Real-World Case Studies and Customer Success Stories with ReviewPro Reputation

Coast Hotels used Reviewpro to manage guest feedback more efficiently. Before, their teams spent a lot of time checking each... review channel one by one. With Reviewpro, they automated review tracking and response. This let staff focus more on guest experience. The solution helped Coast Hotels improve their reputation and streamline operations.
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Coast Hotels used Reviewpro to manage guest feedback more efficiently. Before, their teams spent a lot of time checking each... review channel one by one. With Reviewpro, they could see all guest reviews in one dashboard. This helped them focus on guest experience instead of manual tasks. Reviewpro made it easier to track guest sentiment and respond quickly. The hotel improved its reputation and guest satisfaction using these insights.
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Coast Hotels used Reviewpro to manage guest feedback more efficiently. Before Reviewpro, monitoring reviews was slow and manual. With Reviewpro,... Coast Hotels automated review tracking and response. This let their teams focus more on guest experience. The solution helped improve their reputation and operational workflow.
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Whitbread PLC used Iceportal Content to improve how it shares images and information with travel partners. Before, Whitbread had trouble... reaching new distributors and managing content. With Iceportal Content, they automated content sharing and made their process faster. This helped Whitbread connect with more distributors and reach new markets. The company now manages content for over 900 properties more easily and keeps information up to date across all channels.
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INSETE used Reviewpro Reputation to improve Greek tourism. Before, Greece relied on anecdotal feedback. Now, INSETE uses real-time guest sentiment... data and benchmarking. Greece achieved 87% guest satisfaction in 2024. Hotels track feedback on cleanliness, service, and value. This data helps hotels act fast and train teams. INSETE’s approach makes Greece a leader in Mediterranean hospitality.
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Shiji helped Sudima Hotels replace legacy systems with an integrated platform. Sudima automated payment processing and reservation management using Daylight... PMS, Astral Payments, and Stellaris Digital. Staff saved 1–2 hours daily per property through automated reconciliation. System performance improved by 30–40% and downtime dropped to near zero. Digital check-in reached a 17.9% completion rate, freeing up front desk staff for guest service. Payment workflows became fully PCI DSS-compliant, boosting guest trust and audit readiness.
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Shiji's Infrasys Cloud POS helped Travel Charme Strandhotel Bansin in Germany modernize its food and beverage operations. The hotel faced... slow, outdated systems that wasted staff time and made menu changes difficult. With Infrasys, setup was fast and easy, even during peak season. Staff now save time, can update menus quickly, and find the system simple to use. Positive guest service mentions rose by 8.2 points, waiter mentions by 10 points, and order mentions by 6.4 points. The hotel team values the system's reliability, flexibility, and clear analytics.
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HTL Hotels used Shiji Reviewpro to improve guest communication and satisfaction. Manual processes were slow and did not meet guest... needs. Shiji Reviewpro automated nearly 20 types of guest messages, including in-stay and post-stay surveys, welcome notes, and local tips. In-stay conversation rates rose by 18.4%. Post-stay conversion hit 33.3%, and WhatsApp post-stay conversion reached 36.2%. Guest satisfaction scores improved from 4.06 to 4.15. HTL Hotels also saw faster issue resolution and more direct bookings.
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Infrasys POS Move helped American Liberty Hospitality boost food and beverage revenue by 10–15%. Staff now use mobile POS devices... for real-time, tableside ordering and payments. Service speed increased by 10–20% and order accuracy improved. Larger check sizes resulted from more frequent guest interactions and easier upselling. The solution is deployed across five hotel properties, transforming F&B operations with a mobility-first approach.
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Shiji Reviewpro helped Tombolo Talasso Resort boost guest satisfaction. The resort used in-stay and post-stay surveys to improve communication. In-stay... conversation rates reached 13.7%, and post-stay conversion rates exceeded 33%. Staff responded to over 95% of guest inquiries and achieved a 99.5% responsiveness rate. Guest feedback led to upgrades like new mattresses and better Wi-Fi. The resort also launched a Staff Rewards Program to recognize top performers.
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Shiji Professional Services helped The Greenbrier, a luxury resort in West Virginia, upgrade its property management system to connect with a new payment platform. The Shiji team... provided on-site assessment, planned a cost-effective PMS upgrade, and installed add-ons for seamless integration. The project finished on time and at minimal cost. The Greenbrier now enjoys smoother operations, increased payment efficiency, and a clean, reliable backup database. The resort praised Shiji for their professionalism and strong support.
