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Hospital & Health Care Case Studies and Customer Success Stories with Relias LMS

Woods Services - Hospital & Health Care - Large

Langhorne, USA

Woods Services used Relias to automate compliance reporting and improve training completion rates. Before Relias, they tracked compliance manually, which... caused errors and extra work. With Relias, they replaced spreadsheets with automated notifications and centralized tracking. This led to 99% training module completion rates. The platform also helped reduce audit risk and supported workforce development.

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Whitman-Walker - Hospital & Health Care - Medium

Washington, USA

Relias XM helped Whitman-Walker move over 60% of patients to telehealth from in-person care. Before, they tracked patient complaints on... paper and used basic surveys. With Relias, they created custom surveys for different patient groups. Nearly 65% of patients accepted telehealth, increasing patient throughput. This let Whitman-Walker serve more people and improve care quality.

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Kitsap Mental Health Services - Hospital & Health Care - Medium

Bremerton, USA

Kitsap Mental Health Services used Relias Learning to modernize staff training and development. The organization faced resistance moving from paper-based... to online training. Relias supported human resources, leadership development, and course delivery. Staff accessed expert-led training anytime, improving skills and career growth. KMHS achieved a 58% internal promotion rate by using Relias for employee advancement.

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Vernova - Hospital & Health Care - Small

UK

Vernova used Relias to train General Practitioners for the NHS. They created short, 5–8 minute microlearning modules. These modules helped... GPs handle conditions usually treated by specialists. The training included targeted information and real-world scenarios. Clinicians found the content relevant and easy to fit into busy schedules.

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GEO Group - Hospital & Health Care - Large

Boca Raton, USA

GEO Group uses Relias to train staff across its correctional facilities. The training platform supports employees with different technology skill... levels. Relias helps standardize learning with evidence-based practices. Staff come in on the same page, improving consistency. The solution is user-friendly and interactive for all learners.

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Valley Professionals Community Health Center - Hospital & Health Care - Medium

USA

Valley Professionals Community Health Center switched from paper to digital surveys using Relias XM. They now send real-time feedback requests... by text, making it easier for patients to respond. This change lets them create surveys for different service lines, including addiction treatment. Staff can act on feedback quickly and improve patient care. Engagement and process efficiency have both increased.

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Mountain Community Health Partnership - Hospital & Health Care - Small

North Carolina, USA

Relias helped Mountain Community Health Partnership save administrative time by automating policy update reminders and streamlining approval processes. Staff could focus... more on training and patient care. Centralized policy management reduced permission errors and reliance on outdated systems. Improved tracking of policy attestations increased staff accountability and regulatory compliance. The organization now delivers better patient safety and care.

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Scranton Counseling Center - Hospital & Health Care - Medium

Scranton, USA

Scranton Counseling Center used Relias Policy Pro to improve policy management. Before, they relied on paper, which caused delays and... lost documents. With Policy Pro, they automated workflows and saved about 10 hours each week. The new system reduced bottlenecks and made compliance easier. Staff productivity increased and administrative work went down.

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Staten Island University Hospital (SIUH)—Northwell Health - Hospital & Health Care - Very Large

Staten Island, USA

Relias Trauma Reports helped Staten Island University Hospital meet CME requirements for its trauma team. The hospital avoided over $50,000... in conference fees by using online trauma curriculum modules. Staff found the content relevant, evidence-based, and easy to use for both adult and pediatric trauma teams. The solution supported protocol development and received strong support from leadership. Relias enabled ongoing education with 100 licenses for trauma providers.

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SYNLAB - Hospital & Health Care - Very Large

Munich, Germany

Relias XM helped SYNLAB, a leading laboratory diagnostics provider, boost customer satisfaction. SYNLAB used Relias to survey patients and hospital... partners at over 2,100 blood collection points. They tracked CSAT and NPS, using real-time feedback to improve service. NPS scores rose by up to 34% in some locations, with a group-wide increase of 4 points. Google Reviews ratings jumped from 2.9 to 4.4 in just four months.

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Steward Healthcare—Mountain Point Medical Center - Hospital & Health Care - Large

Lehi, USA

Mountain Point Medical Center used Relias to address rising healthcare costs and value-based payment challenges. The hospital focused on improving... patient experience and reducing length of stay in its obstetrics department. Relias helped the team enhance communication, streamline discharge education, and implement a new RN staffing model. Staff created a discharge teaching course and checklist to improve patient education and discharge preparedness. These efforts aimed to boost patient satisfaction and operational efficiency.

