Verint Overview
Verint leads in CX automation, with iconic brands relying on its AI-powered platform. Tangible business outcomes are created through Verint Customer Engagement.
Use Cases
Customers recommend Engagement Management, Call Recording, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Verint.
Business Priorities
Improve Customer Service Efficiency and Improve Customer Service Consistency are the most popular business priorities that customers and associates have achieved using Verint.
Verint Use-Cases and Business Priorities: Customer Satisfaction Data
Verint works with different mediums / channels such as Phone Calls. and Promotions.
Verint's features include Recording, Feedback Surveys, Intelligent Virtual Agents, etc. and Verint support capabilities include Chat Support, Email Support, 24/7 Support, etc. also Verint analytics capabilities include Analytics, and Custom Reports.
Reviews
"Thanks to the [Verint] Community, our clients are being heard. They know it because they see community feedback being incorporated into our products." - Lauri Travis
Peer review evidence (same sources as the product rating summary)
"..., Verint helps organizations simplify, modernize and automate the way they engage customers through their contact center, branch, back-office and marketing departments, as well as how they empower and engage employees to serve them effectively across assisted and self-service channels...." Verint Once Again Ranked as a Leader in Gartner s Magic Quadrant for Workforce Engagement Management
"...The asset management company also used a complex, time-consuming process to verify that calls had been recorded...." Case Study OFI Asset Management
"...This white paper from Ventana Research shows how customer feedback, employee engagement, AI and automation come together to help build your CX of the future. ..." Verint Customer Engagement
Verint, Walls.io, Retently, Genesys Cloud EX, Oracle Advertising and Customer Experience (CX), etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Verint
Top Industries
- Telecommunications
- Information Technology and Services
- Insurance
Popular in
- Large Enterprise
- Enterprise
- Mid Market
Verint is popular in Telecommunications, Information Technology And Services, and Insurance and is widely used by Large Enterprise, Enterprise, and Mid Market.
Verint Customer wins, Customer success stories, Case studies
How can Verint optimize your Engagement Management Workflow?
Why is Verint the best choice for Call Recording?
How efficiently Does Verint manage your Customer Feedback Management?
How does Verint facilitate Workforce Scheduling & Forecasting?
Why is Verint the best choice for Knowledge Management?
8 buyers and buying teams have used Cuspera to assess how well Verint solved their Social Media Marketing needs. Cuspera uses 2594 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Thanks to the [Verint] Community, our clients are being heard. They know it because they see community feedback being incorporated into our products. Testimonial By Lauri Travis |
|
The deployment of Verint Workforce Management in the back office allows Aegon to plan capacity consistently across each department for the first time. Data integrated into the Verint solution highlights gaps and allows teams to focus on improving skill coverage and flexibility to ultimately improve... the customer experience and turnaround times. |
|
This innovative digital community enables members, together with our investment partners and employees, to collaborate, learn, and succeed. For Hg, Verint Community is a game-changer. Testimonial By Jess Greenhalgh |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Lauri Travis Community Manager Tyler Technologies |
Thanks to the [Verint] Community, our clients are being heard. They know it because they see community feedback being incorporated into our products. Testimonial By Lauri Travis |
|
Liam Morris-Ellis Resource Planning Manager Aegon |
The deployment of Verint Workforce Management in the back office allows Aegon to plan capacity consistently across each department for the first time. Data integrated into the Verint solution highlights gaps and allows teams to focus on improving skill coverage and flexibility to ultimately improve... the customer experience and turnaround times. |
|
Jess Greenhalgh Head of Community & Portfolio Engagement Hg |
This innovative digital community enables members, together with our investment partners and employees, to collaborate, learn, and succeed. For Hg, Verint Community is a game-changer. Testimonial By Jess Greenhalgh |
Bradesco Realizes Major Cost and Quality Improvements with Verint Speech Analytics - Portuguese
Frequently Asked Questions (FAQ)
What buyers ask before choosing Verint
What is Verint?
Verint provides solutions in Actionable Intelligence and Customer Engagement. Verint’s solutions in Customer engagement can be used in small and medium sized industries and large enterprises, covering Healthcare, Financial Services, Telecommunications, and Public Sector enterprises. Actionable Intelligence solutions are applicable in large public sector enterprises and government organizations.
Verint’s data mining solutions are used in analysis and resolution of public safety related threats, or cyber intelligence, cyber security and other cyber threats. Verint’s Customer engagement solutions offer customer engagement strategies and automated AI based Customer experience operations.
Verint’s Customer engagement includes Workforce Engagement Cloud which provides contact center processes for engaging with customers, Self Service Cloud for empowering customers to help themselves, and Experience Cloud for analysis and actions based on customer feedback.
Verint’s Actionable Intelligence provides data mining solutions in areas such as Cyber Security, Network Intelligence, Web and Social Intelligence. Intelligence data from various sources can be combined and made viewable as a unified intelligence view.
What is Verint used for?
What are the top features of Verint?
Who uses Verint?
What are Verint alternatives?
Where is Verint located?
Peers used Verint for engagement management and call recording
Verint Competitors
Verint Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (202) |
| Custom Reports | Read Reviews (174) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (202) |
| Custom Reports | Read Reviews (174) |
Software Failure Risk Guidance
?for Verint
Overall Risk Meter
Top Failure Risks for Verint
Verint Systems, Inc News
Customers Rank Verint No. 1 in 10 TrustRadius Categories
Verint has been ranked No. 1 in 10 categories on TrustRadius, based on over 500 verified customer reviews. The categories include CX Automation, Workforce Management, and Voice of the Customer Solutions. This recognition highlights Verint's leadership in delivering effective solutions for customer engagement and workforce optimization.
Beyond the Bot: Verint’s Architecture for Scalable Agentic CX |
Verint introduced Agent Factory, an orchestration environment for managing hybrid workforces of human and AI agents. The platform includes prebuilt agents, centralized prompt management, and model flexibility, enhancing CX processes. Verint also launched Desktop Intelligence to analyze screen-level activity, linking agent actions to business outcomes. These innovations position Verint as a leader in agentic AI for CX orchestration.
Verint Expands Agentic Outcome Orchestration Capabilities
Verint has expanded its Agentic Outcome Orchestration capabilities, enhancing its Workforce, Desktop, and Quality Intelligence solutions. These innovations, powered by Verint Agent Factory, integrate insights from conversations and workflows, improving agent performance and operational effectiveness. The enhancements include real-time controls for workforce management and advanced analytics for desktop activities, leveraging AI to optimize processes and align activities with business outcomes.
Verint Launches 3 Agentic AI Tools for Contact Centers
Verint launched three new AI capabilities—Workforce Intelligence, Desktop Intelligence, and Quality Intelligence—at its Engage 2026 conference. Built on the Verint Agent Factory, these tools enhance contact center operations by integrating human and AI agents, providing real-time staffing controls, and connecting agent actions with system outcomes. This integration aims to improve operational insights and efficiency in customer experience management.
Verint Systems, Inc Profile
Company Name
Company Website
https://www.verint.com/HQ Location
175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA
Employees
1001-5000
Social
Financials
IPO
