INSIDE store app helps Rooms To Go connect with customers online. The team uses visual data and avatars to create a showroom-like experience. Sales teams use browser and purchase history to guide sho...ppers. Rooms To Go achieves a 97.68% response rate. Proactive chat average order value rises by 37% year over year.
INSIDE Live Chat Messaging Platform helped Staples improve customer engagement across digital channels. Staples used the Live console to boost agent concurrency from 2 to 2.8. Agent efficiency increa...sed by over 40 percent. Agents now have one-click access to needed information. The team enjoys using the platform and productivity is up.
INSIDE helped Forever New bring their in-store experience online. The 'chat to a stylist' program lets sales associates help customers in real time. Stylists guide shoppers with exchanges and product... choices. This improved conversion rates and customer satisfaction. Forever New values INSIDE as a key part of their business.
INSIDE live chat messaging platform helped Baylor University connect better with students and families. The platform made it easy for agents to answer questions fast and encourage applications. Baylo...r saw more student applications and higher trust from students. Agent help sped up enrollment and user satisfaction scores went up.
INSIDE helped Mornington Peninsula Shire resolve 85% of enquiries right away. The solution scaled with demand and reduced contact center stress. Onshore data servers met data sovereignty needs. Custo...mer service team capacity increased without extra workload. The channel achieved a 92.6% customer satisfaction score. Customers enjoyed using web chat to talk to the council. Wait times dropped to almost zero for chat support.
INSIDE live chat messaging platform helped Lenovo connect with customers across 8 regions and 33 countries. Lenovo used the platform to support over 100,000 customer engagements each month. The solut...ion delivered 99.99% uptime. Lenovo improved customer support and service for its global operations.
Lenovo used the INSIDE Live Chat Messaging Platform to improve customer support and service. They connected support across 8 regions and 33 countries. The platform handled over 100,000 engagements ea...ch month. Lenovo achieved 99.99% uptime. This helped them serve customers better around the world.
L'Oréal used the INSIDE Live Chat Messaging Platform to improve customer engagement. After using INSIDE, Lancome and Kiehl’s, both L'Oréal brands, saw a 430% increase in conversion rates when custome...rs chatted with service agents. The team now handles more chats compared to emails, which helps them work better. The solution made luxury beauty more available and accessible to everyone.
INSIDE helped L'Oréal boost conversion rates by 430% for its brands Lancome and Kiehl's. Customers who chatted with service agents were more likely to buy. The agent team now handles three times as m...any chats as emails. This shift increased team productivity. The solution made luxury beauty more accessible to everyone.
INSIDE by Powerfront helps Contiki guide Gen Z travelers on their website. Contiki wanted to help customers find information and products more easily. They also needed to support their chat operators.... The solution improved how Contiki connects with young travelers online. The platform makes it easier for customers to get help while browsing.
