Overview: Skubana and Narvar as E-Commerce Platform Category solutions.

Skubana and Narvar cater to the e-commerce platform solutions category but serve different customer needs. Skubana excels in order and helpdesk management, focusing on large enterprises aiming for increased sales and brand awareness. It offers comprehensive integration and data management features, supported 24/7. Conversely, Narvar shines in enhancing customer relationships and engagement management, targeting mid-market and retail industries with strong analytics and diverse communication options. Both provide 24/7 support but differ in segment focus and feature depth.

Skubana: Skubana, an advanced order management software by Extensiv, enables insight, visibility, and control across sales channels. It ensures flawless fulfillment for businesses.

Narvar: Narvar provides personalized post-purchase experiences to build loyalty. Smart actions and actionable intelligence from billions of interactions drive exceptional business outcomes.

Skubana and Narvar: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Skubana supports order and helpdesk management and workflow management, matching the needs of users who handle complex e-commerce operations. read more →

Narvar focuses on engagement management and communication management, ideal for businesses wanting to enhance customer relations and efficiency. read more →

Business Goals

Skubana assists in increasing sales and acquiring customers, beneficial for enterprises seeking growth through sales and brand development. read more →

Narvar aims to enhance customer relationships and improve ROI, supporting retailers who prioritize customer engagement and profitability. read more →

Core Features

Skubana's standout features include custom reports, integration, and data management, satisfying high-data enterprises. read more →

Narvar shines with its integration and analytics tailored for retail and apparel industries needing effective communication. read more →

Vendor Support

Skubana offers robust support with 24/7 assistance and comprehensive onboarding. read more →

Narvar provides 24/7 support with an emphasis on phone support, appealing to users who prioritize constant connectivity. read more →

Segments and Industries

Skubana predominantly serves large enterprises and retail sectors, suiting expansive business operations. read more →

Narvar is used by mid-market and retail industries, particularly in apparel and food, ideal for medium enterprises focusing on customer engagement. read more →

Operational Alignment

Skubana integrates into workflows of large-scale enterprises, suitable for complex operational needs. read more →

Narvar fits medium-sized businesses in retail environments, complementing operations focusing on customer interaction. read more →