Real-World Case Studies and Customer Success Stories with Punchh Platform

Punchh helped NORMS Restaurants boost same-store loyalty sales by over 100%. The restaurant chain used Punchh to launch targeted online... ordering campaigns and exclusive loyalty offers. NORMS integrated POS, online ordering, and messaging platforms for a seamless guest experience. Online loyalty sales rose 34% quarter-over-quarter, and average online order value increased by 16%. The loyalty program kept NORMS connected to customer preferences and drove growth during challenging times.
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Jason’s Deli used Punchh’s Strategy Services to improve its Deli Dollars loyalty program. The team helped Jason’s Deli segment customers... by behavior, not just demographics. They launched targeted weekend offers to loyalty members who had never visited on weekends. Over 9 weeks, this campaign drove $173K in extra weekend revenue. Nearly 90% of participants returned for more weekend visits, showing strong engagement.
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Punchh helped Saladworks grow loyalty sales by 84% year-over-year. The Saladworks Rewards program used data-driven guest engagement and personalized campaigns.... Referrals increased by 106% quarter-over-quarter. Loyalty retention reached 47% in Q2 2021. Digital orders rose from 12% to 30% in one year. Saladworks used integrated marketing and omnichannel touchpoints to create memorable guest experiences.
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Jack’s Family Restaurants used Punchh to improve its customer engagement. The company integrated Punchh Loyalty with its POS and online... ordering systems. Jack’s delivered personalized rewards and used automated segmentation to target customer groups. Data-driven insights helped Jack’s optimize marketing and boost franchisee profitability. The result was a 56% increase in year-over-year loyalty transactions and a 40% rise in retention rates.
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Zippy’s used Punchh to modernize its customer loyalty program. The restaurant chain launched Zipster Rewards, integrating it with their POS... and online ordering. Participation in the program reached 30%. Visits increased by 45% quarter over quarter. Zippy’s now uses data from Punchh to personalize marketing and improve customer engagement.
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Condado Tacos used Punchh’s loyalty software to build a digital rewards program. They faced challenges in creating a unique loyalty... experience. With Punchh, they unified marketing and loyalty into one system. They launched a tiered rewards program called Buds with Benefits. Targeted campaigns helped boost customer engagement. The result was a 44% customer retention rate.
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Punchh helped Famous Dave's boost loyalty sales by 48% year over year. The restaurant chain used Punchh's loyalty platform and... mobile rewards app to capture first-party data and engage customers across channels. Integrations with POS, online ordering, and email enabled more personalized offers and messaging. Famous Dave's saw a 32% increase in loyalty check-ins and a 20% rise in participation rates. The solution allowed targeted campaigns and improved customer relationships without raising discount rates.
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NORMS Restaurants used Punchh to launch a branded loyalty program and online ordering app. They shifted focus to online ordering... and pickup after customer surveys. The marketing team ran targeted campaigns and in-app messaging to boost digital engagement. NORMS saw a 100%+ increase in same-store loyalty sales and a 34% rise in online loyalty sales. The average online order check grew by 16%.
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Condado Tacos used Punchh to launch a creative digital loyalty program. They wanted to boost brand awareness and make every... guest feel special. Punchh helped them manage marketing and loyalty in one place. The "Buds with Benefits" rewards program offered unique, non-discount perks. Condado Tacos saw a 44% retention rate, a 37% increase in loyalty sales year-over-year, and a 20% rise in new referrals quarter-over-quarter.
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Punchh helped Fuzzy's Taco Shop boost sales by 25. 9% during a Cinco de Mayo campaign. The restaurant used Punchh's...loyalty platform to run a guacamole-themed promotion. Over 1,700 guests entered for a chance to win free chips and guacamole for a year. The campaign drove a 20.4% increase in guacamole sales. 82% of sales came from off-premises channels, up from 21% in 2019.
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Fazoli's used the Punchh platform to power its loyalty program and mobile app. They restructured their rewards program, letting members... unlock rewards faster and redeem them more flexibly. Punchh integrated with Olo and Brink, enabling seamless online ordering and POS connections. From 2019 to 2020, Fazoli's saw a 17% increase in loyalty sales and a 5X jump in online ordering sales. The program also drove a 138% year-over-year spend lift and a 10% quarter-over-quarter participation rate increase.