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St. Luke’s Health System - Hospital & Health Care - Large

Boise, USA

St. Luke’s Health System used Relias OB to improve nurse education and assessment in fetal monitoring. Over 200 nurses completed... training in fetal monitoring, and more than 500 nurses trained in hypertensive disorders and hemorrhage. Nurses saw an 18% improvement in hemorrhage assessment and a 16% improvement in hypertensive disorder assessment. Fetal monitoring assessment improved by 15%, with knowledge up 20% and judgment up 22% over four years. Relias OB helped drive measurable, systemwide clinical improvements.

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Anderson Center for Autism - Hospital & Health Care - Medium

Staatsburg, USA

Anderson Center for Autism uses Relias to support staff development and meet training mandates. The organization faces strict New York... state requirements for staff training. Relias helps ACA deliver required training efficiently. This support allows ACA to continue providing quality autism services. Some agencies have closed due to training costs, but ACA remains strong with Relias.

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Edgerton Hospital and Health Services - Hospital & Health Care - Small

Edgerton, USA

Edgerton Hospital and Health Services used Relias Learning to save over $16,000 a year by moving staff training online. The hospital needed... a cost-effective way to meet certification and compliance requirements with a small budget. Relias let staff complete courses remotely and at their own pace, solving issues with per diem and out-of-state employees. The learning management system reduced time spent on tracking and reporting staff education by about 30%. Leaders found the system easy to use and praised Relias customer support.

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Wheeler Clinic - Hospital & Health Care - Medium

Connecticut, USA

Wheeler Clinic used Relias to automate reporting and tracking for their healthcare services. The clinic serves over 30,000 people in... Connecticut each year. Relias helped automate live events, skills checklists, and requirements tracking. This made it easier for staff to manage compliance and training. The clinic saw more efficient processes and better outcomes for patients and staff.

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Columbia Basin Health Association - Hospital & Health Care - Medium

Othello, USA

Relias helped Columbia Basin Health Association build a strong learning culture for its 450 employees. CBHA used Relias to offer... training at every stage of the employee journey. Since 2013, course completion rates reached 94-100% and compliance rates hit 83-95%. Each year, staff completed 4,700 hours of compliance courses on the Relias platform. This improved staff development and supported better care for the community.

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Five Star Senior Living - Hospital & Health Care - Very Large

Newton, USA

Relias helped Five Star Senior Living manage training plans across 136 communities in 35 states. The company used Relias Training... Plan Compliance to address compliance challenges and reduce risk. After launching the service, assigned courses jumped from 61,916 to 180,593. Five Star improved training plan accuracy and leveraged 295 training plans for compliance. The solution created a culture of learning and saved time for staff.

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Texas Children's Hospital - Hospital & Health Care - Large

Houston, USA

Relias OB helped Texas Children's Hospital cut obstetric adverse events by 64%. The hospital used Relias OB to standardize care... and reduce variation in managing obstetric hemorrhage. They saw a 26% drop in severe hemorrhage cases and a 50% reduction in massive transfusion activations. The solution supported staff education and improved teamwork. Texas Children's Hospital became one of the first in Texas to earn level IV maternal care designation.

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Villa Healthcare - Hospital & Health Care - Medium

Skokie, USA

Villa Healthcare used Relias to lower their patient readmission rate. In four months, they reduced readmissions from 21% to 11%.... Relias helped them meet government quality measures and stay compliant. Staff improved their skills with diverse learning tools. Villa Healthcare could easily show competency to surveyors. The solution supported better performance and quality care.

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PruittHealth - Hospital & Health Care - Very Large

Norcross, USA

PruittHealth used the Relias Platform to improve staff education and automate training for 13,000 employees. They centralized training plans and... tracked compliance across multiple service lines. The company cross-trained certified nursing assistants, enabling flexible staffing in any care setting. PruittHealth launched a leadership program for CNAs, graduating over 300 with a turnover rate as low as 6%. This led to more confident staff and better career growth opportunities.

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Providence - Hospital & Health Care - Very Large

Renton, USA

Providence used Relias OB Onboarding and Relias OB to improve nurse engagement and retention. The Clinical Academy program helped new... and experienced OB nurses transition into practice with a standardized approach. Providence saved over $20 million per year in nurse turnover cost avoidance for three years. Monthly RN turnover dropped by 21–32% for program participants, and OB turnover fell by 14–20%. Nurses reported 10–28% lower "lack of confidence" and "fears" scores after one year.

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Pathways by Molina - Hospital & Health Care - Large

USA

Pathways by Molina used Relias to improve new hire training and continuing education. They reduced orientation time, saving about $1.2... million each year in just one state. Staff can now provide care 25 days sooner than before. The company built custom online courses using in-house experts and the Relias LMS. Only one instructional designer supports over 6,000 employees. Pathways also cut travel costs for training across 23 states.

