Narvar: Product updates, Customer stories, and Insights | 2026 Cuspera

Narvar helps Newell Brands grow both revenue and profit. Newell Brands uses Narvar Promise, Notify, Track, Assist, and Shield for post-purchase solutions. Since 2020, Newell Brands has seen a 20% inc...rease in retained returns revenue. They also report a 40% average reduction in WISMR and a 20% average reduction in WISMO. The platform gives Newell Brands flexibility for different return rules across their many brands.
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Narvar helped Crew Clothing Company improve their post-purchase experience. The brand needed better control and visibility over returns and logistics. Narvar's platform automated returns, provided re...al-time tracking, and improved reporting. Customers now enjoy a seamless returns process and clear delivery updates. Crew Clothing reduced manual work and gained insights to optimize their operations.
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Narvar helped Horizn Studios build a scalable, efficient returns process. The company reduced support tickets related to returns by 47% and cut time spent on returns by 66%. Narvar's end-to-end retur...ns management solution enabled self-service, improved customer experience, and provided real-time returns data. Horizn Studios now optimizes logistics and sustainability using these insights. The solution supports global operations and enhances post-purchase engagement.
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Narvar Track helped Clarins reduce customer service costs by cutting down on 'where is my order?' inquiries. Clarins used Narvar's tracking and marketing features to engage customers after purchase. ...Up to 30% of customers now interact with Clarins marketing through Narvar Track. Customers who use the tracking portal are 3 times more likely to make a second purchase. Narvar Track supports 10 languages, helping Clarins grow its global ecommerce business.
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Narvar helped a global outdoor apparel brand improve its post-purchase experience. The brand used Narvar Track and Return to boost customer engagement and loyalty. They saw a 9% year-over-year increa...se in repeat purchases within 90 days. The tracking page drove a 13% click-through rate back to their site. Narvar Return improved return process efficiency and reduced costs, especially in Europe, where return rates can reach 40%.
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Narvarの配送追跡機能を三越伊勢丹オンラインストアが導入。購入後の顧客体験を向上し、再購入率を高めた。CVRが約400%向上し、アクティブ率も約400%アップ。購入単価は約100%強増加した。Narvarの追跡ページが新たな顧客接点を生み出した。OMO戦略の一環としてCRM施策も強化した。