Nextiva Overview
Nextiva makes running a productive call center simple, starting at $50. Missed calls and low customer support ratings are minimized with Nextiva’s inbound call center solution.
Use Cases
Customers recommend Helpdesk Management, Call Recording, Collaboration, as the business use cases that they have been most satisfied with while using Nextiva.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Nextiva.
Nextiva Use-Cases and Business Priorities: Customer Satisfaction Data
Nextiva works with different mediums / channels such as Website. Phone Calls. E-Mail etc.
Nextiva's features include Recording, Personalization, Feedback Surveys, etc. and Nextiva support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also Nextiva analytics capabilities include Analytics, and Custom Reports.
Reviews
"...nextiva also allows us to integrate the service to our website using its available apis and extemely helpful customer support. . ...." Peer review by Farhan Q., Product Operations Manager , Manufacturing
Nextiva, Scratchpad, Teamgate CRM, OnePageCRM, Jobnimbus CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Nextiva
Top Industries
- Health, Wellness and Fitness
- Information Technology and Services
- Manufacturing
Popular in
- Small Business
- Enterprise
- Mid Market
Nextiva is popular in Health, Wellness And Fitness, Information Technology And Services, and Manufacturing and is widely used by Small Business, Enterprise, and Mid Market.
Comprehensive Insights on Nextiva Use Cases
What benefits does Nextiva offer for Helpdesk Management?
How can Nextiva optimize your Call Recording Workflow?
How does Nextiva address your Collaboration Challenges?
How does Nextiva address your Communication Management Challenges?
How can Nextiva optimize your Engagement Management Workflow?
32+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Nextiva solved their CRM needs. Cuspera uses 1063 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Case Studies
CASE STUDY NOCUT Teachers Union
CASE STUDY MetroCorp Media
CASE STUDY Titan Solar Power
CASE STUDY West Coast Trial Lawyers
CASE STUDY Northland Investments
CASE STUDY Rainbow Ryders
Video
Naviga's Three Step Methodology For Digital Subscriber Growth
Frequently Asked Questions(FAQ)
for Nextiva
What is Nextiva?
Nextiva Customer Relationship Suite helps firms manage sales and customer service interactions. It communicates with customers on any channel, works with the team in real-time to solve issues, customer data and analytics to make the best business decision for growth.
Nextiva Customer Relationship Suite manages sales and customer support with one powerful CRM workspace, takes the guesswork out of customer relationships, tracks and analyzes the entire pipeline for valuable hidden business insights.
Key features include a customer experience score, sentiment score, smart topics, and rules engine (NextSTEP).
What is Nextiva used for?
What are the top features of Nextiva?
Who uses Nextiva?
What are Nextiva alternatives?
Where is Nextiva located?
Peers used Nextiva for helpdesk management and call recording
Nextiva Competitors
Nextiva Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (32) |
| Custom Reports | Read Reviews (56) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (32) |
| Custom Reports | Read Reviews (56) |
Software Failure Risk Guidance
?for Nextiva
Overall Risk Meter
Top Failure Risks for Nextiva
Nextiva, Inc News
Nextiva accelerates global CX innovation with new India hub
Nextiva opened a 35,000 sq. ft. innovation hub in Bengaluru, India. This marks its largest international expansion to date. The new center will drive global customer experience (CX) technology innovation and support Nextivas unified customer experience management platform. The India hub is positioned to accelerate product development and enhance service delivery for enterprise clients worldwide.
Nextiva expands with AI innovation hub in Bengaluru - Manufacturing Today India
Nextiva has launched an AI innovation hub in Bengaluru, expanding its global footprint. The new center will focus on developing artificial intelligence capabilities for Nextivas unified customer experience management platform. This strategic move aims to accelerate product innovation and enhance AI-driven solutions for enterprise communications and customer engagement.
Nextiva Ranked # 1 in 13 of G2 Winter 2025 Reports Across Five Categories
Nextiva Ranked # 1 in 13 of G2 Winter 2025 Reports Across Five Categories
Nextiva Ranked #1 in 13 of G2s Winter 2025 Reports Across Five Categories - Business Wire
Nextiva was ranked #1 in 13 of G2s Winter 2025 Reports across five categories.
Nextiva, Inc Profile
Company Name
Nextiva, Inc
Company Website
https://www.nextiva.com/HQ Location
5201 Great American Parkway, Suite 320, Santa Clara, California 95054, US
Employees
501-1000
Social
Financials
PRIVATE