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PartnerMD - Hospital & Health Care - Small

Richmond, USA

PartnerMD used Relias XM to boost patient feedback by 800%. The practice struggled to measure patient experience as it grew.... Relias XM gave real-time alerts and routed feedback to the right teams. This helped PartnerMD fix issues fast and share positive feedback across locations. The result was better patient retention and a culture of recognition.

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OSF HealthCare - Hospital & Health Care - Very Large

Peoria, USA

Relias helped OSF HealthCare unify education under a corporate university. Over 24,000 employees gained access to an expanded course library.... Course completions more than tripled in two years, with a 125% increase from FY22 to FY23. Flexible online learning reduced time clinicians spent away from patient care. Systemwide deployment covered hospitals, colleges, home healthcare, hospice, and urgent care sites.

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Oklahoma Heart Hospital - Hospital & Health Care - Large

Oklahoma City, USA

Oklahoma Heart Hospital used the Relias Platform to deliver flexible, customized training during the Covid-19 pandemic. Staff completed over 65,000... training modules with a 98.5% course completion rate. The hospital built a strong culture of quality and learning, starting with orientation. Patient satisfaction scores reached the 93rd percentile or higher in more than 130,000 patient encounters. Relias helped maintain high staff education and improved patient experience.

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NorthBay Health - Hospital & Health Care - Medium

Fairfield, USA

NorthBay Health used Relias OB to improve perinatal safety for mothers and babies. The hospital lacked a perinatal educator, so... leaders implemented Relias OB modules and quarterly simulation training. Staff performance was tracked and compared nationally, helping identify skill gaps and celebrate top performers. The analytic tools in Relias OB guided targeted training and boosted staff confidence. Continuous quality improvement and personal accountability became central to safer care.

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New Hanover Regional Medical Center - Hospital & Health Care - Large

Wilmington, USA

Relias Experience Management helped New Hanover Regional Medical Center get patient feedback just two hours after checkout. Before, feedback took... weeks and delayed service recovery. Now, leadership and managers see live, relevant data for each department and provider. Customized reports let staff act quickly on patient insights. This change improved service recovery and empowered managers to make fast improvements.

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New Dawn Treatment Centers - Hospital & Health Care - Small

USA

Relias helped New Dawn Treatment Centers automate staff training across California and Nevada. The platform enabled automatic reminders for over... 100 employees to complete required training. Administrators saved more than 20 hours per month on training-related tasks. New Dawn overhauled their Relias platform in four months for easier compliance tracking. Staff certification and training completion rates improved with Relias.

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New Dawn Treatment Centers - Hospital & Health Care - Small

USA

Relias helped New Dawn Treatment Centers overhaul its training and compliance tracking in just four months. The platform boosted course... completion rates by 61% and compliance rates by 26%. Automation features now save administrators 20 hours each week. New Dawn can keep staff certified and well-trained across multiple locations. Relias makes it easy to track training compliance for healthcare organizations.

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Ohio Health Care Association (OHCA) - Hospital & Health Care - Medium

Lewis Center, USA

Relias and the Wound Care Education Institute trained 199 Ohio long-term care nurses in wound care. 70% of these nurses... became certified. Facilities with certified nurses saw pressure ulcer rates drop from 11.4% to 2.44% over two years. The study showed that wound care education improves patient outcomes and saves costs. Facilities could save up to $120,000 per injury prevented. Wound care certification also supports staff development and better care quality.

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Cleveland Area Hospital - Hospital & Health Care - Small

Cleveland, USA

Relias helped Cleveland Area Hospital modernize staff training. The hospital used Relias to track training and overtime costs. Staff no... longer needed to miss work or travel for courses. Relias saved the hospital $94,130 each year. In one year, staff completed 5,000 courses. Communication and tracking improved across the team.

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Mercy Health Saint Mary’s - Hospital & Health Care - Large

Grand Rapids, USA

Mercy Health Saint Mary’s used Relias Assessments to improve hiring and retention of new graduate nurses. The hospital wanted to... lower nurse turnover, which was a costly problem. They implemented Relias Assessments to match candidates to roles that fit their skills and culture. HR and nursing leaders used assessment scores to guide hiring decisions. This new process helped increase job satisfaction and nurse retention.

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Missouri Highlands Health Care - Hospital & Health Care - Medium

USA

Missouri Highlands Health Care used Relias XM to replace paper surveys with real-time electronic surveys. This led to a 355%... increase in patient feedback, with monthly survey responses rising from 88 to nearly 400. The new system helped the organization adjust clinic hours and services based on patient needs. Staff morale improved as positive feedback was shared directly with the team. Patient satisfaction and access to care both increased.

