Real-World Case Studies and Customer Success Stories with kore.ai

Kore. ai AI for Service helped a global tax provider scale digital customer support. The company faced high volumes of...repetitive inquiries and inconsistent self-service across products. By deploying orchestrated AI Agents, they unified support for accounts, billing, and product help. Customers now get faster, more consistent answers without switching channels. The solution reduced reliance on human agents and improved self-service adoption.
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Kore. ai’s AI for Service helped a global investment management firm automate retirement plan support. The firm achieved an 85%...success rate in automated interactions. They saved $3.1 million each year by reducing manual work and support costs. End-to-end automation sped up withdrawal requests and improved participant satisfaction. Staff now focus on complex needs, while AI handles routine tasks.
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Kore. ai helped a Fortune 50 financial institution modernize its global banking service operations. The company used AI-powered voice automation...to handle 1.5 million annual voice interactions in 23 languages. Automation rates rose from 21.3% to 42.3% in the first phase. The project is projected to save $1.9 million by reducing reliance on live agents. The new system also set the stage for future AI-powered agent assist features.
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Kore. ai helped a leading global financial services company improve advisor productivity and client experience. The company used Kore.ai's conversational...AI platform to automate support for wealth management, trading, and internal operations. Advisors saw a 12% reduction in task time. Employee satisfaction rose by 22%. The AI platform handled 80,000 interactions daily while ensuring compliance and security.
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Kore. ai helped Morgan Stanley deploy a secure conversational AI platform for financial advisors. The solution reduced task time by...12% and increased employee satisfaction by 22%. Advisors now handle 80,000 AI interactions daily. The platform supports compliance, integrates with legacy systems, and works across voice, chat, and mobile. This improved client engagement and streamlined internal operations.
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Kore. ai helped a top ten European bank automate HR service delivery for over 40,000 employees. The bank faced high...volumes of HR queries and needed to scale support without increasing headcount. Kore.ai's AI-powered HR solution automated routine queries, integrated with existing HR systems, and provided omnichannel access. The deployment achieved a 94% ticket resolution rate and reduced HR tickets by 83%, with no increase in HR staff. The solution improved employee experience and ensured policy compliance across regions.
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InAlpha helped a leading UAE bank cut deal evaluation time by 75%. Manual document review hours dropped by 80%. The... bank used AI to automate memo parsing and validate key data points. Credit teams processed 40% more deals. The solution improved compliance and let staff focus on strategic analysis. Integration was seamless with existing credit operations.
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Kore. ai helped RCBC Credit transform customer service with an AI-powered virtual assistant named Erica. Erica now handles over 600,000...customer interactions each year, deflecting routine inquiries and saving PHP 22 million in costs. The bank saw an 80% increase in chatbot adoption after adding rewards redemption. Customer satisfaction with AI-powered support now beats traditional channels. RCBC achieved ROI within the first year and continues to expand AI use cases.
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Kore. ai AI for Service helped a major U.S. regional bank automate over 2.6 million customer sessions. The bank replaced...its legacy IVR with AI-powered voice and digital agents, improving self-service and reducing agent workload. Customers now resolve routine banking requests through natural language, with 24/7 support and seamless escalation to human agents. The solution achieved an 86% containment rate and handled more than 5 million AI voice minutes. This led to lower operational costs and better customer experiences across channels.
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Kore. ai's AI for Work helped a global financial services company automate workflows for 120,000 employees. The company moved from...basic FAQ automation to advanced agentic AI, integrating with internal systems and ensuring compliance. Advisors now use AI agents for meeting prep, document analysis, and client management, cutting prep time from hours to minutes. The solution delivered $5M in annual efficiency savings and a 22% rise in employee satisfaction. Over 2,600 custom AI agents were built by employees, driving a 300% increase in document findability.
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Kore. ai helped a leading Middle Eastern bank automate banking workflows using multi-lingual AI agents. The bank wanted to improve...support for customers and employees in both English and Arabic. Kore.ai deployed modular AI agents to handle over 150,000 daily conversations and automate 15–40% of high-volume tasks. This reduced response times, cut costs, and freed up staff for more strategic work. The solution delivered measurable results within months.