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Punchh helped Jason’s Deli evolve its Deli Dollars loyalty program. The restaurant chain used Punchh’s Strategy Services to extend its... marketing team and run targeted campaigns. A segmented weekend offer campaign drove $173K in extra revenue in 9 weeks. Nearly 90% of reward users returned for more weekend visits. Jason’s Deli improved customer engagement and sales with advanced segmentation and strategic planning.
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PAR Punchh helped Broken Yolk Cafe modernize its loyalty program as it expanded into new markets. The restaurant used Punchh’s... Managed Services to create custom campaigns, personalized welcome journeys, and smarter segmentation. A back-to-school campaign drove nearly half of all loyalty redemptions for the year. The loyalty app now offers intentional, meaningful guest experiences. Broken Yolk is building a scalable playbook for both corporate and franchise teams.
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Punchh powered Pizza Factory's loyalty app, driving a 182% increase in loyalty sales year-over-year. The restaurant chain launched targeted campaigns... and integrated POS and online ordering to boost app downloads and digital ordering. Loyalty visits rose by 93% and participation rate increased by 79%. The solution made ordering easy and rewarding for customers, leading to record-breaking results for Pizza Factory.
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Church’s Texas Chicken used a customer loyalty solution to improve guest engagement. The restaurant brand wanted to boost repeat visits... and reward loyal customers. They implemented a new loyalty program to make rewards easier to earn and redeem. As a result, Church’s Texas Chicken saw stronger customer retention and increased loyalty program participation.
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Punchh powers Saladworks Rewards, driving an 84% increase in loyalty sales year-over-year. Saladworks used Punchh to create personalized guest engagement... and deliver "WOW!" moments. The program boosted referrals by 106% quarter-over-quarter and raised loyalty retention to 47%. Integrated marketing and digital ordering helped digital orders grow from 12% to 30%. Saladworks leverages data insights and omnichannel campaigns to deepen guest relationships and brand advocacy.
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Punchh helped Fazoli’s boost loyalty sales by 17% and online ordering sales by 5x. The restaurant chain used Punchh’s loyalty... platform, mobile app, and integrations with Olo and Brink POS to deliver seamless omnichannel experiences. Fazoli’s restructured its rewards program, letting members unlock rewards faster and redeem them more flexibly. These changes increased program profitability and improved customer satisfaction. Loyalty data drove targeted campaigns and supported new menu launches.
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Punchh helped Charleys Philly Steaks launch a custom mobile rewards app and loyalty program. Charleys replaced an outdated punch-card system... and gained over 250,000 loyalty members in a few months. The new app drove a 63% increase in participation rate and a 22% rise in average visits. 79% of members now subscribe to both email and in-app messaging. Franchisees saw more than 25% of sales come from digital channels.
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Punchh Loyalty helped Fuzzy’s Taco Shop boost check-ins by 89%. The restaurant used AI-driven customer segmentation and a tiered membership... program. Integrations with POS, online ordering, and payments unified customer data. Loyalty sales rose 15% and feedback increased 26%. Fuzzy’s now delivers personalized offers and grows its superfan base with digital marketing.
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Punchh helped WaBa Grill launch their first rewards app and loyalty program. WaBa Grill saw a 51% increase in loyalty... sales year-over-year and a 57% increase in loyalty visits. The Punchh platform integrated with POS, online ordering, and messaging tools. WaBa Grill used segmentation and targeted campaigns to win back customers. The solution made digital ordering and rewards easy for guests and franchisees.
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Beef ‘O’ Brady’s used PAR Ordering and Punchh Loyalty to improve the guest journey. The restaurant aimed for a seamless... experience for its customers. The solution combined ordering and loyalty features. This helped Beef ‘O’ Brady’s deliver better service. The focus was on guest satisfaction and smooth operations.
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Church’s Texas Chicken used PAR Engagement to improve customer loyalty. They wanted to make guests come back more often. The... solution helped them connect better with their customers. Church’s Texas Chicken saw more repeat visits. Their loyalty program became stronger and more effective.
