Retail Case Studies and Customer Success Stories with Narvar
Finish Line
- Retail
Narvar Track helped Finish Line improve the post-purchase experience for shoe buyers. Customers could track orders easily, building trust and loyalty. Finish Line saw a 25% click-through rate from tr...acking pages back to their website. Each order led to 6.2 branded tracking visits, double the Narvar average. SMS opt-in reached 17.6%, boosting mobile engagement. Narvar made purchases easier and kept customers coming back.
Narvar helped GameStop improve customer loyalty and delivery. GameStop used Narvar's post-purchase platform for branded SMS, personalized marketing, and delivery analytics. Nearly 29% of customers cl...icked back to GameStop’s website from tracking pages. Over 50% of ship-from-store orders arrived in one day. GameStop saw more customer engagement and new revenue from these improvements.
Narvar helped Orvis improve its returns process. Orvis used Narvar to launch a free-shipping promotion in return confirmation emails. This led to $185,000 in recaptured revenue and a 124% increase in... post-return orders. Orvis also saw a 42% drop in 'Where is my return?' inquiries. The solution made returns easier and improved customer experience.
Narvar’s returns management system helped a major department store save $18 for every returned item. The store used Narvar’s intelligent return routing and multi-label shipping to send items directly... to vendors. This change saved 3.33 days of warehouse labor each month. The solution also reduced return fraud by letting vendor associates inspect luxury goods. Narvar’s platform made the returns process faster and more efficient for the retailer and its vendors.
Department store giant (one of the oldest U.S. retailers)
- Retail
Narvar helped a leading U.S. department store improve its order tracking. The store wanted to reduce customer calls and make tracking easier. After testing its own solution, the team chose Narvar for... better efficiency. Narvar cut tracking-related calls by 30% in two months. The branded tracking page drove a 9% click-through rate and a 2-3% conversion rate. The store now moves faster on digital projects and gives customers a better post-purchase experience.
Narvar helped Hibbett Sports improve their ecommerce customer experience. Hibbett Sports used Narvar's branded tracking page and notification solution. The notification opt-in rate increased from 20....5% to 35.8%. Marketing assets on the tracking page saw a 12.5% click-through rate. Customer service contacts per order dropped by over 20%. Narvar's feedback feature let the team address delivery issues quickly.
Narvar Shield helped a major department store chain save $18 per returned item using vendor return (RTV) routing. The retailer faced high costs and inefficiencies in handling returns across a complex... supply chain. Narvar's intelligent return routing and multi-label shipping streamlined the process, cutting operational costs and reducing fraud risk. The solution also saved 20 days of labor in the first 6 months, improving efficiency and enabling faster restocking for vendors.
Narvar helped Crystal Classics cut WISMO and WISMR calls by 50% in just three weeks. The retailer used Narvar's tracking, notification, and returns solutions to improve customer experience and reduce... operational costs. WISMO calls dropped by 60%, and post-purchase marketing engagement rose by 78%. SMS notifications made order updates easier for older customers. Narvar's end-to-end returns management streamlined the process and increased repeat purchases.
Department store giant (one of the oldest U.S. retailers)
- Retail
Narvar helped a leading U.S. department store improve order tracking. The retailer wanted to reduce customer calls and make tracking easier. After A/B testing their own system against Narvar, they ch...ose Narvar for its efficiency. In two months, tracking-related calls dropped by 30%. The branded tracking page drove a 9% click-through rate and a 2-3% conversion rate. Narvar made the post-purchase experience smoother and increased customer engagement.
Narvar Track and Notify helped DSW improve customer experience by sending timely, accurate updates for online orders. DSW saw an 8% click-through rate from tracking pages back to their site, boosting... purchases and revenue. 5% of customers opted in for extra notifications, and 34% wanted updates via Facebook Messenger. DSW's digital team used Narvar to simplify the customer journey and deliver proactive communication, leading to positive feedback and better engagement.
Narvar Track helped Finish Line improve post-purchase transparency and customer experience. Over 25% of users clicked back to the Finish Line website from the tracking page. Customers visited the bra...nded tracking page 6.2 times per order, double the Narvar average. SMS opt-in reached 17.6%, expanding mobile engagement. Finish Line built trust and increased repeat purchases with real-time order tracking and proactive communication.
Narvar helped Russell & Bromley cut WISMO calls by 43%. The retailer used Narvar's post-purchase platform to improve branded notifications and tracking. Customers opened notification emails at a 61% ...rate. Tracking pages saw a 13% click-through rate. The solution made onboarding easy and gave Russell & Bromley more control over the customer journey.
Narvar helped フォートナム・アンド・メイソン cut WISMO queries by 50%. The retailer used Narvar Track and Notify to automate delivery updates and send tracking links to both buyers and gift recipients. Integration ...with Zendesk let support teams resolve tickets faster. Trustpilot ratings rose from 1.9 to 4.5 in a few months. Narvar's returns and exchanges solution automated returns and improved customer communication.
