Retail Case Studies and Success Stories with Punchh Platform
CASE STUDY Huck’s
Punchh helped Huck’s launch the Huck’s Bucks Bigg Rewards mobile app. Huck’s wanted to improve customer loyalty and offer a better digital experience. Punchh provided a custom loyalty program, POS in...tegration, and age validation for special offers. Customers now get personalized rewards and easy mobile checkout. Employees are also rewarded for promoting the program. The app gives exclusive offers to customers 21 and older, helping Huck’s boost engagement and satisfaction.
Casey's Mobile Rewards Program achieved 2.3 million loyalty sign-ups, with 25% of transactions using rewards, enhancing customer relationships and engagement across 2,200 stores.
Food & Beverages Case Studies and Success Stories with Punchh Platform
CASE STUDY Robeks
PAR Punchh helped Robeks boost customer engagement with creative loyalty campaigns and unique flavors. Robeks used customer data to make personalized campaigns. The flexible PAR Punchh platform made ...campaign creation easy. Robeks saw a 27% participation rate, 43% retention rate, and 4.29 average check-in frequency. Targeted campaigns like National Smoothie Day increased loyalty engagement.
PAR Punchh helped Robeks improve its loyalty program. Robeks used the platform to create targeted campaigns and unique promotions like National Smoothie Day. The platform made it easy for Robeks to s...egment guests and track results. Robeks achieved a 27% participation rate and high redemption rates. The loyalty program helped Robeks keep guests engaged and manage discount rates for franchisees.
Restaurants Case Studies and Success Stories with Punchh Platform
CASE STUDY WaBa Grill
Punchh Loyalty helped WaBa Grill launch their first rewards app and digital loyalty program. WaBa Grill wanted to grow sales and make digital ordering easy for guests. Punchh integrated with their PO...S, online ordering, and messaging tools. WaBa Grill saw a 51% increase in loyalty sales year over year. Loyalty visits went up 57%. 25% of eClub members joined the loyalty program. The new system made marketing faster and more effective for WaBa Grill.
Pancheros Mexican Grill increased their customer loyalty program membership by 100% and saw a 15% lift in customer engagement by utilizing Punchh's loyalty program.
Punchh Loyalty helped Tropical Smoothie Cafe improve its loyalty program. The company wanted a better mobile app and easier loyalty activities. They used Punchh Loyalty, promos, and coupon codes with... their POS and online ordering. During their first member appreciation week, loyalty transactions went up by 46%. 22% of guests tried a food item for the first time. Data from Punchh helps them make better offers and increase profits for franchisees.
Church’s Texas Chicken® used the Punchh platform to launch its Real Rewards™ loyalty program. The challenge was to grow customer loyalty and boost digital engagement. With Punchh, Church’s Texas Chic...ken® saw over 400,000 loyalty sign-ups in the first quarter. They also achieved a 19.82% increase in customer spend. The program helped strengthen customer relationships and drive digital transformation.
Punchh helped Zippy’s modernize its customer loyalty program. Zippy’s wanted to increase sales after COVID-19 and improve customer experience. They used Punchh Loyalty, coupons, and a new mobile app.... The program integrated with their POS and online ordering. Zippy’s saw a 30% participation rate and a 45% increase in visits quarter over quarter. Former Senior Club members visited 14 times in six months, double the average.
PAR Punchh helped MAD Greens boost customer retention with targeted campaigns and personalized incentives. The loyalty program drove conversion rates, placing MAD Greens above the 75th percentile for... repeat visits among fast casual brands. 18% of total sales now come from loyalty program members, with a 14.85% participation rate in 2023. MAD Greens used Punchh’s data insights to create tailored offers and launched gamified challenges to increase visit frequency. The solution supports their expansion and franchise growth by building strong customer loyalty.
Punchh helped MOOYAH Burgers, Fries & Shakes improve their customer loyalty program. MOOYAH updated their mobile app and switched to a tiered rewards system. They ran a digital campaign offering a fr...ee cheeseburger for app downloads. This led to a 535% increase in engagement and a 112% rise in loyalty app sign-ups. MOOYAH also added new campaign strategies and gamified rewards to boost customer experience.
PAR Ordering and Punchh Loyalty helped Beef ‘O’ Brady’s create a smooth guest journey. The restaurant used these tools to improve how guests order and join loyalty programs. The solution made it easi...er for guests to interact with the brand. The focus was on making the guest experience simple and connected. The case highlights the value of digital ordering and loyalty in restaurants.