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MOOYAH Burgers, Fries & Shakes restructured its loyalty program and mobile app. The company used new acquisition strategies to boost... loyalty program success. Campaign engagement increased by 535%. MOOYAH focused on customer loyalty and digital engagement. The case highlights how a restaurant brand can drive growth with loyalty technology.
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PAR Engagement worked with Newk's to improve their guest engagement platform. Newk's joined the Voice of the Customer Program to... share feedback and learn from other users. Their input helped shape new features like campaign management and segment reporting. Newk's found value in hearing how others use the platform and in sharing their own experiences. The collaboration led to updates that made the platform easier to use for everyone.
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Jason’s Deli used Punchh to improve their Deli Dollars loyalty program. They added new segmentation tactics and targeted campaigns. A... weekend traffic campaign brought in $173K in extra sales in 9 weeks. The Punchh Strategy Services team helped Jason’s Deli use data to engage customers. Their small marketing team got support to run more effective loyalty campaigns.
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Beef ‘O’ Brady’s used PAR Ordering and Punchh Loyalty to improve the guest experience. The restaurant chain wanted a seamless... journey for its customers. They implemented the solutions to make ordering and loyalty rewards easier. The result was a smoother process for guests. This helped increase satisfaction and engagement.
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Punchh helped Genghis Grill migrate 1. 2 million loyalty members to a new omnichannel platform. The restaurant chain saw a...90% increase in offer redemptions within six months. Mobile app downloads and eClub sign-ups reached up to 10,000 per month. The new dashboard made it easy for staff to track customer behavior and run promotions. Genghis Grill achieved its highest loyalty participation rates and five straight quarters of sales growth.
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Church’s Texas Chicken used PAR Punchh to launch its Real Rewards loyalty program. In the first quarter, over 400,000 customers... signed up. The program drove a 19.82% increase in customer spend. Church’s strengthened customer relationships and accelerated digital transformation. The loyalty platform helped boost engagement and growth.
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PAR Punchh helped MAD Greens boost customer retention and loyalty sales. The restaurant used targeted campaigns and personalized incentives to... engage guests. After integrating Punchh, MAD Greens saw a 47% retention rate in Q3 2023. Loyalty sales increased by 15% year-over-year. The loyalty program drove a 23% participation rate and 18% of total sales. MAD Greens used data insights to deliver tailored offers and launched gamified challenges to increase visit frequency.
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Punchh helped El Pollo Loco launch a custom loyalty program, growing membership to 1. 9 million. The platform integrated with...e-commerce and POS systems for seamless omnichannel marketing. Digital sales rose to 9% of total sales, and delivery reached 6%. Loyalty member spend increased by 7% year-to-date and 11.9% year-over-year. Personalized campaigns drove engagement and higher same store sales.
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Punchh helped MOOYAH Burgers, Fries & Shakes boost loyalty sales by 24% year-over-year. The restaurant chain used Punchh's loyalty platform... and mobile app to integrate online ordering, POS, and payment systems. During the pandemic, MOOYAH quickly launched curbside pickup and digital fundraising with Punchh's support. The brand saw a 57% increase in online sales and a 24% rise in average order value. MOOYAH gained better customer insights and improved loyalty participation through digital engagement.
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PAR Punchh helped Pizza Factory modernize its loyalty program. The new points-based system led to a 10x increase in redemption... sales. Franchisees saw more ROI and guests engaged more with the brand. The program now offers faster rewards, personalized offers, and supports local marketing. Pizza Factory also uses segmentation and POS integrations to drive smarter campaigns.
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PAR Punchh helped Pizza Factory modernize its loyalty program. The new points-based system led to a 10x increase in redemption... sales. Guests now earn rewards faster, including popular items like extra cheese. Franchisees use local offer tools and monthly campaigns to boost engagement. The program rebuilt trust and participation among loyalty members. Pizza Factory now uses segmentation and receipt data for smarter offers.
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Pancheros used Punchh to launch their Burritos with Benefits loyalty program. They focused on mobile ordering, app-based promotions, and data-driven... marketing. The program achieved a 47% retention rate in Q3 2023, well above the industry average. Pancheros also saw a 15.16% increase in loyalty sales year-over-year. Their targeted campaigns, like National Queso Day and $1 Burrito events, drove app adoption and customer engagement.
