Nextiva Customer Relationship Suite Overview
This is a summary of the comprehensive capabilities and benefits of Nextiva Customer Relationship Suite based on over 1063 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Nextiva Customer Relationship Suite, IloveLeasing, SpiceCSM Engagement Suite, SalesNOW, Kommo, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Nextiva Customer Relationship Suite is right for your needs? Our Cuspera AI engine can evaluate how Nextiva Customer Relationship Suite fits your specific business needs, industry, and context. Get your personalized assessment report today.
Nextiva Customer Relationship Suite supports business activities such as:
- Helpdesk Management
- Call Recording
- Collaboration
- Communication Management
- Engagement Management
Nextiva Customer Relationship Suite can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Improve Internal Communications, Increase Sales & Revenue, Improve ROI, etc. It can help manage these activities if you use Website Phone Calls E-Mail etc. for these needs. As a solution, Nextiva Customer Relationship Suite's capabilities include Recording, Personalization, Feedback Surveys, etc.
Nextiva Customer Relationship Suite Health, Wellness and Fitness Vertical is its biggest customer base.
Reviews
"...It was a big change for our business but their high level of support really helped smooth out the process. ...." Peer review by Verified Reviewer, Education
Cuspera Reviews
8 buyers and buying teams have used Cuspera to assess how well Nextiva Customer Relationship Suite solved their CRM needs. Cuspera uses 1063 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Nextiva Customer Relationship Suite.
Use Cases
Peers recommend Helpdesk Management , Call Recording , Collaboration , as the business use cases that they have been most satisfied while using Nextiva Customer Relationship Suite.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Website and Phone Calls |
3.80/5 ★ |
"...It was a big change for our business but their high level of support really helped smooth out the process. ...." Peer review by Verified Reviewer, Education |
| Call Recording with Phone Calls and E-Mail |
4.49/5 ★ |
"...I like the ease of being able to track your calls and being able to listen to previous recorded calls...." Peer review by Alexa H, Sales Support Rep |
| Collaboration with E-Mail, Phone Calls, Offline and Video |
4.68/5 ★ |
"...Video Conferencing |..." Customer Relationship Suite Starting at $20 |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Website and Phone Calls |
3.80/5 ★ |
"...It was a big change for our business but their high level of support really helped smooth out the process. ...." Peer review by Verified Reviewer, Education |
|
| Call Recording with Phone Calls and E-Mail |
4.49/5 ★ |
"...I like the ease of being able to track your calls and being able to listen to previous recorded calls...." Peer review by Alexa H, Sales Support Rep |
|
| Collaboration with E-Mail, Phone Calls, Offline and Video |
4.68/5 ★ |
"...Video Conferencing |..." Customer Relationship Suite Starting at $20 |
|
32+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1063 insights from peers and experts to help you assess how these Nextiva Customer Relationship Suite use cases fit your CRM needs.
Frequently Asked Questions(FAQ)
for Nextiva Customer Relationship Suite
What is Nextiva Customer Relationship Suite?
What is Nextiva Customer Relationship Suite used for?
What are the top features of Nextiva Customer Relationship Suite?
Who uses Nextiva Customer Relationship Suite?
What are Nextiva Customer Relationship Suite alternatives?
Where is Nextiva Customer Relationship Suite located?
Popular Business Setting
for Nextiva Customer Relationship Suite
Top Industries
- Health, Wellness and Fitness
- Information Technology and Services
- Manufacturing
Popular in
- Small Business
- Enterprise
- Mid Market
Peers used Nextiva Customer Relationship Suite to Enhance customer relationships and Acquire customers
Nextiva Customer Relationship Suite Alternatives
Peer and Expert Opinion on Features
for Nextiva Customer Relationship Suite
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (26) |
| Personalization | Read Reviews (24) |
| Feedback surveys | Read Reviews (11) |
| Ticketing | Read Reviews (6) |
| Dashboard | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (26) |
| Personalization | Read Reviews (24) |
| Feedback surveys | Read Reviews (11) |
| Ticketing | Read Reviews (6) |
| Dashboard | Read Reviews (5) |
IT and Other Capabilities
for Nextiva Customer Relationship Suite
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (57) |
| Data Import | Read Reviews (103) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (57) |
| Data Import | Read Reviews (103) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (290) |
| Phone Support | Read Reviews (70) |
| Chat Support | Read Reviews (31) |
| Email Support | Read Reviews (24) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (290) |
| Phone Support | Read Reviews (70) |
| Chat Support | Read Reviews (31) |
| Email Support | Read Reviews (24) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (32) |
| Custom Reports | Read Reviews (56) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (32) |
| Custom Reports | Read Reviews (56) |
Software Failure Risk Guidance
?for Nextiva Customer Relationship Suite
Overall Risk Meter
Top Failure Risks for Nextiva Customer Relationship Suite
Vendor Profile Details
Company Name
Nextiva
Company Website
https://www.nextiva.com/HQ Location
5201 Great American Parkway, Suite 320, Santa Clara, California 95054, US
Employees
501-1000
Social
Financials
PRIVATE
Get a personalised risk report for Nextiva Customer Relationship Suite
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
Nextiva Customer Relationship Suite may get in touch with you regarding your request.
Request Custom Quote
Nextiva will get in touch with you regarding your request.