claude, a... plugin with 37 prebuilt sales skills, enhancing sales processes through AI-driven automation. The partnership aims to expand integrations across Salesforce, Claude, and Slack, offering seamless enterprise AI solutions.
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Salesforce and Anthropic have expanded their partnership with the launch of Claudeforce, integrating Salesforce's CRM capabilities directly into Anthropic's Claude platform. This new plugin allows us...ers to manage CRM data without accessing Salesforce's traditional interface, offering pre-built sales skills and a streamlined user experience. The collaboration highlights a shift towards AI-driven enterprise software, emphasizing data and workflow integration over traditional user interfaces.
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Salesforce and Anthropic have launched Claudeforce, a strategic partnership that integrates Claude's AI reasoning with Salesforce's enterprise platform. This collaboration introduces Salesforce in Cl...aude, a plugin with 37 prebuilt sales skills, enhancing sales automation and enterprise data integration. The partnership also embeds Claude into Salesforce and Slack, aiming to transform enterprise AI applications and productivity.
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Salesforce Ventures participated in Muon Space's $250M Series C funding round, valuing Muon Space at $1.5B. This investment highlights Salesforce's venture capital involvement.

HyphenX Solutions offers Salesforce implementation services to optimize CRM deployments and prevent losses from poor execution. Their approach includes structured discovery workshops, clean integrati...ons, and adoption-focused training, ensuring the platform aligns with actual business workflows. HyphenX also provides consulting, integration, and development services for Salesforce.
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Salesforce has invested in Solomei AI's Callimacus platform, enhancing its AI-powered digital experiences. This strategic investment aims to expand Callimacus's engineering and research capabilities,... accelerating product development and commercial operations in Europe and North America. The platform offers real-time personalized experiences, integrating with traditional digital systems.
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Salesforce and the Province of Entre Ríos signed a Memorandum of Understanding to advance AI initiatives. The collaboration focuses on digital transformation, SME support, and AI skills training, le...veraging Salesforce's expertise. This marks Salesforce's first provincial collaboration in Argentina, aiming to drive economic and social development through AI.
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Salesforce and the Province of Entre Ríos have signed a Memorandum of Understanding to advance AI initiatives. The collaboration focuses on digital transformation, support for SMEs, and AI skills tr...aining. Salesforce will leverage its expertise to enhance public services and provide AI training via its Trailhead platform, marking a significant step in its commitment to technological development in Argentina.
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Salesforce is in talks to acquire Listen Labs, an AI-powered customer research platform, for approximately $2 billion. The acquisition aims to enhance Salesforce's capabilities in customer research a...nd insights. The deal is not yet finalized, and discussions are ongoing.
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Salesforce has completed its acquisition of Fin, enhancing its customer service AI capabilities. Fin's AI customer agent platform will integrate with Salesforce's offerings, providing companies with ...advanced tools for automating customer service across various channels. This acquisition aims to accelerate the deployment of AI agents, offering scalable solutions for businesses of all sizes.
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Salesforce is in talks to acquire AI startup Listen Labs for approximately $2 billion. This acquisition would enhance Salesforce's capabilities in customer research and data analytics, integrating Li...sten Labs' AI-driven market research platform into its existing AI portfolio.
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Salesforce is reportedly in talks to acquire AI research firm Listen Labs for $2 billion. Listen Labs specializes in AI-driven market and customer research, offering insights for brands like Anthropi...c and Google. This acquisition would enhance Salesforce's AI capabilities in CRM tools, positioning it strongly in the enterprise AI market.
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Salesforce is in discussions to acquire AI startup Listen Labs for $2 billion. Listen Labs specializes in voice AI technology that automates customer interviews, serving major clients like Microsoft ...and Canva. This acquisition would enhance Salesforce's AI capabilities for enterprise agents. The deal remains unfinalized, with Salesforce assessing the valuation's feasibility.
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Salesforce is acquiring Fin for $3.6 billion to enhance its customer service AI capabilities with Fin's Apex AI model. This acquisition aims to improve Salesforce's CRM offerings and address data man...agement challenges, building on its prior acquisition of Informatica. The deal is expected to close in fiscal Q4 2027.
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Salesforce announced an agreement to acquire Fin for approximately $3.6 billion, aiming to enhance its AI offerings. The acquisition will enable Salesforce to deliver autonomous customer service agen...ts and expand its presence in the AI software market. Fin's AI Agent platform resolves complex customer queries across channels, supporting Salesforce's strategy to offer AI-driven solutions to enterprises.
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Salesforce has acquired m3ter, a platform specializing in consumption-based monetization. This acquisition will enhance Salesforce's Agentforce Revenue Management by integrating high-volume mediation..., metering, and rating capabilities, supporting enterprises with flexible usage and outcome-based pricing models for the AI era.
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Salesforce plans to acquire Fin, an AI-powered customer service platform, for $3.6 billion. The acquisition aims to enhance Salesforce's Agentforce platform with Fin's AI capabilities for handling co...mplex queries across various channels. The deal is expected to close in Q4 of Salesforce's fiscal year 2027.
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Salesforce announced its second quarter fiscal 2027 results, reporting a 14% year-over-year increase in current remaining performance obligations to $33.5 billion. Revenue reached $11.3 billion, up 1...1% year-over-year. The company raised its full-year revenue guidance to $46.1 billion-$46.4 billion, reflecting strong demand for AI and data products.
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Salesforce announced it will release its second quarter fiscal 2027 financial results on August 26, 2026, followed by a live webcast to discuss the results.

Salesforce has promoted Miguel Milano to operating chief, expanding its leadership team. Milano, a former Oracle executive, rejoined Salesforce in 2023 as chief revenue officer. This move follows Sal...esforce's previous leadership experiments with co-CEOs. Additionally, Srini Tallapragada will leave his role, with Rohan Kumar stepping in as chief platform and engineering officer.
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Salesforce has appointed Krishna Kumar Parthasarathy, a former Microsoft executive, as executive vice president of engineering. Parthasarathy will lead engineering teams for Salesforce's core product...s, including Agentforce and Service Cloud. This hire is part of a trend of senior Microsoft security leaders moving to major tech competitors like Salesforce, AWS, and ServiceNow.
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Salesforce has been recognized as a Leader in the 2026 Gartner Magic Quadrant for Healthcare Provider Industry Cloud Platforms. This recognition highlights Salesforce's capabilities in data interoper...ability, AI-driven workflow automation, and composable architecture, empowering healthcare providers to enhance patient care and operational efficiency.
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Salesforce has been named a Leader in the 2026 IDC MarketScape for Worldwide Software Platforms for National Civilian Government AI-Enabled Case Management. The recognition highlights Salesforce's st...rengths in mission-specific case management templates, AI investments, and global compliance. This accolade underscores Salesforce's role in enhancing government agencies' efficiency and responsiveness through AI-driven solutions.
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Salesforce has been recognized as a Leader in the 2026 Gartner Magic Quadrant for Conversational AI Platforms. This recognition highlights Salesforce's capabilities in delivering enterprise-scale con...versational AI solutions through its Agentforce platform, which integrates multiple enterprise systems to enhance customer interactions across various channels.
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