Punchh Loyalty helped Pizza Factory launch a rewards program in April 2019. The goal was to get more guests to use online ordering and make the loyalty program easy and fun. Pizza Factory used target...ed campaigns, app download rewards, and a referral program to boost engagement. They saw a 182% increase in loyalty sales year over year, a 93% increase in loyalty visits, and a 79% increase in participation rate. Online sales also rose by 75%.
Punchh loyalty software helped Condado Tacos build a creative loyalty program. The company faced challenges in creating a unique customer experience. They used Punchh to launch a digital loyalty syst...em and a tiered rewards program. Targeted, data-driven campaigns improved customer engagement. Condado Tacos achieved a 44% customer retention rate with these strategies.
Punchh helped Jason’s Deli improve their Deli Dollars loyalty program. The restaurant chain used new segmentation and targeted campaigns. A weekend traffic campaign brought in $173,000 in extra sales... in 9 weeks. Jason’s Deli worked with the Punchh Strategy Services team to boost their marketing. The team used data to engage more customers. Jason’s Deli made their loyalty program stronger with Punchh.
Punchh helped NORMS Restaurants launch a loyalty program and rewards app. NORMS wanted a better online ordering and pickup experience for their customers. Punchh created online ordering campaigns and... bounceback flyers to drive digital orders. NORMS saw a 100%+ increase in same-store loyalty sales year over year. Online loyalty sales grew 34% quarter over quarter. Online order average check increased by 16% quarter over quarter.
Charleys Philly Steaks used the Punchh platform to launch a new mobile rewards app and loyalty program. They wanted to replace their old punch-card system and connect with guests digitally. Punchh he...lped them launch the app in three months, integrating with online ordering and POS systems. In the first months, they gained over 250,000 loyalty members and saw more than 25% of sales come from digital channels. Participation rate grew 63%, average visits increased 22%, and loyalty members spent 2.3 times more than non-members.
PAR Engagement helped Church’s Texas Chicken improve customer loyalty. The restaurant used the solution to engage guests and boost repeat visits. The case highlights how digital loyalty programs can ...transform guest experiences. Church’s Texas Chicken saw better customer retention after using PAR Engagement.
Punchh Loyalty helped Famous Dave’s increase loyalty sales by 48% year over year. The restaurant faced challenges with capturing customer data and increasing visit frequency. Punchh provided a mobile... rewards app, POS integrations, and omnichannel engagement tools. Famous Dave’s saw a 20% increase in participation rates and a 19% increase in redemption rates. The platform enabled more personalized messaging and improved customer relationships.
Jack’s Family Restaurants used the Punchh platform to improve their loyalty program. They wanted better control over offers and more customer data. Punchh helped them personalize rewards and run targ...eted campaigns. As a result, Jack’s saw a 56% increase in year-over-year loyalty transactions and a 40% boost in retention rates. The solution also helped them understand customer behavior and improve guest experiences.
Punchh helped Fuzzy’s Taco Shop use AI-driven customer segmentation to improve their loyalty program. Fuzzy’s wanted to boost guest engagement and unify customer data. Punchh provided a loyalty platf...orm, mobile rewards app, and integrations with POS and online ordering. Fuzzy’s saw an 89% increase in check-ins after using Punchh. The new program also helped them get more feedback and loyalty sales.
PAR Punchh helped MAD Greens improve customer retention and loyalty sales. MAD Greens used Punchh to track customer data and send personalized campaigns. They saw higher customer retention and ranked... above the 75th percentile for repeat visits among fast-casual brands. 18% of total sales came from loyalty program members, with a 14.85% participation rate in 2023. MAD Greens also used Punchh to launch interactive challenges, driving more visits and building a loyal customer community.
Punchh helped Pancheros launch a new rewards program called Burritos with Benefits. Pancheros used digital tools to improve the customer journey and boost loyalty program sign-ups. They ran creative ...loyalty campaigns and used customer data for targeted marketing. Franchisees got access to insights that helped them grow. Pancheros increased their customer retention rate to 47% with this program.
Punchh helped Tropical Smoothie Cafe improve its loyalty program. The brand needed better guest engagement and a single platform for marketing and loyalty. Punchh provided a branded mobile rewards ap...p and integrated systems. The solution enabled easy earning, redeeming, and payment for members. During Tropic Fan Fest, loyalty transactions increased by 46% and 22% of guests tried a food item for the first time. Punchh supports personalized campaigns and helps drive retention and sales.