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Maury Regional Health - Hospital & Health Care - Large

Columbia, USA

Relias XM helped Maury Regional Health collect over 60,000 unique patient insights in one quarter. The hospital faced challenges with... outdated and generic patient feedback forms. Using Relias, they tailored surveys for 12 care settings and 100+ departments. This allowed them to ask targeted questions and get timely, relevant data. As a result, telehealth satisfaction increased by 5% month over month.

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Odyssey House - Hospital & Health Care - Large

New York, USA

Odyssey House used the Relias LMS to manage regulatory and clinical training for over 1,500 people. Before Relias, they struggled... with paper records and inconsistent training. The new system improved compliance, reporting, and staff development. Odyssey House now delivers faster documentation and supports ongoing education for diverse behavioral health professionals. The solution helps meet strict New York state requirements and supports better care quality.

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Pathways by Molina - Hospital & Health Care - Large

USA

Relias helped Pathways by Molina manage complex state and payer regulations across 23 states. The organization used Relias for continuing... education, certification exam prep, and tracking requirements like TB tests and license renewals. Staff could easily build custom content for unique state needs. Clinical and support staff kept up with licensing and certification, enabling Pathways to expand into new states and launch new programs faster.

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LifeSpring Health Systems - Hospital & Health Care - Medium

Jeffersonville, USA

LifeSpring Health Systems used the Relias Platform to train staff across 11 locations. The organization needed a way to deliver... compliance and accreditation training to clinicians and staff in one system. Relias helped LifeSpring simplify training, making it easy to assign and track courses. In 2021, LifeSpring onboarded 191 new staff who completed 4,437 hours of coursework. The platform supported growth and improved onboarding for new hires.

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KenCrest - Hospital & Health Care - Medium

Blue Bell, USA

KenCrest used the Relias Platform to automate compliance training in one system. Staff could access hybrid training, making it easier... to balance learning and care. KenCrest saw a 20% increase in staff retention. Compliance-based course completions rose by 22% in 2021. The new system helped KenCrest support its clients better.

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KenCrest - Hospital & Health Care - Medium

Blue Bell, USA

KenCrest used Relias Assessments to improve hiring and onboarding. They delivered 98 pre-hire assessments in one year. The platform helped... them find staff strengths and gaps, so they could customize training. KenCrest saved time onboarding new hires. They increased staff retention by 20%.

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Pathways by Molina - Hospital & Health Care - Very Large

USA

Pathways by Molina used the Relias learning management system to improve staff training across 23 states. They switched from only... live training to a blended approach with online and in-person sessions. This made it easier to train over 6,000 employees and support new offices. The system helped them track training, support promotions, and keep training consistent. They saw better quality of care and improved follow-through on key initiatives like trauma-informed care.

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Winnie Palmer Hospital for Women & Babies - Hospital & Health Care - Large

Orlando, USA

Relias OB helped Winnie Palmer Hospital for Women & Babies cut early elective deliveries from 35% to under 5%. The hospital achieved... a 100% compliance rate for required training. Relias OB improved communication between nurses and physicians. The hospital saved $672,000 by reducing blood product use. Physician support for Relias OB increased after implementation. The focus was on perinatal safety and quality improvement.

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Clinica Sierra Vista - Hospital & Health Care - Large

Fresno, USA

Relias OB helped Clinica Sierra Vista achieve 100% compliance with FTCA training requirements. The solution was implemented in less than... a month. Staff found the adaptive training improved their knowledge and comfort with obstetric care. Relias OB targeted learning gaps and increased awareness of risk factors. This led to better outcomes for mothers and babies in central California.

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Innovative Resources for Independence - Hospital & Health Care - Small

USA

Innovative Resources for Independence uses Relias to train their staff. The goal is to improve service quality for people with... intellectual and developmental disabilities. Relias provides easy access to technology and learning tools. Staff development leads to better care and more independence for those they serve. The organization values having technology at their fingertips.

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Grant Regional Health Center - Hospital & Health Care - Medium

Lancaster, USA

Grant Regional Health Center saves $90,000 each year using Relias. The hospital uses Relias to keep staff in-house for training,... cutting travel costs and reducing the need for extra staff. Staff can complete required courses on their own schedule. Relias lets the hospital track course completions and customize education programs. The system improves efficiency and flexibility for all employees.

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Acts Retirement-Life Communities - Hospital & Health Care - Large

Fort Washington, USA

Acts Retirement-Life Communities used Relias to manage compliance training for staff across 26 communities in nine states. Before Relias, onboarding... relied on paper binders and manual tracking. Relias provided a single platform for training, certifications, and reporting. Managers now use dashboards to track progress and ensure regulatory compliance. Personalized learning plans and easy reporting save time and keep staff up to date with requirements.