Narvar Shield helped Seager Co keep 43% of revenue from returned products. The self-service portal made returns and exchanges easy for customers. Seager saw a 40–50% drop in return-related support re...quests. Narvar Track cut 'where is my order' emails by 20%. Seager also got a 10.1% engagement rate on post-purchase marketing for over 35,000 orders. Narvar made Seager's returns process much faster and improved customer trust.
Narvar helped a global outdoor apparel brand improve its post-purchase experience. The brand used Narvar Track and Return to boost customer engagement and loyalty. They saw a 9% year-over-year increa...se in repeat purchases within 90 days. The tracking page drove a 13% click-through rate back to their site. Narvar Return improved return process efficiency and reduced costs, especially in Europe, where return rates can reach 40%.
Narvar helped Crew Clothing improve its post-purchase experience. Crew Clothing used Narvar Return & Exchange to automate and control returns. The team gained better reporting and visibility into log...istics and customer returns. Narvar Track and Notify gave customers real-time order updates and reduced support queries. Crew Clothing expanded return options and enforced its return policy. The company values Narvar's innovation and support.
Narvar helped Dooney & Bourke improve their customer experience. They used Narvar's platform for better communication and tracking. Customers visited the branded tracking page 4.8 times on average. T...he click-through rate to the website reached 35%. The platform reduced "where is my order" calls, freeing up customer service. This let the team focus on better service during busy times.
Narvar Returns & Exchanges helped Moss turn its post-purchase process into a revenue driver. Moss used Narvar’s automated returns portal and in-store return options to improve customer loyalty and re...tention. The company increased in-store return selection by 57%, from 35% to 55%. Moss gained control and visibility over returns, using data to fix sizing and marketing issues. Sales associates now see returns as a chance to keep customers and boost sales.
Narvar helped Onia improve its post-purchase experience for customers shopping for special occasions. Onia's team was overwhelmed by customer inquiries about order status due to limited Shopify notif...ications. By implementing Narvar, Onia provided branded tracking pages and automated updates. This led to an 18% reduction in "Where Is My Order" (WISMO) contacts. Customers now feel more confident and reassured about their deliveries.
Narvar's end-to-end returns management solution helped Seasalt Cornwall cut 'where is my refund' enquiries by 37%. Seasalt wanted to improve customer experience and reduce service overheads. They mov...ed to paperless returns and sent proactive updates to customers. 96% of returns were processed successfully. 40% of customers used QR code and paperless returns. Customer satisfaction scores improved after using Narvar.
Narvar helped Wolf & Shepherd automate tracking and returns. The company faced growing operational complexity as demand increased. Narvar Shield, Track, and Notify automated returns, reduced refund-r...elated inquiries by 13%, and provided branded tracking with a 4.39 out of 5 customer satisfaction score. The solution eliminated manual processes and enabled fast refunds during a warehouse move. Wolf & Shepherd now delivers proactive updates and consistent workflows, supporting rapid growth and customer trust.
Narvar helped Crew Clothing Company improve their post-purchase experience. The brand needed better control and visibility over returns and logistics. Narvar's platform automated returns, provided re...al-time tracking, and improved reporting. Customers now enjoy a seamless returns process and clear delivery updates. Crew Clothing reduced manual work and gained insights to optimize their operations.
Narvar helped Dooney & Bourke improve customer experience for their online store. The brand saw a 35% click-through rate to their website and customers visited the tracking page an average of 4.8 tim...es. Narvar's platform enabled real-time self-service order tracking, reducing WISMO calls and freeing up customer service resources. The solution built trust and made shopping easier for customers. Dooney & Bourke used Narvar to strengthen direct-to-consumer relationships and optimize post-purchase communication.
Narvar Track and Return helped a global outdoor gear brand boost repeat purchases by 9% year-over-year within 90 days. The brand saw a 13% click-through rate from Narvar tracking pages to their site,... driving more sales. Narvar Return improved returns management with required reason codes and product recommendations, cutting costs and increasing efficiency. The company gained better visibility into U.S. returns and streamlined operations in Europe, handling high return rates and localization across 10 countries.
Narvar Track and Return helped a global athletic footwear and apparel brand improve customer experience. The company faced high call volumes and customer frustration due to tracking gaps and manual r...eturn processes. Narvar enabled real-time package tracking and easy returns, reducing inbound calls and simplifying returns. The brand saw an 11% click-through rate from branded tracking pages to their website. Customer service costs dropped and website traffic increased.
Narvar Track helped Rothy’s boost customer satisfaction to 4.1 stars out of 5. The company saw a 14% click-through rate back to its website from marketing collateral. Rothy’s used Narvar Track to giv...e customers clear order tracking and a seamless post-purchase experience. The modular platform let Rothy’s control branding and product recommendations. Integration was smooth and uptime is nearly 100%.