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Punchh helped MOOYAH Burgers, Fries & Shakes overhaul their loyalty program and mobile app. MOOYAH saw a 535% year-over-year increase... in engagement and a 36% rise in loyalty program acquisition. The new tiered rewards structure and revamped app boosted customer sign-ups by 112%. Integration with PAR Brink POS and SMS promotions drove more personalized communication. MOOYAH’s focus on digital loyalty and guest experience led to higher brand loyalty and revenue growth.
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Charleys Philly Steaks used Punchh to launch a new mobile rewards app and loyalty program. They replaced an outdated punch-card... system and gained over 250,000 loyalty members in just a few months. The new app integrated with POS and online ordering, boosting digital sales. Participation rates grew 63% and average visits increased by 22%. Members now spend 2.3 times more than non-loyalty guests.
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Punchh helped NORMS Restaurants boost same-store loyalty sales by over 100%. The restaurant chain used targeted online ordering campaigns and... exclusive loyalty offers. They integrated POS, online ordering, and messaging platforms for a seamless customer experience. NORMS shifted focus to branded online ordering and pickup, responding to customer preferences. The result was a 34% increase in online loyalty sales and a 16% rise in average online order value.
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Punchh powered Pizza Factory's loyalty app, driving a 182% increase in loyalty sales year over year. The restaurant chain launched... targeted campaigns and fun rewards to boost app downloads and digital ordering. Their integrated marketing strategy included POS and online ordering integrations, social media, and referral incentives. Loyalty visits rose by 93% and participation rate by 79%. Online sales also increased by 75%.
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Punchh helped Pizza Factory boost loyalty sales by 182% year over year. The restaurant chain used targeted campaigns and a... rewards app to drive more online orders and app downloads. They offered $5 rewards for new app users and referrals. Online sales rose by 75%. Loyalty visits increased by 93% and participation rate by 79%.
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Pancheros used PAR Engagement to transform its loyalty program. They moved from a traditional approach to a digital-first strategy. The... new loyalty program drove customer retention rates up to 47%. Franchisees gained access to data-driven insights and targeted marketing tools. Pancheros saw increased sales and a more engaged customer community.
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Fazoli’s used the Punchh platform to power its loyalty program and mobile app. They integrated with Olo for online ordering... and Brink POS. Loyalty sales rose 17% and online ordering sales grew 5x. The program helped increase sales by 15% and traffic by 14% in 2020. Members now unlock rewards faster and have more redemption options. Fazoli’s used data-driven campaigns to engage guests and support new product launches.
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Punchh helped Jack's Family Restaurants increase year-over-year loyalty transactions by 56%. The platform unified guest data and enabled personalized rewards,... like free milkshakes or biscuits based on customer preferences. Jack's used Punchh to run targeted campaigns and segment guests, boosting retention rates by 40%. The integration with POS and online ordering gave real-time insights and improved guest engagement. Jack's now delivers a more customized digital experience and tracks loyalty program success daily.
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PAR Punchh helped MAD Greens boost customer retention and loyalty sales. The restaurant used Punchh’s data insights to create targeted... campaigns and personalized offers. MAD Greens saw an 18% share of total sales from loyalty program members and a 14.85% participation rate in 2023. The brand ranks above the 75th percentile for converting signups into repeat visits. Gamified challenges, like a juice challenge, increased visit frequency and engagement.
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Punchh powered the Tropic Rewards loyalty program for Tropical Smoothie Cafe. The brand saw a 69% increase in membership year-over-year.... They used Punchh to send targeted offers and run campaigns that boosted engagement and sales. The app made it easy for members to earn, redeem, and pay both online and in-store. During Tropic Fan Fest, loyalty transactions rose by 46% and 22% of guests tried a food item for the first time.
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Punchh helped Shane’s Rib Shack launch a branded mobile rewards app. The app integrated with their POS and online ordering... systems. Shane’s Rib Shack saw an 11% year-over-year increase in loyalty participation. Loyalty sales rose 5% quarter-over-quarter, and spend lifted 17% year-over-year. The new platform enabled omnichannel engagement and more targeted offers for guests.