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CenterPointe - Hospital & Health Care - Medium

Lincoln, USA

CenterPointe uses Relias to train staff who help people with mental health and substance use disorders. The organization runs nearly... 30 programs for treatment, rehabilitation, and housing. Relias supports a harm reduction model, helping staff learn about relapse prevention and mental stability. CenterPointe says Relias has transformed how their workforce learns. Their care serves diverse groups, including low-income and homeless individuals.

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Gracepoint - Hospital & Health Care - Medium

Tampa, USA

Relias XM helped Gracepoint resolve 75% of over 1,000 service recovery opportunities within 48 hours. The behavioral health provider used... instant notifications to address patient issues quickly. Gracepoint recovered 98.5% of all opportunities by acting fast and focusing on service recovery. The solution was used across inpatient, outpatient, and primary care lines. This improved their competitiveness in a crowded market. Relias XM enabled swift, decisive action for better patient satisfaction.

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HealthNet - Hospital & Health Care - Medium

Indianapolis, USA

HealthNet used Relias to overhaul its patient feedback process. The switch from paper surveys led to a 1,167% increase in... annual responses, reaching 19,000. HealthNet now gets instant insights into patient experiences and reasons for missed appointments. Managers and team leads use this feedback daily to improve care. The organization can quickly address patient needs and remove barriers to access.

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Frontier Senior Living - Hospital & Health Care - Large

Fort Worth, USA

Frontier Senior Living used Relias Solution Administration to fix compliance and training issues. The company saved 20-40 hours each month... on platform administration. They removed 2,000 outdated users from the Relias platform. They also corrected 600 users' job titles for better training assignments. Relias helped improve efficiency and organizational culture.

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Edgewood Healthcare - Hospital & Health Care - Large

Fargo, USA

Edgewood Healthcare uses Relias to train 3,100 employees across 64 communities. The platform helps automate onboarding, compliance, and annual training.... Relias enables custom course creation and personalized learning for staff. During the pandemic, Edgewood delivered virtual dementia care training using Relias. The system supports regulatory compliance and staff certification needs. Edgewood values Relias for its ease of use and flexible training options.

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Dartmouth Health - Hospital & Health Care - Large

Lebanon, USA

Dartmouth Health used Relias Assessments to find and fix knowledge gaps in new and transferring nurses. The pilot program targeted... basic dysrhythmia skills. In three months, competency improved from 35.7% to over 72%. Over two years, new graduate and traveler RN hires grew by one-third. 60% of nursing staff had less than two years' experience. Relias helped Dartmouth Health improve patient safety and nurse readiness.

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Americare - Hospital & Health Care - Large

Missouri, USA

Americare used Relias to update its Hometown Hospitality Pledge course. The goal was to better engage adult learners and improve... person-centered care. Relias Professional Services managed the project and built the new course in four months. Americare estimates this saved them 6-8 months of work. Employees now better understand company culture and standards. The course uses real-life scenarios to improve communication and accountability.

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South Shore Mental Health - Hospital & Health Care - Medium

Quincy, USA

South Shore Mental Health used Relias to deliver consistent training for staff across all roles. The organization serves children, teens,... and adults with emotional, behavioral, and developmental challenges. Relias provided training for paraprofessionals, psychologists, doctors, and social workers. Staff at every educational level accessed relevant courses. This helped South Shore Mental Health support clients in many settings, from homes to schools and community centers.

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Wheeler Health - Hospital & Health Care - Medium

Hartford, USA

Wheeler Health used the Relias platform to support rapid growth, expanding from 740 to 857 employees and 35+ sites. They needed consistent... onboarding and ongoing training for staff across many specialties. Relias provided a centralized system for compliance, blended learning, and communication. Managers tracked course completions easily, helping maintain staff compliance. Flexible training options supported retention and reduced time off for staff.

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Community Based Care - Hospital & Health Care - Large

USA

Community Based Care used the Relias Platform to standardize staff training across 54 locations. The organization faced challenges meeting federal... and state requirements for intellectual and developmental disabilities services. Relias helped CBC create custom training plans for staff and administrators. 90% of training needs are now covered by Relias content. CBC improved compliance and care quality for clients in Virginia, North Carolina, and Florida.

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Brightview Senior Living - Hospital & Health Care - Large

Baltimore, USA

Relias Learning helped Brightview Senior Living boost compliance training rates. The organization had 3,500 employees and struggled with only 70%... training compliance. After using Relias, compliance jumped to 97% in one year. Staff found the platform easy to use. The process became smooth and stress-free for administrators.