Consumer Goods Case Studies and Customer Success Stories with Narvar
Horizn Studios
- Consumer Goods
Narvar helped Horizn Studios improve their returns process. Horizn used Narvar’s end-to-end returns management solution. They launched a self-service returns portal. Return-related support tickets dr...opped by 47%. Time spent on each return ticket went down by 66%. Customers now have more return options and better service. Horizn also uses return data to improve products and make returns more sustainable.
Narvar helps Newell Brands grow both revenue and profit. Newell Brands uses Narvar Promise, Notify, Track, Assist, and Shield for post-purchase solutions. Since 2020, Newell Brands has seen a 20% inc...rease in retained returns revenue. They also report a 40% average reduction in WISMR and a 20% average reduction in WISMO. The platform gives Newell Brands flexibility for different return rules across their many brands.
Narvar Track helped Better Way Health cut fulfillment-related support tickets by 30%. The company switched from AfterShip to Narvar for better customer service and tracking. Narvar's tracking page wi...th delivery dates reduced WISMO inquiries. Product recommendations on the tracking page achieved a 20.3% engagement rate. Narvar support enabled Better Way Health to boost customer lifetime value and streamline operations.
Narvar Track and Notification Webhook helped Burrow improve post-purchase experience. Burrow switched from AfterShip due to lack of package-level visibility and integration issues. Narvar enabled det...ailed shipment notifications and reduced WISMO inquiries. Customer satisfaction and NPS scores increased after launch. Burrow saw improvements faster than expected.
Narvar Track helped Clarins cut customer service contacts and costs. After using Narvar, Clarins saw a 30% increase in marketing engagement and a 3x higher conversion rate for customers using the tra...cking portal. The solution reduced "where is my order" (WISMO) inquiries and improved the post-purchase experience. Clarins used Narvar Track in 10 languages to support global ecommerce growth.
Narvar helped Davines cut WISMO inquiries by 22%. Davines used Narvar's Track solution to improve order tracking, delivery updates, and delay notifications. This made it easier for customers to get r...eal-time updates by email and SMS. Davines also used Track's marketing features to turn one-time buyers into repeat customers. The platform let them quickly update marketing assets for seasonal campaigns and new product launches.
Narvar helped Horizn Studios build a scalable, efficient returns process. The company reduced support tickets related to returns by 47% and cut time spent on returns by 66%. Narvar's end-to-end retur...ns management solution enabled self-service, improved customer experience, and provided real-time returns data. Horizn Studios now optimizes logistics and sustainability using these insights. The solution supports global operations and enhances post-purchase engagement.
Narvar Track and Shield helped Signature Hardware cut customer support calls and improve post-purchase service. The company saw a significant drop in "where is my order" inquiries after launching pro...active shipment notifications. 19% of customers opted in to Facebook Messenger updates. Narvar's returns solution reduced return-related calls and gave Signature Hardware new data to improve product quality. The retailer also gained unexpected incremental revenue from promotions on the tracking page.
Narvar helped Sonos improve their post-purchase experience. Sonos used Narvar Track to reduce WISMO contacts by 34% in North America and 43.5% in EMEA. The tracking page led to a 50% higher conversio...n rate than typical website traffic. Sonos also saw a 24% increase in click-through rate and a further 3% drop in WISMO calls after optimizing the tracking page for onboarding. Narvar enabled a smooth, multi-language rollout before the holiday season.
Narvar helped FSA Store reduce WISMO inquiries and build customer trust. After onboarding Narvar, FSA Store saw an increase in sales. Customers became more aware of their order status, leading to hig...her satisfaction. Narvar's post-purchase solutions improved operational efficiency for this health and wellness retailer. The vice president praised Narvar for driving positive change in sales and customer experience.
Other Industry Case Studies and Success Stories with Narvar
Clarins
- Beauty & Skincare
Narvar Track helped Clarins reduce customer service costs by cutting down on 'where is my order?' inquiries. Clarins used Narvar's tracking and marketing features to engage customers after purchase. ...Up to 30% of customers now interact with Clarins marketing through Narvar Track. Customers who use the tracking portal are 3 times more likely to make a second purchase. Narvar Track supports 10 languages, helping Clarins grow its global ecommerce business.
Burrow switched from AfterShip to Narvar to improve their post-purchase experience. They faced supply chain delays and split shipments, which AfterShip could not handle with package-level visibility ...or notifications. Narvar offered better package-level tracking, omnichannel notifications, and integration with Burrow's CRM and marketing tools. This reduced "Where is my order?" calls and improved CSAT and NPS scores. Narvar also provided better scalability, affordability, and international reach for Burrow's growth plans.
Narvar helps The FSA Store lower WISMO inquiries and boost customer confidence. The FSA Store uses Narvar to give shoppers better order tracking and proactive notifications. Since using Narvar, sales... have increased. Customers now know more about their orders. The FSA Store offers over 6,000 FSA-eligible products online. Narvar supports healthcare retail with post-purchase solutions.
