Interaction Studio Overview

This is a summary of the comprehensive capabilities and benefits of Interaction Studio based on over 111 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Interaction Studio, belong to a category of solutions that help Personalization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Interaction Studio is right for your needs? Our Cuspera AI engine can evaluate how Interaction Studio fits your specific business needs, industry, and context. Get your personalized assessment report today.

Interaction Studio supports business activities such as:

  • Engagement Management
  • Advertisement
  • Customer Feedback Management
  • Personalized Marketing
  • Helpdesk Management

Interaction Studio can help you with many business goals, such as Enter New Markets Internationally Or Locally, Grow Market Share, and Acquire Customers. It can help manage these activities if you use Website Offline On Premises etc. for these needs. As a solution, Interaction Studio's capabilities include Personalization.

Interaction Studio was founded in 1999.

Reviews

"...Interaction Studio allows users to visualize, monitor and manage customer experiences in real-time...." Salesforce Products: Features and Suitability

Cuspera Reviews

79 buyers and buying teams have used Cuspera to assess how well Interaction Studio solved their Personalization needs. Cuspera uses 111 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Personalization needs.

Business Priorities

Enter New Markets Internationally Or Locally and Grow Market Share are the most popular business priorities peers achieved using Interaction Studio.

Other priorities:

  • Acquire Customers
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Advertisement , Customer Feedback Management , as the business use cases that they have been most satisfied while using Interaction Studio.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

4.66/5 ★

Read Reviews (12)

"...Interaction Studio allows users to visualize, monitor and manage customer experiences in real-time...." Salesforce Products: Features and Suitability
engaging and following up

4.52/5 ★

Read Reviews (8)

"...(Interaction Studio built on an OEM of Thunderhead), the customer engagement/journey orchestration platform; the extension of their strategic alliance with Google around some highly practical capabilities not just for show; all bode well for the future...."
Advertisement with Website, Offline, On Premises and Social Media

4.23/5 ★

Read Reviews (9)

"...We use three kinds of cookies on our websites: required, functional, and advertising...." Interaction Studio
Customer Feedback Management

4.15/5 ★

Read Reviews (3)

"...Also, get actionable data directly from your customers via personalized surveys. ..." Interaction Studio
measuring customer satisfaction

3.42/5 ★

Read Reviews (1)

"...Finally, Salesforce announced new integration pilots between Service Cloud and Commerce Cloud designed to increase customer satisfaction and enable customer service to become more agile by accessing commerce data in real-time within a single console, including up-to-date shopper data and order-on-behalf-of capabilities...."
PEER EXPERIENCES
Engagement Management

4.66/5 ★

Read Reviews (12)

"...Interaction Studio allows users to visualize, monitor and manage customer experiences in real-time...." Salesforce Products: Features and Suitability
engaging and following up

4.66/5 ★

Read Reviews (8)

Advertisement with Website, Offline, On Premises and Social Media

4.23/5 ★

Read Reviews (9)

"...We use three kinds of cookies on our websites: required, functional, and advertising...." Interaction Studio
Customer Feedback Management

4.15/5 ★

Read Reviews (3)

"...Also, get actionable data directly from your customers via personalized surveys. ..." Interaction Studio
measuring customer satisfaction

4.15/5 ★

Read Reviews (1)

8+ more Business Use Cases

Our AI advisor, Wyz, harnessed 111 insights from peers and experts to help you assess how these Interaction Studio use cases fit your Personalization needs.

Based on peer insights

Cuspera recommends Interaction Studio for

Use Cases Engagement Management , Advertisement , Customer Feedback Management
Medium Website, Offline, On Premises
Features Personalization
Business Priorities Enter New Markets Internationally Or Locally, Grow Market Share, Acquire Customers

Peers used Interaction Studio to Enter new markets internationally or locally and Grow market share

Peer and Expert Opinion on Features

for Interaction Studio

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.37/5 ★

Read Reviews (25)
FEATURES RATINGS AND REVIEWS
Personalization

4.37/5 ★

Read Reviews (25)

IT and Other Capabilities

for Interaction Studio

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.71/5 ★

Read Reviews (5)
Data Export

3.16/5 ★

Read Reviews (2)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.71/5 ★

Read Reviews (5)
Data Export

3.16/5 ★

Read Reviews (2)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.88/5 ★

Read Reviews (2)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.88/5 ★

Read Reviews (2)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.02/5 ★

Read Reviews (10)
Analytics

4.44/5 ★

Read Reviews (16)
Custom Reports

4.33/5 ★

Read Reviews (9)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.02/5 ★

Read Reviews (10)
Analytics

4.44/5 ★

Read Reviews (16)
Custom Reports

4.33/5 ★

Read Reviews (9)

Software Failure Risk Guidance

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for Interaction Studio

Top Failure Risks for Interaction Studio

Vendor Profile Details

Company Name

Salesforce

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

Financials

IPO