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Dignity Health - Hospital & Health Care - Very Large

San Francisco, USA

Dignity Health used Relias OB to improve perinatal safety across more than 30 facilities. Nearly all perinatal nurses completed the... training, with over 1,400 users tracked on a performance dashboard. The system saw a 34% decrease in shoulder dystocia-related injuries and a 46% drop in coded eclampsia cases. Relias OB helped benchmark staff performance and guide training decisions. Dignity Health values the platform’s ability to identify and address learning needs.

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ColumbiaCare Services Inc. - Hospital & Health Care - Medium

Medford, USA

ColumbiaCare Services Inc. used Relias to improve staff training and reporting. Their old learning system was inefficient and lacked behavioral... health content. Relias provided a single platform with specialized training and better reporting tools. The partnership allowed ColumbiaCare to customize training for different staff needs. As a result, they increased employee retention and built a stronger learning culture.

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Columbia Basin Health Association - Hospital & Health Care - Medium

Othello, USA

Relias helped Columbia Basin Health Association improve staff training compliance. CBHA used Relias to offer learning at every stage of... the employee journey. Since 2013, course completion rates reached 94-100%. Compliance rates stayed between 83-95%. Each year, staff completed 4,700 hours of compliance courses. This supported CBHA’s mission to provide quality healthcare for all.

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Christian Living Communities - Hospital & Health Care - Medium

Denver, USA

Relias helped Christian Living Communities cut orientation and onboarding time by 60%. The online learning platform offers a wide range... of courses that keep staff engaged. Staff praised the platform's ease of use and strong client support. Relias supported the organization's culture of learning as their services grew. The solution made training faster and more flexible for healthcare staff.

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Cherokee Regional Medical Center - Hospital & Health Care - Medium

Cherokee, USA

Relias provided just-in-time training for nearly 300 staff at Cherokee Regional Medical Center during the Covid-19 pandemic. Customized training plans... helped new graduate nurses become independent in as little as 10–12 weeks. On-demand learning let staff self-enroll in modules to support advancement as preceptors and leaders. The solution covered five locations and enabled rapid adaptation to urgent shifts in responsibilities. Staff empowerment and faster onboarding were key results.

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Center for Health Care Services - Hospital & Health Care - Large

San Antonio, USA

Relias helped the Center for Health Care Services improve compliance rates to over 80% in 2022. The platform made it... easy to onboard and train staff. All new hires were automatically enrolled in required trainings. Course completions increased by more than 15% from 2021 to 2022. The organization maintained its CCBHC certification using Relias courses.

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Cedars-Sinai Medical Center Emergency Department - Hospital & Health Care - Very Large

Los Angeles, USA

Cedars-Sinai Medical Center Emergency Department used Relias XM to improve patient satisfaction. They learned that making the wait more pleasant... mattered more than shortening it. By rotating targeted patient surveys every 6 weeks, they focused on issues like cleanliness and communication. This approach helped them find specific ways to boost satisfaction scores. Staff morale and teamwork also improved through real-time feedback.

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Blue Mountain Hospital - Hospital & Health Care - Small

USA

Relias helped Blue Mountain Hospital move to digital learning. Staff accessed training and quality content online. The hospital improved its... training and compliance tracking. Course compliance rates rose to over 80%. Online learning brought resources and automation to this rural hospital. Staff could follow career pathways to an RN license with continuing education.

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Aveanna Healthcare - Hospital & Health Care - Large

Atlanta, USA

Aveanna Healthcare used Relias XM to improve patient and employee retention. Before Relias XM, Aveanna relied on a call center... to contact 50,000 patients, which limited honest feedback. With Relias XM, they automated feedback collection across six service lines and multiple EHRs. Patients could respond by email, text, or tablet at home. This led to more transparent feedback and a patient advisory committee of 30,000. Aveanna can now highlight top staff and resolve issues before they reach social media.

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Aspire Indiana - Hospital & Health Care - Large

USA

Aspire Indiana used Relias to automate compliance training for over 900 employees across 200 job roles. Manual tracking was replaced... with instant reporting, making audit readiness much easier. Staff now complete 93% or more of assigned courses. Relias' content library supports both compliance and clinical competency. Employees are more engaged and eager to learn, driving a strong culture of learning.

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Alternatives, Inc. - Hospital & Health Care - Medium

Raritan, USA

Relias helped Alternatives, Inc. , a New Jersey provider for people with disabilities, train 425 staff across six counties. Before...Relias, in-person and basic online training caused high costs and staff frustration. Relias offered over 700 courses, easy implementation, and a mobile app. The new system cut travel and payroll costs, improved compliance, and boosted staff retention. Alternatives now delivers more professional development and keeps up with regulations easily.