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Reviewpro Reputation helped Voyages Indigenous Tourism Australia centralize guest feedback from over 140 sources. Manual monitoring was eliminated, and staff... could resolve issues before check-out. Guest review volume rose 17.2% year-over-year, and management response rates jumped from 46.6% to 96.1%. Survey completion rates increased to 88.35%. Real-time alerts and automated feedback routing improved service recovery and guest satisfaction across Ayers Rock Resort and Mossman Gorge Cultural Centre.
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Sudima Hotels used Shiji technology to modernize their hotel operations. They replaced legacy systems with Infrasys Cloud POS and ReviewPro... to improve efficiency and guest satisfaction. Staff now use mobile devices to take orders and payments, reducing mistakes and saving 5-7 minutes per order. The new system lowered staff stress and increased positive feedback. Sudima Hotels also gained better data to improve guest experiences and support sustainability goals.
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HM Hotels used Shiji’s AI-powered Reviewpro Reputation system to manage guest reviews across 23 hotels. They improved response rates, replying... to over 82% of 661 reviews in one month, with an average response time of 3 days. Negative and neutral reviews were answered in under 2.7 days. The system allowed personalized responses and integrated multiple review platforms, saving time and boosting guest engagement. HM Hotels saw better guest satisfaction and a stronger brand reputation.
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Crowne Plaza Sydney used Shiji’s Infrasys POS and Stellaris Digital Dine to improve food and beverage operations. 95% of room... service and poolside orders are now placed digitally. This led to higher order accuracy and less manual work for staff. Guests can order and pay from their own devices, making service faster and easier. The hotel now has better data and reporting for F&B management.
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Schloss Elmau, a luxury spa resort in Munich, adopted Infrasys Cloud POS to manage its 16 dining outlets. The resort needed... a flexible, user-friendly POS system that allowed staff to make changes without vendor support. Infrasys Cloud POS enabled Schloss Elmau to use existing hardware, reducing costs and supporting both mobile and workstation devices. The system improved efficiency by connecting all F&B outlets and streamlining resource sharing. Staff can now deliver better guest experiences with less training and more flexibility.
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Stellaris Digital Stay helped a seven-property hotel group in APAC scale digital check-in. The group achieved 2,498 completed digital check-ins... from nearly 14,000 invitations, with a 17.5% completion rate. The rollout freed up 125–208 hours of front desk time, letting staff focus more on guests. Guest engagement stayed strong as invitation volume grew by 74%. Centralized analytics gave the group clear insights to optimize guest journeys across all properties.
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Ruby Hotels uses Shiji Enterprise Platform to centralize data and automate hotel operations. The PMS helps Ruby Hotels personalize guest... stays and streamline check-in with iPads. APIs connect systems, making group bookings and sales workflows easier. Staff can focus on guest relationships, not manual tasks. Guest satisfaction scores have increased since using Shiji's technology.
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Royal River Hotel used Shiji’s Infrasys POS to achieve zero order errors across five F&B outlets. Orders are now processed... in under 15 seconds. Staff onboarding is twice as fast with the new system. The hotel’s Global Review IndexTM rose to 94.8%, well above the 5-star average. Reviewpro Reputation data confirmed high guest satisfaction and improved management response rates. Personalized service and fast, accurate operations set a new standard for luxury hospitality.
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TIME Hotels used Shiji’s Daylight PMS to unify operations across 17 properties and over 2,600 rooms. The switch reduced administrative... workload by 30% and improved guest satisfaction by 15%. Integration with other Shiji solutions streamlined reporting, billing, and guest feedback management. Staff training and standardized processes improved service quality and brand consistency. The new system supports fast onboarding of new properties and future growth.
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Daylight PMS helped a large European hotel group migrate over 100 properties in less than two months. The rollout reached... up to nine hotels per day, with an average of seven, while keeping operations stable. Teams used standardized data migration and strong communication to ensure accuracy and minimize disruption. The project focused on readiness, with training and clear roles for all staff. The result was a fast, stable transition to a single PMS across more than 10,000 rooms.
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HTL Hoteles used Shiji Reviewpro Reputation to centralize guest feedback and make data-driven decisions. They improved Booking.com scores by up... to 0.5 points in 12–18 months. Google ratings stabilized between 4.1 and 4.5 stars. The solution helped align performance and consistency across all four properties. HTL shifted from intuition-based to insight-driven management, focusing on what guests value most.
