DeskXpand Overview
This is a summary of the comprehensive capabilities and benefits of DeskXpand based on over 501 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
DeskXpand, Azuredesk, osTicket, HaloITSM, Cayzu Help Desk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if DeskXpand is right for your needs? Our Cuspera AI engine can evaluate how DeskXpand fits your specific business needs, industry, and context. Get your personalized assessment report today.
DeskXpand supports business activities such as:
- Helpdesk Management
- Customer Feedback Management
- Knowledge Management
- Workflow Management
- Collaboration
DeskXpand can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Build Brand Awareness, Improve Visibility, and Improve Digital And Social Presence. It can help manage these activities if you use Website for these needs. As a solution, DeskXpand's capabilities include Ticketing, Personalization, and Dashboard.
DeskXpand Education Vertical is its biggest customer base.
Reviews
"...Find Out How John Was Able to Satisfy More Than 80% of His Customers with The Help of Omnichannel HelpDesk...." Case study
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well DeskXpand solved their Help Desk needs. Cuspera uses 501 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using DeskXpand.
Use Cases
Peers recommend Helpdesk Management , Customer Feedback Management , Knowledge Management , as the business use cases that they have been most satisfied while using DeskXpand.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management |
4.40/5 ★ |
"...Find Out How John Was Able to Satisfy More Than 80% of His Customers with The Help of Omnichannel HelpDesk...." Case study |
| Customer Feedback Management |
4.69/5 ★ |
"...4 Times Faster Customer Complaint Resolution and 60(+)% CSAT...." How DeskXpand Helped Adam to Achieve 60% Customer Satisfaction Score? |
| measuring customer satisfaction |
4.52/5 ★ |
"...Faster and more accurate resolutions, coupled with fewer interactions with support staff, results in higher customer satisfaction. ..." Customer Service Software and Ticketing System |
| Knowledge Management with Website |
4.51/5 ★ |
"...Build a comprehensive knowledge base and help your customers get instant answers to simple problems without having to wait for agents...." Customer Service Software and Ticketing System |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management |
4.40/5 ★ |
"...Find Out How John Was Able to Satisfy More Than 80% of His Customers with The Help of Omnichannel HelpDesk...." Case study |
|
| Customer Feedback Management |
4.69/5 ★ |
"...4 Times Faster Customer Complaint Resolution and 60(+)% CSAT...." How DeskXpand Helped Adam to Achieve 60% Customer Satisfaction Score? |
|
| measuring customer satisfaction |
4.69/5 ★ |
| Knowledge Management with Website |
4.51/5 ★ |
"...Build a comprehensive knowledge base and help your customers get instant answers to simple problems without having to wait for agents...." Customer Service Software and Ticketing System |
|
11+ more Business Use Cases
Our AI advisor, Wyz, harnessed 501 insights from peers and experts to help you assess how these DeskXpand use cases fit your Help Desk needs.
Frequently Asked Questions(FAQ)
for DeskXpand
What is DeskXpand?
What is DeskXpand used for?
What are the top features of DeskXpand?
Who uses DeskXpand?
What are DeskXpand alternatives?
Where is DeskXpand located?
Popular Business Setting
for DeskXpand
Top Industries
- Education
- Retail
- Manufacturing
Popular in
Peers used DeskXpand to Acquire customers and Enhance customer relationships
DeskXpand Alternatives
Peer and Expert Opinion on Features
for DeskXpand
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (59) |
| Personalization | Read Reviews (20) |
| Dashboard | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (59) |
| Personalization | Read Reviews (20) |
| Dashboard | Read Reviews (6) |
IT and Other Capabilities
for DeskXpand
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (7) |
| Data Import | Read Reviews (13) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (7) |
| Data Import | Read Reviews (13) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (174) |
| Chat Support | Read Reviews (17) |
| Phone Support | Read Reviews (11) |
| Email Support | Read Reviews (10) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (174) |
| Chat Support | Read Reviews (17) |
| Phone Support | Read Reviews (11) |
| Email Support | Read Reviews (10) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (31) |
| Analytics | Read Reviews (14) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (31) |
| Analytics | Read Reviews (14) |
Software Failure Risk Guidance
?for DeskXpand
Overall Risk Meter
Top Failure Risks for DeskXpand
Vendor Profile Details
Company Name
DeskXpand
Company Website
https://www.deskxpand.com/HQ Location
C/801, Dev Aurum Commercial, Near Anandnagar Cross Roads, Prahlad Nagar, Ahmedabad - 380015, Gujarat, India.
Employees
251-500
Social
Financials
PRIVATE
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