Customer stories

Product Business Settings

Nextiva is popular in Health, Wellness And Fitness, Information Technology And Services, and Manufacturing industries and is widely used by Small Business, Enterprise, and Mid Market.

Nextiva Product Overview

Nextiva makes running a productive call center simple, starting at $50. Missed calls and low customer support ratings are minimized with Nextiva’s inbound call center solution.

How satisfied the customers are with Nextiva use-cases

Reviews

"...I really like how it records my call history allows me to see who left me voicemails. ...." Peer review by Paul R., Account Manager

Nextiva Customer Insights, Testimonials and Case Studies

Why is Nextiva the best choice for Helpdesk Management?

How can Nextiva optimize your Call Recording Workflow?

How efficiently Does Nextiva manage your Collaboration?

How can Nextiva optimize your Communication Management Workflow?

How can Nextiva enhance your Engagement Management process?

What is Nextiva?

Nextiva Customer Relationship Suite helps firms manage sales and customer service interactions. It communicates with customers on any channel, works with the team in real-time to solve issues, customer data and analytics to make the best business decision for growth.

Nextiva Customer Relationship Suite manages sales and customer support with one powerful CRM workspace, takes the guesswork out of customer relationships, tracks and analyzes the entire pipeline for valuable hidden business insights.

Key features include a customer experience score, sentiment score, smart topics, and rules engine (NextSTEP).

What is Nextiva used for?

Nextiva is a CRM Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Call Recording and Collaboration .

What are the top features of Nextiva?

Recording, Personalization and Feedback surveys are some of the top features of Nextiva.

Who uses Nextiva?

Nextiva is used by Health, Wellness And Fitness, Information Technology And Services and Manufacturing among other industries.

What are Nextiva alternatives?

Scratchpad, Teamgate CRM, OnePageCRM and Jobnimbus CRM are popular alternatives for Nextiva.

Where is Nextiva located?

Nextiva is headquartered at 5201 Great American Parkway, Suite 320, Santa Clara, California 95054, US.

11 buyers and buying teams have used Cuspera to assess how well Nextiva solved their CRM needs. Cuspera uses 1063 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Orange County Rescue Mission - Non Profit Organization Management

Nextiva helped Orange County Rescue Mission improve their call center operations. The solution included AI-powered tools, secure payment assist, and automated workflows. The platform unified customer... interactions and provided real-time analytics. Orange County Rescue Mission used Nextiva to deliver better service and manage calls more efficiently. The case highlights Nextiva's impact for non-profit organizations seeking advanced call center solutions.

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Crest Lincoln of Woodbridge - Automotive

Nextiva provided a dealer phone system for Crest Lincoln of Woodbridge. The solution included features for customer communication and agent support. The platform offered tools like generative AI know...ledge base, secure payment agent assist, and analytics. The case highlights how Nextiva helps automotive businesses manage customer interactions. No specific results or metrics are mentioned in the content.

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Northland Investments - Restaurants

Nextiva VoIP helped Northland Investments improve their restaurant communications. The solution provided reliable phone service for their locations. Northland Investments used Nextiva to streamline o...perations. The case highlights how Nextiva supports the restaurant industry with VoIP technology.

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NOCUT Teachers Union - Education

Nextiva provided an IP phone system for NOCUT Teachers Union. The union needed a reliable communication solution. Nextiva's platform offered features like disaster recovery, real-time dashboards, and... secure payment assist. The solution improved communication and streamlined operations for the union. The case highlights Nextiva's ability to support organizations in the education sector.

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Canyon Coolers - Retail

Nextiva helped Canyon Coolers, an e-commerce retailer, improve their customer experience. The solution included AI-powered tools, agent tooling, and analytics. Nextiva unified all customer interactio...ns into one platform. This made it easier for Canyon Coolers to manage customer journeys. The platform offered features like real-time dashboards and intelligent routing. These tools helped Canyon Coolers deliver better service to their customers.

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Canyon Coolers - Retail - Small

Nextiva helped Canyon Coolers improve their e-commerce operations. The company used Nextiva's unified communications platform. This made it easier to manage customer calls and messages. Canyon Cooler...s saw better customer service and smoother team collaboration. The solution fit their retail business needs.

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Naviga's Three Step Methodology For Digital Subscriber Growth

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Peers used Nextiva for helpdesk management and call recording

Nextiva Competitors

Nextiva Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.55/5 ★

Read Reviews (6)
Analytics

4.78/5 ★

Read Reviews (32)
Custom Reports

4.63/5 ★

Read Reviews (56)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.55/5 ★

Read Reviews (6)
Analytics

4.78/5 ★

Read Reviews (32)
Custom Reports

4.63/5 ★

Read Reviews (56)

Software Failure Risk Guidance

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for Nextiva

Overall Risk Meter

Low Medium High

Top Failure Risks for Nextiva

Nextiva, Inc News

Awards
 

Nextiva Named a Strong Performer in the 2025 Gartner Peer Insights ...

Nextiva has been recognized as a Strong Performer in the 2025 Gartner Peer Insights 'Voice of the Customer' for Contact Center as a Service. This recognition, based on customer reviews, highlights Nextiva's strengths in deployment, support, and overall user experience. The company received high scores for its deployment and support experiences, with 82% of customers recommending Nextiva.

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Company
 

Nextiva accelerates global CX innovation with new India hub

Nextiva opened a 35,000 sq. ft. innovation hub in Bengaluru, India. This marks its largest international expansion to date. The new center will drive global customer experience (CX) technology innovation and support Nextivas unified customer experience management platform. The India hub is positioned to accelerate product development and enhance service delivery for enterprise clients worldwide.

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Company
 

Nextiva expands with AI innovation hub in Bengaluru - Manufacturing Today India

Nextiva has launched an AI innovation hub in Bengaluru, expanding its global footprint. The new center will focus on developing artificial intelligence capabilities for Nextivas unified customer experience management platform. This strategic move aims to accelerate product innovation and enhance AI-driven solutions for enterprise communications and customer engagement.

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Awards
 

Nextiva Ranked # 1 in 13 of G2 Winter 2025 Reports Across Five Categories

Nextiva Ranked # 1 in 13 of G2 Winter 2025 Reports Across Five Categories

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Nextiva, Inc Profile

Company Name

Nextiva, Inc

Company Website

https://www.nextiva.com/

HQ Location

5201 Great American Parkway, Suite 320, Santa Clara, California 95054, US

Employees

501-1000

Social

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Financials

PRIVATE