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NICE CXone is popular in Computer Software, Financial Services, and Consumer Services industries and is widely used by Enterprise, Mid Market, and Small Business.
NICE CXone Product Overview
NICE CXone is an AI-driven cloud platform designed to enhance customer experience management across all journeys. It streamlines interactions for improved satisfaction and efficiency.
How satisfied the customers are with NICE CXone use-cases
Reviews
"With CXone Workforce Management, I no longer use Excel to manually create schedules. Now we can create accurate schedules in minutes rather than hours or days." - Jared LaMorte
"With CXone Workforce Management,we’ve become more efficient with scheduling and labor utilization which has reduced our overall cost per call." - Brad Matzinger
NICE CXone Customer Insights, Testimonials and Case Studies
What solutions does NICE CXone provide for Helpdesk Management?
What benefits does NICE CXone offer for Engagement Management?
What makes NICE CXone ideal for Call Recording?
How efficiently Does NICE CXone manage your Contact List Management?
What Are the key features of NICE CXone for Customer Feedback Management?
What is NICE CXone?
NICE CXone is a Customer Experience Interaction Platform that helps with frictionless experiences across the entire customer journey for the contact center with AI-powered experiences providing real-time information and guidance for fast, personalized experiences.
NICE ensures the customers with knowledge management across search, websites, and mobile. Simplifies service delivery for faster resolution of customer issues and reduced costs. It's an enterprise-grade platform that scales securely, deploys quickly, and services customers globally.
Its features are improved customer experience and loyalty, Reduced cost of service, increase sales, raise agent retention, achieve compliance adherence, gain business agility, fraud prevention, optimized back-office performance and more.
What is NICE CXone used for?
What are the top features of NICE CXone?
Who uses NICE CXone?
What are NICE CXone alternatives?
Where is NICE CXone located?
11 buyers and buying teams have used Cuspera to assess how well NICE CXone solved their Contact Center Software needs. Cuspera uses 3773 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
With CXone Workforce Management, I no longer use Excel to manually create schedules. Now we can create accurate schedules in minutes rather than hours or days. Testimonial By Jared LaMorte |
|
With CXone Workforce Management,we’ve become more efficient with scheduling and labor utilization which has reduced our overall cost per call. Testimonial By Brad Matzinger |
|
By using skills-based routing in CXone Interactive Voice Response, we’ve reduced the number of calls per client from 3.02 to 2.7 in just one year and saved $152,050. Testimonial By Lauren Crooks |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Jared LaMorte Senior Manager of Quality and Training Mattress Firm |
With CXone Workforce Management, I no longer use Excel to manually create schedules. Now we can create accurate schedules in minutes rather than hours or days. Testimonial By Jared LaMorte |
|
Brad Matzinger Call Center Director SeaWorld Parks and Entertainment |
With CXone Workforce Management,we’ve become more efficient with scheduling and labor utilization which has reduced our overall cost per call. Testimonial By Brad Matzinger |
|
Lauren Crooks Supervisor, Client Experience NextGear Capital |
By using skills-based routing in CXone Interactive Voice Response, we’ve reduced the number of calls per client from 3.02 to 2.7 in just one year and saved $152,050. Testimonial By Lauren Crooks |
CXone Dashboard Demo
Peers used NICE CXone for helpdesk management and engagement management
NICE CXone Competitors
NICE CXone Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (67) |
| Analytics | Read Reviews (135) |
| Custom Reports | Read Reviews (524) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (67) |
| Analytics | Read Reviews (135) |
| Custom Reports | Read Reviews (524) |
Software Failure Risk Guidance
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Overall Risk Meter
Top Failure Risks for NICE CXone
NICE Ltd. Profile
Company Name
NICE Ltd.
Company Website
https://www.nice.com/HQ Location
221 River St, Hoboken, New Jersey 07030, US
Employees
5001-10000
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IPO