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Allen-Ayuk Behavioral Health Center - Hospital & Health Care - Small

USA

Allen-Ayuk Behavioral Health Center used Relias to solve training consistency challenges across its Maryland offices. The organization needed to maintain... CARF accreditation and provide staff with easy access to required courses. Relias enabled online training, making compliance and upskilling more convenient. Staff learned to deliver better strength-based care and support clients more effectively. The platform fostered a culture of learning and improved client outcomes.

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Advanced Behavioral Health, Inc. - Hospital & Health Care - Medium

Maryland, USA

Relias helped Advanced Behavioral Health, Inc. improve staff onboarding and training. ABH used Relias to deliver continuing education units (CEUs)... online, saving staff time and money. The platform let ABH create custom trainings for topics like LGBTQ+ mental health. Relias also made it easier for ABH to meet accreditation standards by streamlining course assignments. Staff can now access all required training in one place, supporting better care for clients.

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Coastal Horizons Treatment Accountability for Safer Communities (TASC) - Hospital & Health Care - Medium

Wilmington, USA

Relias helped Coastal Horizons TASC keep staff trained and engaged. The organization serves a wide range of people and faces... high costs to the state. Dale Willets from NC TASC says staff are now excited about online training. Relias supports their goal to provide top service to clients. Ongoing education is key to their success in public safety and health.

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HealthLinc - Hospital & Health Care - Medium

USA

Relias Learning helped HealthLinc grow from 25 to 260 employees. HealthLinc used Relias as a training tool to support staff... development and business growth. The platform allowed them to scale training without high costs. HealthLinc provides primary care, behavioral health, dental, and telehealth services in Indiana. CEO Beth Wrobel credits Relias for supporting their expansion and training needs.

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Wheat State Manor - Hospital & Health Care - Small

Whitewater, USA

Wheat State Manor used Relias to switch from manual, in-person training to online learning. Before Relias, only 40% of staff... completed training, costing $8,000 a year. After launching Relias, they matched last year’s compliance rate in just 30 days. Tracking and reporting became faster and easier. Employees liked the new system and took more courses. The facility saved time and money while improving compliance and engagement.

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VNA Health Group - Hospital & Health Care - Medium

Holmdel, USA

VNA Health Group used Relias and the Wound Care Education Institute to improve wound care expertise. Over 50 clinicians earned... WCC credentials, with a pass rate above 90%. The organization reduced preventable rehospitalizations for wound patients by 2.1% in one year. Clinicians gained more confidence and skills in treating complex wounds. VNA Health Group built a sustainable wound care education program for ongoing staff development.

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Non-Profit Organization Management Case Studies and Customer Success Stories with Relias LMS

Zero Suicide Alliance - Non Profit Organization Management - Small

UK

Relias partnered with the Zero Suicide Alliance to create an online suicide prevention training. The goal was to reach one... million UK participants and spark a national conversation. The training needed to be accessible to everyone, not just healthcare workers, and take only 15–20 minutes to complete. Relias worked closely with Mersey Care NHS Foundation Trust to design engaging, behavior-changing content. The course uses real stories and scenarios to build skills and confidence for suicide prevention.

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McClendon Center - Non Profit Organization Management - Small

Washington, USA

McClendon Center used Relias to improve staff training for mental health services. Their old system made it hard to track... if staff completed training or retained information. With Relias, they can now monitor learner progress and ensure better retention. This helps them deliver higher quality care to over 2,500 clients each year. Staff training is now easier to manage and more effective.

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Coalition (of mission-driven organizations serving children and families) - Non Profit Organization Management - Large

USA

Relias helped the Coalition, a group of mission-driven organizations, support millions of children and families. The Coalition provides services like... crisis intervention, behavioral health, foster care, and maternal health. Staff found Relias training easy to use and accessible. A user said, “it’s user friendly, it’s extremely easy.” Relias improved staff training and engagement for these organizations.

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Shadowfax Corporation - Non Profit Organization Management - Medium

York, USA

Relias Course Creator helped Shadowfax Corporation save hundreds of staff hours each year. The tool made it easy to build... and update training content for compliance and company policies. Staff found the platform simple and intuitive, reducing frustration and the need for outside contractors. Collaboration improved, and all training materials were managed in one place. Shadowfax also saw cost savings by eliminating their old WordPress system.

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National Council for Mental Wellbeing - Non Profit Organization Management - Large

Washington, USA

Relias helped the National Council for Mental Wellbeing enable nearly 750,000 people to renew their Mental Health First Aid certification online. The challenge was... to condense a 6-hour workshop into a 90-minute eLearning course while keeping scenario-based learning. Relias created a two-part solution: a refresher on the action plan and interactive branching scenarios. Learners could practice real-life situations and get feedback. The new course made recertification easier and more accessible for mental health first aides.