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Marriott International migrated 167 hotels in China to Shiji's Central Reservation System in just three months. The project switched hotels... from the Opera system without disrupting daily operations. Shiji and Marriott teams used detailed planning and exclusive tools to ensure a smooth transition. Nearly 100 engineers worked on one of China's largest hotel data migrations. The migration aligned with Marriott's global IT deployment plan.
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Shiji’s integrated hotel technology helped Sunborn London cut check-in time by over 80%. The luxury yacht hotel unified its PMS,... POS, payments, and digital guest solutions. Staff now use one system for front desk, F&B, and housekeeping. Guests check in online in about one minute. Orders and room updates happen in real time. Staff spend less time on manual work and more time with guests. Payments are secure and seamless across all departments.
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Shiji technology helped Jeju Dream Tower, Grand Hyatt, launch and manage its large hotel-casino. The team needed a POS and... integrated solutions for both hotel and casino operations. Shiji provided Infrasys POS, payment, loyalty, and content systems, supporting multiple languages and hardware. The property saved time and money, improved guest experience, and reduced support hours. Shiji’s cloud-based platform enabled smooth operations and set the stage for future AI innovation.
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Hyatt Hotels Corporation selected Infrasys Cloud from Shiji Group to power its food and beverage systems. The cloud-based solution integrates... with Hyatt’s technology ecosystem. It aims to improve guest and colleague experiences in Hyatt’s restaurants. Infrasys Cloud is user-friendly, hardware agnostic, and supports diverse operations. Hyatt expanded its partnership with Shiji to a global scale. The solution streamlines restaurant management across Hyatt’s properties.
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Zoku used Shiji Group's Infrasys POS and integrated technology stack to support its hybrid hospitality model. The company needed to... move beyond selling rooms to selling flexible space and time for remote workers and digital nomads. Shiji's onboarding and integration helped Zoku manage multiple properties and streamline reporting. The new system enabled real-time data, better inventory management, and insights into space usage. Zoku now optimizes revenue and guest experience with precise reporting and continuous improvement.
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Transamerica Hotels used ReviewPro’s Guest Experience Platform to improve guest feedback management. They saw a 4% increase in their Global... Review Index after implementation. The platform helped them make better investment decisions and improve board reporting. Staff engagement increased with automated case management. Guest satisfaction and online reputation both improved across their 26 properties.
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TOP 10 Holiday Parks used ReviewPro’s feedback management platform to track and improve guest satisfaction across 50 franchise properties. The group set... benchmarks for guest reviews, service, and cleanliness, using real-time feedback to drive operational changes. They improved amenities, upgraded facilities, and prioritized capital projects based on guest input. Since 2017, they saw a 1.6% increase in their Global Review Index, a 3.6% rise in positive service mentions, and a 2.8% increase in cleanliness mentions. These gains led to better guest experiences and are expected to boost revenue.
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Attitude Hotels used Shiji’s ReviewPro to move from pen-and-paper feedback to a data-driven guest experience strategy. The team integrated guest... feedback into daily operations and set clear KPIs for service quality. This approach helped all their 3-star hotels reach the local top 10 on TripAdvisor. Their Tropical Attitude hotel became the best 3-star hotel in Mauritius in 2019. Attitude Hotels credits ReviewPro for making guest experience a company-wide responsibility.
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Valencia Hotel Group used Shiji’s ReviewPro to improve guest satisfaction and team motivation. The group faced challenges maintaining high guest... ratings and needed better technology for timely guest feedback. Shiji’s ReviewPro provided fast onboarding, strong support, and easy integration with their property management system. After switching, their Global Review Index rose 2.2% and Net Promoter Scores increased by 32 points. Management response rates to guest feedback exceeded 99%, helping Valencia maintain excellence and boost team morale.
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Sircle Collection unified 13 properties on Shiji’s Enterprise Platform to modernize IT infrastructure and support growth. The hospitality group needed... scalable, secure technology to empower staff and enhance guest experiences. Shiji’s cloud-based solutions enabled integration across payments, distribution, and operations. Staff can now move easily between hotels, and automation is improving performance. Sircle Collection is set up for future innovation with AI and omnichannel guest communication.
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Radisson Hotel Group used ReviewPro’s Case Management tool to improve guest feedback management. They automated review responses and streamlined internal... processes. In just three months, they cut review response time by 50%. Staff efficiency and guest engagement increased. The tool provided alerts for negative reviews and flexible reporting for managers. Radisson now pilots case management for in-stay surveys.