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Tropical Smoothie Cafe used Punchh Loyalty to improve customer engagement. They integrated loyalty, promos, and coupon codes with their POS... and online ordering. During their first member appreciation week, loyalty transactions rose by 46%. 22% of guests tried a new food item. Data from Punchh helps them create better offers and boost franchisee profits.
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Saladworks used the Punchh platform to launch its Saladworks Rewards program across 140+ locations. The goal was to create personalized... guest experiences and boost engagement. With Punchh, Saladworks saw loyalty sales rise by 84% year-over-year and referrals increase by 106% quarter-over-quarter. The program included a mobile app, POS integrations, and targeted campaigns. Digital orders grew from 12% to 30% in one year, showing strong results from their data-driven marketing strategy.
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Punchh helped WaBa Grill launch its first rewards app and integrated loyalty program. WaBa Grill saw a 51% increase in... loyalty sales year-over-year. Loyalty visits grew by 57% and 25% of eClub members converted to loyalty. Punchh integrations enabled seamless digital ordering and delivery. The solution improved marketing agility and kept franchisee costs low.
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Punchh helped Zippy’s launch the Zipster Rewards program. The new loyalty program integrated with Oracle POS and Olo online ordering.... Zippy’s saw a 45% increase in visits quarter over quarter. The program achieved a 30% participation rate. Zippy’s used customer data to improve marketing and customer experience. The rollout included special support for seniors and a multi-stage marketing campaign.
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Broken Yolk Cafe used PAR Punchh to modernize its loyalty program as it expanded into new markets. The team launched... custom campaigns and personalized guest journeys with help from Punchh’s Managed Services. A back-to-school campaign offering a free kid’s meal drove nearly half of all loyalty redemptions for the year. The loyalty app now features creative rewards and longer campaign durations. Broken Yolk Cafe built a scalable loyalty playbook for both corporate and franchise teams.
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Punchh helped Fuzzy’s Taco Shop boost check-ins by 89% using AI-driven customer segmentation. The new loyalty app and rewards program... encouraged guests to try new menu items. Integrations with POS, online ordering, and payments created a seamless experience. Fuzzy’s saw a 15% rise in loyalty sales and a 26% increase in feedback. The program used personalized offers and feedback to grow their superfan base.
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Punchh helped Huck's Market launch the Huck’s Bucks Bigg Rewards loyalty program. The app drove 20,000 signups at launch and... tripled the goal for online ordering. Customers now get personalized offers and rewards in-store, at the pump, and online. The program integrates with POS and age validation for special offers. Employees are rewarded for promoting the program, boosting engagement. Huck’s saw more loyalty visits and improved customer experience.
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Casey's General Store used Punchh to launch a mobile rewards program. They faced tough competition and lacked a loyalty program.... Punchh helped them integrate loyalty offers with their point-of-sale and fuel pump systems. The new program drove 5 million loyalty sign-ups. Now, 25% of all transactions use rewards. Casey's can deliver personalized offers and boost store visits.
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PAR Punchh helped Huck's launch a customized loyalty program across 124 Midwest stores. The solution included a branded mobile app,... POS integration, and age validation for special offers. Huck's saw 20,000 signups at launch and tripled their goal for online ordering. Customers now get personalized offers and rewards, driving more visits and engagement. Employees are also rewarded for promoting the program, boosting participation and hiring.
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Robeks used PAR Punchh to boost customer retention with creative loyalty campaigns. They leveraged customer data to personalize offers and... segment audiences. The platform's POS integration made campaign management easy. Robeks achieved a 27% participation rate and a 43% retention rate. Targeted campaigns, like National Smoothie Day, increased engagement. The loyalty program led to more frequent visits and higher customer satisfaction.
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PAR Punchh helped Robeks boost its loyalty program with creative campaigns. Robeks used customer data to target guests and run... unique promotions like National Smoothie Day. The platform made it easy for Robeks to control campaigns and segment users. Robeks achieved a 27% participation rate and a 43% retention rate. The loyalty program increased check-in frequency and grew their customer database. Robeks managed discount rates to keep franchisees profitable.
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