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SABIO

4.61 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(587 Reviews, Testimonials & Expert Opinions)
(587 Reviews, Testimonials & Expert Opinions)

SABIO - Contact Center services

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About SABIO

SABIO is a Knowledge Management Software. SABIO offers customer service organizations a single and centralized platform from which to manage complex information. It caters to multiple segments including customer service, sales, marketing, field services, human resources and IT.

SABIO uses smart algorithms to learn from user interactions. Search results are ranked on the basis of relevance, accuracy, tags and popularity. Users can use filters to customize searches.

SABIO lets users track the history and validity of content and update before expiry. Users can be notified of content changes through push notifications.

Evaluating SABIO for your Knowledge Management need?

wyz, your personal AI advisor

Our AI advisor, Wyz, harnessed 587 insights from peers and experts who used SABIO to help you determine how well it fits your Knowledge Management needs.

Reviews

Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well SABIO solves your Knowledge Management needs.

Peer and Expert Opinions
for SABIO

Goals

Scale best practices and Enhance customer relationships are the most popular goals peers achieved using SABIO .

Other goals:

  • Grow market share
  • Improve internal communications
See all goals See less goals

Channels

It is the best suited for user generated content, blogs, newsletter, channels.

Other channels:

  • website
  • e-mail
  • social media
  • phone calls
  • text SMS
  • promotions
  • mobile
  • chat
  • Whatsapp
  • video
See all channels See less channels

Processes

Peers recommend knowledge management, communication management, customer feedback management, as the business processes that they have been most satisfied while using SABIO .

Read Peer and Expert Experience for Business Use Cases

BUSINESS USE CASE

SATISFACTION

PEER EXPERIENCES

Knowledge management

"...It s everthing you need if you are looking for a Knowledge Management for your Customer Service or other Team...."
Peer review by Lukas R, Innovationsmanagement, Wholesale

creating knowledge base

sharing knowledge

Communication management

"...Contact us Sematell automates inbound and outbound customer communications to manage the increasing number of emails, letters, faxes and SMS messages in your contact center...."
SABIO Knowledge

sending & publishing communications

Customer feedback management With Website

"...By building up a self service portal with SABIO (we have integrated SABIO into our website) we increased customer satisfaction by 15% and realized a contact deflection of about 20%...."
Peer review by Administrator

measuring customer satisfaction

+12 more business use cases

Our AI advisor, Wyz, harnessed 587 insights from peers and experts to help you assess how these SABIO use cases fit your Knowledge Management needs.

Popular Business Setting
for SABIO

Top Industries

  • Consumer Services
  • Wholesale
  • Internet

Popular in

  • Small Business
  • Enterprise
  • Mid Market

Peers used SABIO to Scale best practices and Enhance customer relationships

Verify if it works for you

Peer and Expert Opinion on Features
for SABIO

  • Low
  • Medium
  • High

Ticketing

Personalization

Templates

IT and Other Capabilities
for SABIO

  • Low
  • Medium
  • High

data

Data Import

Data Export

Support

24/7 Support

Email Support

Chat Support

Phone Support

Other

Analytics

Custom Reports

Failure Risk Guidance Security Report ?

Overall Risk Meter

Low Medium High

Top Failure Risks for SABIO

Vendor Profile Details

Company Name SABIO
Company Website https://www.getsabio.com/
HQ Location Schützenstraße 5, Hamburg, Hamburg 22761, DE
Employees 51-200
Social
Financials M&A