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Radisson Hotel Group used Iceportal Content to improve the quality and consistency of over 88,000 hotel images worldwide. With Iceportal’s Content... Scoring, Radisson achieved a 96.9% image quality score, surpassing Expedia and Booking.com on Brand.com image performance. The team optimized image quantity, size, categorization, and room-type coverage across all regions. Data-driven insights from Iceportal helped Radisson set a new benchmark for visual content quality in hospitality. High-quality visuals now drive bookings and boost guest confidence.
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Premier Inn partnered with Shiji to improve booking performance during a major system transition. Shiji implemented automated city tax calculations,... a shared cache, and enhanced cache solutions. These changes increased Premier Inn's Search Success Rate by 16.23% on average and 25.91% month-over-month. Bookings rose by 177% in the last quarter, and production grew 153% year-over-year. The collaboration improved guest experience and operational efficiency across 900+ properties.
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Paradores, a luxury hotel chain in Spain, used Shiji Group solutions to improve guest experience. They implemented daily guest feedback... follow-ups and monitored key KPIs. This led to higher review scores and increased average daily rate. Paradores won Spain’s Best Reputation award for three years in a row. Staff engagement and fast response to reviews were key parts of their strategy.
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Samuel Braun Hotels used Shiji’s ReviewPro to improve guest feedback management. The hotel group raised its Global Review Index by... 2.7%. They set clear goals for review response rates and review volume. Staff received regular feedback reports to guide improvements. A dedicated quality manager responded to 95% of all reviews and 100% of negative reviews within 3 days. The group also increased review volume on key OTAs, boosting online presence and guest satisfaction.
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glh Hotels used ReviewPro to improve guest experience across 17 hotels. They achieved a 90%+ response rate to guest feedback.... Staff at all levels engaged with guest surveys and feedback tools. ReviewPro’s insights led to new service programs and upgrades, like mattress and TV replacements. Automation tools ensured guest concerns were addressed within 48 hours. The company made data-driven decisions to boost satisfaction and service quality.
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Minor Hotels used ReviewPro’s guest feedback and service recovery tools to improve guest satisfaction. The company rolled out in-stay and... post-stay surveys, automated case management, and mobile alerts for hotel teams. This helped staff respond to guest issues quickly and make data-driven improvements. As a result, NPS scores rose by 14%, the Global Review Index increased by 1.3%, and management response time improved by 30%. The solution became central to Minor Hotels’ guest experience strategy.
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Shiji's Infrasys POS helped Mandarin Oriental, Barcelona save 5-10 minutes per order. The hotel faced challenges with manual order entry,... limited mobility, and outdated systems. Infrasys enabled mobile ordering, improved connectivity, and streamlined operations. Staff now meet strict service standards and guest satisfaction scores have increased. The system also improved security and made reporting and menu decisions easier.
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Hotel Corallo Sorrento used ReviewPro’s online reputation management tools to improve guest satisfaction. The hotel implemented guest surveys and real-time... feedback to address issues quickly. Over several years, their Global Review Index rose from 90% to 96.2%. This strong online reputation allowed them to increase their average daily rate by 20%. Staff training and operational changes based on guest feedback were key to their success.
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Reviewpro Reputation’s Guest Survey helped Globales Hotels collect over 30,000 more guest responses in one year. The hotel group rolled... out the survey module across 47 hotels, boosting feedback volume by 142%. Post-stay and in-stay survey scores improved, with Net Promoter Score rising by 14.2%. Leadership gained brand-wide visibility into guest sentiment, enabling faster service improvements. The unified feedback system now drives data-based decisions and higher guest satisfaction.
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Shiji's Infrasys POS helped Sunway Hotels & Resorts digitize daily operations across 11 properties in Southeast Asia. The hotel group... automated forms, approvals, and simplified procedures, improving efficiency. A cross-department committee selected Shiji for its unified platform and strong local support. Implementation was smooth, with Shiji providing hands-on expertise and ongoing partnership. Sunway now experiences fewer complaints and greater innovation, staying competitive in hospitality technology.
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Edwardian Hotels London used ReviewPro’s Guest Satisfaction Surveys with their PMS to segment feedback from corporate clients. They found that... tech company guests wanted more public workspaces. The hotel added more shared spaces at Radisson Blu Edwardian Bloomsbury Street Hotel. Guest satisfaction scores rose from 8.25 to 8.29, and the Net Promoter Score increased from 37.51 to 41.87. The changes improved corporate client retention and opened new sales opportunities.
