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Compare osTicket vs DeskXpand

Failure Risk Guidance Security Report ?

Failure Risk for osTicket medium Failure Risk for DeskXpand medium
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Comparison Summary

For osTicket vs DeskXpand comparison, Our AI algorithm looked at 1333 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using osTicket and DeskXpand to solve their respective business needs.

Pros and cons of osTicket and DeskXpand

osTicket is more suited to businesses that require Helpdesk Management with Phone Calls and Knowledge Management with E-Mail where as DeskXpand is focused towards Helpdesk Management and Customer Feedback Management .

Both osTicket and DeskXpand are Help Desk software, peers recommend osTicket for helpdesk management where as DeskXpand is more known for customer feedback management .

logo osTicket

Focus area

osTicket is better than DeskXpand for

Software Failure Risk

  • medium

logo DeskXpand

Focus area

DeskXpand is better than osTicket for

Software Failure Risk

  • medium

About

osTicket | Customize the data collected from users ...

Helpdesk management software is just the perfect ticketing tool

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

21

21

Total Goals
(we found evidences for)

2

5

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (97)

Read Reviews (78)

knowledge management

Read Reviews (20)

Read Reviews (16)

communication management

Read Reviews (11)

Read Reviews (3)

sending & publishing communications

Read Reviews (7)

Read Reviews (2)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (0)

engagement management

Read Reviews (2)

Read Reviews (6)

engaging and following up

Read Reviews (1)

Read Reviews (2)

customer case management

Read Reviews (2)

Read Reviews (0)

workflow management

Read Reviews (1)

Read Reviews (10)

social media management

Read Reviews (1)

Read Reviews (4)

sales document management

Read Reviews (1)

Read Reviews (3)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (9)

customer feedback management

Read Reviews (0)

Read Reviews (19)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (9)

rating and review management

Read Reviews (0)

Read Reviews (3)

touchpoint management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Acquire customers

  • Enhance customer relationships

  • Build brand awareness

  • Improve visibility

  • Improve digital and social presence

  • See 2 more

Top Channels

Channels Used

  • website

  • e-mail

  • omnichannel

  • phone calls

  • offline

  • point of sale

  • See 3 more

  • website

  • e-mail

  • omnichannel

  • phone calls

  • offline

  • point of sale

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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No Data

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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No Data

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting