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Banking Case Studies and Customer Success Stories with kore.ai
RCBC (Rizal Commercial Banking Corporation) Credit
- Banking
- Large
Manila, Philippines
Kore. ai helped RCBC Credit transform customer service with an AI-powered virtual assistant named Erica. Erica now handles over 600,000...customer interactions each year, deflecting routine inquiries and saving PHP 22 million in costs. The bank saw an 80% increase in chatbot adoption after adding rewards redemption. Customer satisfaction with AI-powered support now beats traditional channels. RCBC achieved ROI within the first year and continues to expand AI use cases.
Major bank (U.S.-based regional financial institution)
- Banking
- Medium
USA
Kore. ai AI for Service helped a major U.S. regional bank automate over 2.6 million customer sessions. The bank replaced...its legacy IVR with AI-powered voice and digital agents, improving self-service and reducing agent workload. Customers now resolve routine banking requests through natural language, with 24/7 support and seamless escalation to human agents. The solution achieved an 86% containment rate and handled more than 5 million AI voice minutes. This led to lower operational costs and better customer experiences across channels.
A leading global financial services company
- Banking
- Very Large
Kore. ai's AI for Work helped a global financial services company automate workflows for 120,000 employees. The company moved from...basic FAQ automation to advanced agentic AI, integrating with internal systems and ensuring compliance. Advisors now use AI agents for meeting prep, document analysis, and client management, cutting prep time from hours to minutes. The solution delivered $5M in annual efficiency savings and a 22% rise in employee satisfaction. Over 2,600 custom AI agents were built by employees, driving a 300% increase in document findability.
Kore. ai helped a leading Middle Eastern bank automate banking workflows using multi-lingual AI agents. The bank wanted to improve...support for customers and employees in both English and Arabic. Kore.ai deployed modular AI agents to handle over 150,000 daily conversations and automate 15–40% of high-volume tasks. This reduced response times, cut costs, and freed up staff for more strategic work. The solution delivered measurable results within months.
RCBC (Rizal Commercial Banking Corporation) Credit
- Banking
- Large
Manila, Philippines
Kore. ai helped RCBC Credit transform customer service with an AI-powered virtual assistant called Erica. Erica deflected over 600,000 conversations...from human agents in 2023, saving PHP 22 million in costs. The bank saw an 80% increase in chatbot adoption after adding rewards redemption. Customer satisfaction with AI-powered journeys now exceeds traditional channels. Agents now focus on complex needs while Erica handles routine inquiries.
A leading global financial services company
- Financial Services
- Very Large
Kore. ai helped a leading global financial services company improve advisor productivity and client experience. The company used Kore.ai's conversational...AI platform to automate support for wealth management, trading, and internal operations. Advisors saw a 12% reduction in task time. Employee satisfaction rose by 22%. The AI platform handled 80,000 interactions daily while ensuring compliance and security.
Kore. ai helped Morgan Stanley deploy a secure conversational AI platform for financial advisors. The solution reduced task time by...12% and increased employee satisfaction by 22%. Advisors now handle 80,000 AI interactions daily. The platform supports compliance, integrates with legacy systems, and works across voice, chat, and mobile. This improved client engagement and streamlined internal operations.
Top ten European bank (global financial services firm)
- Financial Services
- Very Large
Kore. ai helped a top ten European bank automate HR service delivery for over 40,000 employees. The bank faced high...volumes of HR queries and needed to scale support without increasing headcount. Kore.ai's AI-powered HR solution automated routine queries, integrated with existing HR systems, and provided omnichannel access. The deployment achieved a 94% ticket resolution rate and reduced HR tickets by 83%, with no increase in HR staff. The solution improved employee experience and ensured policy compliance across regions.
Hospitality Case Studies and Customer Success Stories with kore.ai
A global corporate travel management provider
- Hospitality
- Large
Kore. ai helped a global corporate travel management provider modernize its digital self-service. The company embedded AI Agent-powered self-service into...its travel portal. Business travelers now resolve bookings and service requests faster. The solution reduced friction and support effort for high-volume travel workflows. Always-available AI support improved consistency and scalability. The company built a strong digital foundation for future agentic service models.
A leading global health and wellness company
- Hospitality
- Large
Kore. ai's AI for Service helped a global health and wellness company support over 5,000 frontline employees across cruise ships....Staff previously struggled with slow, manual processes and inconsistent information. The AI solution unified knowledge access, enabling instant, accurate answers and reducing reliance on supervisors. Employees now deliver faster, more consistent service and improve guest satisfaction. The company scaled operations and increased booking conversions with AI-driven recommendations.
Retail Case Studies and Customer Success Stories with kore.ai
Autodoc
- Retail
- Large
Berlin, Germany
Kore. ai AI agents helped Autodoc cut agent workload by 30%. The company improved customer satisfaction by 15% and reduced...average handling time by 20%. Autodoc used AI for Service to automate routine tasks and expand multilingual support across 27 countries. Agents now focus on complex issues while AI handles repetitive questions. Self-service usage increased by 11% and agent productivity rose by 10%.
Kore. ai helped a global e-commerce giant automate customer support across voice and digital channels. The company now handles 520,000...AI-powered calls and 900,000 digital self-service sessions weekly. The solution achieved a 75% containment rate, reducing the need for live agents. Customers get consistent, conversational support for orders, payments, returns, and more. Built-in analytics and AWS integration support ongoing optimization and secure scaling.
