PatronManager | Ticketing, subscriptions, fundraising, email marketing, and staff collaboration, all on the revolutionary Salesforce Platform
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Events Services Case Studies and Customer Success Stories with Patron Management
New York Comic Con
- Events Services
- Medium
New York, USA
Leap Event Technology helps New York Comic Con improve fan experiences. They use Leap’s mobile apps and event management tools.... NYCC increased fan satisfaction and exhibitor engagement. Operations became more efficient. Leap’s solutions support this major pop culture convention every year.
Leap Event Technology helped State Farm Arena boost parking pass sales by 25% through targeted email marketing and A/B testing. The arena team... saved time by automating campaigns and streamlining messaging. Click-through rates for "know before you go" emails rose by 29.4% for sports and 43% for other events. Leap's expertise enabled State Farm Arena to monetize email space and simplify suite rental sales. The partnership improved marketing efficiency and results for this major Atlanta venue.
Leap Event Technology helped Awesome Con boost online merchandise sales by 400%. The event faced challenges with inflexible ticketing, poor... merch upsell, and lack of attendee support. Leap's ticketing platform enabled merch upsells during checkout, streamlined event operations, and provided expert call center support. Awesome Con also saw a 121% increase in ticket revenue and resolved over 1,200 attendee requests. The partnership improved fan experience and event management.
Leap Event Technology helped The Complex streamline ticketing, email, and reporting for concerts and events. The Complex can now create... ticket links in under seven minutes and automate daily ticket sales reports, saving over 150 hours a year. Email campaigns notify fans quickly about cancellations or updates. Upselling features increased average order value by 5%, and ticketing revenue rose 8.8% from 2022 to 2023. Fans can now buy parking and seat upgrades online, making the concert experience easier and more fun.
New York Comic Con (ReedPop)
- Events Services
- Large
Leap Event Technology helped New York Comic Con boost attendee satisfaction by 30% with its mobile app. The app's new... personalization and wayfinding features raised its usefulness rating from 6 to 7.8 out of 10. App downloads increased from 70% to 73% of attendees, with some segments seeing up to 90% growth. Leap's integration with KOMO enabled interactive games and badge activations, driving fan engagement and valuable data collection. Over 200,000 fans attended the 4-day event, and 90.6% of exhibitors used lead capture tools.
Leap Event Technology helps New York Comic Con improve fan experiences. NYCC uses Leap’s mobile apps and event management tools.... These solutions boost fan satisfaction and exhibitor engagement. NYCC also benefits from more efficient event operations. Leap’s technology supports NYCC in delivering a top convention every year.
Leap Event Technology helped New York Comic Con boost attendee satisfaction by 30% with its mobile app. The app improved... personalization and wayfinding, raising its usefulness rating from 6 to 7.8 out of 10. App downloads grew from 70% to 73% of attendees, with some segments seeing up to 90% growth. Exhibitor lead capture usage jumped 90.6% year-over-year. Leap’s solutions also enabled interactive games, scavenger hunts, and better data collection for fans and vendors.
Leap Event Technology helps New York Comic Con improve fan experiences. NYCC uses Leap’s mobile apps and event management tools.... These solutions boost fan satisfaction and exhibitor engagement. NYCC also benefits from more efficient event operations. Leap’s technology supports this iconic pop culture convention every year.
Leap Event Technology helped State Farm Arena boost parking pass sales by 25%. The arena used Leap to automate and... optimize email marketing for events, parking, and suite rentals. A/B testing improved open rates by up to 5% and increased parking pass sales by 6%. "Know before you go" emails saw click-through rates rise by 29.4% for sports and 43% for other events. The new email strategy saved staff time and improved the fan experience.
Leap Event Technology helped The Complex streamline ticketing, email, and reporting for concerts and events. The Complex can now create... ticket listings in under 10 minutes and automate daily ticket sales reports. Email campaigns notify fans quickly about cancellations or updates. Upselling features let fans buy parking and seat upgrades online. In 2023, The Complex saw an 8.8% increase in ticketing revenue and saved over 150 hours on reporting. Average order value rose by 5% with upsells.
Leap Event Technology helped Awesome Con boost online merchandise sales by 400%. The event used Leap’s ticketing platform to upsell... merch during checkout, leading to a surge in pre-event sales. Leap’s onsite support team trained staff and streamlined admission, improving crowd flow and attendee experience. Their call center handled over 1,200 attendee requests, ensuring seamless support. Ticket revenue increased by 121% after switching to Leap.
Entertainment Case Studies and Customer Success Stories with Patron Management
American Shakespeare Center
- Entertainment
- Medium
Leap Event Technology's patron management solution helped American Shakespeare Center unify ticketing, CRM, and fundraising. The team saw a 235%... increase in workshop attendance on Homeschool Days in 2023. Patron growth included a 45.1% increase from Virginia and 38% from their local area in 2024. Leap's Salesforce CRM enabled personalized outreach and streamlined reporting. Access codes and member accounts boosted loyalty and made theater more accessible.
Leap Event Technology helped The Palace Theatres grow memberships by 900%, reaching over 10,000 members. Theatres saw a 7.2% increase... in tickets sold and a 12.4% rise in ticketing revenue. Leap’s integrated CRM and ticketing platform replaced manual, disconnected systems, saving hours on daily reports. Theatres also reduced chargebacks by 90% and grew their email database by 220%. Leap’s customer service and client community supported their rapid expansion across five venues.
Sports Case Studies and Customer Success Stories with Patron Management
Kansas City Chiefs
- Sports
- Large
Leap Event Technology transformed the Kansas City Chiefs' marketing and CRM operations. They automated lead capture, cutting manual work and... boosting conversions. Leap centralized CRM data, built custom apps, and eliminated duplicates, making teams more efficient. Their digital ad management enabled the Chiefs to run 65+ campaigns in 2024, driving ticket sales and tracking streaming ad conversions. Leap's support let the Chiefs handle small projects in-house and focus on big campaigns like season ticket renewals.
Leap Event Technology helped the Kansas City Chiefs automate their CRM and marketing. The Chiefs eliminated manual data entry and... reduced duplicate records. Sales reps now get leads instantly, speeding up ticket sales. Leap managed over 65 digital ad campaigns in 2024, boosting conversions and return on ad spend. Streaming ad integration let the Chiefs track conversions and target last-minute buyers. Leap’s support freed up the Chiefs’ team to focus on key projects and playoff prep.
