Patron Management: Product updates, Customer stories, and Insights | 2026 Cuspera

Leap Event Technology helped Ice Castles grow ticket sales by 93%. Ice Castles faced long admission lines, high customer support needs, and lacked marketing data. Leap's event ticketing platform intr...oduced timed entry, expert customer support, and advanced event intelligence. Wait times dropped by 2 hours and 17,000 support requests were resolved per season. Ice Castles expanded smoothly and improved attendee experience.
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Leap Event Technology helped the Kansas City Chiefs improve their marketing and CRM operations. The Chiefs used Leap to centralize their CRM data and automate lead management. This made it easier for... sales and fan development teams to track and follow up with fans. Leap also managed digital ad campaigns across platforms like Meta and Google Ads, running about 65 campaigns in 2024. The Chiefs saw a big increase in conversions and return on ad spend after using Leap's solutions.
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TicketLeap Pro helps The Complex, a top Salt Lake City music venue, run concerts and events smoothly. The Complex uses TicketLeap Pro for fast ticketing, easy email updates, and automated daily repor...ts. The platform saves staff time by letting them set up ticket links in under ten minutes and send reports in minutes instead of hours. TicketLeap Pro also helps The Complex track marketing results and improve fan experiences, like offering cashless parking. In 2023, over 180,000 people attended their concerts.
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Leap Event Technology helped State Farm Arena improve their email marketing. The arena team had limited resources and could not do A/B testing before. Leap managed their email campaigns and made mess...aging more cohesive. With Leap, State Farm Arena saved time and got expert advice. Their parking pass sales increased by 25% after using targeted email campaigns and A/B testing.
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Leap Event Technology helped New York Comic Con boost attendee satisfaction by 30% with its mobile app. The app's new personalization and wayfinding features raised its usefulness rating from 6 to 7....8 out of 10. App downloads increased from 70% to 73% of attendees, with some segments seeing up to 90% growth. Leap's integration with KOMO enabled interactive games and badge activations, driving fan engagement and valuable data collection. Over 200,000 fans attended the 4-day event, and 90.6% of exhibitors used lead capture tools.
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Leap’s CRM helped Orlando Family Stage boost donations by 28.2% and ticket revenue by 42.4%. The theater uses Leap to manage ticket sales, donor relationships, and personalized marketing for its 100-...year celebration. Leap’s features like ticket scanning, fundraising management, and Salesforce email integration streamline operations. Staff can track patron journeys, send targeted emails, and build lasting community ties. Leap’s platform grows with the theater, supporting events and ongoing engagement.
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