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Coast Hotels used Shiji ReviewPro to improve guest feedback management. Before, they responded to only 50% of online reviews. After... implementing the solution, their response rate rose to nearly 100%. The process became faster and easier for hotel teams. Coast Hotels now spends less time tracking feedback and more time serving guests. The program helped them deliver better guest experiences and support brand growth.
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Corinthia Hotels used ReviewPro to improve guest engagement and service speed. They implemented guest satisfaction surveys and automated case management.... This helped them respond to 92% of guest feedback within one hour. The hotel group saw higher guest satisfaction and a stronger online reputation. Automated tools and clear service guidelines made their service more consistent.
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Centara Hotels & Resorts used Shiji Group solutions to improve guest experience for local tourists. They focused on arrival, breakfast,... and sustainability to address lower satisfaction scores from Thai guests. The team tested changes, like adjusting breakfast menus and enhancing check-in, using ReviewPro tools. These improvements led to a 1.6-point rise in Thai guest satisfaction and a 0.7-point increase in Agoda ratings. The brand also saw a 0.6-point boost in its overall guest satisfaction score.
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Bluesun Hotels & Resorts upgraded to Infrasys POS from Shiji Group to manage over 80 food and beverage outlets across 13 properties. The old system... was slow and hard to use, causing delays and frustration. With Infrasys, Bluesun reduced wait times and made it easier for staff to serve guests. The cloud-based POS lets managers adjust prices quickly and work from anywhere. Staff now spend less time on tech and more time with guests, leading to higher satisfaction and cost savings.
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Blue Tree Hotels used guest feedback surveys during the Covid-19 pandemic to improve safety protocols. They sent a custom survey... to past guests to learn about health and safety concerns. The survey received 3,399 responses, far exceeding their goal. Insights from the survey helped finalize safety measures and build guest trust. The hotel chain earned public recognition for its proactive approach and achieved a Net Promoter Score of 69.79.
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Beachcomber Resorts & Hotels used ReviewPro’s guest feedback solutions to improve guest satisfaction. They implemented online reputation management and guest... survey tools across eight properties. Quality managers monitored feedback daily and acted quickly on issues. After six months, their GRITM score rose by 0.7 points to 91.3%. The value index increased by 7.4 points, and departmental scores improved up to 7.4 points. The group used guest data to guide renovations and service upgrades.
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Reviewpro Reputation helped Bachcare Holiday Homes boost survey conversion rates by 135%. The company switched from manual Google Forms to... automated guest satisfaction surveys during the pandemic. This led to higher response rates and improved guest satisfaction scores. Cleaning and service scores also increased, meeting and exceeding company goals. Automated case management ensured quick follow-up on guest feedback.
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Aquaria Natal Hotel used Shiji Group's technology to recover from a sharp drop in occupancy and staff layoffs in 2020. The hotel focused... on staff wellbeing and guest satisfaction, using ReviewPro Reputation and other Shiji solutions. As a result, the hotel rose from #59 to #1 on Tripadvisor. Average daily rate increased by 55%. The hotel also rehired 32% of laid-off staff. This case shows how hotel technology can drive guest experience and business growth.
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Atlas Hotels, the largest Holiday Inn Express franchisee in Europe, faced slow menu updates and inconsistent pricing across 58 hotels. They chose Shiji's... Infrasys POS to centralize menu management, speed up changes, and improve data-driven decisions. The new system lets them update menus with one click, reduce errors, and track sales and waste. Staff training is easier with in-app guides. Atlas now operates with more agility and transparency, making better decisions and reducing food waste.
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G6 Hospitality used Shiji Distribution Solutions to improve their hotel content scores. Their scores rose from 66% to 96% after... outsourcing visual content distribution to Shiji’s SmartX Team. The project helped 776 more properties achieve perfect room type scores. 94% of properties reached strong room type scores, up from 43%. The team saved time and focused on other key projects, leading to better customer experiences.
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Reviewpro Reputation helped Visit Estonia collect and unify guest feedback from over 80 review sites. The platform gave real-time insights... to hotels, museums, and attractions across the country. Estonia set a national goal for its Global Review Index and exceeded it, raising the score from 89.3 to 89.8. Teams used AI-powered dashboards to spot trends and act quickly. This led to better visitor experiences and more targeted service improvements nationwide.
