Narvar Overview

Narvar's IRIS™ addresses the critical challenge of post-purchase engagement in the e-commerce sector. By analyzing vast quantities of data, it creates tailored experiences that enhance customer loyalty and operational efficiency. Retailers face significant threats from return fraud and fragmented customer interactions, which can erode revenue and brand trust. Narvar's solution mitigates these issues by optimizing returns and exchanges, potentially retaining up to 60% of revenue. The platform also reduces delivery claim payouts by 25% through intelligent fraud prevention measures. Additionally, Narvar enhances customer engagement with personalized tracking pages, boosting conversion rates by 10%. This comprehensive approach not only improves customer satisfaction but also supports sustainable retail growth.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Narvar.

Other use cases:

  • Digital Signature
  • Products & Pricelist Management
  • Content Management
  • Customer Feedback Management
  • Merchandising
  • Customise Loyalty Program
  • Rating And Review Management
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Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Narvar.

Other priorities:

  • Increase Sales & Revenue
  • Acquire Customers
  • Improve Consistency
  • Improve Brand Engagement
  • Improve Visibility
  • Build Brand Awareness
  • Launch New Products
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Narvar Use-Cases and Business Priorities: Customer Satisfaction Data

Narvar works with different mediums / channels such as Website. Phone Calls. Social Media etc.

Narvar's features include Personalization, Alerts: Popups & Notifications, and Landing Page. and Narvar support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also Narvar analytics capabilities include Analytics, and Custom Reports.

Reviews

"People just expect more transparency and a better experience around delivery. He says not only is it about improving the experience but if we don't do it, we lose customers you have to run that extra mile these days, especially in the digital world." - Rick Hoving

Narvar, Signable, ShippingEasy, Shippo, Skubana, etc., all belong to a category of solutions that help E-Commerce Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Narvar provides personalized post-purchase experiences to build loyalty. Smart actions and actionable intelligence from billions of interactions drive exceptional business outcomes.

Popular Business Setting

for Narvar

Top Industries

  • Retail
  • Apparel & Fashion
  • Food & Beverages

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Narvar is popular in Retail, Apparel & Fashion, and Food & Beverages and is widely used by Enterprise, Mid Market, and Large Enterprise.

Narvar Customer wins, Customer success stories, Case studies

What makes Narvar ideal for Engagement Management?

What makes Narvar ideal for Helpdesk Management?

Why is Narvar the best choice for Communication Management?

Why is Narvar the best choice for Digital Signature?

How does Narvar facilitate Products & Pricelist Management?

65 buyers and buying teams have used Cuspera to assess how well Narvar solved their E-Commerce Platform needs. Cuspera uses 553 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Platform needs.

CUSTOMERS TESTIMONIALS
Narvar testimonial

Rick Hoving

eCommerce manager

ASICS EMEA
People just expect more transparency and a better experience around delivery. He says not only is it about improving the experience but if we don't do it, we lose customers you have to run that extra mile these days, especially in the digital world. Testimonial By Rick Hoving
Narvar testimonial

Alex Gourlay

Co-chief operating officer

Walgreens Boots Alliance
Customers are continuing to redefine value and convenience, and by making Narvar services available at Walgreens stores, it’s another way in which we can provide a differentiated retail experience. Testimonial By Alex Gourlay
Narvar testimonial

Marc Rosen

President of Direct-to-Consumer

Levi’s
Brands hope adding more return and pickup locations will boost sales by offering convenience and reduce the cost of shipping. It’s allowing [customers] to return our products at points they pass everyday. Testimonial By Marc Rosen
CUSTOMERS TESTIMONIALS
Narvar testimonial

Rick Hoving

eCommerce manager

ASICS EMEA
People just expect more transparency and a better experience around delivery. He says not only is it about improving the experience but if we don't do it, we lose customers you have to run that extra mile these days, especially in the digital world. Testimonial By Rick Hoving
Narvar testimonial

Alex Gourlay

Co-chief operating officer

Walgreens Boots Alliance
Customers are continuing to redefine value and convenience, and by making Narvar services available at Walgreens stores, it’s another way in which we can provide a differentiated retail experience. Testimonial By Alex Gourlay
Narvar testimonial

Marc Rosen

President of Direct-to-Consumer

Levi’s
Brands hope adding more return and pickup locations will boost sales by offering convenience and reduce the cost of shipping. It’s allowing [customers] to return our products at points they pass everyday. Testimonial By Marc Rosen

Dooney & Bourke - Apparel & Fashion

Narvar helped Dooney & Bourke improve their customer experience. They used Narvar's platform for better communication and tracking. Customers visited the branded tracking page 4.8 times on average. T...he click-through rate to the website reached 35%. The platform reduced "where is my order" calls, freeing up customer service. This let the team focus on better service during busy times.

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A major department store chain - Retail

Narvar Shield helped a major department store chain save $18 per returned item using vendor return (RTV) routing. The retailer faced high costs and inefficiencies in handling returns across a complex... supply chain. Narvar's intelligent return routing and multi-label shipping streamlined the process, cutting operational costs and reducing fraud risk. The solution also saved 20 days of labor in the first 6 months, improving efficiency and enabling faster restocking for vendors.

