Narvar: Product updates, Customer stories, and Insights | 2026 Cuspera

Narvar Track helped Clarins cut customer service contacts and costs. After using Narvar, Clarins saw a 30% increase in marketing engagement and a 3x higher conversion rate for customers using the tra...cking portal. The solution reduced "where is my order" (WISMO) inquiries and improved the post-purchase experience. Clarins used Narvar Track in 10 languages to support global ecommerce growth.
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Narvar helped FSA Store reduce WISMO inquiries and build customer trust. After onboarding Narvar, FSA Store saw an increase in sales. Customers became more aware of their order status, leading to hig...her satisfaction. Narvar's post-purchase solutions improved operational efficiency for this health and wellness retailer. The vice president praised Narvar for driving positive change in sales and customer experience.
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Narvarの配送追跡機能を三越伊勢丹オンラインストアが導入。購入後の顧客体験を向上し、再購入率を高めた。CVRが約400%向上し、アクティブ率も約400%アップ。購入単価は約100%強増加した。Narvarの追跡ページが新たな顧客接点を生み出した。OMO戦略の一環としてCRM施策も強化した。

Narvar’s returns management system helped a major department store save $18 for every returned item. The store used Narvar’s intelligent return routing and multi-label shipping to send items directly... to vendors. This change saved 3.33 days of warehouse labor each month. The solution also reduced return fraud by letting vendor associates inspect luxury goods. Narvar’s platform made the returns process faster and more efficient for the retailer and its vendors.
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Narvar Returns & Exchanges helped Moss turn its post-purchase process into a revenue driver. Moss used Narvar’s automated returns portal and in-store return options to improve customer loyalty and re...tention. The company increased in-store return selection by 57%, from 35% to 55%. Moss gained control and visibility over returns, using data to fix sizing and marketing issues. Sales associates now see returns as a chance to keep customers and boost sales.
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Narvar Shield helped Crew Clothing automate and streamline its returns process. The brand gained better visibility into returns, improved reporting, and enforced its 28-day return policy. Narvar Trac...k and Notify gave Crew Clothing real-time parcel tracking and reduced "Where is My Order?" queries. Customers now enjoy an easy-to-use returns portal and more dropoff options. Crew Clothing values Narvar's innovation and support in post-purchase experience.
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