Narvar helped Sonos improve their post-purchase experience. Sonos used Narvar Track to reduce WISMO contacts by 34% in North America and 43.5% in EMEA. The tracking page led to a 50% higher conversio...n rate than typical website traffic. Sonos also saw a 24% increase in click-through rate and a further 3% drop in WISMO calls after optimizing the tracking page for onboarding. Narvar enabled a smooth, multi-language rollout before the holiday season.
Narvar Track helped Finish Line improve the post-purchase experience for shoe buyers. Customers could track orders easily, building trust and loyalty. Finish Line saw a 25% click-through rate from tr...acking pages back to their website. Each order led to 6.2 branded tracking visits, double the Narvar average. SMS opt-in reached 17.6%, boosting mobile engagement. Narvar made purchases easier and kept customers coming back.
CASE STUDY Department store giant (one of the oldest U.S. retailers)
Narvar helped a leading U.S. department store improve its order tracking. The store wanted to reduce customer calls and make tracking easier. After testing its own solution, the team chose Narvar for... better efficiency. Narvar cut tracking-related calls by 30% in two months. The branded tracking page drove a 9% click-through rate and a 2-3% conversion rate. The store now moves faster on digital projects and gives customers a better post-purchase experience.
Narvar helped GameStop improve customer loyalty and delivery. GameStop used Narvar's post-purchase platform for branded SMS, personalized marketing, and delivery analytics. Nearly 29% of customers cl...icked back to GameStop’s website from tracking pages. Over 50% of ship-from-store orders arrived in one day. GameStop saw more customer engagement and new revenue from these improvements.
Narvar helped Orvis improve its returns process. Orvis used Narvar to launch a free-shipping promotion in return confirmation emails. This led to $185,000 in recaptured revenue and a 124% increase in... post-return orders. Orvis also saw a 42% drop in 'Where is my return?' inquiries. The solution made returns easier and improved customer experience.
Narvar’s returns management system helped a major department store save $18 for every returned item. The store used Narvar’s intelligent return routing and multi-label shipping to send items directly... to vendors. This change saved 3.33 days of warehouse labor each month. The solution also reduced return fraud by letting vendor associates inspect luxury goods. Narvar’s platform made the returns process faster and more efficient for the retailer and its vendors.
Narvar helped Hibbett Sports improve their ecommerce customer experience. Hibbett Sports used Narvar's branded tracking page and notification solution. The notification opt-in rate increased from 20....5% to 35.8%. Marketing assets on the tracking page saw a 12.5% click-through rate. Customer service contacts per order dropped by over 20%. Narvar's feedback feature let the team address delivery issues quickly.
Narvar helped a global outdoor apparel brand improve its post-purchase experience. The brand used Narvar Track and Return to boost customer engagement and loyalty. They saw a 9% year-over-year increa...se in repeat purchases within 90 days. The tracking page drove a 13% click-through rate back to their site. Narvar Return improved return process efficiency and reduced costs, especially in Europe, where return rates can reach 40%.
Narvar helped Wolf & Shepherd automate tracking and returns. The company faced growing operational complexity as demand increased. Narvar Shield, Track, and Notify automated returns, reduced refund-r...elated inquiries by 13%, and provided branded tracking with a 4.39 out of 5 customer satisfaction score. The solution eliminated manual processes and enabled fast refunds during a warehouse move. Wolf & Shepherd now delivers proactive updates and consistent workflows, supporting rapid growth and customer trust.
Narvar helped Crew Clothing improve its post-purchase experience. Crew Clothing used Narvar Return & Exchange to automate and control returns. The team gained better reporting and visibility into log...istics and customer returns. Narvar Track and Notify gave customers real-time order updates and reduced support queries. Crew Clothing expanded return options and enforced its return policy. The company values Narvar's innovation and support.
Narvar helped Dooney & Bourke improve their customer experience. They used Narvar's platform for better communication and tracking. Customers visited the branded tracking page 4.8 times on average. T...he click-through rate to the website reached 35%. The platform reduced 'where is my order' calls, freeing up customer service. This let the team focus on better service during busy times.
Narvar Shield helped Seager Co keep 43% of revenue from returned products. The self-service portal made returns and exchanges easy for customers. Seager saw a 40–50% drop in return-related support re...quests. Narvar Track cut 'where is my order' emails by 20%. Seager also got a 10.1% engagement rate on post-purchase marketing for over 35,000 orders. Narvar made Seager's returns process much faster and improved customer trust.
Narvar's end-to-end returns management solution helped Seasalt Cornwall cut 'where is my refund' enquiries by 37%. Seasalt wanted to improve customer experience and reduce service overheads. They mov...ed to paperless returns and sent proactive updates to customers. 96% of returns were processed successfully. 40% of customers used QR code and paperless returns. Customer satisfaction scores improved after using Narvar.
Narvar helped Onia improve its post-purchase experience for customers shopping for special occasions. Onia's team was overwhelmed by customer inquiries about order status due to limited Shopify notif...ications. By implementing Narvar, Onia provided branded tracking pages and automated updates. This led to an 18% reduction in 'Where Is My Order' (WISMO) contacts. Customers now feel more confident and reassured about their deliveries.
Narvar Returns & Exchanges helped Moss turn its post-purchase process into a revenue driver. Moss used Narvar’s automated returns portal and in-store return options to improve customer loyalty and re...tention. The company increased in-store return selection by 57%, from 35% to 55%. Moss gained control and visibility over returns, using data to fix sizing and marketing issues. Sales associates now see returns as a chance to keep customers and boost sales.
Consumer Goods Case Studies and Success Stories with Narvar
CASE STUDY Horizn Studios
Narvar helped Horizn Studios improve their returns process. Horizn used Narvar’s end-to-end returns management solution. They launched a self-service returns portal. Return-related support tickets dr...opped by 47%. Time spent on each return ticket went down by 66%. Customers now have more return options and better service. Horizn also uses return data to improve products and make returns more sustainable.
Narvar helps Newell Brands grow both revenue and profit. Newell Brands uses Narvar Promise, Notify, Track, Assist, and Shield for post-purchase solutions. Since 2020, Newell Brands has seen a 20% inc...rease in retained returns revenue. They also report a 40% average reduction in WISMR and a 20% average reduction in WISMO. The platform gives Newell Brands flexibility for different return rules across their many brands.
Other Industry Case Studies and Success Stories with Narvar
CASE STUDY Clarins
Narvar Track helped Clarins reduce customer service costs by cutting down on 'where is my order?' inquiries. Clarins used Narvar's tracking and marketing features to engage customers after purchase. ...Up to 30% of customers now interact with Clarins marketing through Narvar Track. Customers who use the tracking portal are 3 times more likely to make a second purchase. Narvar Track supports 10 languages, helping Clarins grow its global ecommerce business.
Burrow switched from AfterShip to Narvar to improve their post-purchase experience. They faced supply chain delays and split shipments, which AfterShip could not handle with package-level visibility ...or notifications. Narvar offered better package-level tracking, omnichannel notifications, and integration with Burrow's CRM and marketing tools. This reduced 'Where is my order?' calls and improved CSAT and NPS scores. Narvar also provided better scalability, affordability, and international reach for Burrow's growth plans.
