NinjaOne (formerly NinjaRMM) Overview
This is a summary of the comprehensive capabilities and benefits of NinjaOne (formerly NinjaRMM) based on over 1388 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
NinjaOne (formerly NinjaRMM), DeskXpand, Cayzu Help Desk, Alloy Software, HaloITSM, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if NinjaOne (formerly NinjaRMM) is right for your needs? Our Cuspera AI engine can evaluate how NinjaOne (formerly NinjaRMM) fits your specific business needs, industry, and context. Get your personalized assessment report today.
NinjaOne (formerly NinjaRMM) supports business activities such as:
- Helpdesk Management
- Training & Onboarding
- Contract Management
- Workflow Management
- Competitive Intelligence
NinjaOne (formerly NinjaRMM) can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Scale Best Practices, Grow Market Share, Improve Efficiency, etc. It can help manage these activities if you use Phone Calls for these needs. As a solution, NinjaOne (formerly NinjaRMM)'s capabilities include Alerts: Popups & Notifications, Dashboard, Ticketing, etc.
NinjaOne (formerly NinjaRMM) Information Technology and Services Vertical is its biggest customer base.
Reviews
"...Scheduled maintenance and updates have helped keep support time more predictable...." Peer review by Brian W, President, Information Technology and Services
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well NinjaOne (formerly NinjaRMM) solved their Help Desk needs. Cuspera uses 1388 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using NinjaOne (formerly NinjaRMM).
Use Cases
Peers recommend Helpdesk Management , Training & Onboarding , Contract Management , as the business use cases that they have been most satisfied while using NinjaOne (formerly NinjaRMM).
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Phone Calls |
4.81/5 ★ |
"...Scheduled maintenance and updates have helped keep support time more predictable...." Peer review by Brian W, President, Information Technology and Services |
| Training & Onboarding |
4.69/5 ★ |
"...Couple that with one of the easiest platform's to onboard with..." Peer review by Brian O, Information Technology Consultant, Information Technology and Services |
| Contract Management |
4.74/5 ★ |
"..."Ninja has been a perfect fit for SidNetworks and has been instrumental in improving the profitability of my contracts through automated patch management, maintenance scripts, and a great remote administration tool!"..." #1 Rated Remote Monitoring and Management Software |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Phone Calls |
4.81/5 ★ |
"...Scheduled maintenance and updates have helped keep support time more predictable...." Peer review by Brian W, President, Information Technology and Services |
|
| Training & Onboarding |
4.69/5 ★ |
"...Couple that with one of the easiest platform's to onboard with..." Peer review by Brian O, Information Technology Consultant, Information Technology and Services |
|
| Contract Management |
4.74/5 ★ |
"..."Ninja has been a perfect fit for SidNetworks and has been instrumental in improving the profitability of my contracts through automated patch management, maintenance scripts, and a great remote administration tool!"..." #1 Rated Remote Monitoring and Management Software |
|
25+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1388 insights from peers and experts to help you assess how these NinjaOne (formerly NinjaRMM) use cases fit your Help Desk needs.
Frequently Asked Questions(FAQ)
for NinjaOne (formerly NinjaRMM)
What is NinjaOne (formerly NinjaRMM)?
What is NinjaOne (formerly NinjaRMM) used for?
What are the top features of NinjaOne (formerly NinjaRMM)?
Who uses NinjaOne (formerly NinjaRMM)?
What are NinjaOne (formerly NinjaRMM) alternatives?
Where is NinjaOne (formerly NinjaRMM) located?
Popular Business Setting
for NinjaOne (formerly NinjaRMM)
Top Industries
- Information Technology and Services
- Computer & Network Security
- Computer Software
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used NinjaOne (formerly NinjaRMM) to Acquire customers and Enhance customer relationships
NinjaOne (formerly NinjaRMM) Alternatives
Peer and Expert Opinion on Features
for NinjaOne (formerly NinjaRMM)
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (67) |
| Dashboard | Read Reviews (31) |
| Ticketing | Read Reviews (30) |
| Personalization | Read Reviews (15) |
| Templates | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (67) |
| Dashboard | Read Reviews (31) |
| Ticketing | Read Reviews (30) |
| Personalization | Read Reviews (15) |
| Templates | Read Reviews (5) |
IT and Other Capabilities
for NinjaOne (formerly NinjaRMM)
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (56) |
| Data Import | Read Reviews (131) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (56) |
| Data Import | Read Reviews (131) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (20) |
| Email Support | Read Reviews (16) |
| Chat Support | Read Reviews (16) |
| 24/7 Support | Read Reviews (251) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (20) |
| Email Support | Read Reviews (16) |
| Chat Support | Read Reviews (16) |
| 24/7 Support | Read Reviews (251) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (28) |
| Custom Reports | Read Reviews (148) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (28) |
| Custom Reports | Read Reviews (148) |
Software Failure Risk Guidance
?for NinjaOne (formerly NinjaRMM)
Overall Risk Meter
Top Failure Risks for NinjaOne (formerly NinjaRMM)
Vendor Profile Details
Company Name
NinjaOne
Company Website
https://www.ninjaone.com/HQ Location
San Francisco, California
Employees
1001-5000
Social
Financials
SERIES C
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