SaaS that Engages with online customers from in-store
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Retail Case Studies and Customer Success Stories with Inside by Powerfront
Rooms To Go
- Retail
- Large
Rooms To Go used the INSIDE store app from Powerfront to improve customer service. They achieved a 97.68% response rate.... Visual data on avatars helped staff give a showroom-like experience online. Sales teams used browser and purchase history to guide shoppers. Proactive chat average value order went up by 37% year over year.
Forever New used INSIDE to bring their in-store experience online. The retailer launched a 'chat to a stylist' program, letting... sales associates help customers in real time. Shoppers get support with exchanges and finding matching items. This improved conversion and customer satisfaction. Forever New calls INSIDE a key part of their business.
Powerfront's Live console helped Staples boost agent efficiency by over 40%. Agent concurrency rose from 2 to 2.8. Staples saw... year-over-year AVO growth. Agents now get one-click access to key information. The team enjoys using the platform. Staples delivers smoother commerce across customer segments.
Rooms To Go uses the INSIDE store app from Powerfront to improve customer service. They achieved a 97.68% response rate... with the app. Visual data and avatars help staff give customers a showroom-like experience online. Sales teams use browser and purchase history to guide shoppers. The company saw a 37% year-over-year increase in proactive chat AVO.
Forever New used INSIDE to bring their in-store experience online. The retailer launched a 'chat to a stylist' program. Customers... get real-time help from sales associates through chat. Stylists assist with exchanges and product recommendations. This improved conversion and customer satisfaction. INSIDE became a key part of Forever New's business.
Staples used INSIDE by Powerfront to improve agent productivity. The Live console helped agents handle more chats at once, raising... concurrency from 2 to 2.8. Agent efficiency increased by over 40%. Agents could access all needed information with one click. The team found the tool fun and engaging. Staples now delivers smoother commerce to many customer segments.
Consumer Electronics Case Studies and Customer Success Stories with Inside by Powerfront
Lenovo
- Consumer Electronics
- Very Large
Powerfront helped Lenovo improve customer support across 33 countries. Lenovo now handles over 100,000 engagements each month. The solution delivers... 99.99% uptime. Lenovo unified service in 8 regions. This case shows Powerfront's impact on global customer engagement and support operations.
Powerfront helped Lenovo harmonize customer support and service across 8 geographies and 33 countries. Lenovo now manages over 100,000 customer... engagements per month using Powerfront's AI chatbot and live chat messaging platform. The solution delivers 99.99% uptime for Lenovo's global operations. This technology supports Lenovo's position as the world's top PC vendor. The platform enables Lenovo to connect with customers at scale.
Lenovo used Powerfront to improve customer support and service. They achieved over 100,000 engagements each month across 33 countries. The... solution delivered 99.99% uptime. Lenovo harmonized support operations in 8 regions. This helped them serve customers better worldwide.
Consumer Goods Case Studies and Customer Success Stories with Inside by Powerfront
L'Oreal
- Consumer Goods
- Very Large
INSIDE helped L'Oreal brands Lancome and Kiehl’s boost conversion rates by 430%. Customers who chatted with service agents saw the... biggest gains. The agent-to-chat ratio improved to 1:3, making teams more productive. The solution made luxury beauty more accessible online. L'Oreal used AI chat to connect with customers and drive sales.
INSIDE helped L'Oréal brands Lancôme and Kiehl’s boost conversion rates by 430%. Customers who chatted with service agents were more... likely to buy. The agent-to-chat ratio improved to 1:3, increasing team productivity. The platform made luxury beauty more accessible. L'Oréal used AI chat and live messaging to connect with customers online.
L'Oreal used Powerfront's AI chatbot for customer service. After using the solution, Lancome and Kiehl’s, both L'Oreal brands, saw a... 430% increase in conversion rates from chat interactions. Customer service agents now handle more chats than emails, improving team productivity. The AI chatbot made luxury beauty more accessible to customers. The change led to higher sales and better customer engagement.
Hospitality Case Studies and Customer Success Stories with Inside by Powerfront
Contiki
- Hospitality
- Medium
INSIDE by Powerfront helps Contiki guide Gen Z travelers on their website. Contiki wanted to improve customer support and help... chat operators serve better. The platform manages large amounts of travel data and products. Contiki uses AI-powered chat to connect with young travelers and improve service.
Contiki used INSIDE by Powerfront to help website visitors find travel options. The company wanted to make it easier for... young travelers to get information and support. Powerfront's live chat and messaging platform let Contiki's chat operators assist customers quickly. This improved the online experience for people planning trips. Contiki now connects with Gen Z travelers more effectively online.
Apparel & Fashion Case Studies and Customer Success Stories with Inside by Powerfront
Dolce & Gabbana
- Apparel & Fashion
- Large
Milan, Italy
Powerfront's Agentic Ai helped Dolce & Gabbana boost sales opportunities by 811%. The AI chatbot increased conversion rates by 23%... in just 90 days. Human advisors gained 90% operational autonomy while keeping the luxury brand's high standards. The solution empowered sales advisors to be more effective. Dolce & Gabbana redefined luxury customer engagement with this technology.
INSIDE by Powerfront gives Gucci insights into customer tastes and buying habits. The service team uses these insights to offer... high-touch, personalized service online. Gucci aims to match the in-store experience for their online shoppers. The solution helps Gucci deliver tailored support to their diverse clientele. Gucci values the ability to serve customers just like in their physical stores.
Mornington Peninsula Shire
- Government Administration
- Large
INSIDE by Powerfront helped Mornington Peninsula Shire resolve 85% of enquiries instantly. The council used onshore data servers to meet... data sovereignty needs. Customer satisfaction reached 92.6% for the web chat channel. Wait times dropped to nearly zero for chat support. The solution scaled with demand and reduced contact center stress.
Mornington Peninsula Shire
- Government Administration
- Medium
Melbourne, Australia
INSIDE by Powerfront helped Mornington Peninsula Shire resolve 85% of enquiries instantly. The council achieved a 92.6% customer satisfaction score... for its web chat channel. Wait times dropped to nearly zero, with voice calls averaging just 4 minutes. The solution scaled with demand and reduced contact center stress. Data sovereignty was ensured with onshore servers and redundancies.
Education Case Studies and Customer Success Stories with Inside by Powerfront
Baylor University
- Education
INSIDE live chat messaging platform helped Baylor University connect better with students and families. The platform made it easy for... agents to answer questions fast and encourage applications. Baylor saw more student applications and higher trust from students. Agent help sped up enrollment and user satisfaction scores went up.