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Kore. ai helped RCBC Credit transform customer service with an AI-powered virtual assistant called Erica. Erica deflected over 600,000 conversations...from human agents in 2023, saving PHP 22 million in costs. The bank saw an 80% increase in chatbot adoption after adding rewards redemption. Customer satisfaction with AI-powered journeys now exceeds traditional channels. Agents now focus on complex needs while Erica handles routine inquiries.
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Kore. ai AI Agents helped a major US telecoms leader modernize its IVR system. The company handled 600,000 daily calls...and 250 million annual voice interactions. By deploying AI for Service, they improved automation by 20% and shifted 53% of IVR traffic to AI agents. This led to $125 million in projected annual savings and a better customer experience. The scalable solution supports over 50 voice use cases and sets a foundation for future AI growth.
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Kore. ai helped a large U.S. telecommunications provider modernize its customer service with AI-powered voice automation. The provider replaced legacy...IVR with conversational self-service, improving call containment to about 40% and reducing average call length by 25%. In one month, the system handled over 134,000 automated interactions. The solution integrated with existing contact center systems and enabled secure, personalized self-service. This foundation supports future expansion across voice and digital channels.
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Kore. ai helped a large U.S. telecommunications provider automate millions of customer interactions. The company used AI for Service to...achieve 67% digital containment, reducing the need for live agents. Over 4 million annual search interactions and 5.8 million agent AI engagements improved efficiency. Agent AI gave real-time support to human agents, speeding up complex case resolution. The provider now delivers consistent, scalable digital service across all channels.
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Kore. ai bots platform helped a global telecom giant improve employee productivity and reduce costs. The company faced complex processes...and high operational expenses. They used conversational AI to simplify workflows and speed up execution. The solution also aimed to lower customer support costs while keeping customer experience strong. The telecom leader optimized business operations with Kore.ai's technology.
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Kore. ai Voice Gateway powers a US pharmacy chain’s voice AI, handling over 1 million pharmacy calls daily across 7,000+...stores. The solution automates prescription support, reducing interruptions for pharmacists and improving access for customers. Voice AI manages about 120 calls per store each day, shifting routine tasks away from staff. The deployment delivers faster, more accurate service and ensures high availability, even during outages. The platform sets a scalable foundation for future voice automation in retail healthcare.
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Kore. ai AI agents helped Autodoc cut agent workload by 30%. The company improved customer satisfaction by 15% and reduced...average handling time by 20%. Autodoc used AI for Service to automate routine tasks and expand multilingual support across 27 countries. Agents now focus on complex issues while AI handles repetitive questions. Self-service usage increased by 11% and agent productivity rose by 10%.
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Kore. ai helped a global e-commerce giant automate customer support across voice and digital channels. The company now handles 520,000...AI-powered calls and 900,000 digital self-service sessions weekly. The solution achieved a 75% containment rate, reducing the need for live agents. Customers get consistent, conversational support for orders, payments, returns, and more. Built-in analytics and AWS integration support ongoing optimization and secure scaling.
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Kore. ai Search AI helped a leading US airline cut agent research time by 30%. The airline used generative AI-powered...search to reduce average handle time by 10% and boost first call resolution by 20%. The solution integrated with SharePoint and met strict regulatory needs. In just 51 days, the contact center saw faster, more accurate responses and lower costs. The hybrid AI and human model improved guest satisfaction and set a new standard for airline customer service.
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Kore. ai Platform and Voice Gateway helped a global health payer handle 112,000 outbound and 273,000 inbound daily voice calls,...plus 200,000 SMS and 2,000 chat sessions. The company faced high interaction volumes and needed secure, scalable automation for healthcare support. Kore.ai enabled omnichannel automation, improved containment, and supported a smooth cloud migration. The solution embedded AI automation across health and member services, with a roadmap for GenAI-powered agent assistance.
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Kore. ai Platform helped a leading US telecommunications company modernize its IVR system. The company migrated 53% of IVR traffic...from MOD to Kore bots in 12 months. The new AI-driven IVR handles over 600,000 calls per day. The solution aims for 90% IVR traffic migration by 2025. The platform improved call containment and reduced operational costs.
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