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Easter Seals UCP of NC and VA - Non Profit Organization Management - Large

Raleigh, USA

Relias helped Easter Seals UCP of NC and VA move from manual, fragmented training tracking to a unified system. The organization provides... many different services and needed a way to assign comprehensive training for every position. Relias enabled them to deliver better quality care by streamlining training assignments. Staff now receive the right training for their roles, improving care for the people they support. The solution made training management more efficient across the agency.

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Archway Station, Inc. - Non Profit Organization Management - Small

USA

Relias helped Archway Station, Inc. prepare for CARF accreditation after Maryland changed licensing rules. The nonprofit used Relias to manage... and track staff training, improving completion rates and shifting to monthly sessions. The system allowed easy updates to training plans and policy reviews. Staff accessed hundreds of courses for personal growth and compliance. Online content reinforced orientation and supported cultural change for accreditation.

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Government Administration Case Studies and Customer Success Stories with Relias LMS

25th Judicial District Youth Services - Government Administration - Small

Garden City, USA

Relias Learning helped the 25th Judicial District Youth Services cut training costs by 25% to 50%. Before, staff traveled for... up to 2.5 days for required training, increasing expenses. With Relias, almost all 40 hours of annual training are now completed online. The platform tracks and documents staff progress, making administration easier. Staff now access a wide range of training content without leaving their location.

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Missouri Division of Developmental Disabilities - Government Administration - Large

USA

Relias helped the Missouri Division of Developmental Disabilities save $20,000 in administrative costs. The organization eliminated about 800 hours of... labor each year. Relias assessments and training improved professional development for staff. Learners can now self-register, reducing the need for state administrator involvement. Tracking learner records across providers became easier with Relias. The solution made training management more efficient for the agency.

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Arizona Workforce Development Alliance (AWFDA) - Government Administration - Medium

USA

Relias helped the Arizona Workforce Development Alliance (AWFDA) cut administrative work by 1,300 hours each year. AWFDA improved competency observation... times by 60-70%. The organization passed $40,000 in monthly savings to their clients. Relias made workforce training easier and reduced costs. AWFDA saw better workforce development outcomes with Relias.

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CalVet - Government Administration - Large

Sacramento, USA

Relias helps CalVet improve care quality, customer service, and staff retention. CalVet uses Relias for continuing education and clinician certification.... Automated compliance tracking supports weekly reporting for state and federal surveys. Four CalVet homes earned five-star CMS ratings in 2021. Clinicians gain new skills, including wound care specialization, through the platform.

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Sgt. Keith Kaiser's agency - Government Administration - Small

USA

Relias helped Sgt. Keith Kaiser's agency solve the problem of taking officers off duty for in-person training. The agency used... Relias' online learning management system to provide training anytime and anywhere. This reduced the need to find extra officers to cover empty posts. Sgt. Keith says the new technology made training easier for both trainers and officers. The agency blended traditional training with online courses for better results.

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Arkansas Department of Correction - Government Administration - Large

USA

Relias helped the Arkansas Department of Correction increase training by over 400%. The agency faced a 42% turnover rate among... correctional officers and struggled with limited training budgets. By launching the eCADEMY online learning solution, ADC delivered over 80,000 hours of training to more than 3,000 employees in 2016. The program reduced travel and overtime costs, provided flexible schedules, and improved lesson consistency. Staff feedback was positive, highlighting convenience and cost savings.

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Hospitality Case Studies and Customer Success Stories with Relias LMS

Kisco Senior Living - Hospitality - Medium

Carlsbad, USA

Relias Platform helps Kisco Senior Living manage compliance for 2,500 users across 22 locations in six states. Automated assignments by... job, community, and state streamline training. Crosswalks map courses to meet different state regulations. Updated content keeps annual compliance training engaging for staff. Automated performance review tracking saves leaders time and supports hospitality-level customer service.

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Education Case Studies and Customer Success Stories with Relias LMS

UC Davis - Education - Very Large

Davis, USA

Relias helped UC Davis improve medical resident performance in fetal assessment and monitoring. Residents saw a 5.9 point increase in... knowledge and an 8.4 point increase in judgment. Family medicine residents improved by 6.9 points in knowledge and 5.3 points in judgment. Both groups scored above the national average in year two. Relias education supported critical thinking and self-directed learning.

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Insurance Case Studies and Customer Success Stories with Relias LMS

BETA Healthcare Group - Insurance - Medium

Alamo, USA

Relias helped BETA Healthcare Group cut obstetrical-related losses by $3. 8 million in one year. BETA used Relias Learning and...GNOSIS platforms to train clinicians and reduce risk. Over five years, BETA saw more than a 50% drop in obstetrics claims. Claims fell from 5.8 to 2.6 per 10,000 deliveries. The program also saved clinicians time with personalized learning paths.

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