Insurance Case Studies and Customer Success Stories with kore.ai
Ecuador's largest insurance provider
- Insurance
- Large
Ecuador
Kore. ai helped Ecuador's largest insurance provider modernize its contact center. The company managed over 120,000 monthly customer interactions and...faced high costs and low automation. Kore.ai deployed an AI-powered solution that unified voice and digital channels and automated more than 40 use cases. The insurer achieved a 75–80% automation rate and reduced operational costs by 25%. Agent productivity and customer satisfaction improved with real-time AI assistance.
Kore. ai helped a national insurance provider modernize customer service with AI for Service. The provider automated over 50,000 customer...sessions using AI agents for digital and voice channels. About 45% of inquiries were resolved through self-service, reducing pressure on human agents. The company realized $221,000 in operational value, with $1 million projected as automation expands. This scalable AI solution improved customer support and compliance in a regulated environment.
Kore. ai helped a large U.S. telecommunications provider automate millions of customer interactions. The company used AI for Service to...achieve 67% digital containment, reducing the need for live agents. Over 4 million annual search interactions and 5.8 million agent AI engagements improved efficiency. Agent AI gave real-time support to human agents, speeding up complex case resolution. The provider now delivers consistent, scalable digital service across all channels.
A global telecom giant
- Telecommunications
- Very Large
Kore. ai bots platform helped a global telecom giant improve employee productivity and reduce costs. The company faced complex processes...and high operational expenses. They used conversational AI to simplify workflows and speed up execution. The solution also aimed to lower customer support costs while keeping customer experience strong. The telecom leader optimized business operations with Kore.ai's technology.
AMD used Kore. ai to transform HR support for over 30,000 employees. The AI-powered HR agent unified support across SAP...SuccessFactors, ServiceNow, and Microsoft SharePoint. AMD saw an 80% reduction in HR resolution time and a 50% self-service deflection rate. Employee satisfaction increased by 70%. The solution enabled 24/7 support and streamlined approvals in Microsoft Teams.
Entertainment Case Studies and Customer Success Stories with kore.ai
A North American digital ticket marketplace
- Entertainment
- Medium
Kore. ai AI for Service helped a North American digital ticket marketplace handle 55,000+ monthly self-service sessions. The platform managed...47% of inquiries without human agents, even during peak event demand. Customers got fast answers about orders, delivery, and event changes on web and mobile. AI Agents reduced wait times and kept support running smoothly. Human agents focused on complex cases while automation handled routine questions.
Computer Software Case Studies and Customer Success Stories with kore.ai
Global design and engineering software leader
- Computer Software
- Large
Kore. ai helped a global design and engineering software leader automate employee support for 16,000 staff worldwide. The company unified...HR, IT, legal, and procurement help into a single AI assistant. Employees now get answers faster, with 75-80% of support tasks automated. Employee satisfaction reached 90%. The solution integrated with core systems and reduced manual ticket creation. 60 automation flows now handle routine requests, freeing teams for complex work.
Consumer Goods Case Studies and Customer Success Stories with kore.ai
a leading confectionary manufacturer
- Consumer Goods
- Very Large
Kore. ai helped a leading confectionary manufacturer modernize IT support for 90,000 employees. The company replaced its legacy FAQ chatbot...with an AI-powered IT assistant integrated with ServiceNow. The new solution supports 34 languages and enables self-service, ticket management, and agent handoff. In the first month, 65% of IT issues were resolved through self-service. The automation rate reached 74%, and employee satisfaction hit 90%.
Pharmaceuticals Case Studies and Customer Success Stories with kore.ai
US pharma (global pharmaceutical leader)
- Pharmaceuticals
- Very Large
Kore. ai helped a global pharmaceutical leader modernize IT support for over 40,000 employees. The company faced high IT support...volumes, slow resolutions, and fragmented experiences. Kore.ai deployed an AI-powered IT assistant to unify support and automate routine tasks. Within months, the company saw 4.6 million AI support minutes, a 10% reduction in call volume, and a 20% increase in productivity. Employees now get faster, more consistent help across channels.
Other Industry Case Studies and Success Stories with kore.ai
Leading US airline
- Hospitality
Kore. ai Search AI helped a leading US airline cut agent research time by 30%. The airline used generative AI-powered...search to reduce average handle time by 10% and boost first call resolution by 20%. The solution integrated with SharePoint and met strict regulatory needs. In just 51 days, the contact center saw faster, more accurate responses and lower costs. The hybrid AI and human model improved guest satisfaction and set a new standard for airline customer service.
Kore. ai Platform and Voice Gateway helped a global health payer handle 112,000 outbound and 273,000 inbound daily voice calls,...plus 200,000 SMS and 2,000 chat sessions. The company faced high interaction volumes and needed secure, scalable automation for healthcare support. Kore.ai enabled omnichannel automation, improved containment, and supported a smooth cloud migration. The solution embedded AI automation across health and member services, with a roadmap for GenAI-powered agent assistance.
A leading US-based telecommunications and mass media company
- Telecommunications
Kore. ai Platform helped a leading US telecommunications company modernize its IVR system. The company migrated 53% of IVR traffic...from MOD to Kore bots in 12 months. The new AI-driven IVR handles over 600,000 calls per day. The solution aims for 90% IVR traffic migration by 2025. The platform improved call containment and reduced operational costs.
