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Compare NinjaOne (formerly NinjaRMM) vs DeskXpand

Failure Risk Guidance Security Report ?

Failure Risk for NinjaOne (formerly NinjaRMM) medium Failure Risk for DeskXpand medium
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Comparison Summary

For NinjaOne (formerly NinjaRMM) vs DeskXpand comparison, Our AI algorithm looked at 1889 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using NinjaOne (formerly NinjaRMM) and DeskXpand to solve their respective business needs.

Pros and cons of NinjaOne (formerly NinjaRMM) and DeskXpand

NinjaOne (formerly NinjaRMM) is more suited to businesses that require Helpdesk Management with Phone Calls and Training & Onboarding where as DeskXpand is focused towards Helpdesk Management and Customer Feedback Management .

logo NinjaOne (formerly NinjaRMM)

Focus area

NinjaOne (formerly NinjaRMM) is better than DeskXpand for

Software Failure Risk

  • medium

logo DeskXpand

Focus area

Software Failure Risk

  • medium

About

Top rated UEM & IT Management Software

Helpdesk management software is just the perfect ticketing tool

Financials

SERIES C

PRIVATE

Business Need

Total Processes
(we found evidences for)

34

21

Total Goals
(we found evidences for)

8

5

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (33)

Read Reviews (78)

training & onboarding

Read Reviews (32)

Read Reviews (0)

sales document management

Read Reviews (10)

Read Reviews (3)

contract management

Read Reviews (10)

Read Reviews (1)

workflow management

Read Reviews (6)

Read Reviews (10)

competitive intelligence

Read Reviews (5)

Read Reviews (0)

billing and invoice management

Read Reviews (3)

Read Reviews (0)

customer feedback management

Read Reviews (2)

Read Reviews (19)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (9)

social media management

Read Reviews (2)

Read Reviews (4)

social media analytics

Read Reviews (2)

Read Reviews (4)

communication management

Read Reviews (2)

Read Reviews (3)

sending & publishing communications

Read Reviews (1)

Read Reviews (2)

content management

Read Reviews (2)

Read Reviews (0)

engagement management

Read Reviews (1)

Read Reviews (6)

engaging and following up

Read Reviews (1)

Read Reviews (2)

knowledge management

Read Reviews (0)

Read Reviews (16)

rating and review management

Read Reviews (0)

Read Reviews (3)

touchpoint management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Grow market share

  • Improve efficiency

  • Increase sales & revenue

  • Improve ROI

  • Enter new markets internationally or locally

  • See 5 more

  • Acquire customers

  • Enhance customer relationships

  • Build brand awareness

  • Improve visibility

  • Improve digital and social presence

  • See 2 more

Top Channels

Channels Used

  • website

  • e-mail

  • omnichannel

  • phone calls

  • offline

  • point of sale

  • See 3 more

  • website

  • e-mail

  • omnichannel

  • phone calls

  • offline

  • point of sale

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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No Data

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Security & Privacy Risk

low

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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No Data

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting