SABIO Overview
This is a summary of the comprehensive capabilities and benefits of SABIO based on over 381 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
SABIO, HappyFox Help Desk, Yonyx, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if SABIO is right for your needs? Our Cuspera AI engine can evaluate how SABIO fits your specific business needs, industry, and context. Get your personalized assessment report today.
SABIO supports business activities such as:
- Knowledge Management
- Communication Management
- Measuring Customer Satisfaction
- Helpdesk Management
- Content Curation
SABIO can help you with many business goals, such as Scale Best Practices, Grow Market Share, Improve Internal Communications, Acquire Customers, and Enhance Customer Relationships. It can help manage these activities if you use Website for these needs. As a solution, SABIO's capabilities include Ticketing, and Personalization.
SABIO Consumer Services Vertical is its biggest customer base.
Reviews
"...Hamburg, Germany About Blog SABIO has supplied perfect knowledge management for customer service since 2000...." Top 15 Knowledge Management Blogs and Websites To Follow in 2019
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well SABIO solved their Knowledge Management needs. Cuspera uses 381 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.
Business Priorities
Scale Best Practices and Grow Market Share are the most popular business priorities peers achieved using SABIO.
Use Cases
Peers recommend Knowledge Management , Communication Management , Measuring Customer Satisfaction , as the business use cases that they have been most satisfied while using SABIO.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Knowledge Management |
4.91/5 ★ |
"...Hamburg, Germany About Blog SABIO has supplied perfect knowledge management for customer service since 2000...." Top 15 Knowledge Management Blogs and Websites To Follow in 2019 |
| creating knowledge base |
4.09/5 ★ |
"...SABIO's editor offers a convenient way to create your knowledge content directly in the interface...." SABIO Knowledge |
| sharing knowledge |
4.08/5 ★ |
"...We solving to share knowledge within the support...." Peer review by Administrator |
| Communication Management |
4.79/5 ★ |
"...Moreover, to enhance agent productivity, SABIO employs powerful search technology alongside a news publishing system...." Peer review |
| sending & publishing communications |
4.77/5 ★ |
"...easy to implement and good value for Money easy to use for CS representatives good support for publishing processes possible to integrate the Google search application Integration with ticketing Systems (while you type the problem keywords -Sabio is already searching in the Knowledge database)...." Peer review by Ingo S, Managing Partner |
| Measuring Customer Satisfaction with Website |
4.67/5 ★ |
"...By building up a self service portal with SABIO (we have integrated SABIO into our website) we increased customer satisfaction by 15% and realized a contact deflection of about 20%...." Peer review by Administrator |
| PEER EXPERIENCES | |
|---|---|
| Knowledge Management |
4.91/5 ★ |
"...Hamburg, Germany About Blog SABIO has supplied perfect knowledge management for customer service since 2000...." Top 15 Knowledge Management Blogs and Websites To Follow in 2019 |
|
| creating knowledge base |
4.91/5 ★ |
| sharing knowledge |
4.91/5 ★ |
| Communication Management |
4.79/5 ★ |
"...Moreover, to enhance agent productivity, SABIO employs powerful search technology alongside a news publishing system...." Peer review |
|
| sending & publishing communications |
4.79/5 ★ |
| Measuring Customer Satisfaction with Website |
4.67/5 ★ |
"...By building up a self service portal with SABIO (we have integrated SABIO into our website) we increased customer satisfaction by 15% and realized a contact deflection of about 20%...." Peer review by Administrator |
|
13+ more Business Use Cases
Our AI advisor, Wyz, harnessed 381 insights from peers and experts to help you assess how these SABIO use cases fit your Knowledge Management needs.
Popular Business Setting
for SABIO
Top Industries
- Consumer Services
- Wholesale
- Financial Services
Popular in
- Small Business
- Enterprise
- Mid Market
Peers used SABIO to Scale best practices and Grow market share
SABIO Alternatives
Peer and Expert Opinion on Features
for SABIO
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (21) |
| Personalization | Read Reviews (7) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (21) |
| Personalization | Read Reviews (7) |
IT and Other Capabilities
for SABIO
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (24) |
| Data Export | Read Reviews (12) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (24) |
| Data Export | Read Reviews (12) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (79) |
| Chat Support | Read Reviews (7) |
| Email Support | Read Reviews (5) |
| Phone Support | Read Reviews (4) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (79) |
| Chat Support | Read Reviews (7) |
| Email Support | Read Reviews (5) |
| Phone Support | Read Reviews (4) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (8) |
| Custom Reports | Read Reviews (31) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (8) |
| Custom Reports | Read Reviews (31) |
Software Failure Risk Guidance
?for SABIO
Overall Risk Meter
Top Failure Risks for SABIO
Vendor Profile Details
Company Name
SABIO
Company Website
https://www.getsabio.com/HQ Location
Schützenstraße 5, Hamburg, Hamburg 22761, DE
Employees
51-200
Social
Financials
PRIVATE
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