Condado Tacos used Punchh to launch a creative digital loyalty program. They wanted to boost brand awareness and make every guest feel special. Punchh helped them build a mobile rewards app and run u...nique challenge campaigns. Their 'Buds with Benefits' program gave members fun, personalized rewards. This approach led to a 44% retention rate for their loyalty program.
Jason’s Deli used the Punchh loyalty platform to improve their Deli Dollars program. They worked with Punchh’s Strategy Services team to create new strategies and segment their customers better. The ...team helped Jason’s Deli run targeted campaigns, including a 9-week weekend offer. This campaign brought in $173,000 in extra weekend sales. Jason’s Deli now delivers more relevant offers and sees higher customer loyalty.
Punchh helped Shane’s Rib Shack improve customer engagement at every stage of the customer journey. The restaurant chain used Punchh to launch a digital loyalty mobile rewards app, making it easier f...or guests to use and track rewards. The app integrated with their online ordering and POS systems, allowing for better data and targeted offers. Shane’s Rib Shack educated staff and customers about the app, leading to more app downloads and higher engagement. The company reduced days between transactions across six check-in stages and now runs digital promotions, saving on marketing costs.
Punchh helped Fazoli’s improve their customer loyalty program. They used Punchh data and analytics to restructure rewards, giving customers more value and choices. Fazoli’s saw a 17% increase in loya...lty sales and a 5x increase in online ordering sales. They also achieved a 138% year-over-year spend lift. The new mobile app and integrations with Olo and Brink made online ordering and reward redemption easier. These changes helped Fazoli’s grow sales by 15% and traffic by 14% during 2020.
Punchh helped Pancheros launch the Burritos with Benefits rewards program. Pancheros wanted to boost mobile ordering and loyalty. They used Punchh Loyalty, coupons, and app integrations. Pancheros sa...w a 47% retention rate in Q3 2023. Loyalty sales grew by 15.16% year over year. Participation in the program reached 23% in Q3 2023.
Punchh Loyalty helped Saladworks boost guest engagement. Saladworks used the platform to create personalized experiences and run campaigns like 'Flavor Your World.' They saw an 84% increase in loyalt...y sales year over year. Referrals went up 106% quarter over quarter. Their loyalty retention rate reached 47%. The program used email, SMS, and in-store promotions to connect with guests and drive results.
Punchh helped NORMS Restaurants launch a new loyalty program. NORMS wanted to give customers a better online ordering and pickup experience. Punchh created online ordering campaigns and in-app messag...ing for NORMS. The new program led to over 100% increase in same-store loyalty sales. NORMS also saw big gains in online loyalty sales and average check size. The solution helped NORMS keep up with customer needs and grow their business.
Punchh helped MOOYAH Burgers, Fries & Shakes improve its loyalty program and mobile app. MOOYAH restructured its loyalty program and used new acquisition strategies. These changes led to a 535% incre...ase in campaign engagement. The case study shows how MOOYAH became a leader in the fast-casual burger market.
Punchh helped El Pollo Loco launch a custom loyalty program with 1.9 million members. The platform integrated with their e-commerce and POS systems for seamless marketing and loyalty management. Duri...ng the pandemic, El Pollo Loco used Punchh to promote digital ordering, delivery, and family meals. Their digital sales grew to 9%, delivery to 6%, and loyalty member spend increased by 7% YTD and 11.9% YOY. El Pollo Loco plans to enhance their loyalty program with new features and promotions.
Punchh helped Zippy’s, a Hawaiian restaurant chain, modernize its customer loyalty program. Zippy’s launched the Zipster Rewards program, integrating it with their POS and online ordering. The new pr...ogram drove a 30% participation rate. Visits increased by 45% quarter over quarter. Zippy’s now uses Punchh data to run personalized marketing campaigns and improve customer experience.
Punchh Loyalty helped Jack’s Family Restaurants improve customer engagement. The solution integrated with their POS and online ordering systems. Jack’s used personalized rewards and automated segment...ation to target customers. They saw a 56% increase in year-over-year loyalty transactions. Retention rates grew by 40%. Data-driven insights helped optimize marketing and boost franchisee profitability.
Other Industry Case Studies and Success Stories with Punchh Platform
CASE STUDY Stinkers
PAR Engagement helped Stinkers improve customer experience by bringing together product, engineering, and development teams. The company values real-time improvements and collaboration. Stinkers prai...sed the event for its focus on customer needs. The program supports ongoing innovation based on user feedback.
