Real-World Case Studies and Customer Success Stories with kore.ai

Kore.ai delivered a conversational AI platform for a leading global financial services company. The company needed secure, compliant support for 80,000 advisors. Kore.ai's AI agents reduced mundane t...ask time by 12%. Employee satisfaction increased by 22%. The solution improved compliance, advisor productivity, and client experience across all channels.
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Kore.ai delivered a conversational AI platform for Morgan Stanley. The solution reduced mundane task time by 12% for financial advisors. Employee satisfaction increased by 22%. Over 80,000 advisors u...se the AI for Work platform daily. The platform improved compliance, client experience, and advisor productivity across all channels.
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Kore.ai helped a global pharmaceutical leader modernize IT support for over 40,000 employees. The company faced high support volumes, slow resolutions, and fragmented experiences. Kore.ai deployed an... AI-powered IT assistant to centralize and automate support. The solution handled 4.6 million support minutes, cut support call volume by 10%, and improved user productivity by 20%. This AI solution unified support and scaled automation across the enterprise.
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Kore.ai Search AI helped a leading US airline cut agent research time by 30%. The airline used generative AI-powered search to reduce average handle time by 10% and boost first call resolution by 20%.... The solution integrated with SharePoint and met strict regulatory needs. In just 51 days, the contact center saw faster, more accurate responses and lower costs. The hybrid AI and human model improved guest satisfaction and set a new standard for airline customer service.
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Kore.ai helped a leading Middle Eastern bank automate banking workflows with multi-lingual AI agents. The bank wanted to improve support in English and Arabic for both customers and employees. Kore.a...i deployed modular AI agents to handle over 150,000 daily conversations and automate 15–40% of high-volume tasks. The solution enabled straight-through processing for critical tasks, reduced response times, and cut costs. Teams now focus on strategic work while maintaining high service quality.
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Kore.ai Platform and Voice Gateway helped a global health payer handle 112,000 outbound and 273,000 inbound daily voice calls, plus 200,000 SMS and 2,000 chat sessions. The company faced high interac...tion volumes and needed secure, scalable automation for healthcare support. Kore.ai enabled omnichannel automation, improved containment, and supported a smooth cloud migration. The solution embedded AI automation across health and member services, with a roadmap for GenAI-powered agent assistance.
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Kore.ai Platform helped a leading US telecommunications company modernize its IVR system. The company migrated 53% of IVR traffic from MOD to Kore bots in 12 months. The new AI-driven IVR handles ove...r 600,000 calls per day. The solution aims for 90% IVR traffic migration by 2025. The platform improved call containment and reduced operational costs.
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Kore.ai AskHR helped a leading global financial services institution automate HR support for over 40,000 employees. The AI-powered virtual assistant resolved 60% of HR queries without human help. HR ...ticket volume dropped by 31%. The company achieved a 94% AI agent ticket resolution rate and 83% reduction in HR tickets, with no increase in HR headcount. Employees accessed consistent support across Teams, mobile, and portal channels.
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Kore.ai helped RCBC transform customer service with Erica, an AI-powered virtual assistant. RCBC used Erica to handle over 600,000 customer support conversations in 2023. This reduced the workload fo...r human agents and saved PHP 22 million in costs. The bank saw an 80% increase in chatbot adoption after adding rewards redemption. RCBC achieved ROI within the first year and improved customer satisfaction scores.
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