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Dooney & Bourke - Apparel & Fashion

Narvar helped Dooney & Bourke improve customer experience for their online store. The brand saw a 35% click-through rate to their website and customers visited the tracking page an average of 4.8 tim...es. Narvar's platform enabled real-time self-service order tracking, reducing WISMO calls and freeing up customer service resources. The solution built trust and made shopping easier for customers. Dooney & Bourke used Narvar to strengthen direct-to-consumer relationships and optimize post-purchase communication.

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Clarins - Beauty & Skincare

Narvar Track helped Clarins reduce customer service costs by cutting down on 'where is my order?' inquiries. Clarins used Narvar's tracking and marketing features to engage customers after purchase. ...Up to 30% of customers now interact with Clarins marketing through Narvar Track. Customers who use the tracking portal are 3 times more likely to make a second purchase. Narvar Track supports 10 languages, helping Clarins grow its global ecommerce business.

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Orvis - Retail

Narvar helped Orvis improve its returns process. Orvis used Narvar to launch a free-shipping promotion in return confirmation emails. This led to $185,000 in recaptured revenue and a 124% increase in... post-return orders. Orvis also saw a 42% drop in 'Where is my return?' inquiries. The solution made returns easier and improved customer experience.

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Signature Hardware - Consumer Goods

Narvar Track and Shield helped Signature Hardware cut customer support calls and improve post-purchase service. The company saw a significant drop in "where is my order" inquiries after launching pro...active shipment notifications. 19% of customers opted in to Facebook Messenger updates. Narvar's returns solution reduced return-related calls and gave Signature Hardware new data to improve product quality. The retailer also gained unexpected incremental revenue from promotions on the tracking page.

Read on →

Reduce paper waste with Narvar

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Frequently Asked Questions(FAQ)

for Narvar

What is Narvar?

Narvar is an Intelligent Customer Experience platform that helps with effortless order tracking and timely notifications, to seamless returns and customer care. It interacts across every touchpoint—Web, Mobile, Email, SMS, Facebook Messenger, Google Assistant, Voice, and more.

Narvar is a post-purchase platform for eCommerce. It eliminates shipping anxiety and converts shoppers into valuable customers and delivers post-purchase experiences that drive revenue, reduce WISMO calls, and build loyalty. It also helps make every moment count in the consumer journey via multi-channel, on-brand messaging that’s built to drive engagement and provides return experiences with unparalleled consumer convenience.

Its features include increased conversions, drive consumer engagement and incremental revenue, multi-channel, on-brand messaging to drive engagement and also reduce costs and recapture revenue.

What is Narvar used for?

Narvar is a E-Commerce Platform Software mainly used by its customers to Enhance Customer Relationships and Improve ROI by Engagement Management, Helpdesk Management and Communication Management .

What are the top features of Narvar?

Personalization, Alerts: popups & Notifications and Landing page are some of the top features of Narvar.

Who uses Narvar?

Narvar is used by Retail, Apparel & Fashion and Food & Beverages among other industries.

What are Narvar alternatives?

Signable, ShippingEasy, Shippo and Skubana are popular alternatives for Narvar.

Where is Narvar located?

Narvar is headquartered at 50 Beale Street, 7th Floor San Francisco, CA 94105.
lightning

Peers used Narvar for engagement management and helpdesk management

Narvar Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.87/5 ★

Read Reviews (3)
Analytics

3.93/5 ★

Read Reviews (10)
Custom Reports

3.79/5 ★

Read Reviews (56)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.87/5 ★

Read Reviews (3)
Analytics

3.93/5 ★

Read Reviews (10)
Custom Reports

3.79/5 ★

Read Reviews (56)

Software Failure Risk Guidance

?

for Narvar

Overall Risk Meter

Low Medium High

Top Failure Risks for Narvar

Narvar Inc News

Product

Narvar Introduces NAVI, an Agentic Assistant for Post-Purchase Automation

Narvar has launched NAVI, an agentic post-purchase assistant powered by IRISTM, designed to autonomously resolve delivery, returns, and exchanges while maintaining retailer policies and brand integrity. This AI-driven solution aims to enhance post-purchase operations by applying intelligence and context at scale, reflecting a new approach to managing retail complexities.

Read more →
Executive

Jim Emerich Rejoins Narvar as CFO to Lead Financial Strategy as Company Continues to Scale Globally - PR Newswire

Jim Emerich is rejoining Narvar as CFO to help grow the company globally.

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Executive

Narvar Names Anisa Kumar as CEO to Lead Next Phase of Innovation and Growth - PR Newswire

Narvar appoints Anisa Kumar as CEO to drive innovation and company growth.

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Narvar Inc Profile

Company Name

Narvar Inc

Company Website

https://corp.narvar.com/

HQ Location

50 Beale Street, 7th Floor San Francisco, CA 94105

Employees

101-250

Social

Linkedin Twitter

Financials

SERIES C