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Shiji Group's technology helped Roseate Hotels & Resorts open 6 luxury hotels in India and the UK. Cloud-based systems like... Infrasys POS and Daylight PMS removed paperwork and hardware needs. Staff now use tablets to manage orders, saving time and boosting guest satisfaction. Open APIs let Roseate connect with third-party apps for flexibility. The technology made operations more efficient and profitable, supporting the brand's growth and high guest ratings.
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The Belfry Hotel & Resort used Stellaris Digital Payby to modernize its payment process. Staff saved time on each booking,... with calls averaging 30 seconds faster. Payments are now secure, integrated, and PCI DSS and PSD2 compliant. Guests can pay anytime using a digital link, making check-in smoother. Staff handle fewer manual tasks and errors are reduced. The hotel now delivers a more professional and guest-friendly payment experience.
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Hotelatelier used Reviewpro Reputation from Shiji Group to improve guest satisfaction. They set up a real-time feedback loop and used... advanced survey tools. The hotel group increased its Global Review Index from 84% to 88%. They achieved a near 100% response rate to guest comments and a 19% survey conversion rate. These changes led to higher guest loyalty and revenue growth.
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Grand Hyatt Singapore used Shiji’s Stellaris Digital Dine to digitize in-room dining. Over 90% of orders now come through digital... channels, cutting manual work and saving about $3,600 per month in labor costs. Menu updates are 90% faster, going from three weeks to just a few hours. Order errors dropped from up to 10% to nearly zero. The hotel eliminated printed menus, supporting sustainability and improving guest satisfaction.
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Hotel Nikko Style Niseko Hanazono used Shiji’s Infrasys POS and Stellaris Digital Dine to automate food and beverage operations. The hotel achieved... 10–15% faster table turnaround and 15–20% faster service times. Order accuracy improved to over 98%. Guests now enjoy contactless mobile ordering and real-time menu access. Staff can focus more on hospitality, and management gets instant analytics for better decisions. The hotel plans to expand these digital solutions to more outlets.
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Dakota Hotels used Shiji technology to upgrade their guest experience. They saved guest preferences to profiles, enabling surprise and delight... moments. Shiji’s platform helped Dakota Hotels reduce manual work and speed up service. Food and beverage teams now save about a third of their time per interaction. The guest experience is faster and more personal. Dakota Hotels can now focus more on guests and less on admin tasks.
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Pfalzblick Wald Spa Resort replaced all core systems with Shiji’s integrated tech stack. The hotel unified spa, dining, rooms, and... payments using Daylight PMS and Meridian Experiences. Staff now check in guests instantly and print spa itineraries automatically. Menu changes are programmed in advance, and room status updates are live. The result is fewer errors, faster operations, and more personalized guest service.
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Bohemia Suites & Spa Gran Canaria used Shiji Group's Infrasys POS to digitize their food and beverage operations. The hotel replaced... slow, manual order-taking with a mobile-first system, cutting order processing time from 5 minutes to 30 seconds. Guest satisfaction soared, with positive mentions for breakfast and restaurant service far above the European 5-star average. The new technology also helped the team track sales, engineer menus, and quickly resolve guest issues. Profits and efficiency increased, making Bohemia Suites a leader in luxury hospitality.
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Shiji Group supplied over 200 HK950 Series POS terminals to Beijing Daxing International Airport. The airport chose Shiji for its... industry expertise and reliable hardware. Installation covered more than 100 outlets and was completed in two months despite strict security and limited on-site staff. The new POS hardware supports efficient operations in one of the world's largest airports. Shiji's technology helps manage high passenger volumes and modern retail needs.
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American Liberty Hospitality upgraded its operations by adopting Shiji's Infrasys POS and other cloud-based solutions. Legacy systems caused delays, manual... work, and guest frustration. The new technology enabled remote management, faster onboarding, and efficient food and beverage service. Guests can now order food from their phones, improving satisfaction and driving new revenue. Shiji's expert support and smooth implementation exceeded expectations.
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Coast Hotels used Reviewpro to manage guest feedback across its hotel portfolio. Before Reviewpro, tracking reviews was slow and manual.... Reviewpro automated the process, letting teams focus on guest experience. The platform gathers reviews from over 140 sources in real time. Coast Hotels improved efficiency and strengthened its reputation with Reviewpro.
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Coast Hotels used Reviewpro to manage guest feedback more efficiently. Before Reviewpro, monitoring reviews was slow and manual. With Reviewpro,... Coast Hotels automated review tracking and response. This let their teams focus on guest experience instead of manual tasks. The solution helped improve their reputation and guest satisfaction.
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