Narvar Overview
Narvar's IRIS™ addresses the critical challenge of post-purchase engagement in the e-commerce sector. By analyzing vast quantities of data, it creates tailored experiences that enhance customer loyalty and operational efficiency. Retailers face significant threats from return fraud and fragmented customer interactions, which can erode revenue and brand trust. Narvar's solution mitigates these issues by optimizing returns and exchanges, potentially retaining up to 60% of revenue. The platform also reduces delivery claim payouts by 25% through intelligent fraud prevention measures. Additionally, Narvar enhances customer engagement with personalized tracking pages, boosting conversion rates by 10%. This comprehensive approach not only improves customer satisfaction but also supports sustainable retail growth.
Use Cases
Customers recommend Engagement Management, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Narvar.
Business Priorities
Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Narvar.
Narvar Use-Cases and Business Priorities: Customer Satisfaction Data
Narvar works with different mediums / channels such as Website. Phone Calls. Social Media etc.
Narvar's features include Personalization, Alerts: Popups & Notifications, and Landing Page. and Narvar support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also Narvar analytics capabilities include Analytics, and Custom Reports.
Reviews
"Customers are continuing to redefine value and convenience, and by making Narvar services available at Walgreens stores, it’s another way in which we can provide a differentiated retail experience." - Alex Gourlay
Peer review evidence (same sources as the product rating summary)
"...We get a lot of really great engagement from the page, says Sheldon...." Case Study Rebecca Minkoff
"...Significant reduction in customer support calls 19% Facebook Messenger opt-in rate Learn about Narvar products they use. ..." Case Study Signature Hardware
"...Dollar Shave Club publishes The Bathroom Minutes, their newsletter and blog exuding the same cheeky irreverence they project throughout their experience...." Case Study Dollar Shave Club
Narvar, Signable, ShippingEasy, Shippo, Skubana, etc., all belong to a category of solutions that help E-Commerce Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Narvar provides personalized post-purchase experiences to build loyalty. Smart actions and actionable intelligence from billions of interactions drive exceptional business outcomes.
Popular Business Setting
for Narvar
Top Industries
- Retail
- Apparel & Fashion
- Food & Beverages
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Narvar is popular in Retail, Apparel & Fashion, and Food & Beverages and is widely used by Enterprise, Mid Market, and Large Enterprise.
Narvar Customer wins, Customer success stories, Case studies
How does Narvar address your Engagement Management Challenges?
How does Narvar address your Helpdesk Management Challenges?
How does Narvar facilitate Communication Management?
How efficiently Does Narvar manage your Digital Signature?
What benefits does Narvar offer for Products & Pricelist Management?
65 buyers and buying teams have used Cuspera to assess how well Narvar solved their E-Commerce Platform needs. Cuspera uses 553 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Platform needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Customers are continuing to redefine value and convenience, and by making Narvar services available at Walgreens stores, it’s another way in which we can provide a differentiated retail experience. Testimonial By Alex Gourlay |
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People just expect more transparency and a better experience around delivery. He says not only is it about improving the experience but if we don't do it, we lose customers you have to run that extra mile these days, especially in the digital world. Testimonial By Rick Hoving |
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Brands hope adding more return and pickup locations will boost sales by offering convenience and reduce the cost of shipping. It’s allowing [customers] to return our products at points they pass everyday. Testimonial By Marc Rosen |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Alex Gourlay Co-chief operating officer Walgreens Boots Alliance |
Customers are continuing to redefine value and convenience, and by making Narvar services available at Walgreens stores, it’s another way in which we can provide a differentiated retail experience. Testimonial By Alex Gourlay |
|
Rick Hoving eCommerce manager ASICS EMEA |
People just expect more transparency and a better experience around delivery. He says not only is it about improving the experience but if we don't do it, we lose customers you have to run that extra mile these days, especially in the digital world. Testimonial By Rick Hoving |
|
Marc Rosen President of Direct-to-Consumer Levi’s |
Brands hope adding more return and pickup locations will boost sales by offering convenience and reduce the cost of shipping. It’s allowing [customers] to return our products at points they pass everyday. Testimonial By Marc Rosen |
Clarins - Consumer Goods - Large
Signature Hardware - Retail - Medium
Russell & Bromley - Retail - Medium
Jo Loves - Consumer Goods - Small
Major department store chain - Retail - Very Large
Crew Clothing - Apparel & Fashion - Medium
Reduce paper waste with Narvar
Frequently Asked Questions(FAQ)
for Narvar
What is Narvar?
Narvar is an Intelligent Customer Experience platform that helps with effortless order tracking and timely notifications, to seamless returns and customer care. It interacts across every touchpoint—Web, Mobile, Email, SMS, Facebook Messenger, Google Assistant, Voice, and more.
Narvar is a post-purchase platform for eCommerce. It eliminates shipping anxiety and converts shoppers into valuable customers and delivers post-purchase experiences that drive revenue, reduce WISMO calls, and build loyalty. It also helps make every moment count in the consumer journey via multi-channel, on-brand messaging that’s built to drive engagement and provides return experiences with unparalleled consumer convenience.
Its features include increased conversions, drive consumer engagement and incremental revenue, multi-channel, on-brand messaging to drive engagement and also reduce costs and recapture revenue.
What is Narvar used for?
What are the top features of Narvar?
Who uses Narvar?
What are Narvar alternatives?
Where is Narvar located?
Peers used Narvar for engagement management and helpdesk management
Narvar Competitors
Narvar Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Analytics | Read Reviews (10) |
| Custom Reports | Read Reviews (56) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Analytics | Read Reviews (10) |
| Custom Reports | Read Reviews (56) |
Software Failure Risk Guidance
?for Narvar
Overall Risk Meter
Top Failure Risks for Narvar
Narvar Inc News
Narvar Introduces NAVI, an Agentic Assistant for Post-Purchase Automation
Narvar has launched NAVI, an agentic post-purchase assistant powered by IRISTM, designed to autonomously resolve delivery, returns, and exchanges while maintaining retailer policies and brand integrity. This AI-driven solution aims to enhance post-purchase operations by applying intelligence and context at scale, reflecting a new approach to managing retail complexities.
Narvar Introduces IRIS: The AI Engine Powering the Future of Post-Purchase
Narvar has unveiled IRIS, an AI-driven engine designed to enhance post-purchase experiences through intelligent personalization. IRIS leverages machine learning and data analytics to provide actionable insights, helping retailers boost customer loyalty, streamline operations, and mitigate fraud. Narvar Assist, powered by IRIS, offers tools to reduce fraud and automate claims management, significantly decreasing customer service inquiries and appeasement payouts. These innovations position Narvar as a leader in transforming post-purchase interactions.
Jim Emerich Rejoins Narvar as CFO to Lead Financial Strategy as Company Continues to Scale Globally - PR Newswire
Jim Emerich is rejoining Narvar as CFO to help grow the company globally.
Narvar Names Anisa Kumar as CEO to Lead Next Phase of Innovation and Growth - PR Newswire
Narvar appoints Anisa Kumar as CEO to drive innovation and company growth.
Narvar Inc Profile
Company Name
Narvar Inc
Company Website
https://corp.narvar.com/HQ Location
50 Beale Street, 7th Floor San Francisco, CA 94105
Employees
101-250
Social
Financials
SERIES C
